Dear Monica,Thank you for staying with us and sharing your feedback.We are delighted you enjoyed your stay and found the staff, especially Agnes and Dahlia at the spa to be exceptional, along with the services they provided.We understand your suggestion for a refresh and will take this feedback into consideration for future improvements. We also apologize for any inconvenience caused by the water pressure and will investigate the issue to ensure it's addressed.We're glad you enjoyed breakfast and appreciate your kind words about our wonderful staff. We strive to provide a positive experience for all our guests, and your feedback helps us achieve that.We value your feedback and look forward to hosting you again.Sincerely,

Dear Ruth,Thank you so much for staying with us and sharing your views.We are very happy that you enjoyed your stay with us.We have noted your view on the rooms and management is working on it.We promise you that our services will remain up to our standarsWe value your view.Best Regards,

Dear Guest,Thank you for staying with us and sharing your view.We have noted your concerns and management is actually working on it, gradual renovation is underway.We promise you that you will find a significant change when you come backOnce again, thank you so much for staying with us and sharing your views

Dear Alexander,Thank you so much for sharing your feedback with us.We really appreciate!Looking forward to serving you again in the near future.Best Regards

Thank you so much for staying with us and taking time to share this with us.We promise you to always offer best hotel services.Best Regards,

Dear David,Thank you for sharing your view with us.It is always our pleasure to serve you and offer the Hotel services in the best environment.Looking forward to serving you again in the near future.Best Regards

Dear David,Thank you so much for staying with us and taking time to share this with us.We have noted the music issue and we are working on it.The reality is that some guests requested for entertainment while in the restaurant and management decided to hire a live music band, but we will see how we can control the volume.Once again, Thank you so much for staying with us and sharing this with us.Best Regards

Thank you so much!

Thank you

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Thank you for sharing your feedback with us and appreciating our food and rooms.We are looking into the internet raised issue and sort it out.Best Regards,

Thank you so much

Thank you for having stayed with and taking the time to give your feedback.We are pleased that you enjoyed your stay with us,found our staff extremely friendly,like our restaurants,pool and massage tente and the surprise for your birth dayOur aim is to go be go beyond exception and have happy guest.Looking forward to serving you again in the near future.Best Regards

Thank you for having stayed with and taking the time to give your feedback.We are pleased that you enjoyed your stay with us,liked the location,our restaurants,our clean rooms and services in general.We look forward to serving you again in the near future.Best Regards

Thank you so much!

Dear James, Thank you for choosing Hotel des Mille Collines and sharing your view. We appreciate your feedback. Best Regards,

Thank you for choosing Hotel des Mille Collines and sharing your view. We appreciate your feedback. Best Regards,

Dear Saul, Thank you for choosing Hotel des Mille Collines and sharing your view. We appreciate your feedback. Best Regards,

Dear Nicolaas, Thank you for choosing Hotel des Mille Collines and sharing your view. We appreciate your feedback. Best Regards,

Thank you for sharing your view with us. Kindly note that the Hotel has gradually started renovation from pool to lobby, conference hall and now suite rooms. Soon you will find almost most part of the Hotel renovated. Once again,thank you for Sharing your view. Best Regards

Thank you so much for sharing your view with us. It always a pleasure to hear that you appreciated our services and Hotel staff. Looking forward to serving you again in the near future

Thank you

Dear Austin, Thank you very much for staying with us and sharing you feedback. We are delighted to learn that you had a lovely stay with us and appreciated our grounds. We are happy to inform you that we are planning a renovation that will include rooms and décor in general. We had already started and completed our swimming pool however the plan got delayed a bit due to this pandemic but we hope to resume very soon. We value your feedback and look forward to hosting you again. Stay Safe. Best Regards,

Dear Poul, Thank you for choosing our hotel and taking time to share your review. We are glad that your stay was safe and relaxing despite the confinement. It is a delight to know that it was good value and you found the personalized services at all levels to be very good. We appreciate your suggestion modernizing the furniture. We value your feedback and look forward to hosting you again on your next trip to Rwanda. Stay Safe. Best Regards,

Dear Alexander, Thank you for choosing Hôtel des Mille Collines and for sharing your review. We are pleased to learn that your stay was amazing. We value your feedback and look forward to your next stay with us. Best regards

Dear Usman, Thank you for Choosing Hôtel des Mille Collines and taking the time to share your review. It is such a delight to know that you wouldn't substitute staying with us. Glad that you appreciated the history, location and service from our staff. Regarding the rooms, we are glad to inform you that we plan a renovation and as you noticed, we started with the swimming pool and Pool Bar Restaurant. We value your feedback and look forward to welcoming you back. Best Regards,

Dear Guest, Thank you for sharing your review. We really appreciate it. Best regards,

Dear Guest, Thank you very much choosing to stay with us and sharing you a review. We apologize that your reservations could not be found upon arrival. This could have been caused by a technical issue on our Property Management System. However, we do sincerely hope that you enjoyed the rest of your stay. We value your feedback and we look forward to serve you better in future. Best Regards,

Dear HKO, Thank you for staying with us and sharing your review. We are delighted to learn that you consider us to be a great place for comfort privacy and appreciated the food and customer service. We highly value your feedback and look forward to welcoming you again. Warm Regards,

Dear Guest, Thank you very much for staying with us and sharing your review. We are delighted to learn that you have enjoyed the beautiful view and history of the hotel. We regret to learn that the restaurant service did not go as planned and that your bed was not comfortable as it was two single bed joined and we sincerely apologize for that. We have taken note of the areas we let you down and we once agin apologize for the inconvenience this may have caused. We value your feedback as a way to improve and look forward to serving you better in the future. Best Regards,

Dear Guest, Thank you so much for sharing your review. We are thrilled to learn that you enjoyed the beautiful hotel and its location, the pool bar and the spa which you consider useful after a long journey or a gorilla safari. We appreciate your feedback and look forward to welcoming you again. Best Regards,

Dear Guest, Thank you very much for sharing your feedback. We are delighted to hear that you appreciated the good service and find the staff helpful. Regarding the renovation, we are happy to inform you that we are planning a renovation that will allow us to modernize the standand of the hotel. We appreciate your feedback and look forward to hosting you again. Best Regards,

Dear Guest, Thank you very much for choosing to stay with us and sharing your review. It is such a pleasure to learn that you appreciated the beautiful and quiet hotel, the friendly and helpful staff ; the clean room; variety of chooses at the breakfast most especially for vegetarian and vegan diet. We value your feedback and look forward to hosting you again in the future. Best regards,

Dear Saskya, Thank you very much for staying with us and sharing your review. It is with regret that we learn that you did not enjoy the experience during your stay at the hotel and we sincerely apologize. we assure you that corrective measures have been taken and we promise that this will not happen again either to you or to any other guest of the hotel. Once again, please accept our profound apologies. We hope that next time you will give us the chance to serve you better. Warm regards,

Dear Guest, Thank you very much for staying with us and sharing your review. It is with regret that we learn that you were disturbed by the wifi, if we had known this in good time, our IT team would have solved this problem immediately. Nevertheless, we apologize for the inconvenience caused. We appreciate your feedback and look forward to welcoming you again. Best Regards,

Dear Ven, Thank you very much for staying with us and sharing your review. It is with regret that we learn of what happened with the driver who took you on a city tour. However, we conducted our internal investigation and realized there was a misunderstanding. Nonetheless, we apologize for the inconvenience caused and will be get back to you directly with more details. We appreciate your feedback and look forward to welcoming you again. Best Regards,

Thank you

Dear Harron, Thank you very much for choosing Hôtel des Mille Collines and taking the time to share your review. It is an absolute pleasure that you consider us an ideal hotel for a short stay or a business stay and that you have been a loyal customer. Glad you had a good stay, especially the welcoming hotel and its location, the helpful staff at the reception who provided you with a prompt check-in, the clean room, the decent breakfast and the other meals, the 24h/24 room service , the satisfactory wifi service in your room and the good security. We are honored by your feedback and look to hosting you again in the future. Warm Regards,