Hotels near Kayman’s Gate Bell Tower

"I was disappointed with the poor service at the buffet. It’s not about the food. The service staff were not welcoming at all. I paid for half board. The first night of the buffet, we had two cokes besides our normal food. While we were about to leave, the head waiter very loudly that all can hear, called us and said we need to pay for the cokes we consumed. I try to apologize to him. But, he turned away from us. That is vey insulting. For 1200/- you would embarrass us like that in front of all of the guest and staff. From that time forward we did not go to the already buffet at all. I had very high hopes for this hotel, since this is one of the oldest and renowned hotel in Colombo. But, the service staff need more coaching in customer engagement and it needs to start from top down. You lost two customers."

"It was great"

"Very well appointed hotel, comfortable rooms, good health facilities and spa, really nice breakfast, but the nicest thing was the staff... friendly, helpful, polite and engaging "

"Good"

"The staff at this hotel are exceptional; I've never encountered such helpful service during my travels through over 30 countries. They go above and beyond to assist. When I booked a car and the driver was delayed, the staff quickly ordered another one through their phone and guided the driver exactly where to go. Despite being a little late for our intercity train, their support was outstanding—they even texted me to confirm I boarded the train. I didn’t miss it. That’s how caring they are. They are truly some of the best staff in the world.😍😍"

"Love the old charm and the new Amenities"

"Outstanding "

"Hotel lobby is beautiful. Attached to a coffee shop and right next to a couple restaurants. Staff are friendly and helpful. Room was lovely"

"The hotel is nice but for a hilton could be better. We stayed here at the start and end of our holiday . It was a nice place to start but on our return we had a very smelly room which stank of stale smoke even though it was a non smoking room. We asked it to be fixed which it was not. The reception stuff were not as friendly compared to staff at other hotels in sri lanka and generally sri lankan people."