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Aparthotel

Portal House Apartments

3.0 star property
Aparthotel with free breakfast, steps from Royal Road

Choose dates to view prices

Photo gallery for Portal House Apartments

1 bedroom, premium bedding, minibar, in-room safe
Garden
Reception
1 bedroom, premium bedding, minibar, in-room safe
Private kitchen
Near the Royal Road, Portal House Apartments offers a serene retreat. Enjoy a sports massage, unwind in the garden or take advantage of laundry facilities and free breakfast buffet. With helpful staff and conference space, this aparthotel is perfect for both relaxation and business.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa
  • 24/7 front desk
  • Air conditioning
  • Outdoor space
  • Free WiFi

Room options

Check availability for these dates

Tonight
Oct 1 - Oct 2
Check availability for tonight Oct 1 - Oct 2
Tomorrow
Oct 2 - Oct 3
Check availability for tomorrow Oct 2 - Oct 3
Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Apartment

1 bedroom, premium bedding, minibar, in-room safe

Superior Apartment

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
Free cots/infant beds
  • 80 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed, 1 Twin Bed and 1 Double Sofa Bed

View all photos for Deluxe Apartment

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Apartment

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
Free cots/infant beds
  • 80 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed, 2 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Standard Room

1 bedroom, premium bedding, minibar, in-room safe

Standard Room

Highlights

Individually decorated
Air conditioning
Heating
Free cots/infant beds
Mini-fridge
LCD TV
Pillow menu
Separate bedroom
  • 21 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Junior Apartment

1 bedroom, premium bedding, minibar, in-room safe

Junior Apartment

Highlights

Air conditioning
Heating
Free cots/infant beds
Mini-fridge
LCD TV
Pillow menu
Separate bedroom
Blackout curtains
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Senior Apartment

Living area

Senior Apartment

Highlights

Air conditioning
Heating
Free cots/infant beds
Mini-fridge
LCD TV
Pillow menu
Separate bedroom
Blackout curtains
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Large Twin Bed
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About the area

Map
10 Swietego Krzyza, Kraków, Malopolskie, 33-332

What's nearby

  • Royal Road - 1 min walk - 0.0 km
  • Main Market Square - 3 min walk - 0.3 km
  • St. Mary's Basilica - 3 min walk - 0.3 km
  • Galeria Krakówska - 8 min walk - 0.7 km
  • Wawel Castle - 14 min walk - 1.2 km

Getting around

  • Kurdwanów P+R Station - 9 min drive
  • Kraków Główny Station - 17 min walk
  • Kraków (KRK-John Paul II - Balice) - 28 min drive

Restaurants

  • ‪Bull Pub - ‬2 min walk
  • ‪House of Beer - ‬1 min walk
  • ‪Taj - ‬2 min walk
  • ‪Milkbar Tomasza - ‬1 min walk
  • ‪Moaburger - ‬1 min walk

About this property

Portal House Apartments

Aparthotel with free breakfast, steps from Royal Road
Along with spa services, this smoke-free aparthotel has conference space and concierge services. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a 24-hour front desk, tour/ticket assistance and a garden are on-site. Each apartment provides a microwave and a coffee/tea maker, plus free WiFi and an LCD TV with satellite channels. Comforts include premium bedding and a pillow menu. Other touches available are a minibar and a rainfall shower. Housekeeping is available on request.
Portal House Apartments offers 20 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with satellite channels. Microwaves and coffee/tea makers are provided. Bathrooms include a shower with a rainfall showerhead, and hairdryers.

This Kraków aparthotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is offered on request and in-room massages can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages and sports massages.

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Property amenities

Pool/Spa

  • Deep-tissue massages
  • In-room massages
  • Sports massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi
  • Free WiFi has a 2-device limit

Parking and transport

  • Offsite parking available (PLN 100 per day); reservations required
  • 24-hour return airport shuttle on request for a surcharge

Family friendly

  • Children stay free (see details)
  • Highchair

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Electric kettle
  • Microwave
  • Mini-fridge

Dining

  • Free buffet breakfast available 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends
  • Minibar

Bedrooms

  • Bedroom
  • Pillow menu
  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Outdoor areas

  • Garden
  • Outdoor furniture

Work spaces

  • 377 square feet of conference space
  • Laptop workspace
  • Meeting room

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Free bottled water
  • Housekeeping (on request)
  • Luggage storage
  • Phone
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a historical district
  • In the city centre
  • Near a train station
  • Near an outlet shopping centre

Things to do

  • Billiards/pool table
  • Bicycle rentals nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 20 units
  • Banquet hall
  • Cleaning products are eco-friendly
  • Garden
  • Housekeeping (on request)

Policies

Check-in

Check-in time starts at 2:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 1:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: PLN 120 per vehicle (one-way, maximum occupancy 3)
  • Nearby parking fee: PLN 100 per day (820 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Free in-room WiFi has a 2-device limit

Property is also known as

Portal House Apartments Kraków
Portal House Apartments Aparthotel
Portal House Apartments Aparthotel Kraków

Frequently asked questions

Is Portal House Apartments pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Portal House Apartments?

Check-in begins at 2:00 PM. Late check-in is available during limited hours.

What time is check-out at Portal House Apartments?

Checkout is at 11:00 AM.

Does Portal House Apartments provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of PLN 120 per vehicle applies.

Where is Portal House Apartments located?

Located in Kraków Old Town, this aparthotel is within a 5-minute walk of Royal Road, Main Market Square and St. Mary's Basilica. Cloth Hall and Kraków Barbican are also within 10 minutes. Kraków Główny Station is 17 minutes by foot.

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Portal House Apartments Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 138 out of 166 reviews
Rating 8 - Good. 24 out of 166 reviews
Rating 6 - Okay. 3 out of 166 reviews
Rating 4 - Poor. 0 out of 166 reviews
Rating 2 - Terrible. 1 out of 166 reviews

9.8/10

Cleanliness

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Hazel

Liked: Cleanliness, property conditions & facilities, communication
Room spotless, staff friendly, breakfast superb
Stayed 3 nights in Sep 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities, communication
Spacious rooms, great location, friendly staff, nice breakfast.
Stayed 2 nights in Jul 2025

10/10 Excellent

dennis

Liked: Cleanliness, amenities
Centrally located to town square. The staff was very helpful.
Stayed 5 nights in Aug 2025

10/10 Excellent

Tracy

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location and friendly staff. Communication was excellent and helpful. They texted us when our room was ready. Rooms clean and spacious, beds comfortable. Breakfast was good. Would stay here again.
Stayed 2 nights in Aug 2025

10/10 Excellent

Kurt

Liked: Cleanliness, communication
Very clean, staff very helpful, great location and great breakfast.
Stayed 3 nights in May 2025

10/10 Excellent

mei yee

Liked: Cleanliness, room comfort, communication
The hotel environment is comfortable, the sheets are soft, and the bathroom is big enough! The hotel staff is sincere and attentive! The place is quiet and prosperous! Highly recommend!
Stayed 2 nights in Jun 2025

8/10 Good

CAROL

Liked: Cleanliness, room comfort, communication

Short break

Lovely hotel ,staff very helpful and friendly, very clean ,breakfast cold or hot buffet type plenty of it,very close to the main square but no noise. would stay again
Stayed 4 nights in Jun 2025

10/10 Excellent

Hanna

Liked: Cleanliness, room comfort, communication
Clean and well maintained hotel. Surprisingly quiet at night, no noise from outside. Breakfast was really good!
Stayed 1 night in Jun 2025

8/10 Good

Martha

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very nice and helpful people at the desk and we enjoyed the breakfasts which were different every day. Apartment was beautiful with plenty of storage and we enjoyed the balcony. My only problem, being a short person, was getting in and out of the tub which had very high sides.
Stayed 6 nights in Jul 2025

10/10 Excellent

Sophia

Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything was perfect. Staff were helpful and accommodating. Location is within short walking distance to attractions. Lots of places to eat in the area. Breakfast buffet was excellent. Each day they varied the hot food selection and salads. Room was spacious. Bathroom was spacious. AC/heating is centralized so can't control the temperature within the room. Hot water and water pressure worked. I enjoyed my stay at Portal.
Stayed 5 nights in Aug 2025

10/10 Excellent

Doris

Liked: Cleanliness, amenities, property conditions & facilities, communication
The hotel is around the corner from the main square and is very walkable to all sites, the train station, and tram options. The room was clean and comfortable, and the staff was very accommodating and friendly. The included breakfast was adequate with a small variety of options. My only negative is this, my room faced the front of the hotel and the street and I could not sleep with the window open at night due to the noise. However, when I closed the window, the soundproofing worked great but it was then warm in the room.
Stayed 5 nights in Aug 2025

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities, communication
The staff at the front desk were friendly and offered some great advice when asked about a few of the places I was thinking about visiting. The building sits on a relatively quiet street in the old town, so it is convenient but not as loud as I would imagine other locations might be. The room was clean and spacious but the bed was a little firm for my liking. Despite that, I would definitely stay here again.
Stayed 3 nights in Jul 2025

10/10 Excellent

randy

Liked: Cleanliness, amenities, property conditions & facilities, communication
Staff were all very kind, and helpful. Knew the area well, and was able to give me pointers to maximize my trip! 12/10 will definitely stay again.
Stayed 3 nights in May 2025

10/10 Excellent

Simon

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great accommodation with helpful friendly staff
Stayed 1 night in Mar 2025

10/10 Excellent

rachel

Liked: Cleanliness, room comfort, communication
Fab location just around corner from the main square. We stayed in the top floor apartment which was so spacious and comfortable. We were 3 friends staying together so this was ideal. Lovely breakfast and staff were really helpful and friendly. Would definitely recommend.
Stayed 3 nights in Jun 2025

10/10 Excellent

Leanne

Liked: Cleanliness, amenities, property conditions & facilities, communication
What a wonderful stay we had at portal apartments. Very good location. Accessible. I would like to say that the showers were great but maybe having a wet room would be an upgrade. My mum fell getting into the shower. There is no spa on site as like it states on Expedia but they have people come in for massages reasonable priced too! Lovely little balcony. Breakfast was great those cakes were to die for. Many thanks for a lovely stay. Leanne
Stayed 4 nights in Jul 2025

6/10 Okay

Mai

Too noisy
Stayed 2 nights in Jul 2025

8/10 Good

Victoria

Liked: Cleanliness, amenities, property conditions & facilities
Our stay at Portal House Apartments was very pleasant and superbly located. Easy to walk in the Old City and easy to get to trams to explore. One star docked for such hard beds! Otherwise the included breakfast was lovely and the accommodations charming.
Stayed 2 nights in May 2025

10/10 Excellent

Melody

Liked: Cleanliness, amenities, property conditions & facilities, communication
This place is a Gem just around the corner from everything , old school charm , rooms were beautiful it did get a little noisy for a few hours at night on a Friday but not bad Perfect Place to Stay 👏
Stayed 3 nights in May 2025

10/10 Excellent

Carlo

Liked: Cleanliness, room comfort, communication

Awesome Job Woytek

Place and roo. Was awesome. The front desk (Woytek) went above. Willing to help.
Stayed 1 night in Jun 2025

10/10 Excellent

Uta

Liked: Cleanliness, amenities, property conditions & facilities, communication
One of the nicest places. Everything perfect. Very kind staff. Good breakfast. They prepared lunch boxes, very yammy. Very clean, quiet and comfortable. Close to everything. Next time in Krakow we definitely stay in Portal House Appartements again. Thank you. We stayed in a Junior Suite.
Stayed 3 nights in Jun 2025

8/10 Good

Mitchell

Liked: Cleanliness, amenities, property conditions & facilities, communication
The only negative of this hotel was the air conditioning - the system is controlled by the staff and it is shared between rooms. For some reason the staff turn of the air conditioning on our third night and we had to go downstairs at midnight to have them turn it back on.
Stayed 4 nights in Jul 2025

10/10 Excellent

Harriet

Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything it says on the tin and more, attentive staff, great breakfast, fabulous apartments!
Stayed 2 nights in Feb 2025

10/10 Excellent

j

Liked: Cleanliness, room comfort, communication

Fantastic stay

Absolutely fabulous place to stay. Room was spacious and furnished top class. We had a seperate bedroom. Lovely kitchenette. High class bathroom. Brilliant location. 5 min to main square, walkable to nany places. Good public transport w min walk. Staff were marvellous. Felt very secure. Breakfast was just yummy. Thankyou. Would stay a million times over, already recommended to my brother.
Stayed 4 nights in Jun 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort, communication

Great

Comfortable stay in a central location.
Stayed 4 nights in Jan 2025