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"Location is good. Staff is very friendly and helpful. Room smelled like if this was a smoking room when all rooms are supposed to be smoke free. Would not stay there again due to the horrible smoke smell "

"The location for Hotel Gracery was very convenient. You are walking distance to the subway and to places of interest. The comfort double room is small so I would definitely get at comfort twin room for more room. I would definitely request more pillows and blanket."

"Beautiful hotel, very comfortable room and quiet neighborhood which I loved. Excellent location, the train station is only a 5 minute walk away, the hotel provides toiletries and tea and coffee. were amazing and the staff superb. Will definitely stay here again for sure whenever I visit Tokyo. Definitely a 5 + star hotel "

"Clean room, spacious for Japanese standards. Closest Shinagawa train station, which is very accessible for tourist, especially if you have large luggages. They also have Yamato on the second floor if you want to transfer your luggage from one prefecture to another."

"Everything was excellent, they also help me very well on my forgotten items."

"We only stayed 1 night and did not use the airport breakfast facilities as we had an early flight, but would thoroughly recommend staying here the night before your flight. It was clean and comfortable and so relaxing knowing you just pop downstairs and book in for your flight. The airport amenities are the best we have seen."

"Room was clean but a little dated. Soundproofing excellent. With the hotel eating & drinking options are minimal for the size so have to go to the Shopping mall which is not huge but is being renovated. Everything opens late except for a few shops which can be frustrating. Laundry only accepted certain cards not bank debit or credit cards so had to get cash which wasn’t expected. Monorail & train service close & easy to navigate. "

"TV was too small like a desktop computer in my room. Water temp control was not working properly with the toilet basin. "

"Z"