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Reviews of Valley Guest House

3 out of 5
Valley Guest House
107 Valley Road, Pretoria, Gauteng

Reviews

4.0
Rating 10 - Excellent. 1 out of 6 reviews" "
Rating 8 - Good. 0 out of 6 reviews" "
Rating 6 - Okay. 0 out of 6 reviews" "
Rating 4 - Poor. 2 out of 6 reviews" "
Rating 2 - Terrible. 3 out of 6 reviews" "

4.8/10

Cleanliness

4.0/10

Staff & service

5.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Thato

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

4/10 Poor

Carol

Liked: Cleanliness, room comfort
The website says continental breakfast at R75 a head, but its actually R120 per head, we asked for a bit of milk and they refused.
Thanks for choosing Valley Guest House Our breakfast is R105 per person,and when you said it advertise @R75 online We asked you to provide a proof and we will reduce the price but you didnt bring your proof and as you said 'MY WIFE SAID SHE SAW IT ONLINE @R75 PER PERSON LET ME GO IN AND BRING THE PROOF" But you never bring the proof until you checkout. anyway Thanks for your feedback.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
Convenient
Room service not so good , no carpets in the bathroom , no kitchen utensils like plates.dust bin must not checked before .we found rubbish In the bean the bedding and towels looked like they were used not fresh at all
Response from General Manager on 26 Feb,2017
Thanks for choosing Valley Guest House Your feedback is important to us, i will investigate this issue and make necessary correction Thanks once again.

2/10 Terrible

nomathamsanqa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I booked for two but I didnt even stay for one night because it was stinking and dirty!!! I wasted my hard earned money.
Response from General Manager on 9 Nov,2016
Thanks for your feedback after investigation on this allegation we find nothing wrong with the bed sheet or towel before you checked in, because all our room have same standard and we received many guest on dally bases please i will be glad to have more details of your booking e.g reservation number or if you still remember room allocated to you this will enable me to deal with this matter accordingly Thanks once more

2/10 Terrible

Bheki

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not convenient and filthy
Towels and sheets were dirty and we used by other people. The sheets had dirty sports and it was disgusting.
Response from General Manager on 9 Nov,2016
Thanks for your feedback after investigation on this allegation we find nothing wrong with the bed sheet or towel before you checked in, because all our room have same standard and we received many guest on dally bases please i will be glad to have more details of your booking e.g reservation number or if you still remember room allocated to you this will enable me to deal with this matter accordingly Thanks once more

10/10 Excellent

Zethu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was the best accommodation taking into consideration the amount they charge. But the only concern in my room was that there was no bedside pedestal where you can put things like cell phone and also the head rest on top of the bed needs attention as it is noisy.
Response from General Manager on 20 Oct,2016
Write your comment.Thanks we are working to improve