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Reviews of Rand Club Suites

3.5 out of 5
Rand Club Suites
33 Loveday St, Johannesburg, Gauteng

Reviews

6.0
Rating 10 - Excellent. 2 out of 4 reviews" "
Rating 8 - Good. 0 out of 4 reviews" "
Rating 6 - Okay. 0 out of 4 reviews" "
Rating 4 - Poor. 0 out of 4 reviews" "
Rating 2 - Terrible. 2 out of 4 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

5.6/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Simon

Disliked: Cleanliness, property conditions & facilities, room comfort
Awful
Stayed 3 nights in Apr 2023
Response from Rand on 8 Apr,2023
Dear Simon,Thank you for your review. It is unfortunate you had an awful stay because of the water situation again. As explained during your stay, there is water outages in the city which is beyond our control. We will not be taking any further bookings until the situation has been resolved. We are also working on a back up plan for the Club in case the outages continue.We do apologize for the inconvenience caused to your stay and would to offer you a free night stay in the future once the problem has been resolved.Kind regards,Rand Club Suite

2/10 Terrible

Damilola, SECAUCUS

Disliked: Staff & service, property conditions & facilities
This was a terrible experience! There was no water in the tap or shower. Imagine flying 16 hours non-stop into Joburg only to lodge into a hotel without water. Also, there was no one at the reception to receive guests. I was very dissatisfied with my experience. Never again!
Stayed 2 nights in Mar 2023
Response from Rand Club on 28 Mar,2023
Dear Damilola,Thank you for your review. Unfortunately the water situation was unexpected and was out of our control as this was a city problem which has been resolved. We gladly refunded you the full amount of 2 night stay as a gesture and to apologize for your experience. Rand Club is not a hotel. It is a private Members Club hence does not operate as a normal hotel. We reached out to inquire of your arrival time and never got a response as we wanted to be ready for you when you arrive as our reception is not a 24hr reception.It is unfortunate you had such an experience but this is not our daily experience.Kind regards,Rand Club Suites.

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Rand Club Hotel on 2 Oct,2020
Dear Andre Thank you for the 10 out of rating on hotels.com. We are glad that you enjoyed your stay with us. We look forward to welcoming you back in the near future. Kind regards, Rand Club Hotel

10/10 Excellent

Bernard, Brooklyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Rand Club was a great find. Perfect and safe location downtown Joburg, wonderful staff, beautiful room and settings, good restaurant, powerful internet. We will definitely stay there again.
Stayed 1 night in Mar 2023
Response from Rand Club Hotel on 15 Mar,2023
Dear Bernard,Thank you for the wonderful review. We look forward to welcoming you back in the near future.Kind regards,Rand Club Hotel.