Outdoor pool, pool umbrellas, pool loungers

Reviews of Crocs Resort & Casino

4.5 out of 5
Crocs Resort & Casino
800 metros norte del Banco de Costa Rica, Jaco, Puntarenas

Reviews

8.4

Very good

Rating 10 - Excellent. 509 out of 1002 reviews" "
Rating 8 - Good. 266 out of 1002 reviews" "
Rating 6 - Okay. 120 out of 1002 reviews" "
Rating 4 - Poor. 45 out of 1002 reviews" "
Rating 2 - Terrible. 62 out of 1002 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful. Would stay again
Stayed 4 nights in Apr 2024
Response from Roxana Zamora Front Desk Manager. on 27 Apr,2024
Thank you so much, Keyla, for your wonderful review! We're thrilled to hear that you found your stay with us beautiful and that you would consider staying again. We strive to provide a memorable experience for all our guests, and your feedback is truly appreciated. We look forward to welcoming you back in the future!

10/10 Excellent

Nate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed at Crocs for part of our honeymoon. The dining options were amazing and our servers were wonderful. The pool was always so nice and never very crowded. And the views from our room! We got an oceanside room with a balcony that allowed us to see the sunrise behind the mountains to the left and the sunset behind the rainforest to the right. Wanting to go back already!
Stayed 3 nights in Apr 2024
Response from Roxana Zamora Front Desk Manager. on 27 Apr,2024
Congratulations on your honeymoon, Mr. Nate! We're thrilled to have been a part of such a special occasion for you and your wife. It's fantastic to hear that you enjoyed our dining options, attentive service, and the tranquil pool experience. And those views you described sound absolutely breathtaking! We'd love to have you back for another memorable stay whenever you're ready. Thank you for choosing Crocs, and we look forward to welcoming you both again soon!

10/10 Excellent

HANANYA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😕
Stayed 1 night in Apr 2024
Response from Roxana Zamora Front Desk Manager. on 27 Apr,2024
Thank you, Hananya, for your perfect rating! We truly appreciate your support and are delighted to know that you had a great experience with us. If there's anything specific you loved about your visit or any suggestions for improvement, we'd love to hear them. Looking forward to welcoming you back soon!

10/10 Excellent

Donald

Liked: Amenities
Very friendly staff
Stayed 2 nights in Apr 2024
Response from Roxana Zamora Front Desk Manager. on 27 Apr,2024
Thank you so much for your kind words, Donald! We're thrilled to hear that you found our staff friendly. It's our priority to ensure every guest feels welcomed and well taken care of. We hope to have the pleasure of serving you again soon!

10/10 Excellent

RICHARD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property staff and amenities no hassle eager to please
Stayed 1 night in Apr 2024
Response from Roxana Zamora Front Desk Manager. on 25 Apr,2024
Thank you so much for your wonderful review, Richard! We're delighted to hear that you enjoyed our property, staff, and amenities. Providing a hassle-free and pleasing experience is always our goal. We appreciate your kind words and hope to welcome you back soon!

10/10 Excellent

RICHARD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay either for family couple or single
Stayed 1 night in Apr 2024
Response from Roxana Zamora Front Desk Manager. on 25 Apr,2024
Thank you so much for your wonderful review, Richard! We're delighted to hear that you enjoyed our property.. We appreciate your kind words and hope to welcome you back soon!

10/10 Excellent

Jenay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed myself . Property was beautiful with the perfect view .
Stayed 2 nights in Mar 2024
Response from Roxana Zamora Front Desk Manager. on 19 Apr,2024
Dear Jenay!We're thrilled to hear that you had such a wonderful time at our property.Thank you for your kind words about our beautiful views. We believe that nature's beauty is one of our greatest assets, and we're delighted that you found it to be the perfect backdrop for your stay.Thank you for choosing to spend your time with us, and we hope to have the pleasure of welcoming you back for another fantastic visit soon!Kind regards.

8/10 Good

Sheetal

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Beautiful hotel.
Stayed 1 night in Feb 2024
Response from Roxana Zamora Front Desk Manager. on 16 Apr,2024
Estimada Sheetal,¡Gracias por compartir su opinión! Nos alegra saber que disfrutasto de su estancia en nuestro hermoso hotel.Esperamos que haya tenido una experiencia memorable y que haya podido disfrutar de todas las comodidades y servicios que ofrecemos.Esperamos dartl la bienvenida de nuevo pronto.Saludos cordiales,

10/10 Excellent

Steve

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was great
Stayed 3 nights in Apr 2024
Response from Roxana Zamora Front Desk Manager. on 9 Apr,2024
Dear Steve,Thank you so much for your 5-star review! We're thrilled to hear that you had a great experience with our staff. Providing excellent service is our top priority, and it's always rewarding to know that we've succeeded in making our customers happy. We truly appreciate your kind words and your support.We look forward to serving you again in the future!Best regards,

8/10 Good

Cambria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 3 nights in Mar 2024
Response from Roxana Zamora Front Desk Manager. on 8 Apr,2024
Dear Cambria,Thank you for taking the time to rate your recent stay at Croc's Resort. We appreciate your feedback and are glad to hear that you had a positive experience overall. We hope to have the pleasure of welcoming you back for an even better stay in the future.Best regards,

8/10 Good

Matthew

Stayed 7 nights in Mar 2024
Response from Roxana Zamora Front Desk Manager. on 27 Apr,2024
Thank you, Matthew, for your nice rating! We truly appreciate your support and are delighted to know that you had a good experience with us. If there's anything specific you loved about your visit or any suggestions for improvement, we'd love to hear them. Looking forward to welcoming you back soon!"

8/10 Good

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were great. But everything was over priced
Stayed 6 nights in Mar 2024
Response from Roxana Zamora Front Desk Manager. on 7 Apr,2024
Dear Monica,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our rooms to be great.Despite this concern, we hope that you were able to enjoy your overall experience with us. If you have any further comments or suggestions, please don't hesitate to reach out to us directly.Thank you once again for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.Warm regards,

6/10 Okay

manuel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
FOOD WAS COOL AT THE BEARKFAST BUFFER
Stayed 2 nights in Mar 2024
Response from Roxana Zamora Front Desk Manager. on 7 Apr,2024
Dear Manuel,Thank you for sharing your feedback with us. We're glad to hear that you had the opportunity to enjoy our breakfast buffet during your stay.Your comment about the food being "cool" is concerning, and we apologize for any inconvenience this may have caused. Please rest assured that we take food quality and temperature seriously, and we will address this issue with our kitchen team to ensure that it does not happen again in the future.We appreciate your honesty and hope that despite this setback, you were still able to enjoy other aspects of your stay with us. If there's anything else you'd like to discuss or if you have any further feedback, please feel free to reach out to us directly.Thank you once again for choosing to stay with us, and we hope to have the opportunity to welcome you back for an improved experience in the future.Warm regards,

10/10 Excellent

Antonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property, great for relaxing….loved all the amenities, staff food and casino, spa all top notch…wish their gym was a little larger
Stayed 7 nights in Mar 2024
Response from Roxana Zamora Front Desk Manager. on 7 Apr,2024
Dear Antonia,Thank you for sharing your experience with us! We're thrilled to hear that you loved our property and found it to be great for relaxing. It's fantastic to know that you enjoyed all of our amenities, including the staff, food, casino, and spa. Your compliments mean a lot to us and serve as motivation for our team to continue providing top-notch service.We appreciate your feedback regarding the gym size. While we strive to offer a comprehensive range of facilities, we understand that space limitations can impact the overall experience. Your comment will be taken into consideration as we explore ways to enhance our offerings further.Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back for another relaxing getaway in the future.Warm regards,

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 2 nights in Mar 2024
Response from Roxana Zamora Front Desk Manager. on 7 Apr,2024
Dear PhilipThank you for taking the time to rate your experience with us! We're delighted to see that you had a positive stay and awarded us a 5-star rating. Your satisfaction is our top priority, and we're grateful for your support.If you have any specific feedback or suggestions for improvement, please feel free to reach out. We always value the input of our guests as it helps us ensure that we continue to provide excellent service.We look forward to welcoming you back for another exceptional stay in the future.Warm regards,

10/10 Excellent

Maria

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay at this property was great, totally recommend staying there.
Stayed 1 night in Mar 2024
Response from Roxana Zamora Front Desk Manager. on 7 Apr,2024
Dear Maria.Thank you so much for your wonderful review and for choosing to stay with us! We're thrilled to hear that you had a great experience during your time at our property and that you would recommend us to others.Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If you ever find yourself in the area again, we would love to welcome you back for another fantastic stay.Thank you once again for your kind words and recommendation. We truly appreciate your support.Warm regards,

6/10 Okay

Robert

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
This would have been a two star review, but Jackson's incredible service by the poolside adds an extra star. The room did not have hot water, the room phone didn't work, we couldn't get in contact with the front desk when it mattered most, the Wifi in the room was non-existent and, in fact, this was the worst Wifi I have experienced at any location across Costa Rica (I have lived in the country for the last 9 months and frequent many different resorts on the weekends). The ability to communicate with the resort is a big problem! The room refrigerator was freezer temperature so we couldn't use it for drinks as we intended. The property is clean and feels new, but you will experience many inconveniences (which are not shown in photos) that add up to a very disappointing experience. Unfortunately, this is not worth your money!
Stayed 2 nights in Mar 2024
Response from Roxana Zamora Front Desk Manager. on 1 Apr,2024
Dear Robert.Thank you for sharing your feedback with us regarding your recent stay. We truly value your insights and are deeply sorry to hear about the inconveniences you experienced.Your experience certainly does not reflect the high standards of service and comfort we aim to provide to all our guests.We're thrilled to hear that Jackson's exceptional service made a positive impact on your stay. We will make sure to commend him for his outstanding dedication to guest satisfaction.Please rest assured that we take your feedback seriously and will address these issues promptly to prevent recurrence in the future. We appreciate your patience and understanding.We understand your disappointment and regret that we did not meet your expectations. We hope for the opportunity to regain your trust and welcome you back for a much-improved experience.Should you decide to give us another chance, please don't hesitate to reach out to me directly. I would be more than happy to assist in making your next stay with us exceptional in every way possible.Warm regards,

10/10 Excellent

Jomy, Plainsboro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love our stay at Crocs. Great hotel and staff plus breakfast was delicious
Stayed 3 nights in Mar 2024
Response from Roxana Zamora Front Desk Manager. on 1 Apr,2024
Dear Jomy.Thank you for taking the time to share your feedback from your recent stay with us. We're delighted to hear that you had a great experience during your stay.We continuously strive to improve and provide the best possible experience for all our guests, so we appreciate your feedback is invaluable to us as we work towards exceeding expectations.We hope to have the pleasure of welcoming you and your family back in the near future for another enjoyable stay.Warm regards,

10/10 Excellent

Mehdi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location if you need to be in Jaco or Tarcoles .
Stayed 4 nights in Mar 2024
Response from Roxana Zamora Front Desk Manager. on 1 Apr,2024
Dear Mehdi.Thank you for taking the time to share your feedback from your recent stay with us. We're delighted to hear that overall you had a good experience during your trip.. Your feedback is invaluable to us as we work towards exceeding expectations.We hope to have the pleasure of welcoming you and your family back in the near future for another enjoyable stay.Warm regards,

8/10 Good

Kevin

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property but costly for the amenities received Not the best value for money.
Stayed 2 nights in Mar 2024
Response from Roxana Zamora Front Desk Manager. on 28 Mar,2024
Dear Kevin,Thank you for taking the time to share your feedback with us. We appreciate your kind words about our property.Your feedback is invaluable to us, and we will take it into consideration as we review our offerings to ensure we provide the best possible value to our guests.We hope to have the opportunity to welcome you back in the future and exceed your expectations.Warm regards,

10/10 Excellent

Karen, South Lyon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful resort. Staff was very friendly and helpful. Rooms were very clean. Pool was beautiful! Great location to the beach. Walking distance to many shops, bars and restaurants.
Stayed 4 nights in Mar 2024
Response from Roxana Zamora Front Desk Manager. on 27 Mar,2024
Dear Karen,Thank you so much for your glowing review of our resort! We're thrilled to hear that you had a wonderful experience during your stay with us.Our team takes great pride in providing exceptional service, so it's fantastic to hear that you found our staff to be friendly and helpful. Maintaining cleanliness is a top priority for us, and we're delighted that you found your room to be very clean.We're glad you enjoyed our beautiful pool, and that our location served you well for accessing the beach and nearby amenities. It's always our goal to ensure our guests have everything they need for a memorable stay.We hope to have the pleasure of welcoming you back to our resort in the future for another fantastic stay.Warm regards,

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Grade a B
Stayed 5 nights in Mar 2024
Response from Roxana Zamora Front Desk Manager. on 23 Mar,2024
Dear David thank you for your rating! I appreciate your opinion. If you have any additional feedback or suggestions for improvement, I would be happy to hear them. We will continue working to provide an even better experience in the future!

8/10 Good

Wilkens

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful environment.
Stayed 3 nights in Mar 2024
Response from Roxana Zamora Front Desk Manager. on 23 Mar,2024
Dear Wilkens ,thank you so much for your review! We're thrilled to hear that you enjoyed our beautiful environment. It means a lot to us. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Nathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Roxana Zamora Front Desk Manager. on 23 Mar,2024
Muchas gracias Nathan por esta grandiosa calificación.En nombre de la familia Croc's agradecemos su tiempo y su visita. Esperamos que regresen pronto para seguir creando experiencias bonitas.

10/10 Excellent

Homayoon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was wonderful at Croc’s. I just wished they would rent surfboards as property is across from some good surf beach.
Stayed 1 night in Mar 2024
Response from Roxana Zamora Front Desk Manager. on 17 Mar,2024
Dear Mr. Homayoon,Thank you for your recent stay at Croc’s Resort, and for taking the time to share your feedback. We're delighted to hear that you found everything wonderful during your time with us.We truly appreciate your suggestion regarding surfboard rentals. We understand the allure of the nearby surf beach and will certainly take your feedback into consideration as we continuously strive to enhance our guests' experience.We're committed to providing amenities and services that cater to our guests' needs and preferences, and your input helps us in that endeavor.Thank you once again for choosing Croc’s Resort. We hope to have the opportunity to welcome you back for another memorable stay.Warm regards,

6/10 Okay

Arina

Stayed 1 night in Feb 2024
Response from Roxana Zamora Front Desk Manager. on 1 Apr,2024
Dear Guest.Thank you for taking the time to share your feedback from your recent stay with us. We're delighted to hear that you had nice experience.We continuously strive to improve and provide the best possible experience for all our guests, so we appreciate your insights. Your feedback is invaluable to us as we work towards exceeding expectations.We hope to have the pleasure of welcoming you back in the near future for another enjoyable stay.Warm regards,

10/10 Excellent

Shashi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very clean and well maintained. Pool area is lovely with easy access to beach. Rooms are spacious and nice.
Stayed 2 nights in Mar 2024
Response from Roxana Zamora Front Desk Manager. on 12 Mar,2024
Dear Sashi.Thank you so much for taking the time to share your experience at our property. We're thrilled to hear that you enjoyed your stay and that our efforts in maintaining cleanliness and upkeep have been noticed.Your kind words about our pool area and its convenient access to the beach truly warm our hearts. We strive to create a serene and enjoyable environment for our guests, and it's gratifying to know that we've succeeded in providing you with a lovely experience.We're delighted that you found our rooms spacious and comfortable. Ensuring our guests' comfort is always a top priority for us, and we're pleased that you found your accommodations to your liking.We appreciate your feedback and hope to have the pleasure of welcoming you back for another wonderful stay in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.Warm regards,

4/10 Poor

Manolo

Liked: Property conditions & facilities
Disliked: Amenities
I booked this hotel because when I search online it said all inclusive and I have picture of this to prove it. We got there and it’s not all inclusive also we don’t get free breakfast any of the days that we were there. Not even a bottle water we were offer at all. I would never stay here again.
Stayed 4 nights in Feb 2024
Response from Roxana Zamora Front Desk Manager. on 7 Mar,2024
Dear Manolo,Thank you for taking the time to share your feedback regarding your recent stay with us. Please know that we take your comments seriously and will investigate the discrepancy between the online information and the services provided to ensure that future guests are accurately informed about our offerings and we regret that we fell short of meeting your expectations in this regard.We appreciate your feedback as it helps us identify areas for improvement, and we hope to have the opportunity to welcome you back in the future to provide you with a more positive experience that reflects the high standards we strive to maintain.If you have any further concerns or would like to discuss your experience in more detail, please feel free to contact us directly.Warm regards,

8/10 Good

Erick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the property was clean and easy accessed. The AC was top notch...the room was very comfortable, especially the bed and pillows. I had an amazing view to the ocean and pool area. The swimming pool was very clean and big enough that it didn't feel crowded. I enjoyed a lot the casino area, it was fun. But, what i liked the most was the Staff. The Staff was very friendly and hard-working. The Staff made us feel at home. I didn't like that it only had two restaurants to dine in. They should have more options. The International restaurant was very nice, we ate there twice..but they have a Mexican Restaurant that looks more like a fast pace restaurant. They definitely should have a third option. For the price we paid for the night, they should include at least the breakfast. I feel like it was overpriced and it didn't include anything. On your Expedia page of the restaurant you claim that the breakfast is $14 dollars a person, well they were charging us $26 dollars a person. I don't know who was wrong on this one, but its false information. Not cool. Everything in the Hotel is overpriced. I felt as if i was in the States paying States prices. For the amount they charge per night and nothing is included, i don't think i would stay here again.
Stayed 3 nights in Feb 2024
Response from Roxana Zamora Front Desk Manager. on 3 Mar,2024
Dear [Reviewer],Thank you for taking the time to share your feedback about your recent stay with us. We are thrilled to hear that you found our property clean, easily accessible, and enjoyed the top-notch AC, comfortable room, and breathtaking ocean and pool view. It's wonderful to know that you had a great time in our swimming pool and casino area, and that our hard-working and friendly staff made you feel at home. Providing exceptional service is always our top priority, and we're delighted that we succeeded in making your stay memorable.We appreciate your constructive criticism regarding the dining options and pricing. We understand your disappointment with the limited restaurant choices and the discrepancy in breakfast pricing. Please accept our sincere apologies for any inconvenience this may have caused. Rest assured, we will review our pricing and communication channels to ensure accuracy and transparency moving forward.Your feedback regarding the pricing of amenities and overall value for money is invaluable to us, and we take it seriously. We continuously strive to provide our guests with the best possible experience, and your comments will help us in identifying areas for improvement.We hope that despite the issues you encountered, you will consider giving us another opportunity to exceed your expectations in the future. Please don't hesitate to reach out to us directly if you have any further concerns or if there's anything we can do to make amends.Thank you once again for choosing to stay with us, and we hope to welcome you back soon.Warm regards,

6/10 Okay

marco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like being charge by the person . An extra 45 .00 a night when i already pd for the room.
Stayed 7 nights in Feb 2024
Response from Roxana Zamora Front Desk Manager. on 3 Mar,2024
Dear Marco.Thank you for taking the time to share your feedback about your recent stay with us. We apologize for any inconvenience caused by the additional charge during your stay.We understand your concern and would like to clarify that the additional charge you experienced may have been for certain amenities or services that were not included in the initial room rate. We apologize if this was not communicated clearly to you upon booking or during your check-in process.Please be assured that we will review our communication processes to ensure that our guests are fully informed about any additional charges before confirming their reservations.If you have any further questions or concerns about your billing, please don't hesitate to contact our front desk or accounting department. We are here to assist you and ensure that your stay with us is as pleasant as possible.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future under more favorable circumstances.Warm regards,

8/10 Good

Leigh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Last minute booking that worked for us. Clean air conditioned room. Pool. Close drive to town. Excellent restaurants in the area.
Stayed 5 nights in Feb 2024
Response from Roxana Zamora Front Desk Manager. on 3 Mar,2024
Dear LeighThank you for taking the time to leave us a review. We're delighted to hear that our last-minute booking option suited your needs and that you found our room clean and well air-conditioned. We're glad you were able to enjoy our pool and appreciate our convenient location close to town.It's fantastic to know that you also found the nearby restaurants excellent. We always strive to provide our guests with the best possible experience, and we're glad that we could contribute to your enjoyable stay.We hope to have the pleasure of welcoming you back soon!Best regards,

10/10 Excellent

RAY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Roxana Zamora Front Desk Manager. on 3 Mar,2024
Dear Ray,Thank you for taking the time to rate your recent stay with us. We appreciate your feedback and are glad to see that you had no specific comments to share.If you have any further feedback or if there's anything we can assist you with in the future, please feel free to reach out.We hope to have the opportunity to welcome you back again soon!Best regards,

10/10 Excellent

Nonna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alejandra at the front seat was very attentive 👍
Stayed 1 night in Feb 2024
Response from Roxana Zamora Front Desk Manager. on 21 Feb,2024
Thank you for your review, Nonna! We're delighted to hear that Alejandra at the front desk provided you with attentive service. Guest satisfaction is our top priority, and we're thrilled that Alejandra's professionalism and attentiveness contributed positively to your experience. We'll be sure to pass along your kind words to Alejandra and our front desk team. If there's anything else we can assist you with during your stay, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back soon!

10/10 Excellent

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property is situated right on the beach and has an amazing pool area. Lots of shade and lounge chairs.
Stayed 3 nights in Feb 2024
Response from Roxana Zamora Front Desk Manager. on 15 Feb,2024
Thank you, Bryan, for your wonderful review! We're thrilled to hear that you enjoyed your stay at our property and found our beachfront location and pool area to be amazing.Providing our guests with a relaxing and enjoyable experience is our top priority, and we're glad that you were able to take advantage of the amenities we offer, including the shade and lounge chairs by the pool.We hope you had a memorable time soaking up the sun and enjoying the beautiful surroundings. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Thank you for choosing to stay with us, Bryan! We look forward to welcoming you back for another fantastic stay in the future. Safe travels!

10/10 Excellent

Ilawna, Meridian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and proximity to the beach. Resort was gorgeous and the staff was so helpful and friendly!! Absolutely loved staying here!
Stayed 4 nights in Feb 2024
Response from Roxana Zamora Front Desk Manager. on 15 Feb,2024
hank you Ilawna for your fantastic review! We're thrilled to hear that you loved the location, proximity to the beach, and found our resort gorgeous. It's wonderful to know that our staff was helpful and friendly during your stay. Providing a memorable experience for our guests is our top priority, and we're delighted that we could exceed your expectations. We hope to welcome you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even better, please let us know. Thank you for choosing to stay with us!

10/10 Excellent

michelle

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is beautiful and, with one exception, the staff was very friendly and helpful.
Stayed 2 nights in Feb 2024
Response from Roxana Zamora Front Desk Manager. on 15 Feb,2024
Thank you for sharing your experience, Michelle! We're thrilled to hear that you found our hotel beautiful and that the majority of our staff were friendly and helpful.However, we apologize for the exception you encountered during your stay. Providing excellent service is our top priority, and we regret any inconvenience or discomfort caused by this inconsistency.We hope to have the opportunity to welcome you back in the future and provide you with a flawless experience from start to finish. If there's anything else we can do to enhance your next stay, please don't hesitate to let us know.Thank you again for choosing our hotel, Michelle. We appreciate your support and hope to see you again soon!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2023
Response from Roxana Zamora Front Desk Manager. on 6 Feb,2024
Dear Paul,Thank you for taking the time to rate our service with a perfect score of 5 out of 5. Your positive feedback means a lot to us and serves as motivation for our team to continue delivering exceptional service to all our guests.We are delighted to hear that you had a wonderful experience during your stay with us. Your satisfaction is our utmost priority, and we are thrilled that we were able to meet your expectations.If you have any further feedback or if there is anything we can do to make your next visit even more enjoyable, please feel free to reach out to us. We are always here to assist you and ensure that your future stays are nothing short of perfect.Once again, thank you for choosing to stay with us. We look forward to welcoming you back soon for another memorable experience.Best regards,

10/10 Excellent

Charlotte

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful and well-maintained property with something for everyone, including families. My issue was extending my stay for an extra night and being charged twice what the room cost beforehand. That was a bit over the top!
Stayed 3 nights in Jan 2024
Response from Roxana Zamora Front Desk Manager. on 3 Feb,2024
Dear Charlotte.Thank you for taking the time to provide feedback on your recent stay at our property. We are delighted to hear that you found our property beautiful and well-maintained, and we appreciate your kind words regarding our amenities catering to families. Please be assured that we take your feedback seriously, we understand the importance of clear communication regarding pricing, especially for extensions and additional services.Once again, we apologize for any inconvenience caused, and we appreciate your understanding. If there is anything else we can do to improve your experience or if you have any further concerns, please do not hesitate to contact us directly.We value your feedback and hope to have the opportunity to welcome you back for a more seamless stay in the future.Warm regards,

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, amazing staff, comfortable big rooms
Stayed 3 nights in Jan 2024
Response from Roxana Zamora Front Desk Manager. on 29 Jan,2024
Mr Aaron.Thank you for sharing your review, even if it's a 3/5. We appreciate your feedback and are glad to hear that you found aspects of your experience to be positive. If there are specific areas where you feel we can improve to make your next visit even better, please don't hesitate to let us know. Your insights help us ensure that we continue to meet and exceed the expectations of our guests. We hope to have the opportunity to welcome you back in the future for an improved experience.Warm regards,

10/10 Excellent

Will

Stayed 2 nights in Jan 2024
Response from Roxana Zamora Front Desk Manager. on 23 Mar,2024
Dear Will this is great! Thank you so much for the perfect score! We're delighted to hear that you had such a wonderful experience with us. Your feedback means the world to us and serves as a great motivation for our team. We can't wait to have you back again soon for another exceptional experience!

10/10 Excellent

jeavan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent. Property was well maintained. Rooms were big, spacious and with a beautiful view of the beach and ocean. Could hear the waves with balcony doors open
Stayed 5 nights in Jan 2024
Response from Roxana Zamora Front Desk Manager. on 29 Jan,2024
Dear Jeavan .Thank you very much for your glowing review and perfect score of 5/5! We're thrilled to hear that you had such a wonderful experience with us.It's fantastic to know that you found our staff to be excellent and that you appreciated the well-maintained property. We're also delighted that you enjoyed the spacious rooms and the beautiful view of the beach and ocean. There's truly nothing quite like falling asleep to the sound of the waves.We appreciate your kind words and recommendation. We hope to have the pleasure of welcoming you back for another memorable stay in the future!Warm regards,

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
Amazing place with such friendly staff everywhere and so so helpful and knowledgeable Po was busy but was very nice Ample chairs/sun loungers everywhere Had early dinner outside by pool which was really nice
Stayed 1 night in Jan 2024
Response from Roxana Zamora Front Desk Manager. on 29 Jan,2024
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your time with us and found our staff to be friendly, helpful, and knowledgeable. We strive to create a welcoming atmosphere for all our guests, and it's fantastic to hear that you felt comfortable and well taken care of during your visit.We're glad you found plenty of seating options and enjoyed your early dinner by the poolside. It's always our goal to provide a relaxing and enjoyable environment for our guests to unwind and make lasting memories.We appreciate your feedback and hope to welcome you back again soon for another memorable experience!Warm regards,

6/10 Okay

Aaron

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Roxana Zamora Front Desk Manager. on 29 Jan,2024
Thank you for sharing your review, even if it's a 6/10. We appreciate your feedback and take it seriously. If there are any specific aspects of your experience that you'd like to discuss further or if there are areas where we can improve, please feel free to let us know. Your insights are valuable to us as we continuously strive to enhance our services and guest satisfaction. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.Warm regards,

8/10 Good

Philip

Stayed 1 night in Jan 2024
Response from Roxana Zamora Front Desk Manager. on 29 Jan,2024
Thank you for choosing to stay with us and for taking the time to share your feedback. We're glad to see that you had a positive experience overall during your recent visit.Your rating of 8/10 is appreciated, and we're always eager to learn how we can improve. If there are any specific areas where you feel we could enhance our services or amenities, please feel free to let us know. Your insights help us strive for excellence.We hope to have the opportunity to welcome you back for an even better stay in the future.Warm regards,

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay
Vary good over all , a great place to stay . Close to down town 10 min walk, or two min car ride . Pool was real good ! Lots of security on site
Stayed 7 nights in Jan 2024
Response from Roxana Zamora Front Desk Manager. on 22 Jan,2024
Dear Bruce.Thank you for sharing this positive review. We appreciate our location here in Crocs Resort & Casino just as much as you do. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back soon when you’re in the neighborhood. Kind regards.

6/10 Okay

Deluxe

Response from Roxana Zamora Front Desk Manager. on 22 Jan,2024
Thank you for recent review. We regret that we did not deliver our usual standard of service. Our team here at Croc's Resort & Casino is committed to providing high-quality customer service to all of our guests. We hope to see you again in the near future.Kind regards.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location
Stayed 2 nights in Jan 2024
Response from Roxana Zamora Front Desk Manager. on 17 Jan,2024
Mr Chris.Thank you so much for choosing us.We hope to see you again soon.Regards,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really appreciated the vip treatment !!
Stayed 1 night in Jan 2024
Response from roxana zamora on 10 Jan,2024
Thank you for sharing a review of your recent experience. Our team here, Croc Resort and Casino is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

Jeffrey

Stayed 4 nights in Dec 2023
Response from roxana zamora on 10 Jan,2024
Dear Jeffrey.Thank you for providing feedback on your recent experience with Croc's Resort and Casino. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel - Has Everything you need
Really enjoyed our 4 night stay here!!! Property is in excellent condition, and everything is very convenient. Not one of those huge resorts where you have to walk all over the place. Huge pros for us were. Good Gym, Plenty of english TV channels, Mini Fridge in room that is not stocked so you can store your own food and drink, Ice Machines on every floor and elevators that move fast :) Last few hotels I've stayed at even if 4-5 stars always seems like a couple of elevators broken. Staff very friendly and helpful. Cleaned are rooms everyday - not trying to find excuse to bypass you if you were in the room on their 1st attempt. We also liked the Casino playing Blackjack with low minimums and similar odds and rules as you get in Vegas and you play with USD chips. Special shout out to Jimmy and the rest of the Casino staff for being good host. I highly recommend this hotel as a great place to stay that is not trying to nickel and dime with extra cost services for things that should be included. Will be back...
Stayed 4 nights in Dec 2023
Response from roxana zamora on 10 Jan,2024
Thank you for taking a moment to share your experience at Croc's Resort and Casino. We are so pleased to hear you found Resort and service to your liking. We look forward to welcoming you back again soon.