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Reviews of Hampton Inn & Suites Kansas City Downtown Crossroads

2.5 out of 5
Hampton Inn & Suites Kansas City Downtown Crossroads
1571 Main Street, Kansas City, MO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 592 out of 899 reviews" "
Rating 8 - Good. 189 out of 899 reviews" "
Rating 6 - Okay. 52 out of 899 reviews" "
Rating 4 - Poor. 33 out of 899 reviews" "
Rating 2 - Terrible. 33 out of 899 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms.
Stayed 1 night in May 2024
Response from Brandon Cassidy - Assistant General Manager on 15 May,2024
We are so glad you enjoyed your stay with us! Thank you for your review! We hope to welcome you back soon!

8/10 Good

Danielle

Travelled with family
Liked: Staff & service, property conditions & facilities
Location was spot on. With the light rail at the front door, getting around was great. Staff was helpful. Breakfast was good, however, they were out of milk, cups, and food was a little on the burnt side from sitting so long in their warmers. Over all, we would stay again.
Stayed 1 night in May 2024
Response from Brandon Cassidy - Assistant General Manager on 12 May,2024
Thank you for the feedback! We truly appreciate it! We have shared your feedback with our team to ensure we can do better in the future. Have a great day!

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay, and they had one of the nicer breakfasts that we’ve experienced in terms of options.
Stayed 1 night in May 2024
Response from Brandon Cassidy - Assistant General Manager on 11 May,2024
We are so glad you enjoyed your stay with us! I will pass your comments to our entire team. Have a great day and thank you!

10/10 Excellent

Gerald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will stay here again.
Stayed 1 night in May 2024
Response from Brandon Cassidy - Assistant General Manager on 7 May,2024
Thank you for your review! We are so glad you enjoyed your stay with us and that you will be back! Have a great day!

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Melissa on 5 May,2024
Thank you for the feedback! We are glad you had a nice stay, Donald! We hope to see you again!

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, good price, City car runs in front of hotel
Stayed 2 nights in Apr 2024
Response from Brandon Cassidy - Assistant General Manager on 30 Apr,2024
We are so glad you stayed with us and enjoyed your stay! Thank you for choosing to stay with us and we hope to welcome you back soon!

10/10 Excellent

Renate

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the time of check-in everything was just perfect. The staff is very friendly and professional. Location is very convenient , walking distance to all kinds of Restaurants and Coffee shops. Streetcar stopping right in front of the hotel is a bonus. All in all it was a wonderful experience.
Stayed 3 nights in Apr 2024
Response from Melissa on 28 Apr,2024
Hi Renate! Thank you for the positive feedback! We are so happy you had a wonderful experience and good interactions with our staff! We hope to see you again sometime! Thank you for being our guest!

10/10 Excellent

Vicki

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast!
Stayed 3 nights in Apr 2024
Response from Brandon Cassidy - Assistant General Manager on 25 Apr,2024
Thank you so much for your review!We are so happy that you enjoyed your stay with us! We hope to welcome you back in the near future!

10/10 Excellent

Haley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Apr 2024
Response from Melissa on 21 Apr,2024
Hi Haley! Thank you for the feedback! I am so glad you had an awesome experience! We hope to see you again sometime! Thank you for being our guest!

10/10 Excellent

Dave

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brandon Cassidy - Assistant General Manager on 16 Apr,2024
Thank you so much for your review! We are so happy that you enjoyed your stay with us! We hope to see you again soon!

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly the only thing I didn't like was the parking. However, the place was perfect for us to walk to the T Mobile center.
Stayed 2 nights in Mar 2024
Response from Brandon Cassidy - Assistant General Manager on 1 May,2024
Thank you for the review! We strive to provide a great stay and we are so glad we were able to! Have a great day and we hope to welcome you back soon!

10/10 Excellent

juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Melissa-Front Desk Supervisor on 14 Apr,2024
Thank you for the feedback! We are so happy you had a nice stay! We hope to see you again sometime!

8/10 Good

Robert

Stayed 3 nights in Apr 2024
Response from Melissa on 28 Apr,2024
Thank you for the feedback, Robert! We are happy you had a nice stay! Come back and see us sometime!

6/10 Okay

Joshua

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Once arrived hotel stated that the room that I rented was booked an moved me to another room. Staff were kind enough to help with parking fee due to changes. The initial room had crusted food on the ground and smelled slightly of sewage. Room was replaced for better conditions. Not sure if every room was like this but balcony door does not have a proper seal when closed so you could hear the noises such as crime deterrent sirens and trolly bells from outside very clearly.
Stayed 2 nights in Mar 2024
Response from Brandon Cassidy - Assistant General Manager on 28 Mar,2024
Hello! Thank you so much for letting us know how your stay was! I do apologize that it wasn't a perfect stay like we strive for every guest. I will be passing this information along to our engineering and housekeeping departments to ensure this does not happen in the future. Have a great day and thanks again!

10/10 Excellent

Katherine

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Brandon Cassidy - Assistant General Manager on 28 Mar,2024
We are so happy you enjoyed your stay with us! Thank you for letting us know and for choosing us! We hope to welcome you back in the near future!

10/10 Excellent

Kurt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Knowledgeable , helpful, and friendly service!!!!
Stayed 2 nights in Mar 2024
Response from Brandon Cassidy - Assistant General Manager on 22 Mar,2024
Thank you so much for your kind words! We are so happy you enjoyed your stay with us!

10/10 Excellent

Jamie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property enjoyed my stay!
Stayed 2 nights in Mar 2024
Response from Brandon Cassidy - Assistant General Manager on 18 Mar,2024
Thank you so much for staying with us! We are so happy to hear you enjoyed your stay! We hope to welcome you back in the near future!

10/10 Excellent

AMBER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet.
Stayed 1 night in Mar 2024
Response from Melissa on 5 Mar,2024
Thank you for taking the time to leave us a review! We are so happy you enjoyed your stay and found our location to be very clean and quiet! Thank you for being our guest! We hope to see you again sometime!

10/10 Excellent

Marquita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Brandon Cassidy - Assistant General Manager on 6 Mar,2024
Thank you for your review! We are so happy you stayed with us and had a great time! We would love to see you again in the near future!

10/10 Excellent

Eugenio

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We where here for a concert and we walked of close it was! The staff was super friendly! I hate hotel beds but I was so comfortable with this one! The breakfast was amazing, even my kids loved it and they are picky eaters! We could hear the train very often but it was ok we could sleep through it. Really clean and nice hotel!
Stayed 1 night in Feb 2024
Response from Brandon Cassidy - Assistant General Manager on 23 Feb,2024
Hello! Thank you so much for your review! We are so happy you enjoyed your stay with us! We will definitely share your kind words with our breakfast and housekeeping team! We hope to welcome you back in the near future!

8/10 Good

John

Travelled with family
Everything worked out well for us for location to the Convention Center where our Granddaughter had her volleyball tournament but definitely was a sticker shock for us with the cost of rooms in the downtown area. The staff were very accommodating to help us out due to my wife having a terrible sinus infection after the long flight from Oregon.
Stayed 1 night in Feb 2024
Response from Brandon Cassidy - Assistant General Manager on 23 Feb,2024
We are so glad you and your family had a great stay with us here in Kansas City! We hope your wife is feeling better and that if your travels bring you back to KC, we would love to welcome you back!

2/10 Terrible

Jeanne

Business traveller
We booked our residency and had thought it was for an additional day. There was no communication to us on what was supposed to be our final day. No checkout email, no final statement to alert us that our checkout day was a day prior to what we thought we booked. We were at a conference and left at 8:30. As usual unless you say good morning to the front desk, there is never any eye contact or greetings as we passed through every morning. When we arrived back to our room at 3:00, EVERYTHING in our room, including the food and drinks in the fridge were thrown into plastic bags. Shoes thrown in on top of clothes that had been on a hanger were now all together with food, books, clothes and a nice hat that was crushed in the bags. We asked if there was another room, they said no. While we were standing there, we heard conversation that there was a cancellation they received. No mention to us. The desk staff had nothing to say. They gave the man waiting a discount. I have never been humiliated and treated like we were. One of the waitstaff, her name started with F, while we were in the room trying to get things out, she apologized for how the hotel treated our belongings, she was very kind, even though she was the most affected employee. She was delayed in her days work waiting for us to vacate our room. She had more hospitality than the rest of the staff put together.
Stayed 4 nights in Feb 2024
Response from Brandon Cassidy - Assistant General Manager on 23 Feb,2024
Hello!Thank you for your review and for letting us know how your stay was with us. We are so sorry all this happened. It is not how we normally operate, and your comments have been passed on to the entire team so we all can learn and do better in the future. Thank you again for letting us know!

6/10 Okay

Ricky

Stayed 1 night in Feb 2024
Response from Brandon Cassidy - Assistant General Manager on 23 Feb,2024
Thank you for taking the time to leave us this review! We truly appreciate it! It seems that we could have done better and if there is any additional feedback you have, we would love to hear it. Have a great day!

10/10 Excellent

Ciara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! Reserved a corner balcony room and it did not disappoint. We were there for Super Bowl and KC won and the entertainment did not disappoint. One recommendations is the room could use more trash cans due to being so large. Only 1 small trashcan was in restroom
Stayed 1 night in Feb 2024
Response from Brandon Cassidy - Assistant General Manager on 23 Feb,2024
Hello!We are so glad your enjoyed your stay and the Superbowl with us! It was quite the weekend! We have shared your comments with our team and we truly appreciate the feedback. We hope to welcome you back in the near future!

8/10 Good

Chanel

Stayed 1 night in Feb 2024
Response from Brandon Cassidy - Assistant General Manager on 20 Mar,2024
Thank you so much for your review! We truly appreciate it and are so glad you enjoyed your stay! We hope to welcome you back soon!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Very accessible
Stayed 1 night in Feb 2024
Response from Brandon Cassidy - Assistant General Manager on 23 Feb,2024
Thank you so much for your comments! We are so glad our facility met your needs. If your travels bring you back to the Kansas City area, we would love for you to be our guest again!

10/10 Excellent

KaLisa

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Will book there again!
Stayed 1 night in Feb 2024
Response from Brandon Cassidy - Assistant General Manager on 23 Feb,2024
Thank you! We truly appreciate your feedback and are so glad you had a wonderful stay! We are looking forward to seeing you again!

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brandon Cassidy - Assistant General Manager on 23 Feb,2024
It looks like you enjoyed your stay with us and we are so happy to see that! If there was anything we could have done better, we would love to know! Have a great day!

8/10 Good

Deborah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i enjoyed my stay . the parking was a little weird as there is no signage on lot to park in ..
Stayed 1 night in Feb 2024
Response from Brandon Cassidy - Assistant General Manager on 23 Feb,2024
Thank you for this feedback! We really do appreciate it! We do apologize for the confusion on were to park. We will make sure our team gives out better parking information at check in to help. Thank you again and we hope to see you again in the future!

10/10 Excellent

Kasandra

Stayed 1 night in Feb 2024
Response from Brandon Cassidy - Assistant General Manager on 23 Feb,2024
We are so happy you had a great stay with us! We strive to make every guest experience a great one and we are glad we were able to for you! We hope to see you again soon!

10/10 Excellent

Jasmin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Brandon Cassidy - Assistant General Manager on 6 Mar,2024
Thank you so much for the review! We truly appreciate it and we hope to see you again soon!

10/10 Excellent

Stacie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thought this was a great location for our 3-day weekend event at the Kansas City Convention Center. We were able to stay parked in the lot, and walk to the facility without paying for extra parking over there. Our room was very spacious and the breakfast was perfect.
Stayed 2 nights in Jan 2024
Response from Brandon Cassidy - Assistant General Manager on 6 Mar,2024
Thank you for letting us know how your stay was! We are so glad to see that you had a great time in Kansas City. Have a great day!

8/10 Good

heather

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
We were in room 405 January 5-7. The water faucet in the tub could be pulled away from the wall. The post-covid policy to charge rate equal to or higher than pre-covid, but provide fewer services is very disappointing. Example, we did not have house keeping services on the only day we could have, which was January 6. Breakfast list indicated oatmeal would be provided, but it was not though the container and condiments for that were on the counter.
Stayed 2 nights in Jan 2024
Response from Brandon Cassidy - Assistant General Manager on 6 Mar,2024
Thank you for the review! We truly appreciate it! We have shared your feedback with our team. Have a great day!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Brandon Cassidy - Assistant General Manager on 6 Mar,2024
We are so happy you had a great stay with us! Thank you for letting us know! We hope to welcome you back in the near future!

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean large room. Reasonable parking. Great location! Free bottled water!
Stayed 2 nights in Dec 2023

8/10 Good

Keith

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property overall! Just be mindful you are downtown in a metro area. But also, that means amazing food.
Stayed 1 night in Dec 2023
Response from Melissa-Front Desk Supervisor on 5 Jan,2024
I want to thank you for taking the time to give us some feedback. We are so happy to hear you had nice stay! Thank you so much for being our guest and have a great week!

6/10 Okay

Ann, Indianapolis

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The parking was expensive, but a well lit open lot. The staff were all friendly and competent. The main areas and halls and room all were clean and mostly fresh smelling (some cigarette smoke on the main floor, possible blown in from outside). We walked across the street to a great sports bar, and though it was late and dark, it felt safe. The breakfast in the morning had adequate options, but the eggs and potatoes were both pretty bad, and I’m not picky. The attendant was working hard to keep everything clean and was friendly. Breakfast by far was the least good part of the hotel.
Stayed 1 night in Jan 2024

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Teiah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and facilities
Stayed 1 night in Dec 2023

8/10 Good

Raquel

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location and super friendly staff. Our sink was clogged up and water pressure in the shower could’ve been a little better. Water didn’t get as hot as I’d like. But overall a great stay
Stayed 2 nights in Dec 2023

8/10 Good

Marjorie, Menominee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Dan

Liked: Amenities, property conditions & facilities
Staff was great.
Stayed 2 nights in Dec 2023

8/10 Good

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Fine but no hot water
It was fine except there’s was no hot water out whole stay. People were nice though.
Stayed 2 nights in Dec 2023

8/10 Good

Tim, Lansing

Stayed 1 night in Dec 2023

10/10 Excellent

Matthew

Stayed 2 nights in Dec 2023
Response from Brandon Cassidy - Assistant General Manager on 6 Mar,2024
Thank you for the feedback! We are so glad you enjoyed your time with us. Have a great day!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Event stay.
Comfortable stay. Staff was polite and friendly. Room was clean besides the bathroom door frame had rust bleeding through the paint.
Stayed 1 night in Dec 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay with great location. Parking close by.
Stayed 2 nights in Dec 2023

8/10 Good

Travis, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 4 nights in Dec 2023

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023