Kawara Holidays

This hotel is very conveniently located next to the OCAT and the Station. Everything is automated from the check in at a Kiosk, forwarding your luggage, and even storing your luggage is all done through your phone or a kiosk. If you make it error, it is time consuming bc you are not dealing with help from customer service. You have to figure it out yourself. I loved that the 7-11 was inside the hotel. The rooms were very clean. It's a big hotel so a lot of people go through the system so I get why its automated. I would book this hotel again although on the pricy side for it convenience to transportation.

It’s a fantastic and convenient place for family stay. It’s clean and classy hotel near the Tenjin station.

Needed to pay 3000 yen per person to go to the pool that was listed as a property amenity. Only those who are on a higher floor have access included with their room. Since we weren't on a top floor room - just the 23rd floor, we were told we would need to pay extra to access it. Really, the pool should not be listed as a property amenity if it's not available for guests unless we pay extra. View was really nice. Staff were really nice. We specifically chose to make a reservation at this hotel because it had a pool.

Excellent customer service