Isla Mujeres Ferry Terminal

I loved how everything was so clean and the pools were so close by

MOST of the staff and workers did amazing with what they were able. We truly were spoiled by our room service, house cleaning , Aaron and Rogelio ( the butlers) and food staff! However a tad irritated with some things communicated by the office. purchased a room that was sizable for my family online and instead got downgraded to one bed and a hard as a rock pull out couch. (Told no guarantee on rooms and subject to availability) . Tried to make the best out of it but after five days, your body aches tend to come in full force. Beach was completely unusable. Like completely. I understand nature is unpredictable (seaweed) but refusing to have any compensation or offer alternative transportation to another beach for even a limited time is crazy when working in hospitality and promoting the resort. We were all very disappointed by not just the no beach (not their fault) but them not wanting to help us get to/from a usable one. They just kept saying “not our fault” . It’s not mine either :/ but I’m not running a resort that promotes beach access and thrives on happy guests. All in all - the actual place is beautiful and people are so friendly. Just don’t expect the “higher ups” to care should you have an issue.

Only problem is the pushy timeshare sales people