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Reviews of The Westin Jekyll Island Beach Resort

4 out of 5
The Westin Jekyll Island Beach Resort
110 Ocean Way, Jekyll Island, GA

Reviews

8.8

Excellent

Rating 10 - Excellent. 611 out of 1000 reviews" "
Rating 8 - Good. 213 out of 1000 reviews" "
Rating 6 - Okay. 100 out of 1000 reviews" "
Rating 4 - Poor. 50 out of 1000 reviews" "
Rating 2 - Terrible. 26 out of 1000 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Trevor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only concern was slow service at the restaurant.
Stayed 2 nights in May 2024

8/10 Good

Terry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property located on a good stretch of the beach. Property was good. Individual room average.
Stayed 2 nights in May 2024

8/10 Good

Rebekah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was beautiful! Was disappointed with the bathroom. The bathroom was huge but yet the sink/counter was only 3.5 feet long with minimal counter space. The toilet was SO LOUD it would wake the other person up in the middle of the night. The shower water pressure was non-existent and impossible to feel clean. The water did not get very hot. Overall for it being the Westin I was disappointed with the rooms. The staff were amazing, the pool and property were great.
Stayed 2 nights in May 2024
Response from Jesi on 17 May,2024
Thank you kindly for all the your great feedback. Please know that we are remolding so the future will offer a new experience for our guests.

10/10 Excellent

Christine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool, comfort, view
Stayed 1 night in May 2024
Response from Jesi on 17 May,2024
Thank you for your lovely feedback! We hope you come and see us again soon!

10/10 Excellent

Alkarim

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic
Stayed 2 nights in May 2024
Response from Jesi on 17 May,2024
Thank you for your lovely feedback! We hope you come and see us again soon!

10/10 Excellent

boyd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent staff
Stayed 4 nights in Apr 2024
Response from Jesi on 17 May,2024
Thank you for your lovely feedback! We hope you come and see us again soon!

10/10 Excellent

Myrtle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jesi on 2 May,2024
Thank you for your feedback!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, amenities
The tv was terrible, otherwise it was great.
Stayed 5 nights in Apr 2024
Response from Jesi on 2 May,2024
Thank you for the great feedback! I apologize about the issues with your TV. Please know that we take our feedback very seriously and the proper manager will be informed.

10/10 Excellent

jane, Oakville

Liked: Cleanliness, staff & service, property conditions & facilities
Great beds Clean. Friendly staff
Stayed 1 night in Apr 2024
Response from Jesi on 2 May,2024
Thank you for your amazing feedback!

8/10 Good

Angelia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jesi on 18 Apr,2024
We appreciate your nice feedback! We look forward to you hopefully visiting us again in the future!

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Sunday and Monday was wonderful. All restaurants stop serving breakfast by 9:45. That seems very early for weekends.
Stayed 2 nights in Apr 2024
Response from Jesi on 18 Apr,2024
Thank you for your feedback! We apologize about the breakfast closing early and I will send your concerns to our restaurant management. Please consider joining us again soon!

10/10 Excellent

Nichol

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this property every time we stay! Exceptional facilities, amenities, and service.
Stayed 1 night in Mar 2024
Response from Jesi on 5 Apr,2024
Thank you for your exceptional feedback! We will see you again soon!

10/10 Excellent

Meghan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Jesi on 5 Apr,2024
Thank you kindly! We love having you stay with us so come back again soon!

2/10 Terrible

Nishant

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
In room Carpets was wet i did Caplan but not any solution
Stayed 1 night in Mar 2024
Response from Jesi on 5 Apr,2024
We apologize that your stay did not meet the Marriott standards you are use to receiving. We will be renovating the hotel and hopefully in the future you will give us another chance!

2/10 Terrible

Nishant

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
In Room carpets was wet i did Caplan 2 times but no response
Stayed 2 nights in Mar 2024
Response from Jesi on 5 Apr,2024
We apologize that your stay did not meet the Marriott standards you are use to receiving. We will be renovating the hotel and hopefully in the future you will give us another chance!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
We love the Westin at Jekyll and will stay again!
Stayed 1 night in Mar 2024
Response from Jesi on 5 Apr,2024
Thank you and we look forward to seeing you again!

10/10 Excellent

Nicole

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great relaxing stay
Stayed 4 nights in Mar 2024
Response from Jesi on 21 Mar,2024
Thank you so much for your wonderful feedback! We hope you come back and see us soon!

6/10 Okay

Odis

Business traveller
Liked: Cleanliness, staff & service
Na
Stayed 3 nights in Mar 2024
Response from Jesi on 16 Mar,2024
We apologize that your stay was not up to the standards that we are accustom to providing. Please know that we are dedicated to giving all our guests a memorable experience and we hope you come back to give us another chance in the future.

10/10 Excellent

Amy

Stayed 3 nights in Mar 2024
Response from Jesi on 5 Apr,2024
Thank you so much!

10/10 Excellent

Jason

Travelled with family and small children
.
Stayed 5 nights in Feb 2024
Response from Jesi on 12 Mar,2024
Thank you for your lovely feedback and we hope you come to see us again soon. Warm Regards!

10/10 Excellent

Tandria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the modernness of the hotel, everything is in walking distance and great location from convention center!
Stayed 1 night in Feb 2024
Response from Jesi on 12 Mar,2024
Thank you for your lovely feedback and we hope you come to see us again soon. Warm Regards!

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jesi on 12 Mar,2024
Thank you for your lovely feedback and we hope you come to see us again soon. Warm Regards!

6/10 Okay

Deborah

Travelled with partner
Disliked: Cleanliness, staff & service
It was a nice facility. Overpriced. The only restaurant was unbelievably overpriced. You had to pay a fee to get on the island... every time you left. Housekeeping didn't clean room every day which wasn't a problem but there were no towels racks for wet towels.
Stayed 5 nights in Feb 2024
Response from Jesi on 12 Mar,2024
Thank you for your lovely feedback and we apologize that not every aspect was up to par. We do hope you come back and give us another try soon!

10/10 Excellent

Richard

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the diasability enabled room.
Stayed 2 nights in Feb 2024
Response from Jesi on 12 Mar,2024
Thank you for your lovely feedback and we hope you come to see us again soon. Warm Regards!

10/10 Excellent

Carol Dale

Travelled with family
Liked: Amenities
Location
Stayed 3 nights in Feb 2024
Response from Jesi on 12 Mar,2024
Thank you for your lovely feedback and we hope you come to see us again soon. Warm Regards!

8/10 Good

Ayannah

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful. Staff was friendly and knowledgeable. The only downside was our room phone didnt work but other than that it was an amazing stay. I would definitely recommend the Westin.
Stayed 4 nights in Feb 2024
Response from Jesi on 12 Mar,2024
Thank you for your lovely feedback and we hope you come to see us again soon. Warm Regards!

10/10 Excellent

Daniel, Dover

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property right on the Atlantic with great rooms, fantastic grounds and excellent staff.
Stayed 3 nights in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Jesi on 10 Feb,2024
WONDERFUL! Thank you so much and we hope you come back to see us soon!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Jesi on 10 Feb,2024
WONDERFUL! Thank you so much and we hope you come back to see us soon!

8/10 Good

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Jesi on 10 Feb,2024
I apologize that your stay was not up to the standards that we set for ourselves. I do hope you return in the future and give us another chance to make it right!

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people
Stayed 2 nights in Feb 2024
Response from Jesi on 10 Feb,2024
WONDERFUL! Thank you so much and we hope you come back to see us soon!

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jesi on 10 Feb,2024
WONDERFUL! Thank you so much and we hope you come back to see us soon!

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was nice, workers seemed a little disinterested.
Stayed 3 nights in Jan 2024
Response from Jesi on 10 Feb,2024
I apologize that your stay was not up to the standards that we set for ourselves. I do hope you return in the future and give us another chance to make it right!

10/10 Excellent

Tammy

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Jesi on 10 Feb,2024
So Wonderful! Please come and see us again the future!

10/10 Excellent

Barbara

Stayed 2 nights in Jan 2024
Response from Jesi on 10 Feb,2024
WONDERFUL! Thank you so much and we hope you come back to see us soon!

6/10 Okay

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Jesi on 10 Feb,2024
I apologize that your stay was not up to the standards that we set for ourselves. I do hope you return in the future and give us another chance to make it right!

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything I expected. All positive.
Stayed 3 nights in Dec 2023
Response from Jesi on 10 Feb,2024
WONDERFUL! Thank you so much and we hope you come back to see us soon!

10/10 Excellent

Sandi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Year’s Eve!!!
The best of everything!!!
Stayed 1 night in Dec 2023
Response from Jesi on 10 Feb,2024
WONDERFUL! Thank you so much and we hope you come back to see us soon!

10/10 Excellent

Chris

Stayed 1 night in Dec 2023
Response from Jesi on 10 Feb,2024
So Wonderful! Please come and see us again the future!

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities
The staff did an outstanding job over the December 25th holiday. Everything at the hotel was delightful - especially the meals on the 24th and 25th. Thank you for a wonderful stay!
Stayed 1 night in Dec 2023
Response from Jesi on 10 Feb,2024
WONDERFUL! Thank you so much and we hope you come back to see us soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jesi on 10 Feb,2024
WONDERFUL! Thank you so much and we hope you come back to see us soon!

10/10 Excellent

Krishnappan

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent ocean view rooms
Stayed 3 nights in Dec 2023
Response from Jesi on 10 Feb,2024
WONDERFUL! Thank you so much and we hope you come back to see us soon!

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic room and service
Stayed 1 night in Dec 2023
Response from Jesi on 10 Feb,2024
WONDERFUL! Thank you so much and we hope you come back to see us soon!

10/10 Excellent

Sujung

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and staff.
Stayed 3 nights in Dec 2023
Response from Jesi on 10 Feb,2024
WONDERFUL! Thank you so much and we hope you come back to see us soon!

6/10 Okay

Glenn

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jesi on 10 Feb,2024
I apologize that your stay was not up to the standards that we set for ourselves. I do hope you return in the future and give us another chance to make it right!

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay on the island!!!
Stayed 1 night in Dec 2023
Response from Jesi on 10 Feb,2024
WONDERFUL! Thank you so much and we hope you come back to see us soon!

10/10 Excellent

Therese

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

mark

Liked: Room comfort
Good times
Great time! Everything was great except my tequila was not in the bar. Not their fault but Westin can work on that.
Stayed 1 night in Dec 2023

10/10 Excellent

VIRGIL, Richmond Hill

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly
Stayed 2 nights in Dec 2023

10/10 Excellent

VIRGIL, Richmond Hill

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly
Stayed 1 night in Dec 2023