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"Clean but in need of updates/repairs"

"The bed was totally wore out and broke down. Everything else was ok just another hotel. "

"We really enjoyed staying at this hotel. I especially found the breakfast to be fantastic with high quality food and lots of options. We are planning to stay there in the future when traveling. "

"This is always our go to place when we have an early flight out of Kansas City. The staff is always friendly. The rooms are clean and the price is great. Love the restaurant/bar too."

"The staff were great and courteous. The property was really nice, I especially loved the robes in the room and the gym was amazing. I wish I had more time to enjoy the different areas. I only ate from the hotel restaurant once for lunch -salmon but it was really good though of course felt a little overpriced for the portion size. It was still filling though. "

"1) The day we arrived the toiled in the room was sprayed with fecal matter. Not sure how housekeeping missed that. I have a photo of this. 2) The room is moldy. The smell of mold was intense. This is the second time I stay at this hotel and the smell was present in both rooms. 3) The shower was clogged the first day. We had maintainance come in and handle it. 2 days later the shower was clogged again. It took 2 days to get maintainance back. The day before our checkout we wake up and the shower is filled with white/yellow water. Front desk provided us with an adjacent room to shower in. 4) At check in, when we got into the room, we noticed the fire detector was covered with a bag. We let it be and didn’t think much of it. After checking out, the hotel charged us a $250 smoking fee when we never smoked in the room. They said that they have a photo of the plastic bag around the smoke detector and that’s enough evidence. The front desk person called me a liar when I instisted that the bag was there when we checked in and we didn’t smoke in the room. I have stayed at several Sonesta’s before. This one ruins my opinion of this brand, although I had never had issues at other properties owned by Sonesta before. Overall, terrible experience. "

"Great staff and lovely room on high floor. "

"It was amazing all around, I will come back!"

"I need to report a scam going on which occurred just after I made my reservations through hotel.com app. I got this and similar e mail messages and several phone calls about my reservation from this e-mail They had my email , phone number and my itinerary number… 73415402322263. Here is one of the e mails from the sender…. reservations_v2_ezlmssi6@chat.hotels.com. (I never responded to their number(s) Daniel 1 (531) 205-6120, Valerie 800) 397-3342 and (800) 246-8357 or email and contacted your company directly. Dear Patricia Comer, We wanted to let you know that, unfortunately, Wyndham Garden Kansas City Airport on 11 Apr 2026. Occasionally, properties have to change or modify bookings unexpectedly. We know that this is disappointing and will work to secure a new booking for you at no extra cost. Please call us at 844-814-6703, as soon as possible, with your confirmation number (73415402322263) ready, so we can review nearby options. You can also reach us at our international number, +1 417 521 1076 (call charges may apply). We're sorry for this unexpected change – please accept our apologies on behalf of Wyndham Garden Kansas City Airport. We're here for you and want to ensure you have a good travel experience. Regards, Ramiro R Hotels.com Travel Team Please note that we may utilize machine translation for email correspondence. If you believe there has been any misunderstanding, please inform us. "