Premium bedding, pillow-top beds, in-room safe, desk
Check availability

Reviews of Holiday Inn Express and Suites Jacksonville East, an IHG Hotel

2.5 out of 5
Holiday Inn Express and Suites Jacksonville East, an IHG Hotel
53 Jefferson Road, Jacksonville, FL

Reviews

8.4

Very good

Rating 10 - Excellent. 489 out of 1002 reviews" "
Rating 8 - Good. 293 out of 1002 reviews" "
Rating 6 - Okay. 111 out of 1002 reviews" "
Rating 4 - Poor. 66 out of 1002 reviews" "
Rating 2 - Terrible. 43 out of 1002 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The older guy that checked us in was awesome . Very helpful .
Stayed 1 night in May 2024

10/10 Excellent

Michelle, Kissimmee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and service front desk was very friendly. Room was great!
Stayed 1 night in May 2024

10/10 Excellent

Carlos, coral springs

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good experience
Stayed 1 night in Apr 2024

10/10 Excellent

Maria, Huber Heights

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice clean hotel!!!
Stayed 3 nights in Apr 2024

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with friendly staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Tammi

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was across from my wedding venue so I booked here. The staff was nice, the rooms were clean and spacious.
Stayed 1 night in Apr 2024

2/10 Terrible

Soe

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No one at the reception and we had to wait too long until we were able to check in.
Stayed 1 night in Mar 2024

10/10 Excellent

Candice

Stayed 1 night in Mar 2024

2/10 Terrible

Shauntae

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible
Stayed 1 night in Mar 2024

8/10 Good

Judith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good size room and comfy bed. Great breakfast, but a bit crowded dining area.

8/10 Good

Melissa

Stayed 2 nights in Mar 2024

8/10 Good

Becky

Liked: Staff & service
We loved everything except the bathroom was fairly dirty. Breakfast was delicious and the location was good. We had dinner at a restaurant called Hurricane Grill and Wings. The burgers were excellent!
Stayed 1 night in Mar 2024

6/10 Okay

Fernando

Travelled with family
No, me gusto el aseo
Stayed 3 nights in Mar 2024

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

RICHARD

Overnight stay in Jacksonville for Mayo Clinic. Hotel was 15 minutes from Mayo. Hotel was clean. Beds were comfortable. Darren at checkin was very courteous. Breakfast was a plus.
Stayed 1 night in Feb 2024

8/10 Good

Ilya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Jeffrey

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Due to flight delays and no opportunity to change the reservation (not knowing exactly when we'd be arriving), my reservation was cancelled by the hotel and I was charged. I do understand being charged but then hold the reservation! I will not book through Expedia again. Having a 3rd party booking just complicates the entire thing and Expedia was of absolutely zero help.
Stayed 3 nights in Jan 2024

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Abigail, jacksonville

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy beds. Fire alarm woke us from a sound sleep twice within an hour for some reason. Beep two to three times the. Quit. That was disturbing but at least they work.

10/10 Excellent

Lloyd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are nice and clean. Breakfast is great. For those of us who maintain kosher diets in keeping with our faith, the option of turkey sausage over pork is greatly appreciated.
Stayed 1 night in Jan 2024

10/10 Excellent

Ninkachina

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Frank

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Kacee

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was clean & quiet. Breakfast was very good and all the staff were super friendly and helpful.
Stayed 1 night in Jan 2024

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean Hotel with friendly helpful staff and great breakfast. Especially appreciative of the turkey sausage for those of us who eat a kosher diet.
Stayed 1 night in Dec 2023

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice!
Easy check in. Comfortable bed & pillows. Great breakfast- eggs, sausage, muffins, cereal, yogurt, etc. Easy access, but hard to see hotel sign from road bc of newer storage units built in front of it.
Stayed 1 night in Dec 2023

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
A bit noisy, with the floors being kind of thin, but it was all good.
Stayed 1 night in Jan 2024

8/10 Good

Lyle, Glen Allen

Stayed 1 night in Dec 2023

10/10 Excellent

Jaekyeong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good!
Stayed 1 night in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
Greeted promptly. Very clean room.
Stayed 1 night in Dec 2023

8/10 Good

James

Stayed 2 nights in Dec 2023

8/10 Good

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Mario said he checked us in but found out he didn't and he gave us keys that few hrs after he gave to us we got locked out of our room plus we were told we didn't have a room when Mario said we did. He was t all that friendly. 2nd time we came back to get our keys unlocked we were so close to being charged $50 twice but the nice lady who straightened it all out had to fix everything. Our first time staying here too. Not sure I would come stay back at same place. People need to take pride in there jobs and do not do a half you know what job .
Stayed 1 night in Dec 2023

10/10 Excellent

Kristie

Stayed 1 night in Dec 2023

4/10 Poor

Elizabeth

Stayed 1 night in Dec 2023

8/10 Good

Jeff

Liked: Staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Moises

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms. Very quiet
Stayed 2 nights in Nov 2023

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
right at the I-95 exchange
Stayed 1 night in Nov 2023

10/10 Excellent

Trevellan

Stayed 1 night in Nov 2023

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Very pleased with our stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Harsha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Excellent front desk reception, friendliness and check out.
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

8/10 Good

frank

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Honest views
Was greeted with kindness from the staff throughout the entire visit. No complaints when traveling that way again will definitely use this hotel again
Stayed 2 nights in Oct 2023

4/10 Poor

Jennifer

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Christopher

Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is very clean and well stocked! Darren made check in entertaining and easy!!
Stayed 1 night in Oct 2023

8/10 Good

Laura

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Ashley greeted us at the front desk with a wonderful smile and lovely personality. She was a delight as we checked in at 10pm. Our room however had a previous guests’ food in the fridge and cup/water stains on the nightstand. Sheets looked clean so we just crashed.
Stayed 1 night in Oct 2023

8/10 Good

Santiago

Stayed 2 nights in Sep 2023