2 bars/lounges

Reviews of Hyatt House Jersey City

3.5 out of 5
Hyatt House Jersey City
1 Exchange Pl, Jersey City, NJ

Reviews

8.6

Excellent

Rating 10 - Excellent. 703 out of 1229 reviews" "
Rating 8 - Good. 312 out of 1229 reviews" "
Rating 6 - Okay. 103 out of 1229 reviews" "
Rating 4 - Poor. 65 out of 1229 reviews" "
Rating 2 - Terrible. 46 out of 1229 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Wisguens

Liked: Cleanliness, staff & service, property conditions & facilities
Nice 👍 my girlfriend loves it
Stayed 1 night in Apr 2024
Response from GM on 29 Apr,2024
Dear Wisguens, I am glad you and your girlfriend had a great overall experience and thank you for sharing your review. Please visit us again soon! Best, Michelle Giovanni, GM

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room had cups & service was efficient
Stayed 1 night in Apr 2024
Response from GM on 29 Apr,2024
Dear JAMES, We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area. Best, Michelle Giovanni, GM

10/10 Excellent

Daniela, Green Bay

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 3 nights in Apr 2024
Response from GM on 29 Apr,2024
Dear Daniela, It's lovely to know you enjoyed your stay. Thank you for your time in sharing a review and we hope to see you again. Best, Michelle Giovanni, GM

8/10 Good

Kasma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Kimberlee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and easy to get around the city from
Stayed 2 nights in Apr 2024
Response from GM on 27 Apr,2024
Dear Kimberlee, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. So glad you found our location convenient. Your comments are welcomed, and we appreciate being a part of your trip! Best, Michelle Giovanni, GM

10/10 Excellent

Livida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NYC was close too and the view love it
Stayed 2 nights in Apr 2024
Response from GM on 24 Apr,2024
Dear Livida, We are delighted to hear such positive feedback from you! Thank you for taking the time to write a generous review and, most importantly, for choosing to stay with us. It was our pleasure to host you, and we hope to have the opportunity to welcome you back soon. Best, Michelle Giovanni, GM

10/10 Excellent

Kimberlee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff that was available for questions!
Stayed 1 night in Apr 2024
Response from GM on 23 Apr,2024
Dear Kimberlee, Our associates understand and believe that our valued guests deserve an exceptional stay, and we will continue to push daily to find new ways to WOW our guests. I will be sure to share your very nice comments with our team; they work hard to ensure guests have a pleasant stay. I appreciate you taking the time to write a review, and we look forward to seeing you again on a return visit. Best, Michelle Giovanni, GM

2/10 Terrible

Tyrell

Disliked: Property conditions & facilities
My hot water did not work in my shower. I should have demanded a refund.
Stayed 1 night in Apr 2024
Response from GM on 23 Apr,2024
Dear Tyrell, Thank you for writing. Your feedback is important to us, as guest satisfaction is our highest priority. I'm sorry to hear about the water temperature issue you experienced during your stay. I appreciate you bringing your concerns to our attention, and I apologize for the frustration it caused. This is not typical, and I hope you would consider a return stay for a better visit next time. Sincerely, Michelle Giovanni, GM

10/10 Excellent

Bibi Raeesa

Liked: Cleanliness, staff & service, property conditions & facilities
Great and peaceful stay
Stayed 1 night in Apr 2024
Response from GM on 22 Apr,2024
Dear Bibi Raeesa, Our team strives to provide a great experience. We thank you for writing a review, as your feedback is helpful in continuing to obtain this goal. We are thrilled to hear your stay was enjoyable. I appreciate you choosing our hotel while in the area, and we hope to see you again on a return visit. Best, Michelle Giovanni, GM

10/10 Excellent

Cheng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good spot to have a great view
Stayed 1 night in Apr 2024
Response from GM on 20 Apr,2024
Dear Cheng, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our friendly service and awesome view while visiting. Your feedback is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Michelle Giovanni, GM

6/10 Okay

Taylor

Travelled with partner
Liked: Cleanliness
Needs better parking. Not enough towels.
Stayed 2 nights in Apr 2024
Response from GM on 19 Apr,2024
Dear Taylor, I'm sorry to hear not every aspect of your stay met your expectations. We improve our service through our guests' feedback, and yours is appreciated. We can't thank you enough for your business and hope to better serve you in the near future. Sincerely, Michelle Giovanni, GM

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and view was great!! The rooms and service were superb!!!!! Parking is dificult and you myst pay for it & you can not come n go with your vehicle if you leave you are subject to paying the parking fees of the garage. The garage is not a part of the hotel.
Stayed 1 night in Apr 2024
Response from GM on 18 Apr,2024
Dear Peter, We build our brand on excellent service and experiences, as well as the hope that our guests will tell others about their fabulous stay. Thank you so much for sharing this great review with other travelers to help get the word out that our Hyatt House is top-notch. Please come see us again soon. Best, Michelle Giovanni, GM

10/10 Excellent

Cyla

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 2 nights in Apr 2024
Response from GM on 15 Apr,2024
Dear Cyla, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Michelle Giovanni, GM

10/10 Excellent

Victor

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I used this property for two people before a marathon in the area and it was perfect
Stayed 1 night in Apr 2024
Response from GM on 15 Apr,2024
Dear Victor, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable for the marathon; we work hard to provide a pleasant experience. Your comments are welcomed, and we appreciate being a part of your trip! Best, Michelle Giovanni, GM

8/10 Good

Jeremias

Liked: Cleanliness, staff & service, property conditions & facilities
😘
Stayed 1 night in Apr 2024
Response from GM on 15 Apr,2024
Dear Jeremias, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Best, Michelle Giovanni, GM

10/10 Excellent

Britania

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the train station and a lot of food options nearby
Stayed 1 night in Apr 2024
Response from GM on 13 Apr,2024
Dear Britania, Thank you for sharing your review and recommendation. We're pleased to hear that our clean hotel, friendly staff, and convenient location made for an enjoyable stay. We appreciate having you as our guest, and we hope you'll visit us again soon. Best, Michelle Giovanni, GM

10/10 Excellent

crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Complimentary breakfast was good. Easy check in and out and great location.
Stayed 3 nights in Jan 2024
Response from GM on 13 Apr,2024
Dear crystal, It is wonderful to know that your stay was great. We love hearing that you appreciated our easy check in and out, breakfast, and amenities while visiting. Your feedback is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Michelle Giovanni, GM

10/10 Excellent

Deborah

Stayed 2 nights in Apr 2024

10/10 Excellent

Renita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: fantastic food, views and staff at rooftop restaurant; close to public transportation; walkable area Con: finding your way from parking garage is a little confusing; a lot of noise from train right next to building and traffic (even on the 10th floor)
Stayed 2 nights in Apr 2024
Response from GM on 8 Apr,2024
Dear Renita, It is wonderful to hear you had a great stay at our hotel. We appreciate your taking the time to share all your feedback, including recommendations for improvement. On behalf of the entire staff, thank you for choosing our hotel, and please come see us again in the future. Best, Michelle Giovanni, GM

10/10 Excellent

Addison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing and I recommend you all to book. From the views, affordability and rooftop lounge, this hotel has it all. If you’re staying in NJ or just want a weekend getaway with your wife or family, book this hotel you won’t regret it. Fyi, way better than the W Hoboken!!!!
Stayed 1 night in Apr 2024
Response from GM on 8 Apr,2024
Dear Addison, Thank you for sharing your feedback on your experience. We're pleased to hear that our accommodations and amazing location made for an enjoyable stay. Please plan to revisit us the next time you travel to the area. Best, Michelle Giovanni, GM

6/10 Okay

Juan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very convenient but having the lobby on the top floor is very inconvenient when you have kids and lounge. We were on the fifth floor and it was very noisy due to a light rail line that's next to the hotel.
Stayed 2 nights in Apr 2024
Response from GM on 8 Apr,2024
Dear Juan, We aim to impress, so I'm sorry that your visit was just okay. Your comments, which highlight some successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review. Sincerely, Michelle Giovanni, GM

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and location
Stayed 3 nights in Mar 2024
Response from GM on 4 Apr,2024
Dear Andrews, We appreciate your kind words. Thank you for being our guest and sharing your five-star review. It would be our pleasure to host you again in the future. Best, Michelle Giovanni, GM

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a small issue with our room but it was quickly addressed and corrected. Excellent customer service.
Stayed 4 nights in Mar 2024
Response from GM on 2 Apr,2024
Dear Christopher, It makes me happy to hear you acknowledge our dedication to delivering exceptional customer service. We are grateful for your patronage and recommendation. Your support means the world to us and we hope to see you again soon. Best, Michelle Giovanni, GM

10/10 Excellent

Chong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 5 nights in Mar 2024
Response from GM on 1 Apr,2024
Dear Chong, Thank you for your kind comments. I am thrilled you liked our convenient location, but the best compliment is a return stay. We appreciate your business and look forward to seeing you again soon. Best, Michelle Giovanni, GM

8/10 Good

JAMES

Liked: Cleanliness, staff & service
Liked location Didn’t like no ice on floor, no cups in room for coffee, no blanket in room
Stayed 3 nights in Mar 2024
Response from GM on 1 Apr,2024
Dear JAMES, It is always a pleasure to see that our guests enjoyed their stay with us. Thank you for taking a moment to review your experience and share some insight on how we can improve our offerings for your next stay. We appreciate your feedback and hope to welcome you back soon. Best, Michelle Giovanni, GM

10/10 Excellent

Lorie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning view of New York’
Stayed 3 nights in Mar 2024
Response from GM on 1 Apr,2024
Dear Lorie, Thank you for your positive review and, more importantly, for being our guest. We look forward to being your hotel of choice whenever you return to Jersey City. Best, Michelle Giovanni, GM

10/10 Excellent

Lisa

Travelled with pets
Liked: Property conditions & facilities
Customer service was pleasant.
Stayed 1 night in Mar 2024
Response from GM on 1 Apr,2024
Dear Lisa, We strive to provide stellar customer service, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know. Best, Michelle Giovanni, GM

10/10 Excellent

Gopi

Liked: Cleanliness, staff & service, property conditions & facilities
Expect the parking facilities, other services provided was great
Stayed 1 night in Mar 2024
Response from GM on 30 Mar,2024
Dear Gopi, We appreciate your review. Your valuable feedback is very important and allows us to monitor and continually improve our property. Thank you for staying with us, and we hope to have an opportunity to serve you again. Best, Michelle Giovanni, GM

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a king room suite, got a queen…went to front desk, very accommodating but they gave me another queen room. Didn’t bother going to the front desk again thinking they would give me another queen room. I only give one shot to fix a mistake. Also, the pull out sofa had no sheets
Stayed 2 nights in Mar 2024
Response from GM on 30 Mar,2024
Dear Robert, We appreciate you taking the time to share your experience with us. My heartfelt apologies for disappointing you due to your assigned room type. We strive to provide every Guest with a comfortable stay, and we clearly missed the mark. Thank you for your honest feedback, which we will use to foster improvement; for that reason, we hope to see you again on a return trip. Sincerely, Michelle Giovanni, GM

10/10 Excellent

Catherine

Business traveller
Liked: Cleanliness, amenities
Great rooftop bar!
Stayed 1 night in Mar 2024
Response from GM on 28 Mar,2024
Dear Catherine, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit and our gorgeous RoofTop at Exchange Place. We appreciate your choosing us and hope to host you again. Best, Michelle Giovanni, GM

10/10 Excellent

SF

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was better than i expected.
Stayed 1 night in Mar 2024
Response from GM on 29 Mar,2024
Dear SF, We are thrilled to have exceeded your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again! Best, Michelle Giovanni, GM

10/10 Excellent

Jessica, Brooklyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, with incredible views! The location was a commuters dream with the light rail at the doorstep of the hotel and the path a baseball throw away! The staff was delightful and you just cannot beat the views from the rooftop or outside of the hotel. Definitely recommend and would stay again!
Stayed 1 night in Mar 2024
Response from GM on 25 Mar,2024
Dear Jessica, The fact that you hold our hotel in high regard is not lost on us and is very humbling. Our associates understand and believe that our valued guests deserve an exceptional stay, and we will continue to push daily to find new ways to WOW our patrons. I will share your very nice comments with our team, and I appreciate you taking the time to write a review. Best, Michelle Giovanni, GM

10/10 Excellent

Stephen, Somerville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and walkable
Stayed 2 nights in Feb 2024
Response from GM on 24 Mar,2024
Dear Stephen, It is wonderful to hear that you enjoyed your stay and our great location. Thank you for staying with us and leaving us feedback. Please visit us again soon! Best, Michelle Giovanni, GM

10/10 Excellent

monae

Liked: Staff & service
The fixed my room
Stayed 1 night in Mar 2024
Response from GM on 24 Mar,2024
Dear monae, We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review and for choosing our hotel. Please visit us again soon. Best, Michelle Giovanni, GM

10/10 Excellent

ashton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First walk in and we were greeted. The check in process was easy. The clerk was very helpful and patient. Room very and clean. Will definitely stay or recommend to others!
Stayed 3 nights in Mar 2024
Response from GM on 20 Mar,2024
Dear Margaret, We pride ourselves on efficient, yet very friendly, customer service. Thank you for your high marks and kind words. We look forward to welcoming you back someday! Best, Michelle Giovanni, GM

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Imma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend this hotel to you if you look for cleanness, luxury 😁
Stayed 1 night in Mar 2024
Response from GM on 17 Mar,2024
Dear Imma, We appreciate your positive recommendation and would like to extend a warm welcome for you to settle in again anytime. Thank you! Best, Michelle Giovanni GM

10/10 Excellent

Ariel

Good
Stayed 1 night in Mar 2024
Response from GM on 16 Mar,2024
Dear Ariel, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Michelle Giovanni, GM

6/10 Okay

Deepak

Stayed 1 night in Mar 2024
Response from GM on 1 Apr,2024
Dear Deepak, Thank you for choosing us and taking the time to review our hotel. We hope to provide you with a flawless stay upon your return to the area. Sincerely, Michelle Giovanni, GM

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 2 nights in Feb 2024
Response from GM on 11 Mar,2024
Dear Ana, We appreciate your positive recommendation and would like to extend a warm welcome for you to settle in again anytime. Thank you! Best, Michelle Giovanni GM

10/10 Excellent

TERESA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super convenient location and beautiful location. Hotel employees were professional and helpful.
Stayed 4 nights in Mar 2024
Response from GM on 11 Mar,2024
Dear TERESA, We are thrilled to hear that you had a first-rate experience at the Hyatt House Jersey City. I can assure you that hosting you was our pleasure, and we hope to welcome you back again soon. Thank you for choosing us! Best, Michelle Giovanni GM

10/10 Excellent

Giorgi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was good
Stayed 1 night in Mar 2024
Response from GM on 11 Mar,2024
Dear Giorgi, Thank you for your high accolades! We loved hosting you and hope to see you in the near future. Best, Michelle Giovanni GM

6/10 Okay

Taylor

Business traveller
Liked: Cleanliness
Hotel is cool looking and the location is very convenient. When you enter, it is confusing that you need to go up the elevator to check in. Staff was nice overall. When I checked in there was an internet outage which caused the incidentals credit card information to have to be logged via paper form (not a fan) but understood the sentiment. Unfortunately, I was then charged twice for but was told it will clear later. Lastly, after the first night I had to go to the help desk because my room card wasn’t working. They added the additional days and the card proceeded to work again.
Stayed 3 nights in Mar 2024
Response from GM on 9 Mar,2024
Dear Taylor, We are thrilled to hear that we provided you with a comfortable stay. Your sincere feedback, which includes successes and areas for improvement, helps guide our team, who strives to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Sincerely, Michelle Giovanni, GM

4/10 Poor

Kim

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff were a bit disorganised, they checked me into an unclean room at first. The rooms are not as tidy as one would expect. Housekeeping only once in 3 days unless you request for one. Empty fridge and no water. Breakfast selection is quite poor and the breakfast area is a bit untidy. I wouldn’t use this facility again. Note: this is however a great location for anyone wanting to stay away from the noise in NY. Right next to public transport that’s gets you to midtown in under 30 mins for roughly $2.
Stayed 3 nights in Mar 2024
Response from GM on 7 Mar,2024
Dear Kim, While I am pleased to hear that you found our location to be a highlight of your stay, I apologize that you didn't have much else that stood out as a positive. We strive to exceed our guests' expectations, and I regret falling short. Thank you for taking the time to share this review and for being our valued Guest. We hope you will give us another chance in the future. Sincerely, Michelle Giovanni, GM

8/10 Good

Marlette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staffs
Stayed 2 nights in Feb 2024
Response from GM on 5 Mar,2024
Dear Marlette, Our associates make sincere hospitality their priority. We appreciate your kind review and are glad to know you enjoyed our hotel and the friendly service we provide. We look forward to seeing you upon your return to the area! Best, Michelle Giovanni, GM

10/10 Excellent

Frances

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views were great. The staff was wonderful. Would stay again.
Stayed 3 nights in Jan 2024
Response from GM on 3 Mar,2024
Dear Frances, It is wonderful to hear that your experience was so great that you would stay with us again! I will pass your kind feedback along to the entire staff, as our team here works hard to make our guests feel comfortable. Thank you for your patronage, and please come back soon. Sincerely, Michelle Giovanni GM

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views on this property are absolutely breathtaking (even if you are not staying in a room with a view). Just walking out the hotel and viewing the city is worth the cost. The rooftop is also incredible for dinner and for breakfast. Rooms are really comfortable and clean. Bathroom is also comfortable and complete. Only thing to improve: breakfast options could be better.
Stayed 2 nights in Feb 2024
Response from GM on 27 Feb,2024
Dear Laura, NYC is one of the most beautiful cities in the world, and we are thrilled you had a nice time viewing it while staying at our Hyatt House. We are proud of our hotel and the extraordinary team that runs it, so it is wonderful to know that you enjoyed our offerings. We hope to host you again on another great trip in the future. Best, Michelle Giovanni, GM

10/10 Excellent

Lashonda

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from GM on 27 Feb,2024
Dear Lashonda, We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Michelle Giovanni, GM

10/10 Excellent

Sheldon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best view of the town especially at night. Wonderful helpful staff and nice well equipped large showers.
Stayed 4 nights in Feb 2024
Response from GM on 27 Feb,2024
Dear Sheldon, Thank you for sharing your feedback. We're pleased that our friendly staff and beautiful location made for a restful stay. I'm happy you loved our property and hope you revisit us the next time you travel to the area. Best, Michelle Giovanni, GM