Indoor pool, pool loungers

Reviews of Hampton Inn and Suites Kokomo

2.5 out of 5
Hampton Inn and Suites Kokomo
2920 S Reed Rd, Kokomo, IN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 396 out of 644 reviews" "
Rating 8 - Good. 174 out of 644 reviews" "
Rating 6 - Okay. 37 out of 644 reviews" "
Rating 4 - Poor. 18 out of 644 reviews" "
Rating 2 - Terrible. 19 out of 644 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Christy Welch on 22 Apr,2024
Thank you so much for the fantastic review! We are so glad you enjoyed your stay and we hope to see you again soon.

8/10 Good

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and nice. Wasnt impressed with breakfast.
Stayed 1 night in Apr 2024
Response from Christina Welch on 15 Apr,2024
I am so sorry that you did not enjoy our breakfast. If I may ask, was it the food or the service? We truly appreciate your feedback and hope you will be our guest in the future.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Christy Welch on 11 Apr,2024
Thank you so much for taking your time to give our hotel an excellent review. We do enjoy seeing our guest feedback and we hope you will visit us again soon.

8/10 Good

polly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Christina Welch on 1 Apr,2024
Thank you so much for the feedback! We truly appreciate you being our guest and hope to see you again soon.

10/10 Excellent

Marc

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, clean and convenient.
Stayed 2 nights in Mar 2024
Response from Christina Welch on 31 Mar,2024
Thank you so much for the wonderful review. We truly appreciate your kindness regarding our location and our cleanliness. Thank you for being our guest and we hope to see you again!

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Christina Welch on 18 Mar,2024
Thank you so much for taking your time to give us a review. We hope to do even better for you during your next visit to Kokomo! Thank you for being our guest!

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is nice. Rooms are nice and roomy. The breakfast is really good. The pool area is large and clean.
Stayed 1 night in Mar 2024
Response from Christina Welch on 15 Mar,2024
Thank you so much for the great review of our hotel and staff! We appreciate you being our guest and we hope to see you during your next visit to Kokomo!

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property quiet
Stayed 1 night in Dec 2023
Response from Christina Welch on 26 Feb,2024
Thank you so much for the wonderful review! Our team truly appreciates your feedback and we hope to see you again soon!

8/10 Good

Tadeusz

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean comfortable, very happy with the stay and the price
Stayed 1 night in Feb 2024
Response from Christina Welch on 26 Feb,2024
Thank you so much for the great feedback regarding your stay! Please keep us in mind on your next visit to Kokomo and thank you for being our guest!

10/10 Excellent

Trudy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Emma at check in was wonderful, efficient and gave a great suggestion for mexican food!
Stayed 1 night in Feb 2024
Response from Christina Welch on 27 Feb,2024
I am so glad you enjoyed your experience and because you mentioned Emma by name I congratulated her with a free dinner out! Thank you so much for being our guest and we hope to see you again soon!

10/10 Excellent

Roger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location.
Stayed 1 night in Feb 2024
Response from Christina Welch on 19 Feb,2024
Thank you so much for the wonderful review! We truly appreciate our guest feedback and we hope to see you again in the near future!

10/10 Excellent

S'K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay!
Stayed 1 night in Feb 2024
Response from Christina Welch on 16 Feb,2024
Thank you so much for the amazing review! We are so happy you enjoyed your stay with us! Thank you so much for being our guest!

10/10 Excellent

Ena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Christina Welch on 16 Feb,2024
Thank you so much for the great rating / review! We truly appreciate your business and we hope that you will stay with us again when you revisit Kokomo, IN!

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my recent stay. I needed a room due to plumbing issues at my residence, and the Hampton Inn was a great choice!
Stayed 1 night in Feb 2024
Response from Christina Welch on 15 Feb,2024
Thank you so much for the great review! We truly appreciate your business and hope that you get to stay with us for fun instead of house issues next time!

10/10 Excellent

Tracie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phenomenal. Staff and amenities 5 star
Stayed 1 night in Feb 2024
Response from Christy Welch on 10 Feb,2024
Wow! What a compliment...I will pass this along to the staff! We truly appreciate you leaving a review and we hope to see you again during your next visit to Kokomo!

6/10 Okay

jerrold

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We always stay at Hampton Inns because of their reputation of friendliness, cleanliness, breakfast choices, convenient locations and great rates. The Kokomo, Ind. location is becoming dated and needs some updating. The only complaint we did have was the lady working in the breakfast area. We experienced short tort responses to our questions. We also observed her doing the same to other guests.
Stayed 3 nights in Jan 2024
Response from Christy Welch on 10 Feb,2024
Thank ou so much for letting us know of the issue with our breakfast attendant. I will be sure to pass this along to all of the staff, so they may understand that is not how we are to treat our guests. I do apologize that the building is dated. We are on a list to be renovated and I am hoping it will happen soon. Thank you so much for being a loyal guest to our hotel and thank you for your patience.

2/10 Terrible

Roselee

Disliked: Staff & service
Stayed 3 nights in Jan 2024
Response from Christy Welch on 10 Feb,2024
I am so sorry that you had a horrible experience with us and I hope that you will consider our hotel again during your next visit to Kokomo, IN,. Thank you for being our guest!

8/10 Good

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Christina Welch on 15 Feb,2024
Thank you so much for giving us a review! Please let us know if there is anything we can do to help make your next visit even better!

10/10 Excellent

YONGHOI, Pflugerville

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Condition
Stayed 7 nights in Jan 2024
Response from Christina Welch on 15 Feb,2024
Thank you so much for the great review last month! We truly appreciate your business and we hope to see you again soon!

2/10 Terrible

Cheryl

Stayed 1 night in Jan 2024
Response from Christina Welch on 15 Feb,2024
I am so sorry that you did not enjoy your stay with us. Thank you so much for letting us know about your issues with our hotel.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were very clean, staff was very friendly and helpful and breakfast was very good. Would definitely stay there again.
Stayed 2 nights in Jan 2024
Response from Christy Welch on 8 Jan,2024
Thank you so much for the wonderful review of our hotel! I will be sure to pass along your comments to our hotel staff and let you know that we hope you will be our guest again soon!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed a wonderful 4 day stay. Staff was very nice, room was comfortable and it had a great breakfast!
Stayed 4 nights in Dec 2023
Response from Christy Welch on 8 Jan,2024
Thank you so much for your wonderful review of our hotel and staff! We truly appreciate your business and your feedback, and we hope you will be our guest again soon!

8/10 Good

Tejas

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 28 nights in Dec 2023
Response from Christy Welch on 4 Jan,2024
Thank you for taking your time to give us a review! We are please to hear that you enjoyed your stay, but ask what we can do better for your next visit to our hotel. We thank you so much for being our guest and hope to see you again soon!

10/10 Excellent

Jennifer

Stayed 2 nights in Dec 2023
Response from Christina Welch on 15 Feb,2024
Thank you so much for the great review! We hope to see you again soon!

6/10 Okay

Thomas

Stayed 2 nights in Dec 2023
Response from Christy Welch on 2 Jan,2024
Thank you so much for taking your time to give us a review. Please let us know what we can do to make your next visit with us, a better one.

10/10 Excellent

Ros

Stayed 1 night in Dec 2023
Response from Christy Welch on 2 Jan,2024
Thank you so much for the excellent review! We truly appreciate your business and we hope to see you again soon!

8/10 Good

JILL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slightly older, but still nice features and affordable.
Stayed 4 nights in Dec 2023
Response from Christy Welch on 2 Jan,2024
Thank you so much for your feedback. We appreciate your feedback and we hope you will visit us again soon!

2/10 Terrible

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will never use Expedia again. The Hampton Inn was fine. The room was fine. But the only rooms available through Expedia were adjacent to the elevators and across the hall from the ice machines! Very noisy all night long. The elevator shaft was literally on an adjoining wall. The noise and VIBRATION occurred every time anyone used the elevator. The Hampton Inn staff tried their best to make me happy, but I found out the hard way the only rooms available through Expedia were the least-desirable in the whole hotel. As the staff member told me "the only rooms we allow Expedia to book are ones we wouldn't be able to book otherwise." Since Expedia is third party in this transaction, the staff couldn't even upgrade me to a nicer room. As I said ... NEVER will I use Expedia again.
Stayed 2 nights in Dec 2023
Response from Christy Welch on 27 Dec,2023
I am so sorry that you had such a bad experience. The staff member you talked to is mistaken regarding the room alloment for Expedia. I am so truly sorry that we did not change your room type while you were here. That is what should have been done. I am going to invoke our 100% Guarantee due to the issues you encountered. You should see a credit for your stay within the next 7-10 days. Thank you for letting us know you had an issue, and please contact the hotel directly with any questions Thankyou for being our guest!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Veary clean room and bathroom
Stayed 2 nights in Dec 2023
Response from Christy Welch on 24 Dec,2023
Thank you so much for the excellent review! We are so happy you enjoyed your stay and we look forward to your return visit! Have a wonderful Holiday!

10/10 Excellent

Debra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Here for business and the Inn was warm n cozy throughout my stay.
Stayed 1 night in Dec 2023
Response from Christy Welch on 20 Dec,2023
Thank you so much for the wonderful review! We are so happy that you enjoyed your stay with us and we hope you have a wonderful Holiday Season. Thank you for being our guest!

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service
Stayed 1 night in Dec 2023
Response from Christy Welch on 20 Dec,2023
Thank you so much for the kind comment regarding our service. I will be sure to pass it along to our staff! Thank you for being our guest!

10/10 Excellent

Susan

Stayed 1 night in Dec 2023
Response from Christy Welch on 18 Dec,2023
Thank you so much for the great review of our hotel. We hope to see you again soon, and we hope you enjoy the holiday season! Thank you for being our guest!

2/10 Terrible

Dennis

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Christy Welch on 18 Dec,2023
I am so sorry that you did not enjoy your stay. Please llet us know what we can do better for you. We are always happy to make changes to better accommodate your stay.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Christy Welch on 18 Dec,2023
Thank you so much for the excellent review! It means a lot to our staff to hear that you enjoyed your stay. Thank you again for being our guest!

10/10 Excellent

Roger

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, a great experience. Very happy with the room, staff and facility
Stayed 1 night in Dec 2023
Response from Christy Welch on 12 Dec,2023
Thank you so much for the wonderful review! We are so happy that you enjoyed your stay and we look forward to seeing you again soon. Happy Holidays!

10/10 Excellent

Lauren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Staff and Property.
Nice stay. Nice rooms. Close to running trail.
Stayed 1 night in Dec 2023
Response from Christy Welch on 11 Dec,2023
Thank you so much for the wonderful review! We truly appreciate your feedback and we hope to see you again very soon! Happy Holidays!

10/10 Excellent

Iacopo

Stayed 1 night in Dec 2023
Response from Christy Welch on 27 Dec,2023
Thank you so much for the wonderful review! We hope to see you again soon and we hope you have a Happy Holiday season!

8/10 Good

Pilho

Stayed 2 nights in Nov 2023
Response from Christy Welch on 24 Dec,2023
Thank you so much for your feedback! We hope to make your next experience with us a five star! Please let us know if there is anything we can do to make it better for your! Happy Holidays!

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and professional. Our room was clean and well layed out. The breakfast had several options to choose. Our only issue was the extra firm bed. This made sleeping challenging.
Stayed 2 nights in Nov 2023
Response from Christy Welch on 30 Nov,2023
I am so sorry to hear that you did not sleep well. That is one of the biggest points to staying at a hotel. Thank you so much for letting me know and we hope you will give us another try on your next visit to Kokomo!

10/10 Excellent

Frank and Diana

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay here when we come to Kokomo. It is pet friendly and close to everything.
Stayed 2 nights in Nov 2023
Response from Christy Welch on 29 Nov,2023
Thank you so much for the wonderful review! We trulay appreciate you being a loyal guest and we will see you next time you are in town!

8/10 Good

Penny

Stayed 2 nights in Nov 2023
Response from Christy Welch on 20 Dec,2023
Thank you so much for taking your time to give us a review! We appreciate your feedback and hope to see you again soon!

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kids loved the pool and the breakfast. The staff was super sweet and they took very good care of everything there. It was a great price also!
Stayed 1 night in Nov 2023
Response from Christy Welch on 28 Nov,2023
Thank you so much for the wonderful review and I am so glad that your kids enjoyed the stay. Thank you so much for being our guest and we hope to see you again next time!!!

8/10 Good

Darwin

Stayed 1 night in Nov 2023
Response from Christy Welch on 18 Dec,2023
Thank you so much for taking your time to give us a review! We are glad you enjoyed your stay and hope to see you again soon!

8/10 Good

Lindsey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. We would stay again.
Stayed 1 night in Nov 2023
Response from Christy Welch on 28 Nov,2023
Thank you so much for the wonderful review! We truly appreciate your feedback and we hope to see you again soon!

10/10 Excellent

tara, Indianapolis

Stayed 1 night in Nov 2023
Response from Christy Welch on 18 Dec,2023
Thank you so much for the wonderful review! We are truly happy that you enjoyed your stay with us! Have a Happy Holiday Season and we hpe to see you again soon!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No signs to find the entrance. Good pool. Very good Breakfast. Nice clean rooms.
Stayed 1 night in Nov 2023
Response from Christy Welch on 21 Nov,2023
Thank you so much for the great review! We truly appreciate our guest feedback and we hope to see you again soon! Thank you for being our guest!

10/10 Excellent

daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good place
Stayed 1 night in Aug 2023
Response from Christy Welch on 3 Nov,2023
Thank you so much for the great review! We are so happy you enjoyed your stay and we look forward to seeing you again soon!

8/10 Good

Richie

Travelled with family, Business traveller
Liked: Amenities
All was very good. The only thing that I did not like was the mattress that’s hard to please everybody on a mattress I understand. Everything else was excellent.
Stayed 1 night in Oct 2023
Response from Christy Welch on 23 Oct,2023
Thank you so much for letting us know about the mattresses being too hard for you. I am truly sorry that was the case. We are currently looking into replacements, so please bare with us and we hope to see you again soon!

8/10 Good

Dianna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was helpful
No hangers or luggage rack in the room. Cost of a small double bed room definitely on the higher side for the area.
Stayed 1 night in Oct 2023
Response from Christy Welch on 23 Oct,2023
I am so sorry about the hangers and the luggage rack. They should have been in the closet (behind the mirrored door) in your room. I am so very sorry again and hope you will give us another chance to have a great stay!

10/10 Excellent

jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Hotel was hard to find. Signs were tiny! Once on the property it was nice. Very quiet. The hotel had one of the smallest, least well equipped fitness room of any hotel I have ever visited.
Stayed 1 night in Oct 2023
Response from Christy Welch on 23 Oct,2023
I am truly sorry that you had trouble finding us and that our fitness area was not what you were expecting. We are an older property and we are hoping for a renovation soon, so please bare with us and we hope you will visit us again on your next trip to Kokomo!