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Reviews of Holiday Inn Express Jourdanton - Pleasanton, an IHG Hotel

2.5 out of 5
Holiday Inn Express Jourdanton - Pleasanton, an IHG Hotel
350 Medical Drive, Jourdanton, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 62 out of 112 reviews" "
Rating 8 - Good. 23 out of 112 reviews" "
Rating 6 - Okay. 12 out of 112 reviews" "
Rating 4 - Poor. 10 out of 112 reviews" "
Rating 2 - Terrible. 5 out of 112 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Mark R.

Business traveller
n/a
Stayed 1 night in Mar 2024

6/10 Okay

Arlene

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always love how friendly the staff is. Especially the lady in the breakfast area!!
Stayed 3 nights in Nov 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Simona

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable
Stayed 3 nights in Nov 2023

8/10 Good

Jose D

Stayed 1 night in Nov 2023

10/10 Excellent

David

Stayed 1 night in Nov 2023

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Enrique

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great service overall!
Stayed 1 night in Oct 2023

10/10 Excellent

Maria

Stayed 1 night in Jul 2023

6/10 Okay

Leobardo

Stayed 2 nights in Jun 2023

4/10 Poor

Carlina

Why ask for comments when situations are not fixed on site?
Stayed 2 nights in May 2023

10/10 Excellent

justin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property nothing special
Stayed 1 night in Mar 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Disappointed
We were disappointed in our stay. Although the lobby appeared quite clean, the room itself did not. The shower walls were dirty, the shower curtain was torn at the top where the curtain hung from the rod so the floor got super wet when showering. The bathroom floor was not clean and there was a huge "water" stain underneath the bathroom sink and the floor was sticky. However, the bed and pillows were very comfortable.
Stayed 4 nights in Mar 2023

10/10 Excellent

Layne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

6/10 Okay

Sarah

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel was supposed to be newly remodeled. But the elevator was broken. Using the stairs 3 flights up only to discover your room key doesn't work was exhausting. The room key stopped working about 4 different times over the span of 4 days. And it was really expensive to stay for all the problems.
Stayed 5 nights in Jan 2023

6/10 Okay

Marty

Business traveller
Disliked: Property conditions & facilities
Ok at best
Place seems to have gone down hill. No body wash in the dispenser. Breakfast was not as good as it used to be.
Stayed 1 night in Jan 2023

2/10 Terrible

Gloria, Kaufman

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We are being coming at least twice a year , this hotel never been worse , the smell of cigarettes is terrible even if They claim is not smoking hotel The second night they didn’t not clean our room the floors are dirty
Stayed 1 night in Jan 2023

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk is very helpful.
Stayed 1 night in Dec 2022

10/10 Excellent

Ralph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was ok
Stayed 1 night in Dec 2022

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

8/10 Good

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied
Stayed 1 night in Oct 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only problem was that I did not get 2 queen beds. Had to settle for one king bed.
Stayed 2 nights in Sep 2022

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
There was mud on the lobby floor at the front desk. They were out of most supplies in the little convenient store. My room was out of conditioner. These things could be corrected.
Stayed 1 night in Sep 2022

10/10 Excellent

Marty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Front Desk Team on 6 Aug,2022
Marty - We appreciate you taking the time to leave this review. We hope you will return soon on your next visit to Holiday Inn Express Jourdanton - Pleasanton.

6/10 Okay

Eugene

Disliked: Staff & service, property conditions & facilities, room comfort
Things that should be improved
There was no chair for 2nd guess Refrigerator's way too small
Stayed 3 nights in Jun 2022
Response from Front Desk Team on 17 Jul,2022
Eugene - Thank you for your review. We will pass your thoughts on to the pertinent department manager. We hope you will stay with us again soon at Holiday Inn Express Jourdanton - Pleasanton.

10/10 Excellent

Rudy

Stayed 1 night in Jun 2022
Response from Front Desk Team on 17 Jul,2022
Rudy - Thank you so much for taking the time to leave your excellent review! We hope we see you again soon at Holiday Inn Express Jourdanton - Pleasanton.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Front Desk Team on 17 Jul,2022
Maria - Thank you so much for taking the time to leave your excellent review! We hope we see you again soon at Holiday Inn Express Jourdanton - Pleasanton.

10/10 Excellent

Dyamantina, Pasadena

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love this hotel, clean , breakfast is delicious, and everyone so helpful
Stayed 1 night in May 2022

8/10 Good

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

2/10 Terrible

Maria

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is closed
Showed up to the hotel only to find out it was closed. It appears there is some remodeling going on.
Stayed 1 night in May 2021

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Well no one told me that the place was under renovation the elevators didn't work I am a handicapped person and I had to climb stairs then the first room we were in the TV are half of the plugs didn't work so they moved us to another room the young lady that work the next morning shift was very nice and very polite and said that we should have been offered to go to another one of their motels that they own where they could have accommodated my needs more but I was never offered that in the beginning at all
Stayed 1 night in Jan 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
If I’d known that the hotel was doing renovations I would have never booked. No elevators so had to use stairs, no breakfast, room I booked unavailable, bed hard as a rock, bathtub in poor condition.
Stayed 3 nights in Dec 2020

4/10 Poor

Not Provided

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Under Construction.
The hotel was under construction. The whole 1st floor was covered in tools and dust and paper all over the floor. The front desk was a plastic folding table. Elevators were down due to construction and you could only enter from the front and walk thru all the construction or enter from one side. You couldn’t enter from the other side because it would deactivate your key card. I was not please or happy with this at all.
Stayed 1 night in Oct 2020

4/10 Poor

SavannahV

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The hotel was under construction so the main floor was a mess. The elevators didn’t work and we had to stay on the second floor. Normally it wouldn’t be an issue but we were there for a baseball tournament and had to haul on the equipment upstairs. When we got to the room it looked clean but noticed it was very much neglected. We found trash in the floor and a pair of shoes. It wasn’t thoroughly cleaned.
Stayed 2 nights in Sep 2020

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They were remodeling but it wasn’t a problem. The pool could of been cleaner. The day we left we went for breakfast with family and maids entered our room while we were gone. And we were in the pool on our last day and came back to our room about 5-8 min before our checkout to change quickly and our room key wouldn’t work. I had to find a maid to unlock our room.
Stayed 1 night in Aug 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Liability waiting to happen
This hotel should be closed- it’s so bad right now I’m probably going to call the city hall and tell them to send inspectors out. Besides the pool being covered in nasty slime- the entire place is being renovated and my children and I have to walk through literal piles of Sheetrock dust and tile grout/sand to get anywhere. There’s razor blades and plugged in power tools sitting in the floor in hallways. It looks like workers just left everything as is and don’t clean up at the end of each day. We had to move an ice machine and soda machine to walk down a hallway. It’s 6:00am and I’m almost certain we won’t be able to eat breakfast because there’s no tables in the dining room - it too is a construction zone. Nothing is roped off, no caution tape/ my kids can just walk up and pick up a tool left behind from the construction crew. See photos to see this is not an exaggeration. I want my money back. This is a huge liability, it doesn’t even feel like America when we are here. I feel like I’m in a third world country. I’m going to clean the saw dust and drywall debris off my things now.
Stayed 1 night in Aug 2020

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

4/10 Poor

AmyE, San Antonio TX

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
While the room was very large and clean, and the staff friendly the price was too high for a hotel that was under serious renovation. The entire first floor looks like a bomb has gone off, sheet rock, framing, no flooring. The pool was not useable, and the "free" breakfast was virtually non-existent. The staff was very nice, but honestly this hotel should be closed to guests. In addition, there is a serious problem with the elevator. There is a flooding problem underneath and the elevator is sitting in water. Every time you go to the 2nd floor, you hear the water splashing and pouring out as it rises. When you descend to the first floor, you can hear the elevator hitting the water. Very unsafe!
Stayed 1 night in Jun 2020

2/10 Terrible

Rachel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was horrible
Stayed 1 night in Jun 2020

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2020

8/10 Good

Eugene

Business traveller
Liked: Cleanliness, staff & service, room comfort
All In All a very good stay
The girl that checked us in was very helpful
Stayed 1 night in Dec 2019

4/10 Poor

Patricia

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were really comfortable and hotel was quiet. I had an excellent nights sleep.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place.
Bugs on the floor in first floor room. They happily moved us to a upgraded room on second floor.
Stayed 1 night in Jul 2019

10/10 Excellent

Lizeth, Laredo TX

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Everything was overall good clean and staff friendly!! However that night that we stayed we had a big thunderstorm and it’s rained it rained !!! So unfortunately our room had a leakage through the ceiling the paint and stucco started to fall apart !😢. So I let the front desk know in the morning about it! Hopefully they will fix it soon for other people.
Stayed 1 night in Jun 2019

6/10 Okay

Weldon

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Not happy traveler
Beds are too high for a short person, particularly a handicapped one, to get into easily. The chair was very uncomfortable and evidently the cheapest available. The bathroom was nice, the Kureg coffee maker was a good. The window curtains hang down over the air conditioner leaving a very poor choice, either block the air conditioner or have no privacy with the window uncovered .
Stayed 1 night in Jun 2019

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it!
The stay was amazing. This will be my go to hotel when visiting my son.
Stayed 1 night in Jun 2019