I arrived at 1am and was greeted in the most warm and friendly way. The nature of that greeting was consistent throughout my whole stay, where staff could not do enough to make me feel comfortable and valued. My room was peaceful, immaculately clean and well stocked with toiletries, mini bar with soft drinks and chocolate. Room service was 24/7 and had a lovely choice of food and drinks. The restaurant staff were helpful and always friendly. Food was fresh and high quality with a wide choice available on the lunch and dinner menus. The breakfast buffet was thoughtful and catered for every need. Plates and cutlery were always clean, which is a detail often overlooked by many other top hotels. Used tables were cleared with speed and efficiency. Housekeeping was exceptionally fast with great attention to detail. Turnaround time for laundry could be as fast as 90 minutes and the cleaning of the room was superb. I did not use the spa facilities but it seemed popular and people coming from it looked happy. If I needed anything, it happened immediately, even if I just needed a chat or a friendly smile. I travel a lot and alone and can honestly say that I have never felt more at home in any other hotel. I was sad to leave not just the hotel and beautiful city, but so many of the staff who had come to mean a lot to me and who possessed an abundance of friendliness, care, politeness and efficiency. To the staff, I say thank you. Because of you, I loved every minute of my stay.
I pass through Pskov twice a year and always stay at Old Estate Spa; it's within walking distance of the Kremlin and adjacent to the river; the hotel itself is spotlessly clean, decorated to a high standard with spacious,very comfortable and well-equipped bedrooms; the staff are welcoming and friendly, food is tasty and the spa area itself is very relaxing and I would recommend this hotel to any visitor.