6/10 Okay
Claire
Travelled with partner
29 Apr,2024
Liked: Cleanliness
Positives: Dan was a great concierge! (granted us late check out/early check in :) ) awesome location (close to lots of food), Breakfast was lovely and had tons of options/variety (yummy waffle maker). Bed was comfy and room was clean
We were in one of the new King suites and noticed a number of things that could have been better- staff was very friendly but I got sick and ran a fever the first night and nobody was able to access clean sheets for us to replace on the bed the next day when we asked for some. Instead we ended up buying a tide pod from them and doing laundry ourselves - one out of 2 machines was broken, and then other said it was 2.50$ per load and only accepted quarters. We went to get quarters downstairs, but when went to start the machines and they required 4$ per load? so we went BACK downstairs where staff confirmed it's 4$ (despite the sign on the laundry machine that we had a picture of) and they didn't have enough quarters for us to buy to use the machine. Cost us 10$ to wash our own sheets and change the bedding for a 2 night stay... kind of odd- no reimbursement.
Negatives:
-we were met with "I don't know you can come back later to ask" on a few occasions by staff
-no outlet at desk to use in our room --> used by light and phone already
-no coat hangers- little closet (where we hung our formalwear but nowhere for wet coats)
-water temp took ages to heat up/regulate (5 mins)
-key card kept not working to open our room
Claire
Stayed 2 nights in Apr 2024