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Reviews of Maligne Lodge

2.5 out of 5
Maligne Lodge
912 Connaught Drive, Jasper, AB

Reviews

8.2

Very good

Rating 10 - Excellent. 545 out of 1288 reviews" "
Rating 8 - Good. 450 out of 1288 reviews" "
Rating 6 - Okay. 174 out of 1288 reviews" "
Rating 4 - Poor. 82 out of 1288 reviews" "
Rating 2 - Terrible. 37 out of 1288 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Manpreet

Liked: Cleanliness, staff & service, property conditions & facilities
It was good place to stay for a night. Clean and safe. Extra dead bolt lock from inside. Has a little kitchen with access to utensils, stove microwave, fridge kettle coffee maker etc.
Stayed 1 night in May 2024

8/10 Good

Vanda

Liked: Cleanliness, staff & service, property conditions & facilities
I got a room with no stairs to it.
Stayed 1 night in May 2024

10/10 Excellent

Mike, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff clean
Stayed 1 night in May 2024
Response from Emily, Guest Experience Manager on 22 May,2024
Dear Mike, Thank you for taking the time to share a review! I’m thrilled to see you had an amazing stay with us and particularly enjoyed our friendly service and commitment to a high standard of cleanliness. We hope to be able to welcome you back again soon!Kind regards,Emily

8/10 Good

Rucha

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

6/10 Okay

Jeanne

Staff were helpful. Pool was cold.
Stayed 2 nights in May 2024

6/10 Okay

Kathleen

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

4/10 Poor

young soon

Over price compare the building
Stayed 1 night in May 2024

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place and price point matched appropriately. The room had lots of space and everything worked. A tiny bit dated and about 10mins walk from all the shops and restaurants. VERY helpful staff and nice hot tub
Stayed 3 nights in May 2024
Response from Emily, Guest Experience Manager on 20 May,2024
Dear Jason, Thank you for taking the time to share a review! I’m so glad to see you had a great stay with us and particularly enjoyed our spacious rooms, convenient location, friendly service and on site hot tub. We hope to be able to welcome you back again soon!Kind regards,Emily

8/10 Good

Catharina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and clean. Free laundry facilities. Older property but clean, friendly and helpful staff
Stayed 2 nights in May 2024
Response from Emily, Guest Experience Manager on 20 May,2024
Dear Catharina, Thank you for taking the time to share a review! I’m so glad to see you had a wonderful stay with us and particularly enjoyed our spacious rooms, commitment to a high standard of cleanliness, complimentary laundry facilities and friendly service. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

MANAV

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2024
Response from Emily, Guest Experience Manager on 19 May,2024
Dear Manav, Thank you for taking the time to share a review! I’m so glad to see you had a 5 star stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Peihai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 3 nights in May 2024
Response from Emily, Guest Experience Manager on 19 May,2024
Dear Peihai, Thank you for taking the time to share a review! I’m so glad to see you had an excellent star stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

8/10 Good

Simran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Emily, Guest Experience Manager on 19 May,2024
Dear Simian, Thank you for taking the time to share a review! I’m so glad to see you had a great stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

6/10 Okay

Randy

Travelled with partner
Liked: Cleanliness
This is an older hotel but in relatively good condition. It seemed clean but I was concerned there was no top sheet on the bed, only a bottom / fitted sheet and the duvet. I was told this is normal for this hotel and the staff strips the duvet cover when a guest checks out. (?) The refrigerator in my room did not work and no effort was made to fix or replace it. When I asked for a rate reduction due to this I was told since I booked through Expedia a discount could not be offered. I was offered a breakfast voucher but since I had already eaten and was departing that was of no value. This is the 2nd issue I've had with Expedia booking and probably will not use them again.
Stayed 2 nights in May 2024
Response from Emily, Guest Experience Manager on 19 May,2024
Dear Randy, Thank you for taking the time to share a review. Whilst I'm glad to see you had an overall pleasant stay with us, I'd like to reassure you that we do strip and wash the duvet cover after every guest, due to our commitment to a very high standard of cleanliness. I would like to sincerely apologize for the inconvenience you experienced with the fridge, and I appreciate you bringing this to our attention. Kind regards,Emily

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Handy stop for overnight when travelling through Jasper. Note that you need to go outside to get to the pool and hotter from your room.
Stayed 1 night in May 2024
Response from Emily, Guest Experience Manager on 17 May,2024
Dear Robert, Thank you for taking the time to share a review! I’m so glad to see you had a 5 star stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

6/10 Okay

Nelson

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Emily, Guest Experience Manager on 18 May,2024
Dear Nelson, Thank you for taking the time to share a review! I’m glad to see you had an overall pleasant stay with us. We hope to be able to welcome you back again in the future.Kind regards,Emily

8/10 Good

annie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staffs are very helpful
Stayed 2 nights in May 2024
Response from Emily, Guest Experience Manager on 16 May,2024
Dear Annie, Thank you for taking the time to share a review! I’m so glad to see you had a great stay with us and particularly enjoyed our friendly service. We hope to be able to welcome you back again soon!Kind regards,Emily

6/10 Okay

Geoffrey

Liked: Staff & service
Close to downtown shopping area.
Stayed 1 night in May 2024
Response from Emily, Guest Experience Manager on 19 May,2024
Dear Geoffrey, Thank you for taking the time to share a review! I’m so glad to see you had a good stay with us and particularly enjoyed our convenient location. We hope to be able to welcome you back again soon!Kind regards,Emily

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Good experience
Stayed 2 nights in May 2024
Response from Emily, Guest Experience Manager on 13 May,2024
Dear Christina, Thank you for taking the time to share a review! I’m so glad to see you had a great stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was convenient to our travel plans. Property was clean and comfortable. Staff was friendly, and help us find a spot to see the northern lights on May 10, 2024.
Stayed 1 night in May 2024
Response from Emily, Guest Experience Manager on 13 May,2024
Dear William, Thank you for taking the time to share a review! I’m so glad to see you had a perfect stay with us and particularly enjoyed our convenient location, commitment to a high standard of cleanliness and comfortable rooms. How special that you were able to see the Northern Lights on your visit with us, and I'm glad our team were able to help assist with this! We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Quennie Deanne, Barrhead

Travelled with partner
Liked: Staff & service, property conditions & facilities
Great overnight stay!
Stayed 1 night in May 2024
Response from Emily, Guest Experience Manager on 12 May,2024
Dear Queenie Deanne, Thank you for taking the time to share a review! I’m so glad to see you had an excellent overnight stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Emily, Guest Experience Manager on 13 May,2024
Dear Karen, Thank you for taking the time to share a review! I’m so glad to see you had a wonderful stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Joan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly friendly and helpful staff. Nice cozy room with comfortable beds and a great little kitchen for all your needs. We had a fabulous stay and will stay again.
Stayed 2 nights in May 2024
Response from Emily, Guest Experience Manager on 11 May,2024
Dear Joan, Thank you for taking the time to share a review! I’m so glad to see you had a 5 star stay with us and particularly enjoyed our friendly service, comfortable rooms and in-room kitchens. We will be sure to share your kind words with our team! We hope to be able to welcome you back again soon!Kind regards,Emily

8/10 Good

Harvey Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staf were friendly. Room was clean but very warm. No air conditioning running at the time we were here.
Stayed 1 night in May 2024
Response from Emily, Guest Experience Manager on 11 May,2024
Dear Harvey Karen, Thank you for taking the time to share a review with us. I'm so glad to see you had a great stay and particularly enjoyed our friendly service and commitment to a high standard of cleanliness. I appreciate you sharing feedback in regards to the warmth of the room; I am pleased to share we are in the process of updating our air conditioning units to enhance the experience for our guests. We hope to be able to welcome you back again soon!Kind regards,Emily

6/10 Okay

Anna

Liked: Cleanliness, staff & service
Pool so old . Sauna is in different place Dan pool.
Stayed 2 nights in Mar 2024
Response from Emily, Guest Experience Manager on 10 May,2024
Dear Anna, Thank you for taking the time to share a review! I’m glad to see you had an overall pleasant stay with us. We appreciate your feedback in regards to the pool. We hope you enjoyed beautiful Jasper!Kind regards,Emily

10/10 Excellent

Kelsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great and so were the rooms. The cafe nect store is perfect
Stayed 2 nights in May 2024
Response from Emily, Guest Experience Manager on 8 May,2024
Dear Kelsey, Thank you for taking the time to share a review! I’m so glad to see you had a perfect stay with us and particularly enjoyed our friendly service and comfortable rooms. I'm so glad you enjoyed our on-site cafe Wicked Cup - we agree, they are pretty perfect! We hope to be able to welcome you back again soon!Kind regards,Emily

8/10 Good

Patti-Jo

Liked: Cleanliness, staff & service, property conditions & facilities
The front office staff were very friendly. The rooms were small and it is an older property but it was convenient and very walkable.
Stayed 2 nights in May 2024
Response from Emily, Guest Experience Manager on 8 May,2024
Dear Patti-Jo, Thank you for taking the time to share a review! I’m so glad to see you had a wonderful stay with us and particularly enjoyed our friendly service and convenient location. We do have rooms of differing sizes and would love the opportunity to assist you in booking a larger room on your next visit. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Wai Man

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location
Stayed 2 nights in Apr 2024
Response from Emily, Guest Experience Manager on 8 May,2024
Dear Was Man, Thank you for taking the time to share a review! I’m so glad to see you had a 5 star stay with us and particularly enjoyed our convenient location. We hope to be able to welcome you back again soon!Kind regards,Emily

4/10 Poor

Shankar

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Good location and friendly staff. Old building with small rooms with ac hardly working. Overpriced based on Jasper location.
Stayed 1 night in May 2024
Response from Emily, Guest Experience Manager on 8 May,2024
Dear Shankar, Thank you for taking the time to share a review. I'm so glad to see you enjoyed our friendly service and convenient location. I appreciate you sharing feedback in regards to the room size and air conditioning; I'm happy to share we do have rooms of differing sizes and are in the process of updating our air condoning units. We hope you enjoyed beautiful Jasper!Kind regards,Emily

8/10 Good

Jennifer

Liked: Cleanliness, property conditions & facilities
Maligne Lodge is excellent in cleanliness. The location is superb. Near shops yet very quiet. My only comment — there is no microwave in the room, though there is a note that guest could request one. We did not request for one as we are just staying a night. There is available microwave in front reception. We heat up our food beside the front desk while guest are checking-in. The guest can smelled adobo — the food we are heating. It is embarassing. In this case we suggest to put the communal microwave at the back, where the ice machine and vending machine are placed. This is to have some privacy while heating food and people checking in or out will not be disturb.
Stayed 1 night in May 2024
Response from Emily, Guest Experience Manager on 6 May,2024
Dear Jennifer, Thank you for taking the time to share a review! I’m so glad to see you had a great stay with us and particularly enjoyed our commitment to a high standard of cleanliness and convenient yet tranquil location. I appreciate you sharing feedback in regards to the communal microwave as his helps us enhance the experience for our guests. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Karyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean room. Great for a couple nights.
Response from Emily, Guest Experience Manager on 6 May,2024
Dear Karyn, Thank you for taking the time to share a review! I’m so glad to see you had an excellent stay with us and particularly enjoyed our commitment to a high standard of cleanliness and convenient location. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Emily, Guest Experience Manager on 6 May,2024
Dear Wayne,Thank you for taking the time to share a review! I’m so glad to see you had a 5 star stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay
Stayed 1 night in May 2024
Response from Emily, Guest Experience Manager on 3 May,2024
Dear Matt, Thank you for taking the time to share a review! I’m so glad to see you had an excellent stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

??

Liked: Cleanliness, staff & service, property conditions & facilities
good service, nice and clean room:) wonderful experience
Stayed 1 night in Apr 2024
Response from Emily, Guest Experience Manager on 1 May,2024
Thank you for taking the time to share a review! I’m so glad to see you had a great stay with us and particularly enjoyed our friendly service and commitment to a high standard of cleanliness! We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Rachel, Hanmer

Hello we accidentally left my camera charger canon and battery plugged in outlet of wall I called but unfortunately did not see it they will talk with housekeeping staff , can you reach out to them it's worth $200 Ty Hopefully you find it :(
Stayed 3 nights in Apr 2024
Response from Emily, Guest Experience Manager on 2 May,2024
Dear Rachel, Thank you for taking the time to share a review! I’m so glad to see you had a 5 star stay with us. Thank you for letting us know about your camera charger, we will keep an eye out and let you know if it is found! We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location and the pool/hot tub were clean, cafe was easy to access and had great food!
Stayed 2 nights in Apr 2024
Response from Emily, Guest Experience Manager on 1 May,2024
Dear Emily, Thank you for taking the time to share a review! I’m so glad to see you had a perfect stay with us and particularly enjoyed our convenient location, our commitment to a high standard of cleanliness and site amenities, and fabulous on-site cafe, Wicked Cup! We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to downtown Friendly staff
Stayed 1 night in Apr 2024
Response from Emily, Guest Experience Manager on 1 May,2024
Dear Deborah, Thank you for taking the time to share a review! I’m so glad to see you had a 5 star stay with us and particularly enjoyed our convenient location and friendly service! We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Loreen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Emily, Guest Experience Manager on 2 May,2024
Dear Loreen, Thank you for taking the time to share a review! I’m so glad to see you had a wonderful stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was fine
Stayed 2 nights in Apr 2024
Response from Emily, Guest Experience Manager on 1 May,2024
Dear Wayne, Thank you for taking the time to share a review! I’m so glad to see you had a 5 star stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Jitta Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Emily, Guest Experience Manager on 1 May,2024
Dear Jitta Ann, Thank you for taking the time to share a review! I’m thrilled to see you had a 5 star stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

8/10 Good

Nina, Fort Saskatchewan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Is located in a quiet location and the rooms are very comfortable. It is nice to have a kitchen to make meals as well.
Stayed 2 nights in Apr 2024
Response from Emily, Guest Experience Manager on 30 Apr,2024
Dear Nina, Thank you for taking the time to share a review! I’m thrilled to see you had an awesome stay with us and particularly enjoyed our tranquil location and comfortable rooms. We hope to be able to welcome you back again soon!Kind regards,Emily

8/10 Good

Tara J

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and comfortable.
Stayed 1 night in Apr 2024
Response from Emily, Guest Experience Manager on 29 Apr,2024
Dear Tara J, Thank you for taking the time to share a review! I’m ecstatic to see you had a great stay with us and that you particularly enjoyed our commitment to a high standard of cleanliness and comfortable rooms. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Tara J

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, comfortable and relatively quiet.
Stayed 1 night in Apr 2024
Response from Emily, Guest Experience Manager on 27 Apr,2024
Dear Tara J, Thank you for taking the time to share a review! I’m so glad to see you had a 5 star stay with us and particularly enjoyed our commitment to a high standard of cleanliness, comfortable rooms and tranquil location. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Deborah

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Emily, Guest Experience Manager on 28 Apr,2024
Dear Deborah, Thank you for taking the time to share a review! I’m so glad to see you had a 5 star stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

8/10 Good

Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities
Great hospitality
Stayed 2 nights in Apr 2024
Response from Emily, Guest Experience Manager on 27 Apr,2024
Dear Lorenzo, Thank you for taking the time to share a review! I’m so glad to see you had a wonderful stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great property to stay. Staff was great, room was clean, short walk to downtown. A bit older of a property but I had a great stay. Will stay again for sure.
Stayed 3 nights in Apr 2024
Response from Emily, Guest Experience Manager on 27 Apr,2024
Dear David, Thank you for taking the time to share a review! I’m so glad to see you had a 5 star stay with us and particularly enjoyed our friendly service, commitment to a high standard of cleanliness and convenient location. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Brian, Prince George

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid would repeat
Stayed 1 night in Apr 2024
Response from Emily, Guest Experience Manager on 26 Apr,2024
Dear Brian, Thank you for taking the time to share a review! I’m so glad to see you had a 5 star stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

8/10 Good

Cindy

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Emily, Guest Experience Manager on 22 May,2024
Dear Cindy, Thank you for taking the time to share a review! I’m so glad to see you had a fantastic stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice clean and friendly staff
Stayed 1 night in Apr 2024
Response from Emily, Guest Experience Manager on 26 Apr,2024
Dear Brenda, Thank you for taking the time to share a review! I’m so glad to see you had a 5 star stay with us and particularly enjoyed our friendly service and commitment to a high standard of cleanliness. We hope to be able to welcome you back again soon!Kind regards,Emily

8/10 Good

Kacie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and the location was very convenient. Beds were comfortable. The staff was all SUPER friendly, and helpful. It is an older building though, so beware you will be able to hear footsteps from the rooms above you, and the water lines whenever your neighbours shower or flush the toilet. We have sound machines to sleep, so this was not an issue for us. If we come back to the area I would absolutely stay here again.
Stayed 3 nights in Apr 2024
Response from Emily, Guest Experience Manager on 29 Apr,2024
Dear Kacie, Thank you for taking the time to share a review! I’m thrilled to see you had a fantastic stay with us and particularly enjoyed our convenient location, comfortable bedding and friendly service and I’m glad to hear that you will stay with us again! We’re looking forward to welcoming you back! Kind regards,Emily

8/10 Good

Donna

Liked: Cleanliness, staff & service
It was a decent price. Staff was super friendly will stay again. It is an older hotel but bed was great, pillow was great and room was cool. Best for sleeping.
Stayed 1 night in Apr 2024
Response from Emily, Guest Experience Manager on 25 Apr,2024
Dear Donna. Thank you for taking the time to share a review! I’m so glad to see you had a great stay with us and particularly enjoyed our friendly service and comfortable rooms. We hope to be able to welcome you back again soon!Kind regards,Emily