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Reviews of Super 8 by Wyndham Jacksonville AR

2 out of 5
Super 8 by Wyndham Jacksonville AR
1850 John Harden Dr, Jacksonville, AR

Reviews

7.2

Good

Rating 10 - Excellent. 109 out of 359 reviews" "
Rating 8 - Good. 121 out of 359 reviews" "
Rating 6 - Okay. 48 out of 359 reviews" "
Rating 4 - Poor. 30 out of 359 reviews" "
Rating 2 - Terrible. 51 out of 359 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Patrick J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Major highway construction around this property made getting to it or around to anything else very challenging. Room was very nice, staff friendly. Pool was well heated but pool deck was dirty
Stayed 1 night in May 2024

6/10 Okay

Carnitris

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room stinked, the carpet was stinky and really, really, really nasty, the couch had a lot of stains I didn't even sit on it.
Stayed 1 night in May 2024

10/10 Excellent

Jodie

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The check in person was super nice and helpful. That was the only good thing about it
Stayed 1 night in Apr 2024

10/10 Excellent

Tanisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024

2/10 Terrible

Rocky

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nonsmoking room stunk of smoke, the smoke alarm was ripped off the wall. Only 3 outlets worked and had to move furniture to get to them. The sheets and towels were clean, and the room was tidy, just the smell of smoke permeated everything.
Stayed 1 night in Apr 2024

2/10 Terrible

Joey

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Tanisha

Travelled with family
Liked: Staff & service, property conditions & facilities
Thanks
Stayed 2 nights in Apr 2024

2/10 Terrible

Cagri

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bugs clogged restroom ripped badsheets
Stayed 2 nights in Apr 2024

2/10 Terrible

faith

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
disgusting
Stayed 1 night in Apr 2024

6/10 Okay

Emerald

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Place was filthy!! Hair and dirt all over the floor. Dried food on the floor, mirrors filthy.

8/10 Good

Michael

Stayed 7 nights in Mar 2024

2/10 Terrible

Laronda

Disliked: Staff & service, property conditions & facilities
Got there and couldnt check in because they said their internet was down. So it was an inconvenience on me ! I had to go find another place to check in. They could have call and let me known this before hand.
Stayed 1 night in Mar 2024

6/10 Okay

Lizabeth

Travelled with family, Travelled with family and small children
Liked: Staff & service
Construction (road completely closed) caused inconvenience, wish it had been mentioned at booking.
Stayed 1 night in Mar 2024

10/10 Excellent

Colby

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Indoor pool was nice
Stayed 5 nights in Mar 2024

8/10 Good

Laronda

Stayed 1 night in Mar 2024

2/10 Terrible

Mary Jane

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Absolutely NOT worth the stay. This is the dirtiest hotel I've ever experienced. The toliet was not clean, there was a dead cockroach in the restroom, there was trash behind the bed headboard, and the sheets were stained. The receptionist was accommodating and gave us a different room, but this new room had the extra safety latch broken off and the restroom door was also broken as if it had been kicked in. I'd suggest paying the extra 30 to $40 for a better hotel. There's an Econolodge across the street and a Days Inn across the freeway.

4/10 Poor

Collin

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The only thing stopping me from giving the worst rating was that we didn't see any bugs. Our non smoking room smelled of stale beer and cigarettes. 2 cans of febreeze couldn't even mask the smell. The bedspreads were filthy and looked as if they hadn't been washed in years. There was a chair in the room that looked as though it was pulled from the trash, it was torn and stained up. All the linens including the curtains had cigarette holes. There was a nice size soaking tub, but no plug for the drain to use it and there was broken molding and missing caulk on the seems. The mirrors were not clean and the vents were full of dust.
Stayed 2 nights in Feb 2024

2/10 Terrible

James

Disliked: Cleanliness, property conditions & facilities, room comfort
This motel is old a ran down. It needs to be up dated. Also with the road construction going on in the area. I know they have no control of the road construction. The room did not have a working fire alarm. I went to see family and was on a budget and this was all i could afford. See attached photos. Super 8 should close this motel down until it is completely redone.
Stayed 4 nights in Feb 2024

2/10 Terrible

Danny

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Checked in walked in walked back out and went to complain…room smelled of nasty smoke paint was peeling off the wall…never refunded my money never apologized nothing done to attempt to keep my business…
Stayed 1 night in Feb 2024

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms and helpful staff
Stayed 1 night in Jan 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Dirty
The room was nasty, smelled musty and like cigarettes.
Stayed 2 nights in Feb 2024

10/10 Excellent

Tommy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Clean and comfortable room.
Stayed 1 night in Feb 2024

2/10 Terrible

April

Liked: Staff & service
Disliked: Property conditions & facilities
The television didn’t work the telephone didn’t work beds are extremely hard
Stayed 1 night in Feb 2024

8/10 Good

Stanley

Liked: Room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Jayne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room,microwave,Refrigerator,bathroom so 2f685f
The room,Refrigerater,microwave,Bathroom was dated & had a awful smell.
Stayed 1 night in Jan 2024

2/10 Terrible

Joshua

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Roaches on the floor. Roaches crawling in the walls. Tub finnish is pealling off and not clean. Bed covers with cigarette burns and stains.Tv had a line down the center and could only view part of the screen. Tiles in the bathroom cracked and broken. Sink cracked and broken. Toilet seat broken.
Stayed 1 night in Jan 2024

2/10 Terrible

kevin

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Out of the way from rt 40 very inconvenient.
Stayed 1 night in Jan 2024

10/10 Excellent

Danetta

Stayed 3 nights in Jan 2024

8/10 Good

Mike

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Dec 2023

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

2/10 Terrible

Brenda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn't like our stay at all!! I deserve a refund! the bath tub and shower curtain was dirty and stained. There was hair in the sink. The carpet was dirty and stained. There were roaches on the ceiling when we woke up the next morning.
Stayed 1 night in Sep 2023

10/10 Excellent

Alisha

Stayed 2 nights in Sep 2023

2/10 Terrible

Michael

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Aug 2023

10/10 Excellent

Larry J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Kathleen C

Liked: Staff & service
breakfast was very minimal
Stayed 1 night in Aug 2023

10/10 Excellent

ERICKA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We traveled down for a birthday party. The stay was great. The front desk clerk was very nice and helpful. The only bad thing is that our room did not have an iron in it other that everything was really good.
Stayed 2 nights in Jul 2023
Response from Hotel Manager on 25 Jul,2023
Dear ERICKA,Thanks for the stay and great feedback. It is encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again soon. Sincerely, Hotel Manager

6/10 Okay

LaDonna

Liked: Staff & service
The remote for the television did not work. The batteries were taped in. Horrible coffee for the little coffee maker. Pillows were old and flat.
Stayed 1 night in Jul 2023
Response from Hotel Manager on 19 Jul,2023
Dear LaDonna,Thanks for the feedback. We are terribly sorry that we failed to meet your expectations in some ways. Your comments are very important in helping us improve our services and facilities. We apologize and shall work further to improve the amenities based on your observations. I hope you will visit again soon.Sincerely,Hotel Manager

8/10 Good

Judith

Stayed 1 night in Jun 2023
Response from Hotel Manager on 27 Jun,2023
Dear Judith,Thank you for your rating! We're glad to hear that you had a positive experience during your stay and would rate it 8 out of 10. Your satisfaction is important to us, and we appreciate your feedback. We look forward to welcoming you back in the future.Sincerely,Hotel Manager

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One Night Stay
Stopped for the night on a road trip and hotel was just as pictured. Check in was easy rooms were clean (enough) and nice location Walmart right next door and tons of food places nearby.
Stayed 1 night in Jun 2023
Response from Hotel Manager on 19 Jun,2023
Dear Justin,Thank you for your kind feedback. I’m pleased we were able to provide you with a great experience. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We look forward to serving you again soon.Sincerely,Hotel Manager

10/10 Excellent

Carly

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2023
Response from Hotel Manager on 14 Jun,2023
Dear Carly,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely,Hotel Manager

10/10 Excellent

King

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Hotel Manager on 13 Jun,2023
Dear King,Thank you so much for your 10 out of 10 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely,Hotel Manager

2/10 Terrible

Michelle, Southaven

Disliked: Cleanliness, staff & service, property conditions & facilities
VERY NASTY DONT STAY HERE
Response from Hotel Manager on 2 Jun,2023
Dear Michelle,Thank you for visiting our property. We're sorry to hear that your experience at our hotel was terrible. We take all guest concerns seriously and would appreciate more specific feedback on what went wrong during your stay. This will help us address any issues and make improvements to our services. We value your feedback and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Manager

6/10 Okay

James

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Clean. Bathroom door broken. Smell of marijuana was horrible from previous tenants.
Stayed 1 night in May 2023
Response from Hotel Manager on 15 May,2023
Dear James,Thanks for your stay and feedback and for telling us the positive and negative aspects. Our apologies for the inconvenience. We shall work on priority to improve the said areas based on your observations. Guest feedback is important to us for betterment. Hope to welcome you again soon.Sincerely,Hotel Manager

2/10 Terrible

MARSHA

Stayed 5 nights in Apr 2023
Response from Hotel Manager on 17 May,2023
Dear Guest,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

6/10 Okay

Clayton

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Room was okay but was not happy with a bunch of people outside our room talking and partying after 10:00 at night
Stayed 1 night in Apr 2023
Response from Hotel Manager on 22 Apr,2023
Dear Clayton,Thank you for taking the time to share your feedback with us. We apologize for the disturbance caused by the noise outside your room late at night. We hope you will give us another chance to provide you with a better experience in the future.Sincerely,Hotel Manager

2/10 Terrible

Grant

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Hotel Manager on 27 Mar,2023
Dear Grant,Thanks for the stay but sad to see the 2 out of 10 ratings. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Hope to see you again soon.Sincerely,Hotel Manager

6/10 Okay

Kimberly

Liked: Staff & service
Disliked: Cleanliness, room comfort
A Rough Night
It was an uncomfortable sleep as the bed sagged in the middle. The floors were sticky and their was no shampoo in the room.the only good thing was its proximity to places we wanted to visit.
Stayed 1 night in Mar 2023
Response from Hotel Manager on 17 Mar,2023
Dear Kimberly,Thank you for your stay. We are pleased to hear that you found our hotel's proximity to the places you wanted to visit to be a good thing. We are really sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure you that we would definitely work on it and improvement can be seen during your next stay. Please visit us again.Sincerely,Hotel Manager.

8/10 Good

Rebecca, Tucson

Business traveller
Liked: Cleanliness, staff & service
Staff and housekeeping get 5 stars!! The only issue that I had was people were running up and down the stairs during the night and it kept me awake sometimes. Also, I think someone was smoking in one of the rooms next to me. I would get smacked in the face with a strong cigarette smoke odor when I would be gone for any amount of time and walk in my room. But the room was cleaned daily by housekeeping and I really appreciate that!
Stayed 12 nights in Feb 2023
Response from Hotel Manager on 15 Mar,2023
Dear Rebecca,Thank you for sharing your feedback with us. We're thrilled to hear that you had a positive experience with our staff and housekeeping services. We apologize for any disturbances caused by noise and smoking during your stay. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Manager