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Reviews of Novotel Jeddah Tahlia

Novotel Jeddah Tahlia
Prince Mohammed Bin Abdulaziz Street, P O Box 13147, Jeddah, Makkah

Reviews

8.4

Very good

Rating 10 - Excellent. 100 out of 218 reviews" "
Rating 8 - Good. 73 out of 218 reviews" "
Rating 6 - Okay. 22 out of 218 reviews" "
Rating 4 - Poor. 14 out of 218 reviews" "
Rating 2 - Terrible. 9 out of 218 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Hisham, Jeddah

Travelled with family, Business traveller
This was a nice hotel but I am not sure what is going on now. Tv has not been working in the room the last couple of stays that I had and it seems no one really cares.
Stayed 1 night in Apr 2024

8/10 Good

AHMAD

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location but make sure to have a room away from main street as car passing all around the clock :)
Stayed 4 nights in Mar 2024

10/10 Excellent

shahir

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property have stayed here several times
Stayed 4 nights in Feb 2024

8/10 Good

Temitope

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has seen better days but there is still a lot of potential by simply paying attention to some cleaning. There was a large stain on the curtain in my room which I think really could be easily rectified. Everything else was clean and well presented. All staff were nice (Malek, Heba, Abdulaziz, Saddam and Hala). Restuarant staff were very nice. Some non-compliant guests were smoking in their bedroom but fortunately, it stayed out of my room.
Stayed 2 nights in Jan 2024

10/10 Excellent

Taha Madani

Stayed 6 nights in Jan 2024

10/10 Excellent

Uyesh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Rafik

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool helped entertain the kids. The breakfast was an amazing spread and visually pleasing. I recommend getting the half board or full board option upon making a reservation as the restaurant prices are somewhat expensive. The small ramp at the front of the hotel is horribly designed. Upon arrival or whenever we got a taxi, the vehicle had a hard time getting in because the ramp is steep. The best parts of this hotel are the pool, breakfast, and food options.
Stayed 2 nights in Dec 2023

10/10 Excellent

Wai Hing

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff really friendly and helpful. Excellent location easy access to tourist place via Uber.
Stayed 5 nights in Dec 2023
Response from The Management on 25 Dec,2023
Dear Valued GuestWe are glad that you had an amazing experience during your stay at our hotel. It has been our pleasure to serve you and we’re looking forward to welcoming you again at Novotel Jeddah Tahlia Street.

6/10 Okay

Rahif

Liked: Room comfort
Disappointed
Television was not working. Lack of service employees. Understaffed.
Stayed 2 nights in Dec 2023
Response from The Management on 25 Dec,2023
Dear Valued Guest Thank you for your comment. We’re sorry that some of our services didn’t meet your expectations. We’ll consider your comment and forward it immediately to the concerned department as we’re always working on developing our services. Look forward to serving you again at Novotel Jeddah Tahlia Street

2/10 Terrible

Khaled

Stayed 2 nights in Nov 2023
Response from The Management on 25 Dec,2023
Dear Valued Guest Thank you for your comment. We’re sorry that some of our services didn’t meet your expectations. We’ll consider your comment and forward it immediately to the concerned department as we’re always working on developing our services.Look forward to serving you again at Novotel Jeddah Tahlia Street.

6/10 Okay

Ahmed

6/10 Okay

Abdulrahman

Liked: Cleanliness, amenities, property conditions & facilities
Spacious clean room. No hot water in the shower. Slow response.
Stayed 1 night in Dec 2023
Response from The Management on 25 Dec,2023
Dear Valued Guest Thank you for your comment. We’re sorry that some of our services didn’t meet your expectations. We’ll consider your comment and forward it immediately to the concerned department as we’re always working on developing our services.Look forward to serving you again at Novotel Jeddah Tahlia Street.

2/10 Terrible

Faraz

Business traveller, Travelled with group
Disliked: Staff & service, property conditions & facilities
Made me upgrade to get a room once I got there and and then gave me a dirty room, ordered and paid for an americano and croissant then the barista closed and left in the afternoon around 1pm
Stayed 3 nights in Nov 2023
Response from The Management on 5 Dec,2023
Dear Valued GuestThank you for your positive feedback, we are always honoured to welcome you to our Hotel, and we take your comment into consideration, waiting to serve you again on your next visit to Makkah in the near future and promising to provide a better service.

8/10 Good

KANG LENG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location, room is clean and comfort!
The hotel location is the heart of busy street of Tahlia. Room is spacious, clean and comfort. Only problem is chargeable for early check in, and check out process take more than 20mins waiting. In addition, front car pick up/drop off is not convenient as the entry was built too high from the road, many car cannot enter?
Stayed 2 nights in Nov 2023
Response from The Management on 5 Dec,2023
Dear Valued GuestThank you for your review, look forward to welcoming you on your next visit to Makkah with a promise to provide you with a better service that meets your expectations

10/10 Excellent

loay

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Nov 2023
Response from The Management on 4 Dec,2023
Dear Valued GuestWe are glad that you had an amazing experience during your stay at our hotel. It has been our pleasure to serve you and we’re looking forward to welcoming you again Novotel Jeddah Tahlia.

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities
Overall OK, some points not very ideal considering. Gave us the non smoking room, when we walked in there was a stench of smoke that hit us like nothing else. Clearly not following the protocol. I also have asthma so not very ideal. WiFi didn’t work for the first two days. Bathroom drain blocked; when showering, the drain next to the toilet would somehow fill up and soak the entire bathroom. This was fixed once they were informed but no previous checks was obviously done.
Stayed 4 nights in Nov 2023
Response from The Management on 4 Dec,2023
Dear Valued GuestThank you for your review, look forward to welcoming you in your next visit to Makkah with a promise to provide you with a better service that meets your expectations.

10/10 Excellent

shahir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 4 nights in Sep 2023
Response from The Management on 4 Dec,2023
Dear Valued GuestWe are glad that you had an amazing experience during your stay at our hotel. It has been our pleasure to serve you and we look forward to welcoming you again Novotel Jeddah Tahlia.

8/10 Good

Faisal

Stayed 3 nights in Oct 2023
Response from The Management on 4 Dec,2023
Dear Valued GuestWe are glad that you had an amazing experience during your stay at our hotel. It has been our pleasure to serve you and we look forward to welcoming you again Novotel Jeddah Tahlia.

10/10 Excellent

Irshad

Stayed 9 nights in Jun 2023

4/10 Poor

Naushad

Stayed 3 nights in Jun 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not recommend to stay here
Customer is not like your normal Novotel and the hotel need maintenance. Our door was not locking, paint was peeling and carpet need a clean
Stayed 2 nights in May 2023

8/10 Good

Andrew, Slough

Liked: Cleanliness, staff & service
Functional and clean but the area around the hotel is noisy and run down. Staff helpful and friendly.
Stayed 6 nights in May 2023

4/10 Poor

Yousef

Travelled with family
Disliked: Property conditions & facilities
Dirty hotel
Stayed 4 nights in Apr 2023

6/10 Okay

Stefani

Liked: Cleanliness, staff & service
I wish they had aircon for the gym.
Stayed 4 nights in Apr 2023

10/10 Excellent

FURQAN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good hotel
Stayed 2 nights in Mar 2023

4/10 Poor

Haitham

Business traveller
Disliked: Cleanliness, staff & service
No hot water, service take time
Stayed 1 night in Mar 2023

6/10 Okay

Vahe

Stayed 3 nights in Mar 2023

8/10 Good

Clive

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

8/10 Good

Tahira

Travelled with family
Liked: Staff & service, amenities
Loved the staff, especially Gulam at restaurant supervisor he was so helpful. Receptionist were also very friendly.hotel. Hotel needs abit of upgrade
Stayed 2 nights in Feb 2023

6/10 Okay

Arafat

Travelled with family and small children
Liked: Staff & service
Nice stuff
Stayed 1 night in Feb 2023

10/10 Excellent

Darren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023

6/10 Okay

Arola

Travelled with family, Travelled with group
Liked: Staff & service
Room service was good
Stayed 2 nights in Feb 2023

10/10 Excellent

raoul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023

8/10 Good

Ki Hyouk

Stayed 2 nights in Jan 2023

10/10 Excellent

Abdulgader

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Dilawar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

SHOICHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
　　　　　　　　　　

6/10 Okay

Leonardo

Stayed 2 nights in Oct 2022

8/10 Good

Thamer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022

8/10 Good

fahd

Stayed 1 night in Oct 2022

8/10 Good

Michael

Stayed 1 night in Oct 2022

8/10 Good

Dr. Salahud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

2/10 Terrible

REEM

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Recommended
Stayed 1 night in Sep 2022

6/10 Okay

Maram, Beirut

Business traveller
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

4/10 Poor

mahesh

Business traveller
Disliked: Staff & service
F&B service was poor
Stayed 2 nights in Sep 2022

10/10 Excellent

Hazem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended
Stayed 1 night in Aug 2022

10/10 Excellent

Mohammad

Stayed 4 nights in Aug 2022

8/10 Good

Christian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice sized room, a god breakfast and helpful staff, all at a very good price. I’d stay again.
Stayed 1 night in Jul 2022

8/10 Good

Louis Gabriel

Stayed 2 nights in May 2022

8/10 Good

Karim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022