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Reviews of Holiday Inn Express & Suites Kokomo South, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Kokomo South, an IHG Hotel
5101 Cartwright Drive, Kokomo, IN

Reviews

8.8

Excellent

Rating 10 - Excellent. 98 out of 154 reviews" "
Rating 8 - Good. 32 out of 154 reviews" "
Rating 6 - Okay. 13 out of 154 reviews" "
Rating 4 - Poor. 7 out of 154 reviews" "
Rating 2 - Terrible. 4 out of 154 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all friendly and patient.
Stayed 1 night in May 2024

8/10 Good

Dave B

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Apr 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, knowledgeable and engaging staff
Stayed 2 nights in Apr 2024

6/10 Okay

Fred

Stayed 1 night in Apr 2024

10/10 Excellent

Virginia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was the friendliest staff i have ever had at a hotel. Property was very well maintained and clean. Breakfast was awesome.. The inly thing i would change is earlier pool hour and later pool hours.
Stayed 2 nights in Mar 2024

10/10 Excellent

Sam

Stayed 1 night in Mar 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Randolph, Peekskill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Casey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone at the front desk was SUPER nice and welcoming. I would definitely stay there again the next time I'm in Kokomo.
Stayed 1 night in Jan 2024
Response from Angela on 27 Jan,2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express KOKOMO SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Liliana, Peekskill

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, great location
Stayed 1 night in Jan 2024
Response from Angela on 27 Jan,2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express KOKOMO SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Barbara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnighter
Overnight stay on New Year’s Eve, went to a party in town and did not want to be out on the roads, and did not want to drive back home which was over an hour away. Very nice room and comfortable beds. Did not use any other part of hotel. One thing, it is hard to find because there is no sign on the main road, so if you are just looking for a hotel you aren’t going to see this one, it is tucked on a back street.
Stayed 1 night in Dec 2023
Response from Angela on 27 Jan,2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express KOKOMO SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were so clean. The employees both at the front and the ones that clean the rooms were pleasant and nice. The rooms are very new and nice looking. The area including the property and surrounding areas were clean and well maintained. The breakfast was fresh and tasted great. The bedding and pillows were really comfortable. Overall a great hotel.
Stayed 2 nights in Jan 2024
Response from Angela on 27 Jan,2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express KOKOMO SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

Sekyoung

Stayed 1 night in Dec 2023
Response from Angela on 27 Jan,2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express KOKOMO SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Janice

Stayed 1 night in Nov 2023
Response from Angela on 27 Jan,2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express KOKOMO SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice newer hotel.
Stayed 1 night in Dec 2023
Response from Angela on 27 Jan,2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express KOKOMO SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Angela on 27 Jan,2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express KOKOMO SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

RHONDA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room
Stayed 1 night in Nov 2023
Response from Angela on 27 Jan,2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express KOKOMO SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Jacob

Liked: Cleanliness
Stayed 1 night in Nov 2023

6/10 Okay

Eric

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Room wasn't cleaned the entire time we stayed (three nights) and you have to ask for towels....not again!
Stayed 3 nights in Nov 2023

10/10 Excellent

Ayman

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
It was a very nice comfortable stay.
Stayed 1 night in Oct 2023
Response from Angela on 2 Nov,2023
Thank you for your review. We hope that you will visit with us again in the near future.

10/10 Excellent

Murphy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good stay. Staff was friendly and helpful, only disappointing thing was the pancake maker was broken.
Stayed 1 night in Oct 2023
Response from Angela on 2 Nov,2023
Thank you for your review. We hope that you will visit with us again in the near future.

6/10 Okay

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
Noisy, by elevator, doors slamming, Room clean beds are nice
Stayed 1 night in Oct 2023

10/10 Excellent

RANDOLPH, Peekskill

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, nice and clean.
Stayed 1 night in Oct 2023
Response from Angela on 2 Nov,2023
Thank you for your review. We hope that you will visit with us again in the near future.

4/10 Poor

Tara Renee

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The room smelled absolutely terrible. Even though a sign on the front counter said towels would be replenished if you left them outside the room, this was not done. We had to pick up our towels every night when we came back, trashbags, tissue or anything else we needed. They also would only give us 2 towels and washclothes at a time. I will not stay here again.
Stayed 5 nights in Sep 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great
Stayed 3 nights in Sep 2023
Response from Angela on 26 Sept,2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express KOKOMO SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Donald, Beavercreek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just checked in. Place seems like new. I have high hopes for a good breakfast tomorrow. :)
Stayed 1 night in Sep 2023
Response from Angela on 26 Sept,2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express KOKOMO SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Angela on 18 Sept,2023
Thank you for your review. We hope to see you again in the near future!

8/10 Good

Julie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with thin walls
Check in was fast, room was nice and roomy. I stayed on the 2nd floor and we could hear running and noise from the 3rd floor or in the room above us. Could hear talking in the next room. At 2am we could hear people outside talking and laughing for about an hour. So, I would say thin walls. Overall stay was ok.
Stayed 1 night in Sep 2023
Response from Angela on 18 Sept,2023
Thank you for your review. We hope to see you again in the near future!

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friemdly
Stayed 1 night in Sep 2023
Response from Angela on 2 Nov,2023
Thank you for your review. We hope that you will visit with us again in the near future.

10/10 Excellent

Elizabeth

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Sep 2023
Response from Angela on 11 Sept,2023
Thank you for your review. We appreciate you taking the time to do so. We hope to see you again in the near future.

10/10 Excellent

Connie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful, and polite.
Stayed 1 night in Sep 2023
Response from Angela on 11 Sept,2023
Thank you for your review. We appreciate you taking the time to do so. We hope to see you again in the near future.

4/10 Poor

Nancy

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Took an extremely long time to check in - he ” (oh , you are Hotels .com ) long nailsthat were very dirty underneath - ZERO in the friendliness scale and I was the only person there . Notes all over hotel : don’t put towels here ( but no place to put them ).THIS IS NOT GARBAGE ! Silly torn up notes and all over breakfast geez . Peeling in bathroom ceiling Dark fuzzy tiles in common areas . Looks great when you pull up and walk about - just don’t look too closely
Stayed 1 night in Aug 2023

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clerk was courteous and efficient.
Stayed 1 night in Aug 2023
Response from Angela on 18 Aug,2023
Thank you for your review. We appreciate your feedback.

10/10 Excellent

Brittany

Stayed 1 night in Aug 2023
Response from Angela on 11 Sept,2023
Thank you for your review. We appreciate you taking the time to do so. We hope to see you again in the near future.

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Aug 2023
Response from Angela on 11 Aug,2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express KOKOMO SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Terri

Stayed 3 nights in Aug 2023
Response from Angela on 11 Sept,2023
Thank you for your review. We appreciate you taking the time to do so. We hope to see you again in the near future.

10/10 Excellent

Emerson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very fresh and clean.
Stayed 1 night in Jul 2023
Response from Angela on 11 Aug,2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express KOKOMO SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Elizabeth

Stayed 2 nights in Jul 2023
Response from Angela on 11 Aug,2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express KOKOMO SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Angela on 10 Jul,2023
Thank you for your review... we hope to see you again in the near future.

10/10 Excellent

jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
The service was excellent. The staff went above and beyond to help us and make the stay great
Stayed 1 night in Jul 2023
Response from Angela on 6 Jul,2023
Thank you for your review... we appreciate your feedback. We hope to see you again in the near future.

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good night!
Stayed 1 night in Jun 2023
Response from Angela on 29 Jun,2023
Thank you for your review...we hope to see you again in the near future.

10/10 Excellent

Kevin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Angela on 29 Jun,2023
Thank you for your review. We hope to see you again in the near future.

6/10 Okay

Stacey

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
I was locked out of my room. Staff made new keys and still couldn’t get into my room. Staff finally got me and my son in. Staff said that maintenance would fix it in the morning. When we got up for breakfast we were locked out again and my son had a baseball game to get to. We were almost late because we couldn’t get into our room. It was just an inconvenience. He left with a friend, good thing he left his bat bag in the. Car overnight. I finally got into my room a 1/2 hour later. Also, when we first got into the room there was a dust rag left in the room. Shower curtain had stains all over it. Needs to be cleaned a bit better.
Stayed 1 night in Jun 2023
Response from Angela on 29 Jun,2023
Thank you for your review. We have discussed this with our staff for additional training. We hope to see you again, for another chance to serve you in the near future.

4/10 Poor

Ryan

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Traveled 14 hours. Asked for a quiet room away from ice machine and elevator. Instead received a room with a violently loud air conditioner. Rattled and shook. Did not sleep. Informed front desk. She said she would let maintenance know. Horrible night stay
Stayed 1 night in Jun 2023
Response from Angela on 29 Jun,2023
Thank you for your review. We have discussed this with our staff for further training, We hope you give us another chance to serve you in the future.

4/10 Poor

Danielle

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Apr 2023

8/10 Good

JENNY, STARKVILLE

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
White floors were unique and gave it a clean inviting feeling but I could see that they had to work constantly to keep the floors white and clean. The pool seemed to have a very strong smell of chemicals. That could be due to Covid measures or just over-doing it on the chemicals. The staff was very friendly and helpful. I liked this very much. They got the items that I requested right away.

10/10 Excellent

bailey

Travelled with family
Liked: Cleanliness, property conditions & facilities
There wasn’t any coffee during the evening time.. other than that, pretty good!
Stayed 1 night in Apr 2023

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly! The rooms were very clean.
Stayed 1 night in Mar 2023
Response from Angela on 31 Mar,2023
Thank you for the great review... we hope you visit again in the near future.

10/10 Excellent

al

Travelled with family and small children, Business traveller
Liked: Staff & service, property conditions & facilities
Fresh and clean and quiet.
Stayed 1 night in Mar 2023
Response from Angela on 28 Mar,2023
Thank you so much for your positive review. We will look forward to seeing you again in the near future....

2/10 Terrible

Cary

Stayed 1 night in Mar 2023