Iwamizawa Holidays

We got off at the closest station to the Grand Park: the OtaruChikko train station: we understood the general directions however it would have been useful to have some clear notice boards long the route: we walked along the outer walkway under cover & eventually found the hotel. The check-in was at the time stated, very professional, received an upgrade & really enjoyed our room on the 11th floor. Just a couple of small negatives: the Nespresso coffee was excellent but only 2 were provided: we asked & were told it would cost $1 each for more: why not just include a couple more? From 10am to 10pm it is really easy to move around the ‘shopping centre’ where the hotel is contained in: outside those hours access to the hotel is via the street: we left at 6.30am and had to drag our luggage up to the station in the open, while it was drizzling: no covered walkway. There are outstanding food outlets metres from the hotel, a supermarket which was amazing to visit and compare in the centre, the room itself was terrific; bed comfy, facilities nice & a good shower with products. Staff were terrific. So, do we think it is worth the $$$ we spent via Expedia: Yes; we think this was good value. Would we stay again; Yes, we would have rated this very high marks, but due to the above ‘irritants’ we finally rate this a 4.5/5. As seasoned travellers, married over 65, we know the value of these honest reviews in deciding on a booking, as we use them as a reference point. Thanks ALGreynomads

We stayed at the JAL City hotel for 5 nights. Overall, we were very satisfied with our stay. The hotel is very close to Nakajima park, transportation, and a variety of dining options. However, there is construction going on next to the hotel. We were originally assigned a room right next to the construction site but were able to change the room to the opposite site of the hotel, away from the noise of the construction. The breakfast included a variety of options; however, it did not change much during our stay and it sometimes got very crowded so we had to wait a while before getting seated. The staff were the highlight of this hotel; service was excellent.

Excellent stay. Room was clean. Staff were helpful. Breakfast buffet was excellent.

Great staff, clean rooms, and centrally located

Convenient location, great restaurants and lounge, friendly staff and reasonable rate.