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Hotel H15 Francuski Old Town - Destigo Hotels

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Luxury
VIP Access
5.0 star property
9.6

Exceptional

Elegance in Krakow's historic heart

Artful and distinctive, this elegant hotel sits quietly in the heart of the Old Town, steps from Krakow's main attractions and vibrant restaurants. Enjoy spacious rooms with separate sitting areas and indulge in a delightful breakfast that sets the perfect tone for your day.

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Parking available
The current price is S$277
includes taxes & fees
1 Jun - 2 Jun

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of PLN 100 per pet, per day

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

Up to 20 kg per pet

Restrictions apply; for more information contact the property on the number on the booking confirmation

Food and water bowls are available

Children and extra beds

Children are welcome

1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for PLN 150.0 per day.

Cots (infant beds) are available for PLN 60 per stay

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: PLN 300 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately PLN 110 for adults and from PLN 55 for children
  • Airport shuttle fee: PLN 130 per vehicle (one-way, maximum occupancy 3)
  • Valet parking fee: PLN 120 per day (in/out privileges)
  • Nearby parking fee: PLN 120 per day(492 ft away; open 24 hours)
  • Pet fee: PLN 100 per pet, per day
  • Service animals are exempt from fees
  • Crib (infant bed) fee: PLN 60 per stay
  • Rollaway bed fee: PLN 150.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a smoke detector and a security system

Frequently asked questions

Is Hotel H15 Francuski Old Town - Destigo Hotels pet-friendly?

Yes, this hotel allows cats and dogs with a maximum weight of up to 20 kg per pet. There's a fee of PLN 100 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much does it cost to stay at Hotel H15 Francuski Old Town - Destigo Hotels?

As of 20 May, 2026, prices found for a 1-night stay for 2 adults at Hotel H15 Francuski Old Town - Destigo Hotels on 1 Jun, 2026 start from S$277, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel H15 Francuski Old Town - Destigo Hotels?

Valet parking is available for PLN 120 per day.

What time is check-in at Hotel H15 Francuski Old Town - Destigo Hotels?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Hotel H15 Francuski Old Town - Destigo Hotels?

Checkout is at noon.

Does Hotel H15 Francuski Old Town - Destigo Hotels provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of PLN 130 per vehicle applies.

Where is Hotel H15 Francuski Old Town - Destigo Hotels located?

Located in Kraków Old Town, this luxury hotel is within a 5-minute walk of Planty Park and Main Market Square. Czartoryski Museum and Florianska Street are just steps away. Kraków Główny Station is 16 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.6

Exceptional

9.6

Cleanliness

9.4

Location

9.8

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 344 out of 442 reviews
Rating 8 - Good. 77 out of 442 reviews
Rating 6 - Okay. 19 out of 442 reviews
Rating 4 - Poor. 2 out of 442 reviews
Rating 2 - Terrible. 0 out of 442 reviews

Reviews

Verified

10/10 Excellent

melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were superb! Very helpful and prompt with responses even before arrival. Perfect location for access, yet very quiet.
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Nice and clean hotel, brilliant customer service, really amazing breakfast
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Dennton

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel. Lovely large rooms. Good location.
Stayed 3 nights in Nov 2025
Verified

8/10 Good

Karolina

Liked: Cleanliness, staff & service, amenities
Clean, courteous staff, we asked for a baby cot and it had a baby sized pillow and duvet. Very happy with our stay. Breakfast was ok but for price we expects more choice.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Ellie

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel, great location, very friendly staff, and nice breakfast buffet bar!
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Mason

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful hotel in great location and amazing price!
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Geoffrey Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location.
Stayed 4 nights in Sep 2025
Verified

8/10 Good

Pasquale Di

Liked: Staff & service, amenities, property conditions & facilities
Very good location walk to everything excellent staff
Stayed 8 nights in Jun 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous stay

Hotel is wonderful and in a fabulous location. Very clean, comfortable beds and excellent service. Would highly recommend staying here.
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

marta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect , clean , the staff very professional
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building with lots of character. Colourful interesting decor. Facilities were great. Excellent Restaurant and Patisserie
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Danuta

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was exceptional!
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Ievgeniia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, nice staff
Stayed 1 night in Sep 2024
Verified

6/10 Okay

Pazi

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The roooms and furniture are quite dated. Staff were lovely and great location.
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Thomas Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location,very friendly staff & clean hotel
Stayed 3 nights in Feb 2024
Verified

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel and perfect location in Old Town.
Stayed 4 nights in May 2024
Verified

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic all round. Great service and great hotel
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location Great Hotel

Great Location, Beautiful Decor and very comfortable rooms. Staff very friendly and helpful
Stayed 3 nights in Dec 2024
Verified

8/10 Good

BRUCE

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and close to dining and shopping
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel with great staff. Value for money is excellent.
Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

Rajan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Fantastic location and lovely breakfast. Would recommend.
Stayed 4 nights in Oct 2024
Verified

10/10 Excellent

Denine

Liked: Cleanliness
Great hotel and location. Staff very professional and friendly.
Stayed 3 nights in Nov 2024
Verified

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice staff
Stayed 1 night in May 2025
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, very clean and really helpful staff
Stayed 4 nights in Apr 2024
Verified

10/10 Excellent

Mark

Liked: Staff & service, amenities, property conditions & facilities
Excellent location
Stayed 2 nights in Nov 2024