Outdoor pool, pool umbrellas, pool loungers
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Reviews of Road Lodge Sandton Grayston Drive

2 out of 5
Road Lodge Sandton Grayston Drive
Cnr Grayston Drive and Webber Road, Sandton, Gauteng

Reviews

8.8

Excellent

Rating 10 - Excellent. 65 out of 125 reviews" "
Rating 8 - Good. 45 out of 125 reviews" "
Rating 6 - Okay. 10 out of 125 reviews" "
Rating 4 - Poor. 2 out of 125 reviews" "
Rating 2 - Terrible. 3 out of 125 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Apr 2024
Response from Ross on 5 Apr,2024
Good MorningThank you for the kind review of the hotel. I hope to welcome you back in the near future.Yours sincerelyRoss ThompsonGeneral manager

8/10 Good

Robertson

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Exellent service
Stayed 4 nights in Mar 2024
Response from Ross on 27 Mar,2024
Good dayThank you for the kind review of the hotel.I hope to welcome you back in the near future.Yours sincerelyRoss ThompsonGeneral Manager

10/10 Excellent

Taona

Stayed 3 nights in Mar 2024
Response from Ross on 8 Apr,2024
Good dayThank you for the kind review of the hotel.I hope to welcome you back in the near future.Yours sincerelyRoss ThompsonGeneral Manager

10/10 Excellent

Deepakkumar S.

Business traveller
Liked: Cleanliness, property conditions & facilities
Safe very conveniently located
Stayed 1 night in Feb 2024
Response from Ross on 27 Feb,2024
Good dayThank you for the great review of the hotel.I hope to welcome you back soon.Yours sincerelyRoss ThompsonGeneral manager

10/10 Excellent

Amaru

Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and safe
Stayed 1 night in Feb 2024
Response from Ross on 24 Feb,2024
Good dayThank you for the kind review of the hotel.I hope to welcome you back soon.Yours sincerelyRoss ThompsonGeneral Manager

10/10 Excellent

Amaru

Travelled with family, Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Ross on 19 Feb,2024
Good dayThank you for the great review of the hotel.I hope to welcome you back soon.Yours sincerelyRoss ThompsonGeneral Manager

8/10 Good

Wakwanza

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ross on 15 Feb,2024
Good day. Thank you for the great review of the hotel. We always strive to deliver a high standard of service and to offer a product that is affordable to all. I look forward to welcoming you back soon. Yours sincerely, Ross Thompson, General Manager.

8/10 Good

Wakwanza

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Ross on 15 Feb,2024
Thanks again for the great review. I hope to have you back soon.

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional experience
It was effortless and easy process to check in and friendly and helpful staff
Stayed 1 night in Jan 2024
Response from Ross on 3 Feb,2024
Good dayThank you for the kind review of the hotel.I hope to welcome you back soon.Yours sincerelyRoss ThompsonGeneral Manager

10/10 Excellent

John

Stayed 1 night in Jan 2024
Response from Ross on 25 Jan,2024
Good dayThank you for the kind review of the hotel.I hope to wlecome you back soon.SincerelyRoss ThompsonGeneral Manager

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ross on 22 Jan,2024
Good dayThank you for the great review of the hotel.I hope to welcome you back soon.Yours sincerelyRoss ThompsonGeneral Manager

10/10 Excellent

Akosua Agyakoma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Ross on 18 Jan,2024
Good dayThank you for the kind review of the hotel.I hope to welcome you back soon.Yours sincerelyRoss ThompsonGeneral Manager

8/10 Good

Jaco

Stayed 1 night in Jan 2024
Response from Ross on 19 Jan,2024
Good dayThank you for the kind review of the hotel.I look forward to welcome you back soon.Yours sincerelyRoss ThompsonGeneral Manager

10/10 Excellent

Olebogeng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Ross on 15 Jan,2024
Good dayThank you for the kind review of the hotel.I hope to welcome you back soon.Yours sincerelyRoss ThompsonGeneral Manager

10/10 Excellent

John

Stayed 1 night in Jan 2024
Response from Ross on 15 Jan,2024
Good dayThank you for the kind review of the hotel.I hope to welcome you back soon.Yours sincerelyRoss ThompsonGeneral Manager

10/10 Excellent

Mansour

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at Road lodge
Amazing
Stayed 1 night in Dec 2023
Response from Ross on 15 Jan,2024
Good dayThank you for the kind review of the hotel.I hope to welcome you back soon.Yours sincerelyRoss ThompsonGeneral Manager

2/10 Terrible

Justin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst
They asked me to move to another hotel. When I got to that hotel. No booking was made and no one could help me. Spent three hours at reception until someone was able to assist. Do not recommend.
Stayed 1 night in Dec 2023
Response from Ross on 28 Dec,2023
Good dayMy sincere apology with regards to the service you received at the hotel. This is certainly not the standard we would like to portray to our guests.I hope to welcome you back so we can redeem ourselves.Yours sincerelyRoss ThompsonGeneral Manager

10/10 Excellent

Patience

Liked: Cleanliness, property conditions & facilities
The chefs were very very slow but the food was really nice.
Stayed 2 nights in Nov 2023
Response from Ross on 28 Dec,2023
Good day Thank you for the kind review of the hotel.I hope to welcome you back soon.SincerelyRoss ThompsonGeneral Manager

6/10 Okay

Thato

Stayed 1 night in Nov 2023
Response from Ross on 28 Dec,2023
Good day Thank you for the kind review of the hotel.I hope to welcome you back soon.SincerelyRoss ThompsonGeneral Manager

10/10 Excellent

David

Stayed 1 night in Nov 2023
Response from Ross on 18 Nov,2023
Good dayThank you for the kind review of the hotel.I hope to welcome you back soon.Yours sincerelyRoss ThompsonGeneral Manager

6/10 Okay

Gemina

Stayed 1 night in Nov 2023
Response from Ross on 17 Nov,2023
Good dayThank you for the review of the hotel.It is disappointing to note that you did not enjoy your stay.I hope to welcome you back in the near future in order for us to redeem ourselves.Yours sincerelyRoss ThompsonGeneral Manager

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Ross on 6 Nov,2023
Good dayThank you for the kind review of the hotel.I hope to welcome you back in the near future.Yours sincerelyRoss ThompsonGeneral Manager

10/10 Excellent

Nicolette

Stayed 1 night in Oct 2023
Response from Ross on 2 Nov,2023
Good dayThank you for the kind review of the hotel.I hope to welcome you back in the near future.Yours sincerelyRoss ThompsonGeneral Manager

10/10 Excellent

Jo

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food is really good and cheap! I had a smoking room, yes, you heard me, you can smoke in some rooms. Everything was good and the staff very friendly and helpful.
Stayed 7 nights in Oct 2023
Response from Ross on 27 Oct,2023
Good dayThank you for the kind review of the hotel.I hope to welcome you back in the near future.Yours sincerelyRoss ThompsonGeneral Manager

10/10 Excellent

Onthatile

Stayed 1 night in Oct 2023
Response from Ross on 23 Oct,2023
Good dayThank you for the kind review of the hotel.I hope to welcome you back in the near future.Yours sincerelyRoss ThompsonGeneral Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Ross on 23 Oct,2023
Good dayThank you for the kind review of the hotel.I hope to welcome you back in the near future.Yours sincerelyRoss ThompsonGeneral Manager

8/10 Good

K

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Ross on 17 Oct,2023
Good dayThank you for the kind review of the hotel.I hope to welcome you back in the near future.Yours sincerelyRoss ThompsonGeneral Manager

10/10 Excellent

Masesi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Ross on 29 Sept,2023
Good dayThank you for the kind review of the hotel.I hope to welcome you back in the near future.Yours sincerelyRoss ThompsonGeneral Manager

4/10 Poor

Charles

Stayed 1 night in Sep 2023
Response from Ross on 26 Sept,2023
Good DayThank you for the review of the hotel.It is disappointing to read that you did not enjoy your stay.I hope to welcome you back in the future in order for us to redeem ourselves.Yours sincerelyRoss ThompsonGeneral Manager

10/10 Excellent

T A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Ross on 19 Sept,2023
Good dayThank you for the kind review of the hotel.I hope to welcome you back in the near future.Yours sincerelyRoss ThompsonGeneral Manager

8/10 Good

Maimouna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bien un personnel à l’écoute et flexible
Stayed 1 night in Sep 2023
Response from Ross on 15 Sept,2023
Good dayThank you for the kind review of the hotel.I hope to welcome you back in the near future.Yours sincerelyRoss ThompsonGeneral Manager

10/10 Excellent

Dumo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Good
Stayed 2 nights in Aug 2023
Response from Ross on 8 Sept,2023
Good dayThank you for the kind review of the hotel.I hope to welcome you back in the near future.Yours sincerelyRoss ThompsonGeneral Manager

10/10 Excellent

Kahlil

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Ross on 31 Jul,2023
Good dayThank you for the kind review of the hotel.I hope to welcome you back in the near future.Yours sincerelyRoss ThompsonGeneral Manager

10/10 Excellent

Kahlil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Ross on 31 Jul,2023
Good dayThank you for the kind review of the hotel.I hope to welcome you back in the near future.Yours sincerelyRoss ThompsonGeneral Manager

10/10 Excellent

Kahlil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Ross on 27 Jul,2023
Good dayThank you for the kind review of the hotel.I hope to welcome you back in the near future.Yours sincerelyRoss ThompsonGeneral Manager

2/10 Terrible

Mrs G M Albrecht

Stayed 1 night in Jul 2023
Response from Ross on 27 Jul,2023
Good dayThank you for the review of the hotel. It is sad to note that you did not enjoy your stay.I hope to welcome you back in the near future.Yours sincerelyRoss ThompsonGeneral Manager

10/10 Excellent

Edias Christopher

Stayed 2 nights in Jul 2023
Response from Ross on 24 Jul,2023
Good dayThank you for the kind review of the hotel.I hope to welcome you back in the near future.Yours sincerelyRoss ThompsonGeneral Manager

10/10 Excellent

Mrs G M Albrecht

Stayed 1 night in Jul 2023
Response from Ross on 21 Jul,2023
Good dayThank you for the kind review of the hotel.I hope to welcome you back in the near future.Yours sincerelyRoss ThompsonGeneral Manager

8/10 Good

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Stay was as to be expected. Perfect for the price you pay.
Stayed 2 nights in Jul 2023
Response from Ross on 17 Jul,2023
Good dayThank you for the kind review of the hotel.I hope to welcome you back in the near future.Yours sincerelyRoss ThompsonGeneral Manager

10/10 Excellent

Angela

Stayed 1 night in Jul 2023
Response from Ross on 17 Jul,2023
Good dayThank you for the kind review of the hotel.I hope to welcome you back in the near future.Yours sincerelyRoss ThompsonGeneral Manager

10/10 Excellent

Monica

Feels homely
Stayed 2 nights in Jun 2023
Response from Ross on 30 Jun,2023
Good dayThank you for the kind review of the hotel.I hope to welcome you back in the near future.Yours sincerelyRoss ThompsonGeneral Manager

10/10 Excellent

Archibald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Value for money, no fuss, friendly staff
Stayed 4 nights in May 2023
Response from Ross on 13 May,2023
Good dayThank you for the kind review of the hotel.I hope to welcome you back in the near future.Yours sincerelyRoss ThompsonGeneral Manager

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spectacular
Stayed 1 night in Apr 2023
Response from Ross on 8 May,2023
Good dayThank you for the kind review of the hotel.I hope to welcome you back in the near future.Yours sincerelyRoss ThompsonGeneral Manager

10/10 Excellent

Elias

Stayed 1 night in Apr 2023
Response from Ross on 22 May,2023
Good dayThank you for the kind review of the hotel.I hope to welcome you back in the near future.Yours sincerelyRoss ThompsonGeneral Manager

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Special laundry service was great.
Stayed 1 night in Apr 2023
Response from Ross on 29 Apr,2023
Good dayThank you for the kind review of the hotel.I hope to welcome you back soon.Yours sincerelyRoss ThompsonGeneral Manager

2/10 Terrible

LaQuelle

Liked: Cleanliness
I chose to spend my entire week in Johannesburg at this hotel, spend my money, provide good tips, and they had the nerve to steal my belongings and fabricate some absurd story when I inquired about it. Management acts like they know nothing and makes no honest effort to retrieve my items, most likely to protect his staff. This is not the way you treat valuable customers. Though, I will say that the hotel is very clean and the staff are very friendly and accommodating when it comes to providing room and food services, they are liars and thieves and I will not be returning or spending my money here ever again when I return to Johannesburg in the future.
Response from Ross on 18 Mar,2023
Dear Ms. Martin I trust my mail finds you well. I would like to thank you for the feedback received via the Google review platform. Please note that you feedback has received my full attention and it will be addressed immediately. I would like to personally apologise with regards to the misunderstanding with your selfie stick. My reception team did indeed receive a selfie stick which was handed in as it was found in the public area of the hotel. A guest came to claim this selfie stick as this guest claimed to have left the selfie stick in the public area. My receptionist then gave this item to this guest as it was described to be the very same item. My assistant general manager, whom you were in contact with, was not aware that this item was handed to the receptionist and hence by the time it was brought to his attention, the selfie stick had already been claimed by another guest. Once again, my sincere apologies for the inconvenienced caused. I hope to welcome you back in the near future. Yours sincerely Ross

10/10 Excellent

Nqobile

Stayed 4 nights in Feb 2023
Response from Ross on 27 Feb,2023
Good dayThank you for the kind review of the hotel.I hope to welcome you back in the near future.Yours sincerelyRoss ThompsonGeneral Manager

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Ross on 13 Jan,2023
Good dayThank you for the kind review of the hotel.I hope to welcome you back in the near future.Yours sincerelyRoss ThompsonGeneral Manager

10/10 Excellent

Phozisa

Stayed 1 night in Dec 2022
Response from Ross on 8 Dec,2022
Good dayThank you for the kind review of the hotel.I hope to welcome you back in the near future.Yours sincerelyRoss ThompsonGeneral Manager

10/10 Excellent

Nandi

Stayed 1 night in Dec 2022
Response from Ross on 8 Dec,2022
Good dayThank you for the kind review of the hotel.I hope to welcome you back in the near future.Yours sincerelyRoss ThompsonGeneral Manager