Dear Claire,Thank you for taking the time to share your feedback following your recent stay. We are delighted to hear that you found our location to be excellent, offering convenience and accessibility to the many attractions that Koh Samui has to offer.We appreciate your constructive feedback regarding the pool bar. We strive to ensure that all aspects of our guests' experiences are exceptional, and we understand that prompt and efficient service is crucial, especially during busy periods. Your comments have been noted, and we will certainly look into increasing our staffing levels during peak times to enhance the service and experience for our valued guests.Your feedback is invaluable to us as it helps us to continually improve our services. We hope to have the opportunity to welcome you back in the future.Best regards,

Dear Jyoti,Thank you for sharing your detailed feedback about your recent stay with us. We truly value your insights as they help us identify areas for improvement to enhance the guest experience.Regarding your concerns about the security of our Kids Club, ensuring the safety and security of all children is of utmost importance to us. We have implemented a standard operating procedure requiring every guest to sign in and out their children using a registration form whenever they enter or exit the kids' club. Additionally, we have dedicated kids club staff who monitor the area and assist in opening and closing the doors for children. We take your feedback seriously, and our Kids Club Manager is currently reviewing additional steps with me to further enhance the security measures in place.We sincerely apologize for the cleanliness issues you encountered at the kids' water park seating area. We understand the importance of maintaining a clean and inviting environment for our guests, and we will address this with our team to ensure better upkeep of the area. Please rest assured that we have a cleaning schedule in place to ensure that all areas of the resort are regularly maintained to the highest standards of cleanliness and hygiene.Regarding the language barrier, we apologize if you experienced difficulties communicating with our staff. We will provide additional language training to ensure that all our guests receive the highest level of service.Thank you for acknowledging the good aspects of our hotel, including the location and the amenities for families. We're glad you enjoyed the night market and the nearby restaurants.We truly appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

Dear Natalie, Thank you for taking the time to share your experience with us following your recent stay. We are thrilled to hear that you had a fantastic stay and that our family rooms exceeded your expectations. Your satisfaction is our top priority, and we are delighted that you found our accommodations to be comfortable and spotlessly clean.It brings us immense joy to know that you enjoyed the friendly and helpful service provided by our staff. We strive to create memorable experiences for our guests, and your kind words serve as motivation for our team to continue delivering exceptional service.We are delighted that you found the breakfast options superb and that our beautiful beachfront location provided you with the perfect backdrop for your stay. Samui offers a wealth of dining options, and we are pleased to hear that you were able to explore and enjoy the variety of eateries available nearby.Regarding your feedback about the pool area, we apologize for any inconvenience you experienced due to the limited number of sunbeds. Please rest assured that we will review this matter and explore ways to enhance the poolside experience for our guests.Once again, thank you for choosing to stay with us. We truly appreciate your feedback, and we hope to have the pleasure of welcoming you and your family back for another memorable stay in the future. With thanks and best regards,

Dear Chad,Thank you for sharing your wonderful experience with us! We're thrilled to hear that you and your family enjoyed your stay and that our amenities and dining options met your expectations.It's fantastic to know that you found our kids' facilities awesome and appreciated the variety and quality of dining options nearby. We're also delighted that you enjoyed our delicious breakfast spread, and we're pleased to offer complimentary meals for kids to make your stay even more enjoyable.We apologize for any inconvenience caused by the nearby night market outside the hotel. Your feedback is valuable to us, and we'll certainly look into ways to mitigate noise disturbances in the future.Thank you for choosing to stay with us, and we look forward to welcoming you and your family back for another amazing experience!Withn thanks and best regards,

Dear Alexandra,Thank you very much for your incredibly kind words about your recent stay at our hotel. We are beyond thrilled to hear that your experience with us was nothing short of exceptional.It brings us immense joy to know that our staff's hospitality, the quality of our breakfast, and the comfort of our rooms exceeded your expectations. Your feedback about the parking, the spacious and modern room, and the comfort of the beds means the world to us. We strive to provide a seamless and comfortable experience for all our guests, and we're thrilled that you found everything to your satisfaction.We're especially grateful for your understanding and appreciation of our prompt response to the issue with your shower. Your comfort and satisfaction are of utmost importance to us, and we're pleased that we could resolve the matter swiftly for you.It warms our hearts to hear that you would return to our hotel in a heartbeat and that your only regret was not staying longer. We would be absolutely delighted to welcome you back for another wonderful stay whenever you're ready.Once again, thank you for choosing to stay with us. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,

Dear Barak,We would like to express our sincere gratitude for your fantastic rating following your recent stay at our hotel. Your high rating means the world to us and serves as a testament to our commitment to providing exceptional experiences for our guests.Once again, thank you for choosing to stay with us and for your outstanding rating. We hope to have the pleasure of welcoming you back in the future for another exceptional stay.With thanks and best regards,

Dear Silvia, We are overjoyed to read your fantastic 5/5 review, and we truly appreciate you taking the time to share your experience. It brings us immense joy to know that you enjoyed your stay with us.Your kind words about our spacious, modern, and very clean rooms, perfect location, helpful staff, and super nice pools mean a lot to us. We're especially thrilled that you found our hotel perfect for families, and it warms our hearts to hear that the splash area for kids, playroom inside, and outdoor playground contributed to a memorable experience for you and your family.Thank you for choosing Holiday Inn Resort Samui Bophut Beach. We hope to have the pleasure of welcoming you and your family back for another delightful stay in the future.With thanks and best regards, Miguel JaunGeneral Manager

Dear hamza, Thank you for choosing to stay at the Holiday Inn Resort Samui Bophut Beach, and for taking the time to give us a perfect score! We're thrilled to hear that you had an excellent experience during your stay.Your positive feedback is truly appreciated. If you have any specific highlights or aspects of your stay that you particularly enjoyed, we would love to hear more about them. Your insights can guide us in maintaining and enhancing the high standards we strive for.Once again, thank you for your glowing review. We look forward to the pleasure of welcoming you back for another exceptional stay in the future.With thanks and best regards, Miguel JaunGeneral Manager

Dear Donatello, Thank you for choosing our Resort for your stay! We're delighted to hear that you found our hotel to be very family-friendly and that the spacious room with a dedicated bunk bed area for the kids met your expectations.We thank you for your valuable suggestion to enhance the indoor playground area and explore more interactive and organized options for the mini club. Your input is crucial as we continuously strive to improve our offerings.We look forward to implementing your suggestions and are eager to welcome you and your family back for another memorable stay. Thank you once again for choosing our Holiday Inn Resort Samui Bophut Beach.With thanks and best regards, Miguel JaunGeneral Manager

Dear Balaram, Thank you for choosing to stay at Holiday Inn Resort Samui Bophut Beach. We appreciate your feedback, although we regret to learn that your experience did not meet your expectations.Upon investigation with our team, we couldn't find any recorded incidents during your stay. Your satisfaction is our top priority, and we would appreciate the opportunity to understand your concerns better. However, please note that contact details cannot be left in this response.If you could kindly reach out to the hotel directly, we would be grateful for the chance to address any issues you may have encountered and work towards a resolution.We value your feedback and hope to have the opportunity to welcome you back for a more positive experience in the future.Warm regards,Miguel JaunGeneral Manager

Dear Gillian, Many thanks for your fantastic review, wonderful to see that you truly enjoyed your recent stay with us. The hotel team and I are looking forward to welcoming you back soon, with best regards, Miguel

Dear Binay, Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience did not meet your expectations, and we appreciate the opportunity to address any concerns you may have.However, as your review does not include specific details, it's challenging for us to identify the issues you encountered during your stay. We would greatly appreciate it if you could provide additional information or contact us directly so that we can better understand your experience and work towards a resolution.Guest satisfaction is our top priority, and we are committed to ensuring a positive experience for every guest. Your input is invaluable in helping us improve our services.We hope to have the opportunity to discuss your concerns further and welcome you back for a more enjoyable stay in the future.With thanks and best regards, Miguel JaunGeneral Manager

Dear Bonnie, Thank you so much for choosing to stay at our Resort and for taking the time to share your experience with us!We're thrilled to hear that you and your family had such a fantastic time during your stay. Creating a welcoming and enjoyable experience for families is a top priority for us, and we're delighted to know that our facilities were well-suited for your needs. Our team takes great pride in maintaining a clean and welcoming environment for our guests, and it's wonderful to hear that you found everything well-kept.It's fantastic that the little ones had a blast at the Splash Pad and kids' club – seeing the kids happy and entertained truly makes our day! We understand how precious downtime can be for parents, and we're glad you were able to enjoy some relaxing moments while the kids had their fun.We appreciate your kind words about our staff. Ensuring our guests feel welcome and taken care of is something we prioritize, and it's heartwarming to know that our team's smiles made a positive impact on your stay.We're thrilled to have been a part of your family holiday and that our location added to the convenience and enjoyment of your experience.Thank you again for your wonderful feedback. We can't wait to welcome your family back for another memorable stay in the future!With thanks and best regards, Miguel JaunGeneral Manager

Dear Robert, Thank you for taking the time to share your feedback.We regret that your experience fell below your expectations. We truly value guest feedback as it helps us continually improve. Regrettably, without specific details about your stay, we are unable to address the concerns directly.Your satisfaction is our priority, and we'd love to learn more about your experience to ensure we address any areas needing attention. If there's an opportunity to discuss your stay in more detail, please feel free to reach out to our guest relations team directly through Expedia's messaging platform.We hope to have the chance to welcome you back for a stay that exceeds your expectations.With best regards, Miguel

Dear Michael, Many thank for this fantastic review, wonderful to see that you truly enjoyed your recent stay with us!The hotel team and I are looking forward to welcoming you back soon, with best regards, Miguel

Dear Aurelie, Thank you for taking the time to rate your recent stay at our hotel. We regret that your experience did not meet your expectations entirely. Your satisfaction is our priority, and we hope for the opportunity to welcome you back for an improved experience in the future.With best regards, Miguel

Dear Avi, Many thanks for this fantastic review, wonderful to see that you enjoyed your recent stay with us!The hotel team and I are looking forward to welcoming you back soon, with best regards, Miguel

Dear Ching Yee, Many thanks for the great review, happy to see that you enjoyed your recent stay with us!The Hotel Team and I are looking forward to welcoming you back soon, with best regards, Miguel

Dear Natalie, Many thanks for the great review, wonderful to see that you enjoyed your stay with us!The hotel team and I are looking forward to welcoming you back soon, with best regards, Miguel

Dear Ravi, Many thanks for your review of your recent stay with us, great to see that you had a good time with us and especially liked our central location here in Fisherman's Village. The Hotel Team and I are looking forward to welcoming you back soon, with best regards, Miguel

Dear Dany, Thank you for sharing your feedback about your recent 1 Night stay at our hotel. We genuinely appreciate your input as it helps us improve our services. We regret to learn that your experience with our room service did not meet your expectations, and we would like to address your concerns.We apologize for any inconvenience caused by the absence of a physical menu in your room. We do offer a digital room service menu via the HandiGo App, and instructions, including a QR code, are thoughtfully placed in each room for easy access. Furthermore, we do offer 24/7 room service to cater to the needs of our valued guests. We apologize if there was any miscommunication or if the service fell short of what you anticipated.We are glad to note your observation that our hotel is well occupied. We hope that you might reconsider and give us another chance to provide you with the experience you deserve. We would love the opportunity to welcome you back and make your future stay exceptional.Once again, thank you for sharing your thoughts. We value your feedback and are committed to using it constructively to enhance the experiences of our future guests.With thanks and best regards, Miguel

Dear Kie Kei, Many thanks for the great review of your recent stay with us. Wonderful to see that you rated the service provided by our hard working team at 5 stars. The Hotel Team and I are looking forward to welcoming you back soon, with best regards, Miguel

Dear Guest,Thank you for taking the time to share your feedback with us.I'm sorry to receive your negative review of your recent stay with us. After a thorough review of the situation, it appears that you had booked a Kids Suite, while your friend had reserved a standard room. Regrettably, due to the high demand and occupancy levels during your stay, we weren't able to accommodate your request for a complimentary upgrade to a Kids Suite for your friends. With best regards, Miguel Jaun

Dear Readers,I appreciate your time in considering this review, but I'd like to provide some context. It has come to our attention that the guest has submitted nearly identical reviews on two occasions, which is why I have replicated my response for clarity.During their stay, we encountered a series of challenges with these particular guests. Despite these challenges, our dedicated Hotel Team consistently aimed to deliver the best possible service within the established rules and regulations of the hotel.To address specific concerns raised in the review: The guests attempted to take away food from the breakfast buffet, and our vigilant team promptly intervened to explain our policy and ensure compliance as this is outlined clearly in both signage and the welcome letter. Additionally, during a particularly busy breakfast period, the guests attempted to take a table that was already reserved for another patiently waiting guest in line.Our Housekeeping and Engineering Team diligently perform a thorough daily cleaning of our Kids Pool (Splash Pad) upon closure. In the rare occurrence of pool contamination, our established protocol involves temporary closure, chemical treatment, and water backwashing. I would like to clarify that there is no record of such an incident during the guests' stay.We take all feedback seriously and appreciate the opportunity to address these matters. As always, we strive to ensure that our guests have a comfortable and enjoyable stay.Warm regards,Miguel JaunGeneral Manager

Dear Readers,I appreciate your time in considering this review, but I'd like to provide some context. It has come to our attention that the guest has submitted nearly identical reviews on two occasions, which is why I have replicated my response for clarity.During their stay, we encountered a series of challenges with these particular guests. Despite these challenges, our dedicated Hotel Team consistently aimed to deliver the best possible service within the established rules and regulations of the hotel.To address specific concerns raised in the review: The guests attempted to take away food from the breakfast buffet, and our vigilant team promptly intervened to explain our policy and ensure compliance as this is outlined clearly in both signage and the welcome letter. Additionally, during a particularly busy breakfast period, the guests attempted to take a table that was already reserved for another patiently waiting guest in line.Our Housekeeping and Engineering Team diligently perform a thorough daily cleaning of our Kids Pool (Splash Pad) upon closure. In the rare occurrence of pool contamination, our established protocol involves temporary closure, chemical treatment, and water backwashing. I would like to clarify that there is no record of such an incident during the guests' stay.We take all feedback seriously and appreciate the opportunity to address these matters. As always, we strive to ensure that our guests have a comfortable and enjoyable stay.Warm regards,Miguel JaunGeneral Manager

Dear Toshihiro, Many thanks for the fantastic review, wonderful to see that you enjoyed your recent stay with us. The Hotel Team and I are looking forward to welcoming you back soon, with best regards, Miguel

Dear Amal, Thank you for taking the time to share your valuable feedback about your recent stay at our resort. We appreciate your choice to stay with us and your candidness in expressing your thoughts about your experience.We are glad to hear that you found our resort beautiful and in a great location, and we are especially pleased that your children enjoyed the Kids Club with its amazing space and facilities. Providing an enjoyable experience for families is important to us, and we are thrilled that the Kids Club was a highlight for your little ones.We understand that the pool towel card system may have raised some concerns during your stay. In the past, we faced challenges with the loss of pool towels, which sometimes resulted from guests taking them on excursions and inadvertently forgetting to return them. By implementing the pool towel card system, our aim is to encourage a more responsible use of towels, allowing all guests to have access to fresh ones whenever needed. We apologize for any inconvenience this may have caused and assure you that our intention is to provide a positive and convenient experience for our valued guests.Regarding the pricing during the busiest period of the year, we understand that our rates may be higher than usual. The peak season brings an increased demand for accommodations on the island, and as a result, our prices reflect the market conditions during this time. We continuously strive to provide the best value for our guests, considering the services and amenities we offer.We appreciate your feedback about the setup and ambiance of our resort. As a global brand, we endeavor to offer a consistent experience across our properties while incorporating local influences. However, we understand that each guest may have individual preferences, and we apologize if our resort's style did not fully meet your expectations.Thank you once again for your constructive criticism, which helps us identify areas for enhancement. Your satisfaction is our utmost priority, and we hope you will consider giving us another opportunity to exceed your expectations should your future travels bring you back to the area.With thanks and best regards, Miguel

Dear Wesley, Thank you for sharing your valuable feedback about your recent stay at our hotel. We sincerely appreciate your choice to spend your time with us and your kind remarks about our family-friendly facilities.We are thrilled to hear that you found our facilities to be really nice and that the beach access and nearby dining options added to the overall appeal of your stay. Our team works hard to ensure our guests have a memorable and enjoyable experience, and we are pleased that we could make your family vacation special.We apologize for any inconvenience you experienced during the check-in and check-out processes. Your feedback is crucial to us, and we will use it to assess our procedures and make improvements to ensure a smoother and more efficient experience for all our guests.Once again, thank you for your feedback and for choosing to stay with us. We are looking forward to welcoming you back soon, with best regards, Miguel

Dear Geoffrey, Many thanks for the great score, happy to see that you enjoyed your recent stay with us!The Hotel Team and I are looking forward to welcoming you back soon, with best regards, Miguel

Dear Ambia, Man thanks for this fantastic score, wonderful to see that you enjoyed your recent stay with us. The Hotel Team and I are looking forward to welcoming you back soon, with best regards, Miguel

Dear Michelle, Many thanks for this fantastic review, wonderful to see that you enjoyed your recent stay with us. The Hotel Team and I are looking forward to welcoming you back soon, with best regards, Miguel

Dear Lisa, Many thanks for the great review. Your feedback about the resort's ambiance being quite busy and chaotic during your stay is duly noted. We understand the importance of ensuring a safe and pleasant environment for all our guests, especially families with children. Rest assured, we are actively working on enhancing our supervision protocols to address this concern effectively.Despite the occasional busy atmosphere, we are thrilled that you still found our resort to be in a great spot. We are looking forward to welcoming you back soon, with best regards, Miguel

Dear Gerald, Many thanks for this fantastic review, wonderful to see that you thoroughly enjoyed your recent stay with us. The Hotel Team and I are looking forward to welcoming you back soon, with best regards, Miguel

Dear Noga, Many thanks for this fantastic review, wonderful to see that you enjoyed your recent stay with us. The Hotel Team and I are looking forward to welcoming you back again soon, with best regards, Miguel

Dear Tushar, Many thanks for the fantastic review, wonderful to read that you enjoyed your recent stay with us and especially liked our extensive Children Facilities. We are looking forward to welcoming you back soon, with best regards, Miguel

Dear Kunal, Many thanks for the fantastic review, great to see that you enjoyed your recent stay with us!The Hotel Team and I are looking forward to welcoming you back soon, with best regards, Miguel

Dear Tessa, Many thanks for this fantastic review, great to see that you enjoyed your recent stay with us and liked our central location here in Bophut. The Hotel Team and I are looking forward to welcoming you back soon, with best regards, Miguel

Dear Johan, Many thanks for the fantastic review, great to see that you enjoyed your recent stay with us!The Hotel Team and I are looking forward to welcoming you back soon, with best regards, Miguel

Dear Sang Gab, Many thanks for the great review, happy to read that you enjoyed your recent stay with us. The Hotel Team and I are looking forward to welcoming you back soon, with best regards, Miguel

Dear Tamir,Many thanks for the great review, happy to read that you enjoyed your recent stay with us. The Hotel Team and I are looking forward to welcoming you back soon, with best regards, Miguel

Dear Wanlop, Many thanks for the great review, happy to read that you enjoyed your recent stay with us. The Hotel Team and I are looking forward to welcoming you back soon, with best regards, Miguel

Dear Gaye, Many thanks for the great review, happy to see that you enjoyed your recent stay with us. The Hotel Team and I are looking forward to welcoming you back soon, with best regards, Miguel

Dear Jiyoung, Many thanks for the fantastic review, great to see that you enjoyed your recent stay with us. The Hotel Team and I are looking forward to welcoming you back soon, with best regards, Miguel

Dear Cham Mitch, Many thanks for the great review, happy to read that you enjoyed your recent stay with us. The Hotel Team and I are looking forward to welcoming you back soon, with best regards, Miguel

Dear Guest, Thank you for choosing to stay at Holiday Inn Samui and for taking the time to share your valuable feedback with us. We are delighted to hear that you had a comfortable stay in one of our Kids Suites and that our resort provided a great experience for your family.We appreciate your constructive comments on areas where we can improve, and we assure you that we take them seriously to enhance our guests' satisfaction. We will discuss these points in our next meetings and work on addressing / improving this.Once again, thank you for your valuable review, and we hope to have the opportunity to welcome you and your family back for another enjoyable stay in the future. Should you have any further suggestions or requests, please do not hesitate to contact us directly.With thanks and best regards,Miguel and Hotel Team

Dear Sanjitkumar, Many thanks for the fantastic review, great to see that you enjoyed your recent stay with us. The Hotel Team and I are looking forward to welcoming you back soon, with best regards, Miguel

Dear vivekananda, Many thanks for the great review, happy to read that you enjoyed your recent stay with us. The Hotel Team and I are looking forward to welcoming you back soon, with best regards, Miguel

Dear Andy, Many thanks for the fantastic review and the lovely pictures of our hotel. Very happy to read that you enjoyed our central location here in Bophut/Fishermans Village. The Hotel Team and I are looking forward to welcoming you back soon, with best regards, Miguel

Dear Anusharao, Many thanks for the fantastic review, great to see that you enjoyed your recent stay with us. The Hotel Team and I are looking forward to welcoming you back soon, with best regards, Miguel