"Our recent stay at the Rocana Hotel was unfortunately quite disappointing. While some members of staff were fun, friendly, and welcoming, others came across as the complete opposite, which made the overall experience feel inconsistent.
The location itself is good and convenient, however the parking situation was frustrating. Although the hotel advertises parking, spaces are extremely limited and availability is very hit and miss. On more than one occasion, we had to park on the street and get up early in the morning to move the car before parking enforcement hours began, which was far from ideal.
The room itself was a good size, however it felt very tired and in desperate need of remedial work and redecoration. This was also true of many of the common areas beyond the reception area, which appeared worn and poorly maintained.
There were several cleanliness and maintenance issues that should not really be present in a hotel of this standard, including stained bed linen, towels that were supposed to be white but are now shades of grey/cream, cracks in the walls, a rotten bathroom door frame, mould in the bathroom, and an ill-fitting toilet seat.
Overall, the property feels neglected and in need of significant refurbishment and better upkeep. With investment and more consistent customer service, the hotel could have potential, but sadly the current condition did not meet expectations."
"The property is very nice and we enjoyed it. However, the parking situation was not pleasant. We were instructed to use the Touch N Go card. We made a mistake of scanning the card after we exited the parking lot not before we exited the parking lot. We didn't realized we made the error on the day we checked out. The staff told us that there is no way to redeem the error. This is just bad business practice. It is not the extra monies that bothered us. It is the principal. We made a honest mistake. We find it unacceptable that the error was not redeemable at all. Given that the Hyatt brand is a global brand and we've stayed at many Hyatt's, the inflexibility put a sour taste to our trip.
The second experience that we did not like was the payment for the breakfast. We were explained that the breakfast costs more if we were to pay at the restaurant counter as opposed to paying it at the reception area. We were not informed that there is not an option to pay at the reception the next day if we decide to eat at the hotel for breakfast. The only option available was to pay at the hotel restaurant. As a result, we ended up paying an additional $13 ringgit per person. Again, this is not about the additional $13 ringgit since this is not a lot when we convert into our home country currency. It is the lack of information.
During our trip, we've stayed at Le Meridien and Angsana. We didn't have issues with these two hotels. Both are of the same level as the Hyatt. "
"Room is spacious and room service calls were attended promptly. Thank you.
Buffet breakfast is RM35. Salad not fresh.
Nice to have a gym. One machine out of order and dumbbells have missing piece. It was locked even though was operating hours. Had to call personnel to unlock. "
"1. Toilet should have soft closure
2. Guider for birdwatcher and nature walk are good but can do better. For birdwatch, should bring the guest to the kayak area where more exclusive bird hang around and not lobby and dinning. Nature walk is quite nice but need a bit more training. For both, best i suggest give a guideline on topic to show and say. And if possible collect or take picture for animal evidence like bird feathers, otter walk around the estate, snake skin. "
Are there holiday rentals in Kampung Baharu Permatang Lanjut?
Yes, there are holiday rentals close to the most popular sights in Kampung Baharu Permatang Lanjut, or you can select a more secluded option if you're looking for a relaxing stay.
What are some of the best holiday rentals that Kampung Baharu Permatang Lanjut has to offer?
HOMESTAY DAR AL - JUFRY: This holiday home rental outside of Kampung Baharu Permatang Lanjut is located in the suburbs, and has a balcony, a private garden and air conditioning to put you at ease in your new surroundings. Kitchen amenities include a full-sized fridge, a stovetop and a microwave.
What’s there to see and do in Kampung Baharu Permatang Lanjut?
While you're exploring the area, Paya Rumania and Sepat Beach are a couple of picturesque spots to get outside and enjoy nature. In the wider area, you’ll find Istana Permai and Pekan Lama.
What’s a holiday rental in Kampung Baharu Permatang Lanjut like?
Holiday rentals are private properties where you can stay for a few weeks, or just a few days, in Kampung Baharu Permatang Lanjut. Holiday rentals feature amenities such as hot tubs, fire pits and patios so you'll feel right at home. If you're concerned about a sanitised environment, holiday rentals can offer a sense of seclusion away from public hotel lifts and lobbies bustling with people while still allowing you a great travel experience. You'll also have more space in a holiday rental than in a hotel, which is another reason why a holiday rental is an attractive option for a small group gathering.
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