Coffee service

Reviews of Holiday Inn Express Kermit, an IHG Hotel

2.5 out of 5

Reviews

9.4

Exceptional

Rating 10 - Excellent. 117 out of 151 reviews" "
Rating 8 - Good. 25 out of 151 reviews" "
Rating 6 - Okay. 1 out of 151 reviews" "
Rating 4 - Poor. 2 out of 151 reviews" "
Rating 2 - Terrible. 6 out of 151 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property looks brand new even though it is 5 years old.
Stayed 1 night in Apr 2024

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 7 nights in Mar 2024
Response from E.Soto on 15 Apr,2024
Hi MartinThank you for the 5/5!!!

10/10 Excellent

Dalton

Stayed 2 nights in Apr 2024

10/10 Excellent

Jamie Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
My room was extremely spacious and the bed wsa amazingly comfortable. The staff was super friendly as well.
Stayed 1 night in Mar 2024
Response from E.Soto on 15 Apr,2024
Hi Jamie LynnWe are very pleased to see you had a great stay and our staff made it even better.

8/10 Good

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 2 nights in Mar 2024
Response from E.Soto on 15 Apr,2024
Hi LawrenceThank you for taking the time to tell us about your stay.

10/10 Excellent

Megan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, staff is nice, and breakfast was good!
Stayed 3 nights in Feb 2024
Response from E.Soto on 15 Apr,2024
Hi Megan Thank you for taking the time to let us know about your stay.

10/10 Excellent

Edgardo

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2024

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

TOBY

Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from E.Soto on 1 Feb,2024
Hi Toby I'm sorry that your experience with us was unsatisfactory. We hope you consider staying with us again.

10/10 Excellent

Rosa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean!!! The rooms were great and the breakfast is delicious
Stayed 1 night in Jan 2024
Response from E.Soto on 1 Feb,2024
Hi RosaThank you for taking the time to share your experience. Its always great to see that our guest have a great experience. We hope to see you again when you are back in our area.

8/10 Good

Bernard

Stayed 6 nights in Jan 2024
Response from E.Soto on 1 Feb,2024
Hi BernardThank you for choosing to stay with us.

10/10 Excellent

Jose

Stayed 1 night in Jan 2024
Response from E.Soto on 1 Feb,2024
Hi JoseThank you for the 5/5 and we hope to see you again.

8/10 Good

Paul

Stayed 4 nights in Dec 2023
Response from E.Soto on 1 Feb,2024
Hi PaulThank you for choosing to stay with us and we hope to see you again when you are back in our area.

10/10 Excellent

Edgardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from E.Soto on 1 Feb,2024
Hi EdgardoThank you for choosing to stay with us and for your 5/5 review.

10/10 Excellent

Josiah

Stayed 2 nights in Dec 2023
Response from E.Soto on 1 Feb,2024
Hi JosiahThank you for taking the time give us 5 stars. We are glad your experience was excellent.

10/10 Excellent

JOHN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great business trip
The staff are amazing and the hardy breakfast the correct way to start the day.
Stayed 20 nights in Dec 2023
Response from E.Soto on 1 Feb,2024
Hi JohnIts always great to see that our guest have an excellent experience.

10/10 Excellent

JOHN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kermit Luxury
The staff at this property were so helpful. Always smiling. The breakfast was the best in years for me. I will always stay here when in town.
Stayed 18 nights in Dec 2023
Response from E.Soto on 1 Feb,2024
Hi JohnThank you for choosing Holiday Inn Express for your lodging needs.We are very pleased to see you enjoyed your stay, liked our breakfast and that our staff was able to assist when needed.We hope to see you again when you are back in our are.

10/10 Excellent

Esteban

Stayed 1 night in Nov 2023
Response from E.Soto on 1 Feb,2024
Hi EstebanThank you fort taking the time to give us your 10/10. We are pleased to see you had a great stay.

10/10 Excellent

JOHN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful and efficient.
Stayed 10 nights in Nov 2023

10/10 Excellent

Javier

Travelled with partner
Liked: Staff & service, property conditions & facilities
Convenient
Stayed 2 nights in Nov 2023

10/10 Excellent

JOHN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Oct 2023

10/10 Excellent

Venita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was wonderful. I just didnt like the fact that i paid a deposit to hotel.com and git to the hotel and had to pay full price
Stayed 3 nights in Nov 2023
Response from E. Soto on 13 Nov,2023
Hi VenitaIt was a delightful pleasure to speak with you during your stay and I hope you continue to chose us for your lodging needs.

10/10 Excellent

Mona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone at the front desk was super friendly and recommended good places to eat.
Stayed 2 nights in Nov 2023
Response from E. Soto on 13 Nov,2023
Hi MonaThank you for the 5/5 and I'm pleased to see our staff was able to recommend places to eat. Hope to see you again.

10/10 Excellent

Glenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from E. Soto on 13 Nov,2023
Hi GlendaThank you for taking a moment to rate your stay and we hope to see you again.

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from E. Soto on 16 Oct,2023
Hi SandraThank you for the 10/10. We are always happy to see guest have a great stay.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
It was easily to get to
Stayed 1 night in Oct 2023
Response from E. Soto on 16 Oct,2023
Hi DeborahThank you for taking the time to give us you rating. Glad to see you had a great stay.

8/10 Good

Sarah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel at a truck stop
Great hotel at a truck stop
Stayed 1 night in Oct 2023
Response from E. Soto on 16 Oct,2023
Hi SarahThank you for taking the time to tell us about your stay. We hope to see you again.

10/10 Excellent

Edgardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from E. Soto on 16 Oct,2023
Hi EdgardoThanks for the 10/10. Hope to see you again.

6/10 Okay

Luis

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything's fine! I just didn't like it, they don't take cash
Stayed 1 night in Sep 2023
Response from E. Soto on 16 Oct,2023
Hi LuisThank you for taking the time to tell us about your stay. We accept cash payments at the time of checkout, however every reservation must have a valid credit card on file. I hope this helps for future reference.

10/10 Excellent

Annette

Liked: Staff & service, property conditions & facilities
Fantastic stay
Stayed 2 nights in Sep 2023
Response from E. Soto on 22 Sept,2023
Thank you for taking the time to rate your stay and we hope to see you again.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from E. Soto on 22 Sept,2023
Thank you for taking the time to rate your stay. We hope to see you again.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from E. Soto on 6 Sept,2023
Steven; thank you for you time and rating. I am glad to see you had a great stay and hope to see you soon.

10/10 Excellent

julianita

Liked: Cleanliness, staff & service
Room was super clean and staff were very welcoming!
Stayed 1 night in Aug 2023
Response from E. Soto on 6 Sept,2023
Dear Julianita I am glad to see your room was in tip top shape and that you had a great experience with our staff. We hope to see you again.

2/10 Terrible

Yesenia, Spring

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We paid for a king size and they gave us a double bed, went we talked to the front desk she said it was nothing she can do, she was rude and gave us a horrible service.
Stayed 1 night in Aug 2023
Response from E. Soto on 30 Aug,2023
Hi YeseniaLet me start by apologizing for the experience you had during check-in.After looking into your reservation to better understand what happen I confirmed it was booked for a Standard Room. Reservations booked under this category are assigned the room type; Double or King; available the day of arrival. Nevertheless; we will address the manner front desk choose to explain this to you and hope you give us the opportunity to serve you again.

10/10 Excellent

Robin

Stayed 2 nights in Aug 2023
Response from E. Soto on 30 Aug,2023
Hi RobinI'm glad to see you had a great stay. Thank you for taking the time to share your experience.

10/10 Excellent

Omar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from E. Soto on 30 Aug,2023
Thank you for taking the time to give us your rating.

10/10 Excellent

Derrick

Stayed 1 night in Jul 2023
Response from E. Soto on 4 Aug,2023
Dear DerrickThank you for taking the time to give us your rating. We hope to see you again.

10/10 Excellent

Javier

Stayed 1 night in Jul 2023
Response from E. Soto on 18 Jul,2023
Hi JavierThank you for giving us your 10/10. We are glad to see you had an excellent stay and hope to see you again.

8/10 Good

Shellie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from E. Soto on 11 Jul,2023
Hi Shellie Thank you for taking the time to give us your rating. We hope to see you again when you are back in our area.

8/10 Good

William

Stayed 1 night in Jul 2023
Response from E. Soto on 4 Aug,2023
Dear WilliamThank you for taking the moment to give us your rating. We hope to see you again.

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is new and clean. The room was spacious and comfortable. The area around the hotel is a transient truck stop for the oil field.
Stayed 1 night in Jul 2023
Response from E. Soto on 7 Jul,2023
Hi ElizabethWe appreciate your review and are pleased to see you enjoyed your stay. We hope to see you again when you are back in our area.

10/10 Excellent

Wally

Stayed 3 nights in Jun 2023
Response from E. Soto on 28 Jun,2023
Hi WallyThank you for your 10/10. Hope to see you again.

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 3 nights in Jun 2023
Response from E. Soto on 28 Jun,2023
Hi RicardoThank you for taking the time to give us your feedback. We are pleased that you found everything great.

2/10 Terrible

Julie

Business traveller, Travelled with partner
Disliked: Cleanliness
Cockroach larvae found on and in sheets in bed
Stayed 4 nights in Jun 2023
Response from E. Soto on 15 Jun,2023
Hi Julie We appreciate your feedback. We did look into your concerns the same day after we relocated you to a new room. Our certified pest inspector confirmed nothing was found in the room; nevertheless he performed routine treatment. We adhere to the highest cleaning standard, using certified disinfectants and monthly indoor and outdoor pest control by a certified company. I apologize for any misunderstanding, and/or any inconvenience.

10/10 Excellent

Jess

Stayed 1 night in Jun 2023
Response from E. Soto on 7 Jul,2023
Hi JessThank you for taking the time to give us your 5/5!!

10/10 Excellent

Clayton

Stayed 3 nights in Jun 2023
Response from E. Soto on 13 Jun,2023
Hi ClaytonIt was a pleasure having you stay with us. Thank you for taking a moment to give us your perfect rating; we appreciate it and hope to see you again.

10/10 Excellent

Michelle

Stayed 1 night in May 2023
Response from E. Soto on 13 Jun,2023
Hi MichelleThanks for the 5/5 and for choosing to stay with us. We hope to see you again when you're back in our area.

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, clean, friendly and great breakfast.
Stayed 2 nights in May 2023
Response from E. Soto on 13 Jun,2023
Hi BeverlyThank you for taking the time to tell us about your stay. I'm glad you enjoyed the breakfast and had a great interaction with tour staff.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and clean place to stay.
Stayed 1 night in May 2023
Response from E. Soto on 13 Jun,2023
Hi CarlosThank you for the excellent rating! It's always great to learn about our guest's experience. I am glad you found everything quiet and clean. Hope to see you again.