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Puerta Del Mar Hotel

4.5 star property
Luxury hotel with 2 outdoor pools and fitness centre

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Puerta Del Mar Hotel, in the city center, offers luxury accommodations with two outdoor pools, an indoor pool with a waterslide, a spa tub, and a sauna. Enjoy breakfast at Los Molcajetes with garden views. 24-hour front desk and luggage storage available.

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking available
  • Kitchen
  • Room service

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Double Suite Junior

1 bedroom, premium bedding, down duvets, in-room safe

Double Suite Junior

  • 80 sq m
  • Sleeps 4

View all photos for Double Suite Deluxe

1 bedroom, premium bedding, down duvets, in-room safe

Double Suite Deluxe

  • 83 sq m
  • Sleeps 6
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About the area

Map
Paseo De Las Gaviotas y Agua de Correa, Ixtapa, GRO, 40880

What's nearby

  • El Palmar Beach - 12 min walk - 1.0 km
  • Delfiniti - 15 min walk - 1.3 km
  • Marina Ixtapa Golf Club - 6 min drive - 1.9 km
  • Marina Ixtapa - 6 min drive - 1.9 km
  • La Ropa Beach - 26 min drive - 10.6 km

Getting around

  • Ixtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.) - 26 min drive

Restaurants

  • ‪Deborah's - ‬6 min walk
  • ‪Casa Morelos - ‬5 min walk
  • ‪La Luna - ‬4 min walk
  • ‪Señor Frog's - ‬5 min walk
  • ‪Nueva Zelanda - ‬4 min walk

About this property

Puerta Del Mar Hotel

Luxury family-friendly hotel in the city centre
Take advantage of a poolside bar, a free daily manager's reception and a terrace at Puerta Del Mar Hotel. For some rest and relaxation, visit the sauna or the hot tub. The on-site restaurant, Los Molcajetes, offers breakfast, lunch, dinner and garden views. In addition to a garden and a playground, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • 2 outdoor pools and an indoor pool, along with a waterslide and pool umbrellas
  • Self-parking (surcharge), a round-trip airport shuttle (surcharge) and supervised childcare (surcharge)
  • A porter/bellboy, a TV in reception and luggage storage
  • A 24-hour front desk, smoke-free property and tour/ticket information
Room features
All rooms are individually decorated, and boast comforts such as premium bedding and air conditioning, as well as perks such as free WiFi and safes.
More amenities include:
  • Childcare services and cots/infant beds
  • Down duvets and sofa beds
  • Shared bathrooms with in-room sink with showers and free toiletries
  • 21-inch flat-screen TVs with premium channels
  • Private gardens, kitchens and fridges

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Parking on site (MXN 100 per stay)
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • Los Molcajetes

Things to do

  • 2 outdoor pools
  • Children's pool
  • Gym
  • Hot tub
  • Indoor pool
  • Playground
  • Sauna
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Cot (surcharge)
  • In-room babysitting
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Playground
  • Separate bedroom
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 3 buildings
  • 6 floors
  • Built in 1991
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Down comforter
  • King sofa bed
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Shared bathroom (in-room sink)
  • Shower
  • Towels provided

Entertainment

  • 21-inch flat-screen TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Espresso maker
  • Hob
  • Kitchen
  • Microwave
  • Refrigerator
  • Room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individual decor
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from March 11 2025 to December 31 2025 (dates subject to change):
  • Bar/Lounge(s)
  • Daily housekeeping
  • Dining venue(s)
  • Fitness facilities
  • Laundry facilities
  • Sauna
  • Shuttle services
  • Hot tub
  • Supervised childcare
  • Swimming pool

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 10 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are available for MXN 70 per night

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MXN 1000 per stay
  • Breakage deposit: MXN 1000

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MXN 480 per vehicle (one-way)
  • Self-parking fee: MXN 100 per stay
  • Crib (infant bed) fee: MXN 70 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Children under 6 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Puerta Del Mar
Puerta Del Mar Hotel Ixtapa
Puerta Del Mar Ixtapa
Puerta Mar Hotel Ixtapa
Puerta Mar Hotel
Puerta Mar Ixtapa
Puerta Del Mar Hotel Hotel
Puerta Del Mar Hotel Ixtapa
Puerta Del Mar Hotel Hotel Ixtapa

Frequently asked questions

Does Puerta Del Mar Hotel have a pool?

Yes, this property has an indoor pool, 2 outdoor pools and a children's pool. The swimming pool will be unavailable from March 11 2025 until December 31 2025 (dates subject to change).

Is Puerta Del Mar Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Puerta Del Mar Hotel?

Self-parking is available for MXN 100 per stay.

What time is check-in at Puerta Del Mar Hotel?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Puerta Del Mar Hotel?

Checkout is at noon.

Does Puerta Del Mar Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of MXN 480 per vehicle applies.

Where is Puerta Del Mar Hotel located?

This family-friendly Ixtapa hotel is located near the beach, within a 15-minute walk of Magic World Aquapark, Magic World Aquatic Park and El Palmar Beach. Delfiniti and Vista Hermosa Beach are also within 1 mile (2 km).

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Reviews

Puerta Del Mar Hotel Reviews

7.4

Good

8.0

Cleanliness

8.0

Location

7.6

Staff & service

8.4

Eco-friendliness

7.2

Property conditions & facilities
Rating 10 - Excellent. 26 out of 89 reviews
Rating 8 - Good. 32 out of 89 reviews
Rating 6 - Okay. 16 out of 89 reviews
Rating 4 - Poor. 8 out of 89 reviews
Rating 2 - Terrible. 7 out of 89 reviews

Reviews

4/10 Poor

Jayln

Disliked: Cleanliness, property conditions & facilities
20 years ago, this property would have been spectacular. However, today is is very run down. Our unit had sewer smells each morning, the power plugs didn’t work, many light switches were broken, the safe didn’t work and our towels were frayed and worn. Worst part, we had pre-paid and couldn’t change or leave early. Will never go back!!!!!!
Stayed 17 nights in Feb 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The grounds were beautiful
Stayed 3 nights in Jan 2025

8/10 Good

Edgardo Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un buen lugar para descansar

Nos gustó hotel puerta del mar, pasamos unas maravillosas vacaciones en familia, el lugar es agradable, limpio y cerca del mar, con todos los servicios al alcance. No hay necesidad de usar vehículo salvo para ir a otros lugares. Ampliamente recomendable.
Stayed 3 nights in Jul 2024

2/10 Terrible

Eduardo

Disliked: Cleanliness, staff & service
Mal servicio me hicieron esperar dos horas para recibir mi habitación
Stayed 1 night in Nov 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Easy walking distance to Ixtapa centro, where there are dozens of restaurants, bars, shops. Public beach access is an easy walk. Room and grounds were kept clean, pools were super nice. Our room was dated, but clean. Limited kitchen equipment, but fine for simple meals. I gave it 4 stars for the price point, the grounds and the staff. It's walled and gated with security roaming all the time.
Stayed 18 nights in Feb 2023

10/10 Excellent

Lucía

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Se localiza a una cuadra de la zona comercial y a diez minutos caminando de la playa. El servicio del restaurant es bueno, pero podrían mejorarse los tiempos de atención teniendo más personal. Aún así es un lugar bastante recomendable.

4/10 Poor

Jose

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Lo que oferto Expedia no van de acuerdo a las políticas del hotel, si bien me dieron un itinerario, resultó que no respetaron ese itinerario, fueron tres habitaciones y no sabían que tenían reserva, por lo que no estaban listas las habitaciones, chequen bien la información del hotel con la información que tienen ustedes! No fue buena experiencia.
Stayed 1 night in Dec 2022

8/10 Good

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds are clean, beautiful, and peaceful.
Stayed 3 nights in Aug 2022

10/10 Excellent

luigi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Claro que regreso.

Las habitaciones son de un tamaño perfecto para una familia, dos baños, sofas cama, cuentan con cocina y sus utensilios, ademas de refrigerardor y horno, todo para poder preparar y comer dentro de la habitacion.
Stayed 2 nights in Jul 2022

10/10 Excellent

Marco Aurelio Giovanni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Las 3 B

Un hotel muy bien cuidado y bonito pese a que se vea viejo, muy bien ubicado y atención excelente.
Stayed 2 nights in May 2022

10/10 Excellent

Linda M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Puerta Del Mar is quiet and the grounds are lovely. The staff is friendly and every thing is clean and well kept.
Stayed 14 nights in Feb 2022

4/10 Poor

Jonathan

Disliked: Cleanliness, staff & service, property conditions & facilities

No lo recomiendo

Mal internet, no me facturaron, instalaciones viejas y con animales( cucarachas, hormigas, termitas, etc), caro, inseguro ya que me corte con un mosaico de la cama ( tenía tanto los mosaicos quebrados como las varillas de fuera ya que era de concreto) cobraron estacionamiento, cuando llegas el check in te hacen firmar lista con las cosas qué hay en la habitación (toallas, sábanas, enseres etc) en general es mal servicio
Stayed 1 night in Jan 2022

8/10 Good

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sisters vacation

Overall I liked the hotel. It was close to everything we needed. Check in was smooth. They were renovating the lobby when we went And we didn’t get a room key until day two in the afternoon which was a bit of a inconvenience as we had to go to the lobby to get someone to let us into our room each time we returned from being out. Room was spacious. Fridge was nice n cold as was the a/c. Shower pressure and temperature were great. The maid Erika was great. Thorough cleaning each day had no complaints there. Pool was great and cleaned daily and the water slide was fun. Massage by the pool was a nice way to start the morning. I would stay here again for sure. Keep in mind it’s not luxurious- it’s a great Mexican style hotel that suited us just fine.
Stayed 4 nights in Nov 2021

10/10 Excellent

FRANCISCO

Liked: Cleanliness, staff & service
Buena atención
Stayed 1 night in Oct 2021

2/10 Terrible

Mirna

Disliked: Cleanliness, property conditions & facilities, room comfort

Preferible que no te dejen utensilios

No me agradó que te hacen sentir como delincuente y no un turista, te cuentan hasta los vidrios de las puertas y todos los utensilios que te dejan, preferible que no te los dejen a menos que tú los solicites, no cambiaban las sábanas NO ME AGRADO ESE TRATO
Stayed 3 nights in Aug 2021

8/10 Good

Juvenal

Liked: Cleanliness, property conditions & facilities, room comfort

areas de oprtunidad

compré paquete con desayuno (recomiendo sin desayuno), el cual solo era el americano y no cambiaban, el barman le falta se agradable a las personas, en ocaciones no hacia caso (le falta empatia).
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Su naturaleza, muchos árboles su alberca, lo que no me gustó es que casi me sacan la maleta para revisarla.
Stayed 2 nights in Jun 2021

10/10 Excellent

Brenda Lizeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Increible

Una experiencia increíble
Stayed 2 nights in May 2021

6/10 Okay

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
They need work on the pool is not clean look that they need to add more pool chemical . They do cleaning everyday . Think the problem is the short an chemical
Stayed 2 nights in Mar 2021

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Instalaciones de aire acondicionado con deficiencias, el personal de mantenimiento muy eficaz y eficiente.
Stayed 4 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo ok, me gustaría que el registro fuera más rápido
Stayed 3 nights in Jan 2020

10/10 Excellent

ulises

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice location

Nice location with a bunch of places to go close by
Stayed 4 nights in Jul 2019

8/10 Good

J Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen hotel para vacaciones familiares

El Hotel está limpio y la atención es casi inmediata. El personal es servicial y amable.
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel muy bonito para descansar, relajarse y lo mejor de todo es que muy cerca hay establecimientos para que puedas comprar tanto alimentos, bebidas hasta tours y recuerdos.
Stayed 4 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Hotel céntrico, agradable, la TV de la habitación me gustaría que fuera más grande y colocada sobre la pared y no sobre un hueco que a penas se ve.
Stayed 2 nights in Mar 2019