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"Amazing view over the ocean from the 11th floor"

"Great location. Beautiful views. Nice room. "

"Perfect position for the area no cabs needed, right on the sea front a little cove for snorkelling about 5 mins walk. Rooms were clean, clean towels daily, breakfast great variety, dinner buffet only a few times as ate out in local restaurants, so would have liked option of lunch or dinner which would have been worth more to us, will defo be back. "

"Staff very friendly, rooms very big and regularly serviced. Only food option is the buffet which was plentiful & fresh. Our week had some strong winds which was a challenge but as the hotel is built around the pools the wind was lessened somewhat. The aquapark is a 20min walk away and our boys, 15 & 13, thoroughly enjoyed it. We limited it to a half day ticket which was more than enough. To get to costa teguise you can walk along the roads and it takes between 20-30mins or you can walk directly down to the coastal path, using the side roads or the paths in the black volcanic gardens just opposite the hotel. Bit blustery but very enjoyable. "

"We are genuinely puzzled by some very harsh negative reviews. Yes, the hotel could do with some TLC but it needs to be compared to its Canarian competitors in the same price range. And there we find it good value. We again found it clean enough, bedding and towels changed regularly and with plenty to eat, Large rooms with private balconies nearly all with Sea/Pool views. We had a few maintenance issues, all of which were resolved quickly with the longest taking 48 hours. Food included roast joints, many species of fish, stroganoff, lots of salads, fruit etc. Being mid Atlantic, we would particularly encourage people to try all the varieties of fish even if you have never heard of them. Cost a fortune in UK. Admittedly they are not so good at chips. The staff are friendly and helpful, almost family. Sometimes though they are very busy, there can be 800 guests all wanting breakfast at the same time. They cater to guests from all over Europe so not all the staff are English fluent. Pick quieter times and double check they do understand your English. We tend to use a lot of cliches, idioms and sometimes say “can you” when we mean “will you”. Noise pretty much goes by 11.30pm although the Ents team will get louder as the older winter crowd are replaced by the summer families. Yes, the Spa needs some work but closing it would be a big impact on the guests for that month. Unlike mainland hotels, this hotel is nearly full all year round. And a shout out to Ellis"