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Reviews of The Peacock Hotel

3 out of 5
The Peacock Hotel
149 Warwick Road, Kenilworth, England

Reviews

7.8

Good

Rating 10 - Excellent. 96 out of 293 reviews" "
Rating 8 - Good. 111 out of 293 reviews" "
Rating 6 - Okay. 48 out of 293 reviews" "
Rating 4 - Poor. 29 out of 293 reviews" "
Rating 2 - Terrible. 9 out of 293 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Stephen

Stayed 1 night in Apr 2024

2/10 Terrible

Ian

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Did not have room we booked available, the room door handle was broken and kept falling off, the toilet was stained and the seat did not fit, mouldy shower cubicle, carpets were filthy, heard every voice and the floorboards were severely noisy, the bedding was very thin including the pillows, and the toilet roll holder was nearly falling off. But on the bright side the hair dryer worked. Checked out a day early.
Stayed 2 nights in Apr 2024

10/10 Excellent

Chris

Fantastic place and amazing food. Highly recommend this place for the Malaysian menu. Cooked to perfection.
Stayed 1 night in Mar 2024

8/10 Good

Christine

Breakfast choice limited and food was tired, cold hard croissants and danish pastries, honey that had crystallised and Luke warm coffee
Stayed 1 night in Feb 2024

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, amenities
Good location and resturant on site
Stayed 1 night in Feb 2024

4/10 Poor

john

Business traveller
Liked: Cleanliness
Disappointing
• Room was largely as expected for the price, albeit small. • Had to bang the door lock to make the key card work most times • The hair dryer sparked inside when I used it • Was charged a different amount for continental breakfast than what the menu said • Actually quite difficult to find out about breakfast, nothing on website, no menus posted up, etc, had to ask for one • Food in the restaurant was excellent, had dinner there. However it was a shame that the dining room is so clinical (too bright and cold-feeling – not so much the temperature as the décor); there was linen on the tables in the adjacent room, but no one seemed to be allowed to eat in there even though it looked nicer. • 2 restaurants were mentioned on the website, but there was no evidence of this in the hotel and if you click on the Townhouse bar & grill menu, you get the same one as for Raffles • Staff seemed nice, even if overall the stay was a little disappointing I did email them with the issues before I left this review but they did not reply
Stayed 1 night in Feb 2024

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024

10/10 Excellent

Kathleen

Stayed 1 night in Feb 2024

8/10 Good

Martin

Stayed 1 night in Feb 2024
Response from Reception Team on 16 Feb,2024
Thank you for your fantastic feedback.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two day stay
The facilities are all very clean and the staff are friendly and obliging. Coming down to breakfast early, because I confused the days, I was served directly by a very helpful man before the chef was available, and it ensured that I was in good time for appointments. The layout of the rooms within the hotel is convoluted, but I was readily provided with help in bringing equipment downstairs, and my case was safely stored on the day of my departure until I could collect it. The hotel restaurant is worth checking for its lovely cuisine. The room was comfortable and had everything provided as mentioned in the details.
Stayed 2 nights in Feb 2024
Response from Reception Team on 16 Feb,2024
Thank you for your fantastic feedback.

4/10 Poor

Tony

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Poor show
Were told breakfast was at 7am went down then told 7.30 am then told he was ringing the chef to see where she was couldn’t wait only got 50 per cent refund.Asked for extra duvet told none available.Waited nearly half an hour to be served at the bar with only one person in front of me.Drop the name peacock should be Faulty towers won’t be staying there again.
Stayed 1 night in Feb 2024

10/10 Excellent

Jacqui

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel as a base to visit Stratford
Stayed 2 nights in Feb 2024

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Reception Manager on 26 Jan,2024
Thank you for your feedback we are looking forward to seeing you at our hotel in near future.

8/10 Good

Karen

Stayed 1 night in Jan 2024

10/10 Excellent

Daniel

Stayed 1 night in Jan 2024
Response from Reception Manager on 26 Jan,2024
Thank you for your feedback we are looking forward to seeing you at our hotel in near future.

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great midweek stay
Great stay mid week for work. The hotel has a good location on the edge of town with parking at the rear for the hotel. Rooms are comfortable with strong free WiFi connection. Will be staying again
Stayed 2 nights in Dec 2023
Response from Reception Team on 16 Feb,2024
Thank you for your fantastic feedback.

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable bed, albeit the room was a little on the small size. Bathroom very clean, although the shower was a little temperamental. Very courteous and obliging staff. Extremely reasonable price for a Christmas stay. Thank you, everyone!
Stayed 1 night in Dec 2023
Response from Peri on 7 Jan,2024
Thank you for your fantastic feedback and we are looking forward to welcoming you again in near future.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
They did not give us a queen bed did not accept American Express the room was outside with noises from the room next door. In general I will not use this hotel ever
Stayed 1 night in Dec 2023
Response from Charlie on 11 Dec,2023
Apologies for not accepting the American Express due to the internal changeover we have escalated this to the American Express team and will sort it over within a day or two. We will investigate the other issues.

10/10 Excellent

Ross

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Liked cleanliness and the superior room. Did not like , at checkin . Reception talking on the phone and as we arrived changed from.English to a language we couldnt understand.
Stayed 1 night in Nov 2023

10/10 Excellent

Tosin

Liked: Cleanliness, staff & service, property conditions & facilities
The room is okay and worth its price. Everything worked fine
Stayed 1 night in Nov 2023

6/10 Okay

Graeme

Stayed 1 night in Nov 2023

8/10 Good

Graham

Travelled with partner
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I wish I could have given top marks
The room I booked was not available however the room allocated was beautiful. The mattress was a bit hard for me. The complimentary tray was very well stocked. The evening meal was excellent and the staff were very attentive. Unfortunately breakfast let the side down! Service very slow and food not cooked as it should be.
Stayed 1 night in Nov 2023

8/10 Good

Andrew

Stayed 1 night in Oct 2023

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities
Excellent breakfast
Stayed 1 night in Oct 2023

10/10 Excellent

Saijkwantee

Stayed 2 nights in Oct 2023

8/10 Good

Yvette

Liked: Staff & service, amenities
Excellent location and comfortable beds. Weather very hot so room was too hot and could not sleep.
Stayed 1 night in Sep 2023

8/10 Good

Ross

Stayed 1 night in Sep 2023

10/10 Excellent

Susannanh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quite happy with everything
Stayed 1 night in Sep 2023

10/10 Excellent

E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely little gem with lovely staff.
I had such a lovely stay. The property is very central with off road parking. The staff are lovely and very friendly. Little details like free water and replacement shampoo and body wash were really appreciated. Then the added bonus of an on site Malaysian restaurant meant a fantastic final night meal.
Stayed 3 nights in Aug 2023

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, room comfort
Nice staff. The skylight blind was broken but the staff found a way to close it. Apart from that the bed was comfortable. I would recommend
Stayed 1 night in Aug 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Muhammed

Liked: Staff & service
Stayed 1 night in Aug 2023

8/10 Good

William

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Although cheap hotel, would not have expected wallpaper peeling off walls or plumbing sounding like a foghorn.
Stayed 1 night in Jul 2023

10/10 Excellent

Miss

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly greeting and helpful re where to be in hotel. Enjoyed the hotel ..the location ..the food in their restaurant was really good ie Malaysian cuisine ...I was well looked after ...and yes I would book again and will recommend
Stayed 1 night in Jul 2023

10/10 Excellent

Andrew

Stayed 1 night in Jul 2023

8/10 Good

Adrienne

Liked: Staff & service
Stayed 1 night in Jul 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Not bad for a budget hotel
Room was ok (apart from the hole in the bathroom ceiling). Had a good night's sleep. The beds were very comfortable and for a budget hotel we were pleasantly surprised. Bar was a bit poor. No draught. There's a pub over the road so we went there. Didnt eat dinner so cannot comment on that. The breakfast (£10) was ok but a bit small. Good to see they had a vegetarian option. You only get 1 egg, 1 sausage, 1 hash brown, 1 half tomato and 1 slice of toast. As much tea or coffee as you want though.
Stayed 1 night in Jul 2023

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
The room was pleasant however the bathroom left a lot to be desired. There was no lock on the door and tissue put into the hole where it once was. The shower was unusable because the door was broken, as was the toilet seat. And worst of all, there were slugs on the wall.
Stayed 1 night in Jul 2023

10/10 Excellent

shirley williams

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay at the peacock very pleasant staff couldn't do enough for us .
Stayed 1 night in Jul 2023

4/10 Poor

Thomas

Travelled with group
Disliked: Staff & service, property conditions & facilities
Stay wasn’t the best experience. Booked a twin room, we were given a double, told there was nothing that could be done. Came back the evening after, there was someone else in our room and we were told we have been moved! We weren’t told of the room change!
Stayed 3 nights in Jul 2023

10/10 Excellent

Michaela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Quick check in, decent room at a decent price. Easy to find and park car. I booked again for the next day, will be back.
Stayed 1 night in Jun 2023

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Large clean room. Friendly staff. Nice food.
Stayed 1 night in Jun 2023

10/10 Excellent

Dawn

Stayed 1 night in Jun 2023

10/10 Excellent

Miss J

Stayed 1 night in Jun 2023

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Manager on 18 Jun,2023
Thank you for your feedback. We look forward to seeing you at our hotel again.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Manager on 18 Jun,2023
Thank you for your feedback. We look forward to seeing you at our hotel again.

8/10 Good

Malcolm

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cycling trip to an event.
Great room, good facilities, except loose toilet seat!!. Restuarant good, food excellant, reasonably priced.
Stayed 1 night in Jun 2023
Response from Manager on 18 Jun,2023
Thank you for your feedback. We look forward to seeing you at our hotel again.

10/10 Excellent

Tina

Stayed 1 night in Jun 2023
Response from Manager on 18 Jun,2023
Thank you for your feedback. We look forward to seeing you at our hotel again.