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Reviews of Ocean Pines Resort by Capital Vacations

3.5 out of 5
Ocean Pines Resort by Capital Vacations
1445 Duck Road, Kitty Hawk, NC

Reviews

8.2

Very good

Rating 10 - Excellent. 37 out of 84 reviews" "
Rating 8 - Good. 28 out of 84 reviews" "
Rating 6 - Okay. 11 out of 84 reviews" "
Rating 4 - Poor. 2 out of 84 reviews" "
Rating 2 - Terrible. 6 out of 84 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Casarah

Disliked: Cleanliness, property conditions & facilities
Had to call the police on other tenants, it was said that the walls are so thin in the building that this is what caused the issue. The building was in poor condition and needing updating, door sticks in laundry room.
Stayed 7 nights in Mar 2024
Response from Tim on 10 May,2024
Hello Casarah,I apologize for your experience and appreciate your feedback as it will assist us in improving Ocean Pines Resort. I hope we are fortunate enough to have another opportunity to serve you in the future.

10/10 Excellent

Lessley V

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property included lots of activities for families - shuffleboard, table tennis and indoor pool were our favorites. Everything was clean and stocked ( pots, extra bedding) and included free laundry machines!
Stayed 3 nights in Apr 2024
Response from Tim on 29 Apr,2024
Hello Lessley,Thank you for taking the time to provide us with feedback on your recent stay at Ocean Pines Resort. We are glad you enjoyed your stay and the activities! We hope to see you again on your next visit to the Outer Banks area!

10/10 Excellent

Kristin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
My family and I loved the location, space and cleanliness of this property! We had an amazing vacation, and will definitely return.
Stayed 4 nights in Apr 2024
Response from Tim on 27 Apr,2024
Hello Kristin,Thank you so much for taking the time and providing us feedback on your visit to Ocean Pines Resort. We are glad you enjoyed your stay and hope to see you again soon!

10/10 Excellent

james

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very Nice Condo it was staying in Grandpas condo from the 80 s original equipped . Everything worked well very clean and comfy You have to walk across the street to the dock to see the Sun sets. Nice property in the mix of Million dollar homes. Great Manager Very nice property
Stayed 3 nights in Apr 2024
Response from Tim on 24 Apr,2024
James,Thank you for your feedback and we are glad you enjoyed your stay at Ocean Pines Resort! Hope to see you again if or when you return to the Outer Banks!

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Nice comfortable property with good amenities and location, recommend a stay
Stayed 3 nights in Feb 2024
Response from Ocean Pines Staff on 7 Feb,2024
Thank you so much for the great review! We look forward to seeing you again in the future!

8/10 Good

William

Stayed 3 nights in Jan 2024
Response from Tim on 5 Apr,2024
Hello William, Thank you for your feedback and we are glad you enjoyed your stay at Ocean Pines Resort. We hope to see again when your vacation plans include the Outer Banks!

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, room comfort
Kelsey’s mom’ birthday trip
Our trip was planned a year ago by our 6 year old granddaughter to bring her mom to the outer banks for her birthday. The place we originally rented called the day before we were to go and canceled our reservation for maintenance issues. I scrambled and found Ocean Pines Resort last minute for $300 less than the original place. I was skeptic but as always God is GOOD! Kelsey says be sure to give this place a 5star review. She (and the rest of the family) loved everything about it.
Stayed 3 nights in Oct 2023
Response from Ocean Pines Staff on 23 Oct,2023
Julia, thank you so much for the great review! We are so glad you got to celebrate a birthday at our resort. We hope to see you again in the future!

10/10 Excellent

Rusty

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Oct 2023
Response from Ocean Pines Staff on 18 Oct,2023
Rusty, thank you so much for the great review. We are so glad you enjoyed your stay at Ocean Pines. Be sure to come see us again in the future!

6/10 Okay

Marcos

Travelled with family
It was ok, after hours check in was not the best, the property itself is a bit outdated but the beach was nearby and private. Stores were kind of close and the area was pretty quiet and serene and I all other guests were very nice as well as the day staff.
Stayed 4 nights in Oct 2023
Response from Ocean Pines Staff on 8 Oct,2023
Marcos, thank you for leaving a review regarding your stay at Ocean Pines. We hope to see you again in the future.

8/10 Good

Bertha

Liked: Property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Ocean Pines Staff on 27 Sept,2023
Bertha, thank you so much for leaving a review of your stay at Ocean Pines. We are glad you enjoyed your stay and hope to see you again in the future.

2/10 Terrible

Gretchen

Stayed 4 nights in Aug 2023
Response from Ocean Pines Staff on 18 Aug,2023
Gretchen, we would appreciate it if you would call the resort office so management can speak with you regarding your review of the resort.

4/10 Poor

Randi

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 7 nights in Jul 2023
Response from Ocean Pines Staff on 7 Aug,2023
Randi, thank you for providing a review regarding your stay at Ocean Pines. We appreciated the opportunity to speak with you regarding your stay and hope that the outcome was satisfactory.

8/10 Good

Phuong

Stayed 5 nights in Jul 2023
Response from Ocean Pines Staff on 23 Jul,2023
Thank you for leaving a review regarding your stay with us at Ocean Pines. We look forward to seeing you again.

8/10 Good

Clarice

Travelled with partner
Liked: Amenities
We went purposely during off season. We had a great time . This property is in a great location!
Stayed 3 nights in Feb 2023
Response from Misty Hughes on 22 Feb,2023
Thank you for taking the time to write a review. I am glad you had a great stay. The off season is a terrific time to enjoy the Outerbanks. The atmosphere is here in our little village is laid back and at a slow pace. This is the time of the year where you can enjoy the amazing sunsets from your deck, a quite walk on the beach, and short lines in our shops. I look forward to your return visit.

8/10 Good

Jeffrey

Travelled with family
Liked: Cleanliness, room comfort
Bice value accommodations
Very friendly staff. Communication and service were great. Condo was clean. Close to the beach and sound.
Stayed 5 nights in Dec 2022
Response from Misty Hughes on 22 Feb,2023
Thank you for taking the time to write a review. We strive to make your stay at Ocean Pines Resort a memorable one. We look forward to seeing your family again.

10/10 Excellent

anisa

Stayed 3 nights in Dec 2022
Response from Misty Hughes on 13 Dec,2022
Thank you so much for taking the time to leave feedback for a review. We are pleased that you have enjoyed your stay here at Ocean Pines Resort. We look forward to seeing you again soon.

8/10 Good

Glenda

Liked: Cleanliness, room comfort
Don’t hesitate. This place is GREAT!
We had a fantastic 7 days at Ocean Pines in Duck, NC. We were fortunate enough to be assigned an ocean front top floor 1 bedroom condo so we could enjoy an ocean view. Only building A is ocean front and because of the dunes the ocean can only be enjoyed on the top floor. The condo is in need of updating but everything was very clean. I found our bed extremely comfortable. We were there the last week in October and although it was overcast and cool most of the week we still enjoyed our stay very much. We found it was close to many things and some great restaurants. We would love to stay here again.
Stayed 7 nights in Oct 2022
Response from Ocean Pines Management on 1 Nov,2022
Glenda, your review is very much appreciated! So glad you were able to get a unit with the beautiful ocean views. Wish the weather had cooperated during your stay. We look forwarding to seeing you at Ocean Pines again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Great visit to the beach
The apartment was very comfortable. It's advertised for 6, but as I was a party of 1, there was plenty of room. Everything was very clean. It was quiet and I felt safe. My room had a deck with an ocean view, and easy access to the ocean. I did go to the hot tub which worked, but could have been hotter (a note on the door said the heater wasn't working). Bring everything you will need as it's a bit of a drive to get anything; not walking distance, though there is a paved bike/hike trail next to the road. Yes, I would stay here again.
Stayed 3 nights in Oct 2022
Response from Misty Hughes AGM on 30 Oct,2022
Thank you for the kind review. Our staff strives to make your stay a memorable one. We are pleased you had a wonderful staff. We enjoyed meeting you and chatting with you. We look forward to seeing you again in the future.

6/10 Okay

Gabriel

Liked: Amenities
Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2022

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
Comfortable, but not recommendable.
This resort is very outdated and underkept. Although it was mostly "clean", many of the fixtures, floors and sinks were rusted and dirty looking, making it feel a little icky. Especially the bathrooms. The property is very old. Decks are dirty and stained. Views aren't good at all, unless you're in the one building on the ocean or the one building on the bay, which I requested and did not get. Our deck looked right onto someone elses deck. No private at all. All in all, we were comfortable enough, and the people were nice and easy to work with, but will not be staying here again, and would not recommend.
Stayed 5 nights in Aug 2022
Response from Misty Hughes on 13 Aug,2022
Thank you for taking the time to write a review. We are currently in the process of updating. We have scheduled a complete power wash of the whole property to include the decks, out builds, and units. I hope that you will reconsider staying again. With the improvements slated to be completed I believe you will be very pleased..

8/10 Good

Rickie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Older condo , everything was clean , staff friendly and helpful , easy walk to beach , would stay again
Stayed 3 nights in Jul 2022
Response from Misty Hughes on 7 Aug,2022
Thank you for taking the time to write a review. I am glad you have enjoyed your stay at Ocean Pines Resort. Our staff strives to make your vacation very enjoyable and memorable. It was very nice meeting you and your family. We hope to see you again in the very near future.

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was my 2nd stay at Ocean Pines and I am just as satisfied as my first visit. Staff was very friendly...corrected an issue with our booking to our advantage! Property was beautiful, clean, well-stocked, and right on the beach!
Stayed 3 nights in Jun 2022
Response from Misty Hughes on 1 Jul,2022
Thank you for your review of the property. It was very nice to meet you and your family. The staff here at Ocean PInes Resort are committed to making your stay a wonderful experience. We look forward to your next visit.

10/10 Excellent

Amanda T.

Liked: Cleanliness
Great time
It was a great place to stay. Very close to the ocean.
Stayed 4 nights in Jun 2022

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice! Close to the beach!
Stayed 3 nights in Jun 2022
Response from Misty Hughes on 11 Jun,2022
Thank you for the nice review. I am glad you enjoyed your stay here at Ocean Pines Resort. The beach is indeed very close and the sunsets are stunning.

8/10 Good

Nick

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a great stay
Stayed 5 nights in May 2022
Response from Misty Hughes on 1 Jun,2022
Thank you for taking time out of your schedule to leave us a review. I am pleased that you have enjoyed your stay at Ocean Pines Resort. We strive to ensure that our guest and owners have had a great stay. We hope to see you again in the near future.

10/10 Excellent

Mark, Atlanta

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Liked the balcony, spacious condo, beautiful view of the water, very close to beach.
Stayed 7 nights in May 2022
Response from Misty Hughes on 25 May,2022
Thank you for your review of the resort. I am pleased that you have enjoyed your stay. The balcony is an excellent place to spend time watching our breathtaking sunrises and sunsets, while listening to the gentle roll of the waves on the beach. We hope to see you again in the near future.

8/10 Good

Kendra

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Apr 2022
Response from Ocean Pines Management on 2 Nov,2022
Kendra, thank you so much for leaving a review for us at Ocean Pines! We look forward to seeing you again in the future!

6/10 Okay

James DAvid

Liked: Cleanliness
Disliked: Property conditions & facilities
The view is fantastic. Location very good. Needs upgrades to furniture, bedding and bathrooms. Musty odor mostly downstairs. Pillows unacceptable. Just needs a few more creature comforts such as pillows on the couch. Cushions on the deck furniture. Outdated in many ways. But the view and location were excellent
Stayed 3 nights in Apr 2022
Response from Misty Hughes assistant general manager. on 16 May,2022
I am glad that you enjoyed your stay with us. Thank you for the review concerning the resort. We are continually updating as we receive our back ordered items. I will also take in consideration some of the suggestions you have given for the “creature comforts”. I hope to see you return so that you may see some of the improvements we are currently scheduling.

10/10 Excellent

Kathleen

Liked: Cleanliness, room comfort
Just what the doctor ordered
Walk in the door and from across the room it’s all ocean. Master bedroom, lo and behold another sliding door and guess what! Yup, The ocean was out there too! The ocean front rooms are just that, not a little glint as seen through 2 buildings or if you lean just right, it’s all ocean. The condo was spacious and extremely clean. The buildings are older but the decor has been modernized. Plenty of tools in the kitchen and the furniture is sturdy and unscarred. The grounds are clean with plenty to do onsite and with restaurants a few miles down the road. We would absolutely stay again.
Stayed 3 nights in Mar 2022
Response from Ocean Pines Management on 12 Mar,2022
Kathleen, thank you for your positive review. We are so glad you enjoyed your stay! Please come back and see us again!

10/10 Excellent

Catherine

Liked: Cleanliness, room comfort
Idyllic private resort with ocean access.
Lovely oceanfront condo. Full kitchen: refrigerator, stove, microwave. Comfortable king bed Very clean. Easy check-in. Nice access to the ocean. Delicious seafood restaurant s at an affair table price nearby. Duck is a lovely village.
Stayed 6 nights in Jan 2022
Response from Aimee Addison on 28 Jan,2022
Thank you for your excellent review we hope to see you again in the future

10/10 Excellent

Marvin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice place, clean and comfortable. Beach access was great.
Stayed 4 nights in Nov 2021
Response from Aimee Addison on 8 Dec,2021
Thank you for staying with Ocean Pines and we hope to see you again in the future.

10/10 Excellent

Candy

Travelled with group
Liked: Cleanliness, room comfort
Loved that place so nice and quiet and really close to the beach will definitely be staying there again
Stayed 4 nights in Oct 2021
Response from Aimee Addison on 8 Dec,2021
Thank you for the great review and we look forward to your future stay.

6/10 Okay

Eric

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Liked the location of tje property. Disliked the condition of the property. The place was kind of run down and dirty
Stayed 5 nights in Sep 2021

6/10 Okay

Tonya

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It was not kept up. The girl that checked us in was very nice!! It was advertised as ocean front but was not! Would never stay here again!
Stayed 7 nights in Sep 2021
Response from Aimee Addison on 8 Dec,2021
Thank you for your review and we are sorry you were not happy with your stay but glad our hospitality was a happy beginning. If you would like to give us a second chance we would love to show you are updates please request the A building if you want oceanfront.

10/10 Excellent

Nick

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I love Ocean Pines. We had a wonderful time celebrating our five year anniversary and were able to relax. The sound and beach were beautiful. We had every thing we needed at the property and had plenty of space to stretch out. I can’t say enough good things about Ocean Pines. We’ll be back for sure.
Stayed 5 nights in Sep 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
Loved the property. We had a short walk to the beach which was very nice. Kitchen was fully equipped with cookware and utensils. Bed were comfortable. The living room couches, not so much. Would have loved an ocean view but it seems only one building is facing the ocean and they may be the one bedroom suites. Playground, indoor pool and tennis courts were great for the kids. Overall we really enjoyed our stay here and would def go back. Amy at the front is super pleasant as well.
Stayed 4 nights in Aug 2021
Response from Aimee Addison on 8 Dec,2021
Thank you for the review and would love to see you in the future.

6/10 Okay

Corin

Travelled with family
Disliked: Cleanliness
Stayed 4 nights in Aug 2021
Response from Aimee Addison on 12 Aug,2021
Thank you for staying at Ocean Pines and your review. We look forward to seeing you in the future.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness
Ant house
Property looks ok when you arrive but ANTS ANTS EVERWHERE!!!! Very small ants were on coffee table, end tables. Cooking was a nightmare no where to put food while cooking because ants covered the kitchen counter. In master bath was on the toilet which wasn't connected, bolted to the floor and 2 hugh roaches (palmetto bugs)ran across the floor! We experienced a cool tropical storm it sounded like roof was leaking, our next door neighbors said during storm a hidden hole in roof/wall came down a bit, this was a mild storm? After seeing the place that obviously wasn't maintained properly we werent going to use an other amenities pool etc Our family has a small beach cottage on Cape cod and it needs yearly maintenance and sometimes more. The rugs are from 1970 and feel as if they haven't been cleaned since then, of course in nature there are bugs but not everywhere on everything in Property. So unfortunate the location from beach was good.
Stayed 3 nights in Jul 2021
Response from Aimee Addison on 12 Aug,2021
Thank you for your review. We are terribly sorry your stay was not satisfactory. We are using reviews like yours to make improvements and make sure that are guests feel welcome and enjoy staying with us. Thank you for your input and hope that you will give us another chance to make your next stay with us more enjoyable as we have improved thanks to your review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Jun 2021
Response from Aimee Addison on 12 Aug,2021
Thank you for your review.

2/10 Terrible

Verified traveller

Stayed 3 nights in May 2021
Response from Aimee Addison on 12 Aug,2021
Thank you for your review. If you would please email us at aaddison@capitalvacations.com so that we may understand why you did not enjoy your time at Ocean Pines and we can improve.

8/10 Good

Marion

Liked: Cleanliness, room comfort
Stayed 4 nights in May 2021
Response from Danny on 1 Jun,2021
Thank You for the kind review, hope to see you back at Ocean Pines soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The check in was different than I expected. The check in address varied from the actual property on the Expedia site so we went to the wrong place first .Everyone was extra nice and accommodating for our stay. The condo was clean and my family felt very welcome there. I hope to return to Ocean Pines on our next vacation. It was a very laid back check in and out. I was pleased.
Stayed 4 nights in May 2021
Response from Danny on 1 Jun,2021
very glad you felt welcome and we look forward to you returning to Ocean Pines in the very near future. Thank You for the kind review.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was worth every night stay. We had the accommodation we were looking for (beach access, fitness center, clean property, spaciousness) in a resort. Jacuzzi tub a plus for my 13 year old son - he loved it.
Stayed 4 nights in Apr 2021
Response from Danny on 1 Jun,2021
Thank you for the positive review, awesome your son enjoyed the resort so much. looking forward to a return visit by you to Ocean Pines.

10/10 Excellent

Stacy L.

Liked: Cleanliness
Perfect location.
The Ocean Pines Resort is in a perfect location. Quite and just far enough away from all the busyness.
Stayed 6 nights in Mar 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 4 nights in Mar 2021
Response from Aimee Addison on 12 Aug,2021
Thank you for your awesome review.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Girls vacation in the off season, could not have been better. Wonder accommodations.
Stayed 4 nights in Sep 2020
Response from Aimee Addison on 12 Aug,2021
Thank you for your glowing review.

8/10 Good

Margaret

Travelled with family
Liked: Cleanliness
Nice quiet area
Clean though dated. Sliding doors and and interior doors did not lock. Building seemed cheaply built with wind howling through the cracks. Overall we enjoyed the stay. Late checkin was confusing since the email contained the wrong phone number but was socially distant. Liked the covered parking. We had everyhing we needed to prepare meals. Property is pretty. Game room is small and barely functional but exercise equipment worked and indoor pool seemed nice. We had fun with the shuffleboard, horseshoes, tetherball and tree swings. Employees wore masks.
Stayed 4 nights in Dec 2020
Response from Aimee Addison on 12 Aug,2021
Thank you for you review we are trying to clear up confusion as we just moved the office to the resort in 2019 with wrong numbers and address. However we are glad you found us and had a good time. We also recently updated the kitchen with new dishes and pots and pans. Although they are just standard if you do need a big pasta pot we do suggest you bring it along with you. We hope to see you again in the future.

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, room comfort
Great location
Ocean pines was wonderful, and fit our needs perfectly! (Plenty of room for all of us, four adults and three toddlers/babies) Place was clean and beautiful, excellent location right on the beach! Looking forward to staying here again in the near future!!
Stayed 3 nights in Nov 2020
Response from Aimee Addison on 12 Aug,2021
Thank you for your awesome review! We hope to see you again in the future.

10/10 Excellent

Larry, Mobile Al

Liked: Cleanliness
The place was clean and a great view. I didnt like the fact that the kitchen was poorly stocks with pots, pans and cooking utensils.
Stayed 3 nights in Dec 2020
Response from Aimee Addison on 12 Aug,2021
Thank you for your review. We did just update our kitchen supplies. Please come and stay with us again to see the new pots, dishes and small appliances.

6/10 Okay

Jenny, Richmond, VA

Travelled with family
Liked: Amenities
I liked the view of the bay but only one building in the complex is on the ocean and when I booked, I thought we would be in the ocean front building. The one we stayed in is poorly decorated and furnished. The kitchen is not well stocked. There were no board games. Worst of all, they made us move locations during our stay, when that could have been avoided, as the unit we moved into was empty until we moved into it.
Stayed 3 nights in Nov 2020
Response from Aimee Addison on 12 Aug,2021
Thank you for your review. We are sorry your stay was not an enjoyable one. We do not provide board games there is a rec center with a pool table and ping pong table. We are sorry that you had to move rooms sometimes this is unavoidable if you are arriving over weekend as the units are deeded ownership and have different owners from week to week. We hope you will give us another chance to make your stay more enjoyable.