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Reviews of Holiday Inn Kolkata Airport, an IHG Hotel

4 out of 5
Holiday Inn Kolkata Airport, an IHG Hotel
Biswa Bangla Sarani, Near City Centre 2, Kolkata, West Bengal

Reviews

7.8

Good

Rating 10 - Excellent. 80 out of 185 reviews" "
Rating 8 - Good. 49 out of 185 reviews" "
Rating 6 - Okay. 28 out of 185 reviews" "
Rating 4 - Poor. 12 out of 185 reviews" "
Rating 2 - Terrible. 16 out of 185 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Anindya

Disliked: Cleanliness, amenities, property conditions & facilities
I chose to stay in this hotel due to its proximity to the Kolkata airport. The hotel is not maintained well. The room has a musty odor. The furniture tops were dirty, and sticky. The bedsheet had oil stains and hair from earlier guest. The bathroom did not have hand towels or wash cloths. The bathroom was not properly cleaned. The property looks very dated due to poor maintenance. I am giving these details as I do not want other guests plan to have a restful sleep prior to a flight like I did. Wish I had read the earlier reviews and not stayed here.
Stayed 1 night in Apr 2024

10/10 Excellent

ALOKE

Liked: Cleanliness, staff & service, property conditions & facilities
people are good here
Stayed 1 night in Mar 2024

10/10 Excellent

Leena

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very stylish and elegant and clean.
Stayed 1 night in Feb 2024

6/10 Okay

Shantanu

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Things I liked: During breakfast the staff was coming to talk to you often. Food options were nice as well during breakfast. Room service was satisfactory. Location is close to the airport so that's convenient. However a shuttle to and from the airport would be rather helpful. Things I didn't like: The random security check under the taxi using a mirror and luggage scanner which was not manned while our luggage passed through it at 2 am made no sense. It just feels like a process to tick the box with no real purpose from the security staff. Lobby doesn't suit Holiday Inn's image as there were people sleeping in the lobby (it rather looked like they had passed out after having a spirited night). During check in I was not given any information may be considering half of my family had already checked in earlier during the day. I figured out the WiFi password by myself later in the room. Out of the 2 rooms booked one didn't have a refrigerator. The property is among the dirtiest start rated hotels I have ever been in. The lobby, corridor the rooms all are barely "cleaned" to say that there is housekeeping staff and again like the security staff it just felt like they are doing their job to tick the box. I have a baby who has asthma and struggles around dust. But the rooms were dusty. The carpets were stained, the parts around the carpet had dust and gunk settled around it. Forced to give feedback while the hotel staff was standing over my shoulder during check out.
Stayed 1 night in Feb 2024

10/10 Excellent

David J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

4/10 Poor

Anuradha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel needs complete renovation....Misses the Mark of Holiday Inn hotels in other cities
Stayed 1 night in Jan 2024

2/10 Terrible

Kumar

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Subhankar

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible stay the room we were given was smelly and suffocating
Stayed 1 night in Jan 2024

10/10 Excellent

Ayush

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Karl

Liked: Staff & service
Stayed 3 nights in Dec 2023

10/10 Excellent

Amitava

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel. Very clean and courteous hotel staff.
Stayed 1 night in Dec 2023

10/10 Excellent

Sreeram

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Nayanika

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good except the housekeeping. It was very slow. They took 2 hours to just get 2 bottles of water and after multiple phone calls. Even after paying extra surcharge for suite room, they got a thin mattress to sleep on floor for the third guest. They did find a cot and a thick mattress after multiple complaints and phone calls. I expect better treatment w.r.t housekeeping and the price I was paying for the room.
Stayed 1 night in Dec 2023

6/10 Okay

Srijan Kumar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a 4-star restaurant. Too many issues to write down. But the staff is excellent and food was good .
Stayed 11 nights in Dec 2023

10/10 Excellent

Prathamesh

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently placed to the airport. Has a shopping mall for food and fruits next door. Should improve the condition of the approach road. Very dusty and broken. Staff is very pleasant and supportive
Stayed 1 night in Dec 2023

8/10 Good

Vicki

Stayed 8 nights in Dec 2023

8/10 Good

YEZAHO

Stayed 3 nights in Dec 2023

6/10 Okay

Lalrintluanga

Travelled with family
Disliked: Property conditions & facilities, room comfort
Ok hotel close to the airport.
Stayed 1 night in Dec 2023

10/10 Excellent

Suparno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Souvik Rakshit on 11 Nov,2023
Dear Guest,Greetings of the day!Thank you for choosing us for your recent visit,We are delighted to know about your stay experience. It is our soul desire to deliver the guest centric services to all our valued guests.We look forward to welcome you back here at Holiday Inn Kolkata Airport in near future.Warm Regards,Souvik RakshitL&Q Manager

10/10 Excellent

Suparno

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Souvik Rakshit on 11 Nov,2023
Dear Guest,Greetings of the day!Thank you for choosing us for your recent visit,We are delighted to know about your stay experience. It is our soul desire to deliver the guest centric services to all our valued guests.We look forward to welcome you back here at Holiday Inn Kolkata Airport in near future.Warm Regards,Souvik RakshitL&Q Manager

8/10 Good

TANZEEM

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good average hotel near airport
Stayed 1 night in Oct 2023
Response from Souvik Rakshit on 3 Nov,2023
Dear Guest,Greetings of the day!Thank you for choosing us for your recent visit,We are delighted to know about your stay experience. It is our soul desire to deliver the guest centric services to all our valued guests.We look forward to welcome you back here at Holiday Inn Kolkata Airport in near future.Warm Regards,Souvik RakshitL&Q Manager

6/10 Okay

Cassandra

Liked: Staff & service
Disliked: Cleanliness
Room and bathroom was not clean. Bathroom shower knob came off, shower was not clean and didn’t give you very much toilet paper. The one positive thing was the breakfast and staff was great! Not a 4 star hotel.
Response from Souvik Rakshit on 3 Nov,2023
Dear Guest,Greetings from Holiday Inn Kolkata,Thank you for your summary and insights about your experience at our hotel. We are very regretful for the inconvenience you faced regarding the shortcomings that you encountered. Please accept our sincerest apologies in this regard.In light of your comments, we are thoroughly reviewing these service areas and looking at how we can improve. We have also shared your comments with relevant departments to be more vigilant during these events.We are dedicated to making improvements on your experience.Best RegardsSouvik Rakshit

4/10 Poor

Shravanthi

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The corridor was smelly and the room was dripping water. I would not recommend this hotel at all.
Stayed 1 night in Jul 2023
Response from Prateek Mohan on 9 Aug,2023
Dear Guest,Greetings from Holiday Inn Kolkata,Thank you for your summary and insights about your experience at our hotel. We are very regretful for the inconvenience you faced regarding the shortcomings that you encountered. Please accept our sincerest apologies in this regard.In light of your comments, we are thoroughly reviewing these service areas and looking at how we can improve. We have also shared your comments with relevant departments to be more vigilant during these events.We are dedicated to making improvements on your experience.Best RegardsPrateek Mohan

4/10 Poor

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware before you say sweet dreams,
The cleanliness of the hotel had been compromised. I had stayed in HHH before but this time they disappointed me. The pillow covers and bed sheets were not changed and cleaned. Someone’s spit stain was left on the on the pillow.
Stayed 2 nights in Jul 2023
Response from Prateek Mohan on 9 Aug,2023
Dear Guest,Greetings from Holiday Inn Kolkata,Thank you for your summary and insights about your experience at our hotel. We are very regretful for the inconvenience you faced regarding the shortcomings that you encountered. Please accept our sincerest apologies in this regard.In light of your comments, we are thoroughly reviewing these service areas and looking at how we can improve. We have also shared your comments with relevant departments to be more vigilant during these events.We are dedicated to making improvements on your experience.Best RegardsPrateek Mohan

4/10 Poor

Shariq

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Nothing other than all the staff was asking for 5 star reviews, which to me was pathetic as the staff focus was on getting 5 star rating rather than providing service.
Stayed 8 nights in Jun 2023
Response from Prateek Mohan on 9 Aug,2023
Dear Guest,Greetings from Holiday Inn Kolkata,Thank you for your summary and insights about your experience at our hotel. We are very regretful for the inconvenience you faced regarding the shortcomings that you encountered. Please accept our sincerest apologies in this regard.In light of your comments, we are thoroughly reviewing these service areas and looking at how we can improve. We have also shared your comments with relevant departments to be more vigilant during these events.We are dedicated to making improvements on your experience.Best RegardsPrateek Mohan

10/10 Excellent

Narendra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked almost everything.
Stayed 2 nights in Jun 2023
Response from staff on 26 Jul,2023
Thank you for the feedback

8/10 Good

SUBHASHIS

Travelled with family
Liked: Staff & service, property conditions & facilities
The Approach for the property is not good currently. Rest good
Stayed 2 nights in May 2023

8/10 Good

MANOSH

Stayed 6 nights in Apr 2023

8/10 Good

Malcolm

Stayed 1 night in Mar 2023
Response from Souvik Rakshit on 21 Mar,2023
Dear Guest,Greetings of the day!Thank you for choosing us for your recent visit,We are delighted to know about your stay experience. It is our soul desire to deliver the guest centric services to all our valued guests.We look forward to welcome you back here at Holiday Inn Kolkata Airport in near future.Warm Regards,Souvik RakshitL&Q Manager

8/10 Good

Nick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Clean and Convenient
Stayed 1 night in Mar 2023
Response from Prateek Mohan on 14 Mar,2023
Dear Guest,Greetings from Holiday Inn Kolkata Airport!It is an immense pleasure for us to learn of your great experience. Thankyou for the appreciation.We look forward to welcome you back again and assure you that the joy of serving you on your next visit will be the same.Kind RegardsPrateek Mohan

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs a revamp!!
Located close to the aport makes for an excellent location , unfortunately location is not the only criteria and much is left to be desired for this property to be considered a hotel of even a star repute .. pictures on the site are promotional but far from the original offerings ..cold food an unkempt lobby and restaurant , damp smelling rooms and dirty bathrooms seem to be an accepted normal ..This location has a long way to go to earn its stars .
Stayed 1 night in Feb 2023
Response from Prateek Mohan on 14 Mar,2023
Dear Guest,Thanks for rating us,We also express our gratitude for taking out time to share your valuable feedback regarding your recent stay with Holiday Inn Kolkata Airport We apologize for the inconvenience caused to you.It is our constant endeavor to exceed your expectations and to build a long-term relationship with valuable guest like yourself. I do hope that you will be able to put this one off experience deviation behind you and give us another opportunity to serve you. We look forward to welcome you back soon.Thanks with warm RegardsPrateek Mohan

10/10 Excellent

Maharaj

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality, great location and cleanliness
Stayed 1 night in Feb 2023
Response from Prateek Mohan on 14 Mar,2023
Dear Guest,Greetings of the day!Thank you for visiting Holiday Inn kolkata Airport.Your encouraging words will truly boost the team's confidence as it is our soul desire to deliver the best service to all the guests who are staying or dining with us. Thank you for your recommendation.We look forward to welcome you back here at Holiday In kolkata Airport in near future.Warm Regards,Prateek Mohan

8/10 Good

Soumen, Beaverton

Travelled with family
Liked: Cleanliness, staff & service, amenities
Breakfast was great, lots of choices and very good service. Staff was very prompt and very attentive. Best thing in the hotel was service.
Stayed 2 nights in Jan 2023
Response from Prateek Mohan on 14 Mar,2023
Dear Guest,Greetings from Holiday Inn Kolkata Airport!We are very pleased to know that you have enjoyed our services and hotel facilities. Thank you for your feedback.Looking forward to welcome you back.Best RegardsPrateek Mohan

6/10 Okay

abul

Liked: Cleanliness
Disliked: Staff & service
Positives: I liked the reception, check in and checkout which was efficiently done. Negatives: Room service was poor, TV didn't work, no hand towel in the bathroom, in dining out of the 6 beer choices on the menu only one was available.
Response from Prateek Mohan on 19 Jan,2023
Dear Guest,Greetings of the day!Thank you for choosing us for your recent visit,We are delighted to know about your stay experience. It is our soul desire to deliver the guest centric services to all our valued guests.We look forward to welcome you back here at Holiday Inn Kolkata Airport in near future.Warm Regards,Prateek Mohan

6/10 Okay

Aruna

Liked: Cleanliness, amenities
Room was not very quiet you could hear someone next to your room snoring at night had difficulty to fall sleep. Also, the room service for assistance not very efficient waited to for a bit then ended up doing things on my own mostly. Also, room card was an everyday issue even if you tell the front staff they seems to be least bothered was there for 5 nights & everyday couple of times this will happen. Ended up moving to another hotel for that reason. Good thing about my stay was breakfast & dinner included which I paid extra. Restaurant staff & cleaning staffs very polite & helpful. They checked on me almost every day that was very sweet.
Response from Prateek Mohan on 19 Jan,2023
Dear Guest,Greetings of the day!Thank you for choosing us for your recent visit,We are delighted to know about your stay experience. It is our soul desire to deliver the guest centric services to all our valued guests.We look forward to welcome you back here at Holiday Inn Kolkata Airport in near future.Warm Regards,Prateek Mohan

6/10 Okay

Anup kumar

Stayed 1 night in Dec 2022
Response from Prateek Mohan on 19 Jan,2023
Dear Guest,Greetings of the day!Thank you for choosing us for your recent visit,We are delighted to know about your stay experience. It is our soul desire to deliver the guest centric services to all our valued guests.We look forward to welcome you back here at Holiday Inn Kolkata Airport in near future.Warm Regards,Prateek Mohan

2/10 Terrible

Koushik

Disliked: Cleanliness, amenities, property conditions & facilities
The dirtiest Holiday Inn I have stayed in my life. Only one towel? Hair? Are you kidding?
Response from Prateek Mohan on 19 Jan,2023
Dear Guest,Thank you for doing business with our Holiday Inn Kolkata Airport. At Holiday Inn, we want to provide the best service and amenities for our guests. I'm sorry for the issues you encountered. I have sent your feedback to our hotel management as a tool for service enhancement. I also sent you a private message to extend our apology.We thank you again for doing business with us. I hope you can give us a chance to host your next stay.Best regards,Prateek MohanOperation manager

10/10 Excellent

Glen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feather pillows
Response from Prateek Mohan on 19 Jan,2023
Dear Guest,Greetings of the day!Thank you for choosing us for your recent visit,We are delighted to know about your stay experience. It is our soul desire to deliver the guest centric services to all our valued guests.We look forward to welcome you back here at Holiday Inn Kolkata Airport in near future.Warm Regards,Souvik RakshitL&Q Manager

10/10 Excellent

Basar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Response from Prateek Mohan on 5 Dec,2022
Dear Guest,Warm Greetings!We are delighted to know that you have enjoyed your stay and the overall services of Holiday Inn Kolkata Airport.It feels great when guests appreciates the property and it is everyone's hard work and effort that brings the smile of satisfaction on a guests face. We drive ourselves in this desire to achieve the guest satisfactionWe would love to welcome you back here at Holiday Inn Kolkata Airport in near future.Best Regards,Prateek Mohan

10/10 Excellent

Sankar

Stayed 1 night in Nov 2022
Response from Prateek Mohan on 4 Dec,2022
Dear Guest,Greetings from Holiday Inn Kolkata Airport!Thank you for choosing Holiday Inn Kolkata Airport for your recent visit,We are pleased to hear that you had a pleasant experience over here.We truly value your words of appreciation.Looking forward to welcome you back here at Holiday Inn Kolkata Airport.Thanks with warm regardsPrateek Mohan

4/10 Poor

Vishal, Manukau

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2022

4/10 Poor

Paresh

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Missing Butter- Holiday Inn Airport Kolkata
Surprisingly Holiday Inn didn’t provide the Butter in breakfast. When asked they kept peanut butter in front of us and asked us to manage. When refused, they said for last 2 days the Amul butter is short and gets over quickly… Ridiculous to know we were not given butter during our 2 day stay….no staff was having an answer to this …. This really compelled me to write a review….
Stayed 2 nights in Nov 2022
Response from Prateek Mohan on 15 Nov,2022
Dear Guest,Thanks for rating us We also express our gratitude for taking out time to share your valuable feedback regarding your recent stay with Holiday Inn Kolkata Airport We apologize for the inconvenience caused to you.It is our constant endeavor to exceed your expectations and to build a long-term relationship with valuable guest like yourself. I do hope that you will be able to put this one off experience deviation behind you and give us another opportunity to serve you. We look forward to welcome you back soon.Thanks with warm regardsPrateek Mohan

6/10 Okay

Richard

Travelled with group
Disliked: Cleanliness
Very Disappointing Stay
Only OK. This is a mostly negative review. Not very welcoming front desk staff, I had to settle the bill on arrival rather than departure. I had a booking that included breakfast for two people, the reception desk were not aware of this, I had to forward my email confirmation before they would accept this. I was visiting friends in Kolkata, the reception staff would not allow any visitors to my room, stating it was policy, even if they checked the I.D, although they did allow my friend that collected me from the airport, I did manage to sneak a few visitors past them though, haha. In Room facilities did not match the Description, most of the facilities mentioned were not present - Minibar, Iron, Ironing board, Hairdryer, Bath Robes, no welcome pack in the room. bedding was not changed during my stay, cleanliness level was just OK. No Air freshener. Bathroom - The Water never got hot in the shower or the sink and pressure was very low especially in the Shower. Restaurant and Bar - Limited choice at Breakfast, especially Juices, they only had mixed fruit, although Watermelon was available by request. I expected Curd to be on offer in the breakfast selections, again I had to request this. I only ate Evening meal once and wouldn't choose to again, the Bar area adjacent to the restaurant was playing loud music, this was very distracting, especially when people kept standing in the doorway leaving the door open, making the music even louder, not a pleasant dining experience.
Stayed 10 nights in Sep 2022
Response from Prateek Mohan on 18 Oct,2022
Dear Guest,Thanks for rating us ,We also express our gratitude for taking out time to share your valuable feedback regarding your recent stay with Holiday Inn Kolkata Airport We apologize for the inconvenience caused to you.It is our constant endeavor to exceed your expectations and to build a long-term relationship with valuable guest like yourself. I do hope that you will be able to put this one off experience deviation behind you and give us another opportunity to serve you. We look forward to welcome you back soon.Thanks with warm regardsPrateek Mohan

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Always only one towel and no bathroom floor mat in all Indian hotels.
Stayed 1 night in Sep 2022
Response from Prateek Mohan on 7 Oct,2022
Dear Guest,Thanks for rating us,We also express our gratitude for taking out time to share your valuable feedback regarding your recent stay with us.Regards,Prateek Mohan

4/10 Poor

Eddy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
This place is not good to stay, even for only one night! The room smells very bad, the ceiling of the bathroom is full of fungus. It said that is a non-smoking hotel but the smell of smoke was all the time inside, I asked for a room change, but they didn’t have the same room that I payed. The restaurant bathroom was very dirty. The staff is excellent, very helpful and nice.
Stayed 1 night in Jul 2022
Response from Prateek Mohan on 15 Jul,2022
Dear Guest, Thanks for rating us, We also express our gratitude for taking out time to share your valuable feedback regarding your recent stay with Holiday Inn Kolkata Airport We apologize for the inconvenience caused to you.It is our constant endeavor to exceed your expectations and to build a long-term relationship with valuable guest like yourself. I do hope that you will be able to put this one off experience deviation behind you and give us another opportunity to serve you. We look forward to welcome you back soon. Thanks with warm regards Prateek Mohan

10/10 Excellent

YOLANDA

Stayed 1 night in May 2022
Response from Prateek Mohan on 11 Jun,2022
Dear Guest, Thanks for rating us We also express our gratitude for taking out time to share your valuable feedback regarding your recent stay with us. Regards, Prateek Mohan

6/10 Okay

USASHI

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2022
Response from Prateek Mohan on 1 Jun,2022
Dear Usashi, Thank you for your feedback. Looking forward to your visit again. Best regards Prateek Mohan

8/10 Good

Antony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room, comfortable bed, all facilities worked.
Stayed 1 night in Apr 2022
Response from Prateek Mohan on 27 Apr,2022
Dear Guest, Thanks for rating us, We also express our gratitude for taking out time to share your valuable feedback regarding your recent stay with us. Regards, Prateek Mohan

10/10 Excellent

subhashis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
House keeping and reception lacked professional attitude in their actions.
Stayed 1 night in Mar 2022
Response from Prateek Mohan on 29 Mar,2022
Dear Guest, Thanks for rating us, We also express our gratitude for taking out time to share your valuable feedback regarding your recent stay with Holiday Inn Kolkata Airport We apologize for the inconvenience caused to you.It is our constant endeavor to exceed your expectations and to build a long-term relationship with valuable guest like yourself. I do hope that you will be able to put this one off experience deviation behind you and give us another opportunity to serve you. We look forward to welcome you back soon. Thanks with warm regards Prateek Mohan