- Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was one of the worst I have ever experienced. The room wasn’t fully clean when I checked in. There were black hairs in the tub and fingerprints all over the mirrors. The vanity mirror was broken, the heating was also broken in the room and the room temperature stayed at 19 degrees Celsius. It was so cold throughout the night I could barely sleep. I called the front desk several times to try and fix the beat, and they kept hanging up on me or wouldn’t answer. I finally had to go downstairs and physically ask someone to put a mini portable heater in my room. It helped some, but not really. The water quality in the shower is also very bad. The water dried my hair and skin out. The spa is horrible. Do not go there. I have had many great spa experiences in India, but this spa was the absolute worst. The massage therapist walked in on my changing twice even though I was yelling at her not to come in because I was still getting dressed. She also walked out of the therapy room while I was laying on the table without clothes on and left the door wide open for over 2 minutes. Her nails were so long they were scratching my skin. And she was not skilled at all. She kept dropping her bowl of oil on the floor or spilling it on the table. And she had no idea how to locate pressure points or knots in the muscles. I’m not sure how she even got her license. I had to stop the session after 15 minutes because it was so bad. Checking out was also a huge pain.