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Very convenient. Easy access to NYC and Hoboken. Beautiful views.
Michael
Stayed 2 nights in May 2024
Response from GM on 20 May,2024
Dear Michael, Thank you for sharing your review and recommendation. We're pleased to hear our beautiful views and convenient location made for an enjoyable stay. We appreciate having you as our guest, and we hope you'll visit us again soon. Best, Michelle Giovanni, GM
Dear Annel, Thank you for staying with us and for your kind review. I'm so glad you enjoyed your stay. It is lovely that you found our hotel to be beautiful. We hope to see you again soon! Best, Michelle Giovanni, GM
Great location, walk across the square to catch the path to NYC. Amazing views of Manhattan during breakfast
Andrew
Stayed 3 nights in Apr 2024
Response from GM on 20 May,2024
Dear Andrew, Thank you for taking the time to write. I'm happy that our great views and convenient location made for an enjoyable stay. A return visit is the best compliment! Best, Michelle Giovanni, GM
Dear Christina, It’s wonderful to hear you had a five-star experience with us. It was a pleasure to host you and we eagerly look forward to your return visit. Best, Michelle Giovanni, GM
Low water pressure, terrible soap that would not wash off the hands, thin walls, found hair on the towels, AIR QUALITY is horrendous. Management needs to fix AC systems because at one point i felt suffocated in the room (no operable windows) roof top is nice but seriously a bad experience.
Hassan
Stayed 1 night in May 2024
Response from GM on 20 May,2024
Dear Hassan, I sincerely apologize that we didn't meet your expectations. Thank you for providing us with some feedback to work with and learn from. Our guests' experience is of the utmost importance to us, and your comments help us improve and become a better hotel. We hope you will consider a return visit in the future as we would love to provide you with a better stay. Sincerely, Michelle Giovanni, GM
Nice clean facility; excellent staff. Parking was close but no valet service. Unorganized for morning buffet- huge lines on weekends
Reema
Stayed 1 night in May 2024
Response from GM on 18 May,2024
Dear Reema, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. I have noted your recommendations regarding breakfast. We appreciate being a part of your trip! Best, Michelle Giovanni, GM
Property felt tight. Elevators capacity doesn’t coincide with the foot traffic. Think the building is part residential. Just an odd set up. While o do not haven’t have a particular complaint, I wouldn’t chose it again.
On a positive note, the rooftop views are spectacular.
Anthony
Stayed 2 nights in May 2024
Response from GM on 20 May,2024
Dear Anthony, I am sorry we weren't a great fit for your travel needs; I appreciate you staying with us. While we would love to better serve you on a return trip, we have several wonderful hotels within Hyatt, and I hope you will at least continue to seek out properties within the brand that are more to your liking. Sincerely, Michelle Giovanni, GM
Dear Hailey, Thank you for your kind comments. I am thrilled that you liked our convenient location. The best compliment is a return stay. We appreciate your loyalty and look forward to seeing you again soon. Best, Michelle Giovanni, GM
Dear Charles, Thank you for your kind comments. I am thrilled that you liked our great accommodations and convenient location. The best compliment is a return stay. We appreciate your loyalty and look forward to seeing you again soon. Best, Michelle Giovanni, GM
Dear Kitana, Our staff makes sincere hospitality their priority; I’m glad you enjoyed our friendly associates and accommodations. Thank you for taking the time to review your stay, and we hope to host you again soon. Best, Michelle Giovanni, GM
The staff were very professional and friendly and the place was very clean.
Mariam
Stayed 1 night in May 2024
Response from GM on 13 May,2024
Dear Mariam, That is what we like to hear! Thank you so much for your generous review and, more importantly, for being our valued guest. It was our pleasure to host you, and we hope your travels bring you back to the area soon. Best, Michelle Giovanni,GM
Dear Jerry, Thank you for sharing your review and recommendation. We're pleased to hear that our clean hotel, easy check-in, and convenient location made for an enjoyable stay. We appreciate having you as our guest, and we hope you'll visit us again soon. Best, Michelle Giovanni, GM
6/10 Okay
Ranveer, Bolton
Travelled with family
9 May,2024
Liked: Amenities
Disliked: Cleanliness
A few things they could have improved on:
- the toilet lid was broken, and we asked them to service it, but no service was performed during our stay.
- we requested housekeeping to clean the room every day, but it wasn't completed until we requested it the third time.
- same breakfast everyday was a bit redundant.
Overall the location is great for taking the subway to NYC
Ranveer
Stayed 4 nights in May 2024
Response from Jorge R. on 9 May,2024
Dear RanveerThank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.Best regards,Jorge RojasAssistant General ManagerHyatt House Jersey City
Dear Edwin, I am glad you had a great overall experience and thank you for sharing your review. Please visit us again soon! Best, Michelle Giovanni, GM
We have been staying in this property a few times in the past 2 years. We have no complain about its location and condition. Likely, we'll store there again if we travel to Jersey City.
Ming
Stayed 1 night in May 2024
Response from GM on 7 May,2024
Dear Ming, Welcome back! The fact that you are a seasoned traveler who holds our hotel in high regard is not lost on us and is very humbling. Our associates understand and believe that our valued guests deserve an exceptional stay, and we will continue to push daily to find new ways to WOW our patrons. I will share your very nice comments with our team, and I appreciate you taking the time to write a review. Best, Michelle Giovanni, GM
Great value and solid room with super convenient access to the path. The view from the roof and pier right outside is absolutely incredible. I used to scoff at the idea of staying in nj but this hotel makes it super easy. There are some great coffee shops and restaurants popping up around Jersey city too.
Had a sink issue and they sent someone to fix it right away. He was very nice. Kudos to the responsiveness.
Alex
Stayed 1 night in May 2024
Response from GM on 5 May,2024
Dear Alex, We are happy to hear from you and value your kind review. It is lovely to hear that our central location, cheerful service, and comfortable accommodations all helped make your NYC trip a success. Thank you for your business and your recommendation! We hope to host you anytime your travels bring you back to the area. Best, Michelle Giovanni, GM
The room is very well cleaned although the carpet is a little bit old. Very quiet and very spacious room.
Mingxing
Stayed 1 night in Apr 2024
Response from GM on 3 May,2024
Dear Mingxing,Thank you for choosing to stay with us. We appreciate the high rating you've given. Whenever you plan your next visit, we promise to provide the same level of comfort and convenience that made your stay exceptional this time. Best, Michelle Giovanni, GM
Travelled with family, Travelled with family and small children
1 May,2024
Liked: Staff & service
Location was excellent, staff in the hotel itself was accommodating and room set up was great.
Silverware missing but I had my own. There were ants on the woodwork which I reported as well but did not want them to spray since I had 3 children with me. My husband reported to the desk in the am that the room stank of mold and we were all stuffed up when we left. Room 317 should have air filter in kitchen changed or cleaned.
SUSAN
Stayed 2 nights in Apr 2024
Response from GM on 1 May,2024
Dear SUSAN, Thank you for sharing your feedback about your recent stay. While we are sorry we didn't fully meet your expectations, we appreciate your thoughts and opinions. We will use your insights to make improvements where needed. We hope to have the opportunity to exceed your expectations in the future. Thank you for choosing us and we look forward to serving you again soon. Sincerely, Michelle Giovanni, GM
Not enough tables for breakfast. Best avoid rooms that are on thee same side as the light train. Otherwise it's a very convenient hotel with friendly staff and an unique view.
Patrick
Stayed 3 nights in Apr 2024
Response from GM on 30 Apr,2024
Dear Patrick, We are happy to hear from you and glad to know your stay was pleasant. We appreciate you taking the time to share your experience. Your comments, which highlight strengths and areas for improvement, serve as an encouragement to our associates who genuinely care about providing each guest with an enjoyable stay. We look forward to a return visit. Sincerely, Michelle Giovanni, GM
Dear Wisguens, I am glad you and your girlfriend had a great overall experience and thank you for sharing your review. Please visit us again soon! Best, Michelle Giovanni, GM
Dear JAMES, We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area. Best, Michelle Giovanni, GM
Dear Daniela, It's lovely to know you enjoyed your stay. Thank you for your time in sharing a review and we hope to see you again. Best, Michelle Giovanni, GM
Dear Kimberlee, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. So glad you found our location convenient. Your comments are welcomed, and we appreciate being a part of your trip! Best, Michelle Giovanni, GM
Dear Livida, We are delighted to hear such positive feedback from you! Thank you for taking the time to write a generous review and, most importantly, for choosing to stay with us. It was our pleasure to host you, and we hope to have the opportunity to welcome you back soon. Best, Michelle Giovanni, GM
Dear Kimberlee, Our associates understand and believe that our valued guests deserve an exceptional stay, and we will continue to push daily to find new ways to WOW our guests. I will be sure to share your very nice comments with our team; they work hard to ensure guests have a pleasant stay. I appreciate you taking the time to write a review, and we look forward to seeing you again on a return visit. Best, Michelle Giovanni, GM
2/10 Terrible
Tyrell
21 Apr,2024
Disliked: Property conditions & facilities
My hot water did not work in my shower. I should have demanded a refund.
Tyrell
Stayed 1 night in Apr 2024
Response from GM on 23 Apr,2024
Dear Tyrell, Thank you for writing. Your feedback is important to us, as guest satisfaction is our highest priority. I'm sorry to hear about the water temperature issue you experienced during your stay. I appreciate you bringing your concerns to our attention, and I apologize for the frustration it caused. This is not typical, and I hope you would consider a return stay for a better visit next time. Sincerely, Michelle Giovanni, GM
Dear Bibi Raeesa, Our team strives to provide a great experience. We thank you for writing a review, as your feedback is helpful in continuing to obtain this goal. We are thrilled to hear your stay was enjoyable. I appreciate you choosing our hotel while in the area, and we hope to see you again on a return visit. Best, Michelle Giovanni, GM
Dear Cheng, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our friendly service and awesome view while visiting. Your feedback is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Michelle Giovanni, GM
6/10 Okay
Taylor
Travelled with partner
18 Apr,2024
Liked: Cleanliness
Needs better parking. Not enough towels.
Taylor
Stayed 2 nights in Apr 2024
Response from GM on 19 Apr,2024
Dear Taylor, I'm sorry to hear not every aspect of your stay met your expectations. We improve our service through our guests' feedback, and yours is appreciated. We can't thank you enough for your business and hope to better serve you in the near future. Sincerely, Michelle Giovanni, GM
Location and view was great!!
The rooms and service were superb!!!!!
Parking is dificult and you myst pay for it & you can not come n go with your vehicle if you leave you are subject to paying the parking fees of the garage. The garage is not a part of the hotel.
Peter
Stayed 1 night in Apr 2024
Response from GM on 18 Apr,2024
Dear Peter, We build our brand on excellent service and experiences, as well as the hope that our guests will tell others about their fabulous stay. Thank you so much for sharing this great review with other travelers to help get the word out that our Hyatt House is top-notch. Please come see us again soon. Best, Michelle Giovanni, GM
I used this property for two people before a marathon in the area and it was perfect
Victor
Stayed 1 night in Apr 2024
Response from GM on 15 Apr,2024
Dear Victor, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable for the marathon; we work hard to provide a pleasant experience. Your comments are welcomed, and we appreciate being a part of your trip! Best, Michelle Giovanni, GM
Very close to the train station and a lot of food options nearby
Britania
Stayed 1 night in Apr 2024
Response from GM on 13 Apr,2024
Dear Britania, Thank you for sharing your review and recommendation. We're pleased to hear that our clean hotel, friendly staff, and convenient location made for an enjoyable stay. We appreciate having you as our guest, and we hope you'll visit us again soon. Best, Michelle Giovanni, GM
Everything was great. Complimentary breakfast was good. Easy check in and out and great location.
crystal
Stayed 3 nights in Jan 2024
Response from GM on 13 Apr,2024
Dear crystal, It is wonderful to know that your stay was great. We love hearing that you appreciated our easy check in and out, breakfast, and amenities while visiting. Your feedback is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Michelle Giovanni, GM
Pros: fantastic food, views and staff at rooftop restaurant; close to public transportation; walkable area
Con: finding your way from parking garage is a little confusing; a lot of noise from train right next to building and traffic (even on the 10th floor)
Renita
Stayed 2 nights in Apr 2024
Response from GM on 8 Apr,2024
Dear Renita, It is wonderful to hear you had a great stay at our hotel. We appreciate your taking the time to share all your feedback, including recommendations for improvement. On behalf of the entire staff, thank you for choosing our hotel, and please come see us again in the future. Best, Michelle Giovanni, GM
This hotel is amazing and I recommend you all to book. From the views, affordability and rooftop lounge, this hotel has it all. If you’re staying in NJ or just want a weekend getaway with your wife or family, book this hotel you won’t regret it. Fyi, way better than the W Hoboken!!!!
Addison
Stayed 1 night in Apr 2024
Response from GM on 8 Apr,2024
Dear Addison, Thank you for sharing your feedback on your experience. We're pleased to hear that our accommodations and amazing location made for an enjoyable stay. Please plan to revisit us the next time you travel to the area. Best, Michelle Giovanni, GM
The location is very convenient but having the lobby on the top floor is very inconvenient when you have kids and lounge. We were on the fifth floor and it was very noisy due to a light rail line that's next to the hotel.
Juan
Stayed 2 nights in Apr 2024
Response from GM on 8 Apr,2024
Dear Juan, We aim to impress, so I'm sorry that your visit was just okay. Your comments, which highlight some successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review. Sincerely, Michelle Giovanni, GM
Dear Andrews, We appreciate your kind words. Thank you for being our guest and sharing your five-star review. It would be our pleasure to host you again in the future. Best, Michelle Giovanni, GM
We had a small issue with our room but it was quickly addressed and corrected. Excellent customer service.
Christopher
Stayed 4 nights in Mar 2024
Response from GM on 2 Apr,2024
Dear Christopher, It makes me happy to hear you acknowledge our dedication to delivering exceptional customer service. We are grateful for your patronage and recommendation. Your support means the world to us and we hope to see you again soon. Best, Michelle Giovanni, GM
Dear Chong, Thank you for your kind comments. I am thrilled you liked our convenient location, but the best compliment is a return stay. We appreciate your business and look forward to seeing you again soon. Best, Michelle Giovanni, GM
8/10 Good
JAMES
31 Mar,2024
Liked: Cleanliness, staff & service
Liked location
Didn’t like no ice on floor, no cups in room for coffee, no blanket in room
JAMES
Stayed 3 nights in Mar 2024
Response from GM on 1 Apr,2024
Dear JAMES, It is always a pleasure to see that our guests enjoyed their stay with us. Thank you for taking a moment to review your experience and share some insight on how we can improve our offerings for your next stay. We appreciate your feedback and hope to welcome you back soon. Best, Michelle Giovanni, GM
Dear Lorie, Thank you for your positive review and, more importantly, for being our guest. We look forward to being your hotel of choice whenever you return to Jersey City. Best, Michelle Giovanni, GM