6/10 Okay
Gerardus
5 Aug, 2025
Liked: Cleanliness, property conditions & facilities
Positive Aspects:
Exterior and Common Areas: The hotel’s exterior and common areas are well-maintained, suggesting recent refurbishments.
Room Air Conditioning: The air conditioning in the room worked well, providing comfort despite other issues.
Breakfast Area: Spacious and neatly decorated with a buffet that meets three-star expectations.
Areas for Improvement:
Language Barrier and Customer Service: Staff primarily spoke Turkish, complicating check-in and indicating a focus on local tourists. Improved language accommodation and flexibility in customer service would help.
Lobby Climate Control: The lack of air conditioning in the lobby was uncomfortable during high temperatures; air curtains could help regulate indoor climate.
Room Amenities and Cleanliness: Outdated or broken items, along with smoking allowances, led to unpleasant odors. Non-smoking rooms or better ventilation could improve guest comfort.
Bathroom Condition: The bathroom showed signs of aging, with fixtures needing repair to meet quality standards.
Breakfast Offerings: With limited variety catering to Turkish tastes, enhancing options and equipment like the coffee machine could better serve international guests.
While the hotel has positives, significant improvements in customer service, language accommodation, and room and bathroom quality are needed. This assessment reflects your ambivalence: not a bad hotel, but one with potential for growth.
Gerardus
Stayed 5 nights in Jul 2025