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Reviews of Kalgan River Chalets and Caravan Park

3 out of 5
Kalgan River Chalets and Caravan Park
247 Nanarup Rd, Kalgan, WA

Reviews

8.0

Very good

Rating 10 - Excellent. 3 out of 7 reviews" "
Rating 8 - Good. 2 out of 7 reviews" "
Rating 6 - Okay. 1 out of 7 reviews" "
Rating 4 - Poor. 1 out of 7 reviews" "
Rating 2 - Terrible. 0 out of 7 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Night at Kalgan
Great
Stayed 1 night in Mar 2020
Response from Tracey. Manager. on 27 Mar,2020
Thank you Graeme. We are please you like our chalet and park. We look forward to seeing you again.

4/10 Poor

Verified traveller

Disliked: Staff & service
Stayed 3 nights in Jan 2020
Response from manager on 30 Jan,2020
Thank you Rama for your review. It's a shame you had so much difficulty with the booking channel. We are happy we were able to assist you.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chalets were old but still extremely clean and had everything we needed! The beds were very comfortable staff were extremely accommodating the park it’s self it’s great on the river plenty for us as a family of five to do! Great location easy to get to beaches and Albany we will be back!
Stayed 1 night in Jan 2020
Response from Jeanette on 20 Jan,2020
Hi. Thank you for your kind review. We are pleased you enjoyed your stay. Even though the chalets are old they are in the process of being renovated & hopefully will be finished when you visit us again.

6/10 Okay

Moo, PERTH

Travelled with family and small children
I booked a place for 12 people n I got a place for 8 N the manager gave me $200 discount n I still haven't received it yet
Stayed 3 nights in Jan 2020
Response from Manager on 17 Jan,2020
Thank you for your review. It was explained to you that the booking channel allocated your chalet incorrectly as the 1 you wanted was already booked. The chalet you received was suitable for the amount of people staying in it, other than it had 1 bathroom, not 2. We gave you a considerable discount for the inconvenience of having 1 bathroom. As you booked thru Expedia, I would suggest you contact them in regards to the discount as it was done immediately our end. To see that this never happens again, we contacted Expedia/Wotif and had them change their links which they set up for us, removing the link from the 2 bathroom chalet going to the 1 bathroom chalet when the larger one is booked. They have assured us that the larger one now "stands alone" and has no links to our other chalets. The booking system done the re-allocation because the amount of people staying in the chalet was suitable. It did not take into account the number of bathrooms. We apologised when you checked in and we apologise again now. Please let us know how you go with Expedia.

8/10 Good

Carolyn

Liked: Room comfort
Disliked: Cleanliness
Stayed 7 nights in Jan 2020
Response from Manager on 14 Jan,2020
Thank you Carolyn for your review.

10/10 Excellent

Boram

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Tracey. on 27 Dec,2019
Thank you for your great review. Hope to see you back.

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all ok cost was high but overall not bad would stay there again great location
Stayed 1 night in Aug 2019
Response from Manager on 7 Sept,2019
Thank you for your review.