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Reviews of Chobe Marina Lodge

4 out of 5
Chobe Marina Lodge
Lot 21306 , President Road, Private Bag K83, Kasane

Reviews

8.4

Very good

Rating 10 - Excellent. 23 out of 44 reviews" "
Rating 8 - Good. 10 out of 44 reviews" "
Rating 6 - Okay. 7 out of 44 reviews" "
Rating 4 - Poor. 2 out of 44 reviews" "
Rating 2 - Terrible. 2 out of 44 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The waterfront views was great and made it feel like a 4 star hotel.
Stayed 1 night in Nov 2023

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2023

10/10 Excellent

Roman, Colonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Bernard Magano on 10 Aug,2023
Thank you for you valued feedback. We appreciate you comments and we look forward to hosting you again in the near future.Thank you for your feedback.RegardsBernard Magano

10/10 Excellent

KAZUHIKO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable!
The staff is friendly, courteous and very comfortable. The villa type accommodations are also clean and cozy. I would definitely use this hotel again.
Stayed 3 nights in Apr 2023

8/10 Good

Goemeone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

allison

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the pool, the view, the location, the design the staff. The shop was reasonable for prices surprisingly. Food was also good . I enjoyed the buffet for dinner and breakfast - lots of choices. Also loved the poolside menu and cocktails Room service was available - did not try. Upstairs commissioners restaurant was closed as hotel not full.The room was luxurious.only negative :Private boat company in nextdoor plot played loud music one night after it docked as music blared while staff took ages to clean it . This is not the fault of the hotel as sent someone to tell them. Will be back
Stayed 2 nights in Mar 2023
Response from Bernard Magano on 22 Mar,2023
Dear AllisonThank you very much for your positive feedback. We really appreciate such feedback for continuous exceeding customer expectation.We look forward to welcoming back again in the near future.

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2022

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely Peaceful
Stayed 4 nights in May 2021

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful family weekend in Kasane.
Really pleased with the refurbishment and the hotel is in great condition now. Rooms were excellent for families with a sofa bed in the living room then main bedroom.Staff were really friendly throughout and game drives/river cruises great value and professionally ran.
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great sunsets and service.
Stayed 5 nights in Nov 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Proximity to river and park entrance were definitely a plus. The town of Kasane doesn’t have much to offer outside of these two options
Stayed 6 nights in Nov 2019

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2019

2/10 Terrible

Christine

Disliked: Staff & service, property conditions & facilities
Shocking!!!
Shocking! Checked out after one night. Service was disgusting. Staff were rude and as for the food - cannot believe you pay to eat that! Will not recommend this hotel to anyone. It is absolutely shocking! Very very disappointed.
Stayed 2 nights in Oct 2019

8/10 Good

Philippe, Bellaire

Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The game drives were amazing and the food pretty good. The location amazing too!
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019

10/10 Excellent

Lourensia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In Love
I had the best time ever. The staff are super friendly and helpful. The food just keeps on coming and the activities were a once in a lifetime experience.
Stayed 4 nights in Mar 2019

10/10 Excellent

Mosimanegape

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place, with exceptional service.
Stayed 2 nights in Feb 2019

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Good, but
the location and and staff service was great, but wifi was sporadic and was cut off many times. mosquito net has a few big holes, and AC was not working properly in living room.( the room was suite.) They need to keep up with the maintenance. Other that, the activity guides were great, and the hotel ambiance is like a jungle with full of nature.
Stayed 2 nights in Nov 2018

4/10 Poor

Melanie, Free State, South Africa

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Chobe Marina Lodge Kasane Botswana
Firstly, we had to wait for the shuttle service after requesting transport to the hotel, then the available shuttle at the airport was booked for someone else and a game viewer were sent to transport our group. it was terrible, we we bundled into vehicle with luggage on some seats. despite booking online a week prior, our reservation was not ready , etc. most of the restaurant staff couldn't understand basic English and we had to wait extra long for almost everything. Also, we asked for double or queen bed, got the opposite, 2 single beds in our room. the game drives weren't organised & it was a little frustrating at times. It is definately not my favourite lodge in Kasane!

10/10 Excellent

Torkjel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an amazing room located close to the river (room 3) The hotel really gave us the relaxing feeling we were looking for. If they could improve one thing, I would suggest to use more dimmed lights.
Stayed 2 nights in Aug 2023

10/10 Excellent

Siegfried

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel located at the banks of chobe river. Nice and friendly staff.
Stayed 3 nights in Jul 2023
Response from Bernard Magano on 10 Aug,2023
Dear SiegriedThank you for your feedback. We appreciate that our staff made your stay comfortable and memorable. Thank you and we look forward to hosting you again in the near future.

10/10 Excellent

José Raúl

Stayed 8 nights in Apr 2023

8/10 Good

Arnold Josef

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Das Personal war höflich aber nicht gerade freundlich und hilfsbereit. WIFI das ist horror, einfach nur schrecklich. In jeder günstigen Unterkunft war es massiv besser. Ich musste mehrmals in den Biergarten damit ich Mails schreiben konnte. Unwürdig für eine solch teure Lodge.
Stayed 2 nights in Jul 2022
Response from Julia on 18 Jul,2022
Hello Mr Arnold Josef ,thank you for the feedback which helps us improve our service and our facility,we sincerely apologise for any inconvenience incurred and we assure that we will improve where we fall short.

2/10 Terrible

Jesús Amable

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy descuidado
Falta mantenimiento. La tv no funcionaba, la bañera, la ducha tenía moho, los cristales sucios y de las almohadas ni hablamos. Personal antipático y sin ganas de ayudar. Necesita mantenimiento y una reforma urgente. Hay opciones mucho mejores.
Stayed 1 night in Aug 2021

8/10 Good

OSAMU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

6/10 Okay

OSAMU

Liked: Cleanliness, property conditions & facilities, room comfort
施設は素晴らしい
ランドリーを使いましたが、ホテルのミスで下着とTシャツの色落ちがありました。従業員が誤りにきて、料金はいらないとのこと。 仕方ないと思って、了承しました。ところが他のTシャツも色落ちがある。リビングストンへのトランスファーを併設のツアー会社に依頼。55USドルとのことで頼んだが、請求はナミビアドルでしかも100USドルに近い金額。サファリは良かっただけに非常に残念
Stayed 1 night in Feb 2020

8/10 Good

OSAMU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
快適な滞在
部屋には蚊帳があり、夕方には蚊帳を張って貰えます。ただ虫や蚊はほぼいないので、快適に過ごせます。併設のサファリではドライバーはフレンドリーで、多くの動物を見せようと頑張ってくれます。オススメです
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

10/10 Excellent

130, 横浜　JAPAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
良かったです。オススメします。
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Älskade Chobe Marina Lodge
Väldigt fint läge vid floden, fint rum med utsikt mot floden, god mat, bra safaris med kunniga guider. Rekommenderar mycket.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
BOn emplacement Bonne organisation pour les safaris Personnel trop sympa Nourriture beaucoup de choix très bon
Stayed 3 nights in Sep 2019

10/10 Excellent

EVANTHIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent hotel
The hotel was excellent, the staff polite, helpful and smiling all the time. The did their best to help and make everyone fell at home. The chef did his best and the food was very tasty and plentiful with a great variety for our six day of stay. Every day the menu was different and relly good. We diid two game drives every day (which was included in the price). Our driver Mr. Stanley was the best. He was experienced and tried his best to find lions and leopards (which we saw more than twice, sth that was rare). He is one of the best safari drivers that I have meet in the twelve years that i do game drives (not only in Botswana but in Africa in general). The hotel was very clean (the room was cleaned and taken care of twice daily, something that you don;t find even in 5 stars hotels). The breakfast very good and plentiful.The wifi was good. It is my second stay in this hotel and I hope to be able to stay again this year.
Stayed 5 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019

10/10 Excellent

GERHARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Immer wieder gerne!
Stayed 4 nights in May 2019

4/10 Poor

Jocelyne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bel établissement mais nous n'y retournerons pas
C'est un bel établissement avec du personnel accueillant et sympathique. Vu splendide sur la rivière Chobe qui permet de profiter d'un magnifique coucher de soleil. Toutefois, nous avons été très déçus. Un groupe d'une trentaine de personnes se comportait mal au restaurant et étaient ivres. Ils ont fait beaucoup de bruit et nous ont incommodés. Ils manquaient de respect au personnel de l'hôtel. Nous avons demandé à parler au manager qui est venu, mais qui nous a fait comprendre que c'était bien aussi pour l'établissement si les clients consommaient. Il n'a donc pas fait cesser le vacarme. Il a souhaité nous offrir une bouteille de vin en dédommagement, ce que nous avons refusé.Nous souhaitions juste profiter de ce lieu au calme.
Stayed 1 night in Apr 2019

8/10 Good

SATORU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

SATORU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

kako, japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
便利で過ごしやすいホテル
宿泊したコテージは快適で、清潔に保たれていました。 スタッフも親切で、私の要望を叶えてくれました。 お薦めのロッジです。
Stayed 2 nights in Jul 2017
Response from Irene on 29 Jul,2017
Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agradável
Hotel agradável,precisa melhorar a qualidades das refeições servidas!!

6/10 Okay

おこたん, アジア

Disliked: Property conditions & facilities
がっかりなこと
宿泊料金をカードで先にエクスペディアに支払っていたのにもかかわらず、ホテル側は予約のみで宿泊料は未納といわれ、またカードに支払うことになりました。結局エクスペディアにホテルに支払った領収書を送付すれば、ダブルチャージにならないとききましたが、我々は海外に在住しているので日本に領収書を送付したり、と面倒な手続きをしなくてはならず、不快です。 またホテルには2回ゲームサファリが含まれていましたが、国立公園の入場料はまた別途に支払わなくてはならず、面倒でした。 3食込みでしたが、アルコールのみならず、水やソフトドリンクも有料なのががっかりでした。しかも高い。 宿泊料も決して安価とはいえないのに、さらにいちいち支払う場面が多いのが、残念でした。

8/10 Good

Pierre, ヨハネスブルグ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
家族連れにはおススメ
家族連れにはChaletがお勧めです。ホテル内で手配出来るActivityも充実しており、ヴィクトリア滝へのtransferもその場で手配出来るので便利。 ホテルでなくチョベ市内の問題ですが、停電しているとクレジットカードがホテルで使えないという難点があるので、現金は多めに持参することをお勧めします。

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort