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Reviews of Urban by CityBlue, Kigali, Rwanda

4 out of 5
Urban by CityBlue, Kigali, Rwanda
KN 51 St, Kigali

Reviews

8.2

Very good

Rating 10 - Excellent. 43 out of 94 reviews" "
Rating 8 - Good. 34 out of 94 reviews" "
Rating 6 - Okay. 6 out of 94 reviews" "
Rating 4 - Poor. 4 out of 94 reviews" "
Rating 2 - Terrible. 7 out of 94 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Bradley, Lynchburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed staying here with all the comforts after weeks in small towns and days of hiking trails in national parks. Will always remember this place!
Stayed 2 nights in Mar 2024

8/10 Good

Tracey Lynette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived my first room was downstairs on the 1st floor. It felt like I was in a dungeon. The Wi-Fi didn’t work, it felt closed in somehow. But, as soon as I mentioned my dissatisfaction w the room I was moved right away to a room on the 3rd floor. The rooms are spacious. Housekeeping is fantastic. The bathroom is humongous, and the staff’s incredible! One complaint is that carpet in both rooms needs to be changed. I wore shoes the whole time because I didn’t want to walk on it.
Stayed 8 nights in Sep 2023

10/10 Excellent

Kaido

Stayed 5 nights in Sep 2023
Response from f on 24 Oct,2023
Dear Kaido,Thank you for taking time to review us.We look forward to seeing you again.

10/10 Excellent

Stefan

Stayed 2 nights in Aug 2023
Response from f on 24 Oct,2023
Dear Guest,Thank you for taking time to review us.Kind regards,

10/10 Excellent

Pav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A real gem in Kigali
This is simply the best hotel in its category in Kigali. Modern, very clean, massive rooms, all facilities and in a good location. I highly recommend this hotel and do not even bother looking for another place to stay. Rooftop restaurant has amazing views and offers fantastic range of top dishes and wines. Enjoy!
My room
Sunrise view from restaurant
Stayed 1 night in Aug 2023

10/10 Excellent

SHEBA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good stay
Stayed 2 nights in Aug 2023

10/10 Excellent

SHEBA

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good short stay

6/10 Okay

Michele

Stayed 1 night in Jun 2023
Response from f on 11 Jul,2023
Dear Guest,Thank you for taking time to review us.Kind regards

10/10 Excellent

Madrine

Stayed 2 nights in Jun 2023
Response from f on 11 Jul,2023
Dear Madrine,Thank you for this great review.We look forward to your next stay.Kind regardsHellen

10/10 Excellent

Wei Ming

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Urban by CityBlue, Kigali, is located near the city centre. The room is large and the bed can fit 2-3 people. Daily room service is provided. The hotel staffs were very friendly. The hotel restaurant has a lot of food options to offer.
Stayed 10 nights in Apr 2023
Response from f on 2 Jun,2023
Dear Wei Ming,Thank you so very much for this positive review. We are thrilled to read that you had a fantastic experience with us.Looking forward to welcoming you again.Kind regardsHellen

8/10 Good

Jeff

Liked: Cleanliness, staff & service, amenities
The elevator was broken the entire time.
Stayed 8 nights in Mar 2023
Response from f on 20 Apr,2023
Dear Jeff,We apologize for the inconvenience.The technical team is the ground to fix the lift and some spare parts are being sourced.Hope to host you again.Hellen

8/10 Good

Osagie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant staff
Good location close to the city. Very polite and welcoming staff. Good sized rooms and a pleasant rooftop restaurant.
Stayed 7 nights in Dec 2022
Response from f on 9 Jan,2023
Dear Osagie,Thank you for your kind words on our staff, rooms and restaurant. We are excited to read that you had a pleasant stay at Urban by CityBlue Kigali.Looking forward to another chance to host you.Kind regards,Hellen

10/10 Excellent

Dobbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing hotel was very clean and location was close to a lot of amenities would definitely book a stay here again.
Stayed 7 nights in Oct 2022
Response from f on 21 Oct,2022
Dear valued Guest,Thank you for taking time to share this beautiful review about your stay with us. We look forward to welcoming you again and againKind regardsHellen

8/10 Good

Mona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice boutique hotel. Rooms are spacious and comfortable. Staff are friendly and helpful. Breakfast is good. Location is good, walking distance to town.
Stayed 2 nights in Sep 2022
Response from f on 21 Oct,2022
Dear Mona,It was a pleasure having you as a guest at Urban by CityBlue Kigali and we are thrilled to read that you enjoyed your stay.Looking forward to to another opportunity to host you.Hellen

10/10 Excellent

Marissa

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!
Stayed 2 nights in Aug 2022
Response from f on 22 Aug,2022
Dear Marissa,Thank you so much for the great review.We hope to be of service again and again.Best regards,Hellen

10/10 Excellent

Caroline

Stayed 1 night in Aug 2022

10/10 Excellent

Barbra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth every dollar
Booking my mum’s & my stay at this boutique hotel was the best decision we made in terms of our entire trip to Kigali. The staff are so professional; approachable & friendly. Our room was huge & felt like home right from the get go. The restaurant upstairs serves delicious meals & has beautiful views of the city.
Stayed 4 nights in Jul 2022
Response from f on 27 Jul,2022
Dear Barbara, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and delicious meals at the Bistro restaurant. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to welcoming you again and again to a wonderful CityBlue experience. Kind regards, Hellen

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Rooftop restaurant and also topography of the place.
Stayed 4 nights in Apr 2021

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time in Rwanda
My stay was amazing! All staff from reception, housekeeping to tje restaurant was very attentive and helpful
Stayed 7 nights in Jan 2021

8/10 Good

Olalekan

Stayed 2 nights in Dec 2020

4/10 Poor

PRINCE, MIAMI, Florida

Business traveller, Travelled with partner
Liked: Amenities
Disliked: Cleanliness
The Urban is a good boutique hotel but lately the housekeeping staff has been Slacking in their duties. Management needs to ensure the staff deliver in their duties. Never take repeat customers for granted. Always respond to issues raised.
Stayed 2 nights in Dec 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel but Lousy Wifi
Everything was great, The hotel is really comfortable and clean. The only complaint is the Wifi. Kigali has pretty good internet but this hotel it is nearly unusable. If you're in the city for business maybe re-consider or bring along a hotspot.
Stayed 10 nights in Dec 2020

10/10 Excellent

Molly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is second to none. Very, very accommodating -- all first rate. I won't stay anywhere else after this trip.
Stayed 1 night in May 2020

6/10 Okay

Bruce, Bujumbura

Business traveller
Liked: Cleanliness, staff & service
The initial booked room was terrible especially the toilet. The TV was not showing properly. No tooth brushes and paste are available in the rooms. The second room I was shifted to on day 2 was excellent.
Stayed 3 nights in Feb 2020

8/10 Good

David, New Orleans

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in easily and quickly at 1 AM after late arrival at airport. Airport taxis are easy and charge between 10.000 and 15.000 framcs for trips into Kigali - I paid 15.000 at that time of night and was at the hotel 10 minutes later. Free breakfast is good with made to order omelets and great cappuccino and fresh juices with views over the city from 3rd floor terrace restaurant. Garden rooms are the cheaper rooms and are good value and spacious. Lots of hot water and good Wifi. Definitely cheaper if you are solo to book 1 person since the pruce goes up with 2 people or more. Note next door Zebra guesthouse has same price for 2 people so is a better option for couples. Location is good and you can walk to many places in an hour or less. Taxis also readily available. Recommended.
Stayed 1 night in Jan 2020
Response from fiq on 27 Jan,2020
Dear David, Thank you so much for this review. We are thrilled to know that your stay with us was great. We are hopeful that your next stay will even be much better. Thank you

8/10 Good

Mussa, Dar es salaam

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
The room was big Enough and bed was confortable
Stayed 2 nights in Dec 2019
Response from fi on 27 Jan,2020
Dear Valued guest. We are glad to read that you loved our spacious rooms and conformable beds. Looking forward to your next stay with us again. Thank you

4/10 Poor

AK, Korea

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very Old and Mold. Very Basic Standard Only small soap
Stayed 1 night in Dec 2019
Response from fiqrine on 27 Jan,2020
Dear valued guest, Many thanks for this feedback. We will be addressing all these concerns put forward by you. Please trust that the rooms have gone through a serious upgrade and your next stay with us will be very confortable. Hope to be of service again. Thank you

10/10 Excellent

ANDREW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth looking at
Ahead of expectations, good food, very friendly service and within walking distance of centre.
Stayed 2 nights in Nov 2019

8/10 Good

Room

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2019

10/10 Excellent

Eddie19, Seattle WA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Proprety, staff was very caring and accommodating. Would stay there in a heart beat
Stayed 4 nights in Oct 2019

2/10 Terrible

Verified traveller

Business traveller, Travelled with group
Disliked: Staff & service
The Check In experience was always a propblem because the hotel puts the least trained staff on their night shift. This is the 3rd and final time. I will never stay in or recommend the hotel to anyone else. In fact we checked out early and moved to the MARRIOTT
Stayed 2 nights in Sep 2019

8/10 Good

Ravi Bipinchandra

Liked: Cleanliness, staff & service, room comfort
Good as always
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2019
Response from f on 24 Sept,2019
Dear Esteemed guest, We do appreciate your positive feedback on all areas. We hope to be of service again in future. Thank you, Hellen

4/10 Poor

Daniel

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Sad place
No shampoo or amenities. Dark and dingy. Front desk was supposed to send someone 3 different times and no one showed up. Sad place.
Stayed 2 nights in Sep 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Aug 2019

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run down
We were placed in an older building adjacent to the newer, nicer hotel. It was the “garden room” and was very old and run down.
Stayed 1 night in Sep 2019
Response from f on 10 Sept,2019
Hi Michelle, we are sorry you did not enjoy the room you had booked online. We have rooms at different prices to suit different budgets and the room is relevant to the price. We have Deluxe and Signature Suites which are bigger and better at a higher price for those with a bigger budget. Regards, John

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my third stay at this property, it is like my home away from home. Big room, Awesome shower, friendly staff. The rooftop restaurant has not only great views but really good meals as well.
Stayed 2 nights in Aug 2019
Response from f on 10 Sept,2019
Dear valued guest, We are thrilled to read this wonderful feedback and also glad to know that we have always made your stay comfortable each time you stay with us. We look forward to welcoming you back to Urban by CityBlue Kigali. Thank you Hellen

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel only a 10 minute walk from town
This excellent property is centrally located in the heart of Kigali. My garden room was very spacious (with full living room) and comfortable, with powerful air conditioning and wifi. The breakfast buffet is particularly lavish, and the Sky lounge has incredible views over the city. Highly recommended! The only thing I would suggest is upgrading the bathrooms, which were aged and past their years.
Stayed 2 nights in Jul 2019
Response from f on 12 Aug,2019
Dear David, We are thrilled to read this fabulous review from you. We are so much delighted to hear that we met your expectations in all aspects of your stay. Looking very much forward to receiving you on your next stay with us. With kind regards, Hellen

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was quite tired after traveling. The service was very friendly and even helped me to the room. The room was very clean and quiet. The details were colorful but tasteful. The breakfast buffet was outstanding. You must try the latte. Thank you City Blue.
Stayed 1 night in Jul 2019
Response from fi on 11 Jul,2019
Dear Guest, Many thanks for all the kind words about your stay with us at Urban by CitybBlue Kigali. We are thrilled to hear that we were able to meet your expectations. Looking forward to welcoming you back again. Thank you Hellen

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Urban by city blue
Rooms were nice and the restaurant was fantastic!
Stayed 2 nights in May 2019
Response from Hellen on 5 Jun,2019
Dear Tyler, many thanks for this wonderful review. We look forward to seeing you again. Kind regards, Hellen

10/10 Excellent

Verified traveller

Stayed 7 nights in May 2019
Response from fi on 20 May,2019
Dear Guest. Many thanks for the great review. Looking forward to having you as a guest once again at Urban by CityBlue Kigali. Thank you Hellen

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Comfortable big rooms, nice breakfast options with excellent coffee
Stayed 1 night in May 2019
Response from f on 20 May,2019
Dear Guest, Many thanks for sharing your great experience with other guests. We do appreciate your efforts. We are glad to read that you enjoyed our comfortable spacious rooms and the marvelous breakfast at the Bistro restaurant. We look forward to taking your next booking. Thank you Hellen

10/10 Excellent

BABAFEMI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Thousand Hills Experience @ Kigali
The service rendered was exceptional and with high level of courtesy. The environment was very neat. It was a pleasant stay at Kigali.
Stayed 6 nights in May 2019
Response from fi on 15 May,2019
Dear Guest, We are very grateful to read your excellent review. We are so thrilled that we met your expectations and that you had a wonderful experience at Urban by CityBlue Kigali. We look forward to hosting you again. Kind regards, Helllen

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for layovers. Great staff and excellent price.
Stayed 1 night in Mar 2019
Response from F on 5 Apr,2019
Dear Guest, Many thanks for the review, we very much appreciate. Looking forward to hosting you again. Kind regards, Hellen

8/10 Good

Juha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from FIqrine on 5 Apr,2019
Dear Juha, Many thanks for the time taken to review us. We really appreciate your effort on this. We are glad to read that we met most of your expectations. Looking forward to hosting you again. Kind regards, Hellen

10/10 Excellent

Rory, Monrovia, CA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Way exceeded expectations. Don't want to give away any surprises.
Stayed 3 nights in Mar 2019
Response from Fiq on 5 Apr,2019
Dear Guest, Thank you for this positive feedback. Looking forward to hosting you again. Kind regards, Hellen

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
My wife and I were happy about our stay at Urban by City Blue. It was good value for the price we paid. We had stayed at another boutique hotel in Kigali in July for $5 less but our experience there was not as good as Urban. At Urban we found a clean hotel with a spacious and welcoming lobby. Our check in was very quick which was good as we were tired from our travel. The receptionists at the lobby were very friendly. The room was very good, spacious and had a comfortable bed. The bathroom was very clean too with hot water. It was very convenient to have the hotel restaurant called The Bistro above as it provided very nice breakfast (included in price) and had a nice view with fresh air and lounge sitting area from where we could do some work. The restaurant enabled us to easily host our guests. The WiFi in the hotel was good too. The neighborhood in which the hotel is located is quiet & secure and it was easy to walk to the Marriott Hotel and the Serena Hotel at which we had meetings.
Stayed 4 nights in Jan 2019
Response from Fiqrine on 28 Jan,2019
Dear Arthur, Many thanks for this positive review. We are glad to hear that we met your expectations. Thank you and looking forward to hosting you again on your next trip. Kind regards, Hellen

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been coming back to the Urban for years. The staff have become friends. I get friendliness and service, never the usual explanatory "bureaucracy" why helpfulness is not available, or flexibility, or whatever. I love the rooftop restaurant and fo most of my meetings there. The food is great. The service is excellent. And I have a set of favorite menus items (like coffee-crusted steak) I always enjoy.
Stayed 2 nights in Dec 2018
Response from fiqrine on 28 Jan,2019
Dear Guest, Many thanks for taking your time to review us. We appreciate your feedback. Looking forward to hosting you always.

10/10 Excellent

Verified traveller

Excellent room, with views and service
Stayed 16 nights in Aug 2018
Response from Fiqrine on 23 Oct,2018
Dear Gues, Many thanks for taking time to review us. We are so glad that we made your stay confortable. Looking forward to welcoming you again at Urban by CityBlue Kigali. Regards, Hellen

10/10 Excellent

Calvin

An amazing stay
The rooms are neat and clean, the beds comfortable, and the bathroom is wonderful . Checking-in and checking-out is effortless. The reception staff are great. The restaurant and bar are really nice with a wonderful view. The menu seems endless and the food was prepared according to the order and tasted really good. I will use this hotel again in future
Stayed 1 night in Sep 2018
Response from Fiqrine on 23 Oct,2018
Dear Calvin, Thank you so much for this positive review. We are humbled to read that your stay was great and also glad to hear that you loved the food at our restaurant. We aim at extending more great services to our dear guest always. Thank you and looking forward to welcoming you again Hellen