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Reviews of BELMONTE Hotel Krynica-Zdrój

5 out of 5
BELMONTE Hotel Krynica-Zdrój
23 Piekna, Krynica-Zdroj, Malopolskie

Reviews

8.6

Excellent

Rating 10 - Excellent. 23 out of 34 reviews" "
Rating 8 - Good. 5 out of 34 reviews" "
Rating 6 - Okay. 1 out of 34 reviews" "
Rating 4 - Poor. 0 out of 34 reviews" "
Rating 2 - Terrible. 5 out of 34 reviews" "

9.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Qian, College Station

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautifully designed and decorated. The staff are friendly. Swimming pool is very clean. The breakfast is ok. We had small problems like study lamp and scale not working when arrived, but were taken care of very quickly. One suggestion is that the internet connection could be better. It just keeps dropping. You have to sign in to the network many times.
Stayed 3 nights in Apr 2024

6/10 Okay

Kinga

Liked: Cleanliness, property conditions & facilities
Parking dodatkowo płatny, woda zimna w basenie, animatorzy dla dzieci wcale nie lubią przebywać z dziećmi i nie mają podejścia do dzieci
Stayed 1 night in Mar 2024

10/10 Excellent

joanna

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
rooms, pool, kids and pets freidnly, helpful, polite staff, beautiful mountains
Stayed 3 nights in Nov 2023

10/10 Excellent

Kamil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s Perfect
Hotel Belmonte offers the perfect stay in Krynica-Zdroj. It’s located on the side of a ski slope with a few hiking trails very close by so it’s nicely located right next to the forest where it feels like you’re on another world. The hotel facilities are top-notch with maybe the biggest wellness area I’ve seen - each of the 3 saunas and the steam room have a 14-person capacity. The breakfast selection is very expansive and top quality. The beds are super comfortable and there’s even a pillow menu (for free) to try other types of pillows. Will definitely be returning!
Stayed 4 nights in Oct 2023

10/10 Excellent

Karolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Concierge on 14 Aug,2023
Szanowna Pani Karolino,bardzo dziękujemy za wystawioną opinie. Niezmiernie nam miło, że pobyt w Belmonte Hotel ***** spełnił Pani oczekiwania.W imieniu całego #BELteamu zapraszamy do ponownej wizyty.Serdecznie pozdrawiamy z malowniczej Krynicy!KingaConcierge

8/10 Good

Lukasz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Concierge on 5 Aug,2023
Szanowni Goście,bardzo dziękujemy za wystawioną opinie. Niezmiernie nam miło, że pobyt w Belmonte Hotel ***** spełnił Państwa oczekiwania.W imieniu całego #BELteamu zapraszamy do ponownej wizyty.Serdecznie pozdrawiamy z malowniczej Krynicy!KingaConcierge

2/10 Terrible

Noémi

Stayed 1 night in Jul 2023

10/10 Excellent

Laszlo

Stayed 1 night in Jul 2023
Response from Concierge on 5 Aug,2023
Szanowni Goście,bardzo dziękujemy za wystawioną opinie. Niezmiernie nam miło, że pobyt w Belmonte Hotel***** spełnił Państwa oczekiwania.W imieniu całego zespołu zapraszamy do ponownej wizyty, aby wspólnie tworzyć niepowtarzalne #BELmoments.Serdecznie pozdrawiamy z pięknej KrynicyKingaConcierge

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful, comfortable and welcoming hotel
We’ve had a wonderful stay, the hotel is modern and comfortable. Great rooms, lovely views, and SPA. Breakfast could be a bit better, especially availability within last hour of service and live cooking options.
Stayed 2 nights in Jul 2023
Response from Concierge on 20 Jul,2023
Dear Guests,thank you for your kind words and for choosing to stay at Belmonte Hotel *****. We are delighted to hear that you had a wonderful and comfortable experience with us.We are pleased that you enjoyed our modern and comfortable rooms, as well as the lovely views and SPA facilities. Your feedback regarding the breakfast is valuable to us, and we will certainly take it into consideration to improve the service.Our Guests satisfaction is of utmost importance to us, and we are committed to continuously enhancing our services and offerings to ensure that every stay is exceptional.Best regards,Kinga Concierge

10/10 Excellent

Wlodzimierz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hospitality
I'm using an electric car and in this hotel charging is for free :) Nice surprice. Great hospitality. Good breakfast. Sure it was not my last time at this hotel.
Stayed 1 night in Jul 2023
Response from Jan Concierge on 19 Jul,2023
Dear Guest,we are very happy that your stay at the Belmonte Hotel brought such great memories. We look forward to your visit again.Best Regards.JanConcierge

10/10 Excellent

Artur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Concierge on 16 Jul,2023
Szanowni Goście,serdecznie dziękujemy za pozostawioną opinię. Cieszymy się, że spełniliśmy Państwa oczekiwania względem pobytu w Belmonte Hotel.Będzie nam bardzo miło gościć Państwa ponownie w niedalekiej przyszłości.Serdecznie pozdrawiamyKingaConcierge

10/10 Excellent

Grzegorz

Stayed 4 nights in Apr 2023

10/10 Excellent

Drahomir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

RAFAL

Stayed 1 night in Feb 2023

8/10 Good

Magdalena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Może być, ale 5 gwiazdek to duża przesada
Całkiem fajny hotel, ale 5 gwiazdek to zdecydowana przesada. Śniadania monotonne, przez tydzień dzień w dzień to samo. Hotel musi coś zrobić z organizacją parkingu przed wejściem do hotelu. Niedopuszczalne jest, aby tuż przy wejściu miejsce parkingowe dla osób niepełnosprawnych było okupowane przez osoby nieupoważnione do tego. Podobnie parkowanie przy samym wejściu do hotelu, nie na wyznaczonych miejscach stanowi poważne zagrożenie dla innych osób.
Stayed 7 nights in Feb 2023

10/10 Excellent

Jakub

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2023
Response from Anna, Concierge on 13 Feb,2023
Dziękujemy Panie Jakubie,i serdecznie zapraszamy do ponownych odwiedzin naszego hotelu!Pozdrawiamy z Krynicy!

10/10 Excellent

Artur

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Anna, Concierge on 13 Feb,2023
Bardzo serdecznie dziękujemy Panie Arturze,zapraszamy ponownie do odwiedzenia Belmonte Hotel!Pozdrawiamy z Krynicy

10/10 Excellent

Katarzyna

Stayed 2 nights in Jan 2023
Response from Anna, Concierge on 13 Feb,2023
Dziękujemy Pani Katarzyno!Cieszymy się bardzo, że pobyt był udany. Serdecznie zapraszamy do ponownego odwiedzenia Belmonte Hotel.Pozdrawiam serdecznie

10/10 Excellent

Rafal

Stayed 2 nights in Aug 2022
Response from Anna, Concierge on 13 Feb,2023
Dziękujemy Panie Rafale!Zapraszamy serdecznie do ponownych odwiedzin w Belmonte!Pozdrawiam serdecznie

10/10 Excellent

Rafal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
disturbed by noise from aggregates in the garden part it was impossible to sleep
Stayed 3 nights in Jul 2022
Response from Anna Concierge on 31 Aug,2022
Dear Sir, we are very sorry for this inconvienance.I truly regret that You didn't let me or any Staff know about your experience. Good relation and comunication is very important for us. The information and experience exchange let us react. I hope You will give us and our Hotel the second chance.Best regards

2/10 Terrible

Jeanette, Düsseldorf

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
For a 5 star hotel the service could be better and especially for that money. In some cases the staff at the reception were unable to provide information regarding ski areas/ski schools. There were also some cheeky answers. They charged over €10 for a Pepsi to the room and far too much was charged for a gravel parking spot that was icy.
Stayed 5 nights in Dec 2023

10/10 Excellent

Dóra Antónia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Anna, Concierge on 13 Feb,2023
Dear Antonia,thank You for your review stars. We will be happy to welcome You again at Belmonte!

2/10 Terrible

David

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Absolutely bad access to hotel !!! We cannot access the hotel due to high hill. Roads not cleared from snow. There is no information about that fact , even there is no note about other possibilities how to access this hotel via other roads. We spent 2 hours to finally check-in. We had to park our cars kilometers away. After that, (even the hotel were not full), we obtained rooms for our family in different floors even thought we requested it. Another big disappointment - outdoor jacuzzi closed , exactly just that day we stayed there. During check-out the receptionist asked us to pay parking !!! Really ? On the other hand the room was clean, modern and quite big. Also breakfast with a good choice of food, good coffee. We were absolutely not satisfied with the stay. I asked to talk with manager but without feedback. It is necessary to change the approach as it is rated as a 5* hotel .
Response from Anna, Concierge and Guest Relation Manager on 13 Feb,2023
Dear David,I am very sorry for Your feelings and emotions, not everything depends on people or hotel's equipment.Durring your arrival we had snow storm, as You remember. Yes, the hill is steep, but Krynica is a city in mountains and we are the ski-in ski-out hotel also. Your car was parked on city parking 750m far from hotel.I did offer You another road via Zamkowa street, but You refused and decided to leave the car on city parking. I picked You up and drove to Belmonte hotel.We were very sorry,but for Your and Your Family members safety we refused to open jacuzzis - the wheater was bad and temperature below 0 was causing icy surface and high risk of slipping. I am sure that You understand, that from our point o view The Guest Safety is most important hospitality part.I am realy sorry that one of our colleagues asked You about paying for prking lot. I am sure that she didn't mean to provoke You or make angry any way.I am happy to know that our breakfast service was satysfying You and Your Family. I believe that if You would have opportunity to stay longer the memories and feelings would be better. I hope that You will give us a chance to make the first impresion for the second time.Best regards

2/10 Terrible

David

Travelled with family
Disliked: Staff & service
Absolutely bad access to hotel !!! We cannot access the hotel due to high hill. Roads not cleared from snow. There is no information about that fact , even there is no note about other possibilities how to access this hotel via other roads. We spent 2 hours to finally check-in. We had to park our cars kilometers away. After that, (even the hotel were not full), we obtained rooms for our family in different floors even thought we requested it. Another big disappointment - outdoor jacuzzi closed , exactly just that day we stayed there. During check-out the receptionist asked us to pay parking !!! Really ? On the other hand the room was clean, modern and quite big. Also breakfast with a good choice of food, good coffee. We were absolutely not satisfied with the stay. I asked to talk with manager but without feedback. It is necessary to change the approach as it is rated as a 5* hotel .
Response from Anna, Concierge and Guest Relation Manager on 13 Feb,2023
Dear David,I am very sorry for Your feelings and emotions, not everything depends on people or hotel's equipment.Durring your arrival we had snow storm, as You remember. Yes, the hill is steep, but Krynica is a city in mountains and we are the ski-in ski-out hotel also. Your car was parked on city parking 750m far from hotel.I did offer You another road via Zamkowa street, but You refused and decided to leave the car on city parking. I picked You up and drove to Belmonte hotel.We were very sorry,but for Your and Your Family members safety we refused to open jacuzzis - the wheater was bad and temperature below 0 was causing icy surface and high risk of slipping. I am sure that You understand, that from our point o view The Guest Safety is most important hospitality part.I am realy sorry that one of our colleagues asked You about paying for prking lot. I am sure that she didn't mean to provoke You or make angry any way.I am happy to know that our breakfast service was satysfying You and Your Family. I believe that if You would have opportunity to stay longer the memories and feelings would be better. I hope that You will give us a chance to make the first impresion for the second time.Best regards

2/10 Terrible

David

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Absolutely bad access to hotel !!! We cannot access the hotel due to high hill. Roads not cleared from snow. There is no information about that fact , even there is no note about other possibilities how to access this hotel via other roads. We spent 2 hours to finally check-in. We had to park our cars kilometers away. After that, (even the hotel were not full), we obtained rooms for our family in different floors even thought we requested it. Another big disappointment - outdoor jacuzzi closed , exactly just that day we stayed there. During check-out the receptionist asked us to pay parking !!! Really ? On the other hand the room was clean, modern and quite big. Also breakfast with a good choice of food, good coffee. We were absolutely not satisfied with the stay. I asked to talk with manager but without feedback. It is necessary to change the approach as it is rated as a 5* hotel .
Response from Anna, Concierge and Guest Relation Manager on 13 Feb,2023
Dear David,I am very sorry for Your feelings and emotions, not everything depends on people or hotel's equipment.Durring your arrival we had snow storm, as You remember. Yes, the hill is steep, but Krynica is a city in mountains and we are the ski-in ski-out hotel also. Your car was parked on city parking 750m far from hotel.I did offer You another road via Zamkowa street, but You refused and decided to leave the car on city parking. I picked You up and drove to Belmonte hotel.We were very sorry,but for Your and Your Family members safety we refused to open jacuzzis - the wheater was bad and temperature below 0 was causing icy surface and high risk of slipping. I am sure that You understand, that from our point o view The Guest Safety is most important hospitality part.I am realy sorry that one of our colleagues asked You about paying for prking lot. I am sure that she didn't mean to provoke You or make angry any way.I am happy to know that our breakfast service was satysfying You and Your Family. I believe that if You would have opportunity to stay longer the memories and feelings would be better. I hope that You will give us a chance to make the first impresion for the second time.Best regards

10/10 Excellent

Kamil

Stayed 2 nights in Oct 2022
Response from Anna, Concierge on 13 Feb,2023
Dziękujemy Panie Kamilu!Zapraszamy ponownie do Krynicy i do Belmonte!Pozdrawiam serdecznie

10/10 Excellent

Miroslaw

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2022
Response from Anna Concierge on 31 Aug,2022
Bardzo dziękujemy za wizytę i cieszymy się, że pobyt w Belmonte Hotel spełnił Pana oczekiwania, a potrzeba wypoczynku została spełniona.Pozdrawiamy serdecznie

10/10 Excellent

Edyta

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Cudowne miejsce na najwyższym poziomie obslugi
Wspaniałe miejsce. Cudowna obsługa. Hotel na najwyższym poziomie. Polecam. Śniadania przepyszne bardzo urozmaicone, menu dla dzieci. Jeden z najlepszych obiektów 5* w jakim byliśmy. Animacje dla dzieci, które pozwalaja złapać chwilę oddechu i usciac w urokliwym barze, wypić pyszna kawę i podziwiać widoki gór
Stayed 2 nights in Aug 2022

8/10 Good

Artur

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Skomplikowane windy i słaby dojazd oraz zewnętrzny
Nowy obiekt 5 gwiazdek w Krynicy z nową profesjonalną obslugą ale w obiekcie jeszcze nie dokonczonym bo droga dojazdowa jest w złym stanie a parking poza hotelem do którego dowozi obsługa hotelu samochodem pomimo ze znajduje sie bardzo blisko. Dodatkowo problematyczny is system wind który wymaga przesiadek aby sie dostac z recepcji na 4 pietrze do poszczególnych poziomów hotelu.
Stayed 2 nights in Aug 2022
Response from Anna Concierge on 31 Aug,2022
Szanowny Panie,w imieniu całego Zespołu Belmonte dziękuję bardzo za docenienie naszej obsługi. Bardzo nam miło. Droga gminna jest remontowana i właśnie ze względu na jej stan, rozwiązaniem, które proponujemy naszym Gościom na czas remontu, jest maksymalne zminimalizowanie odczuwanej niedogodności i ułatwienie skomplikowanego dojazdu.Ubolewamy także nad Pana doświadczeniem związanym z zastosowanymi w hotelu rozwiązaniami komunikacyjnymi. Wierzę, że jakość naszej obsługi rekompensuje wszelkie niedogodności i sprawia, że pobyt jest wyjątkowy. Właśnie to jest naszym głównym celem.Tym samym zapraszamy ponownie do Belmonte.Pozdrawiam bardzo serdecznie z Krynicy

10/10 Excellent

MARIUSZ

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super pobyt.
Hotel wspaniały, obsługa przemiła, na pewno kiedyś tu wrócę.
Stayed 3 nights in Jul 2022
Response from Wioletta Sokołowska, Marketing Manager on 21 Jul,2022
Szanowny Panie Mariuszu, dziękujemy z podzielenie się z nami Państwa wrażeniami z pobytu w hotelu. Cieszymy się, że wypoczynek był udany. Będzie nam bardzo miło gościć Pana ponownie.

10/10 Excellent

Annica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Anna Concierge on 31 Aug,2022
Dziękujemy! Cieszymy się, że pobyt w Belmonte spełnił oczekiwania i potrzeby.Zapraszamy ponownie!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022
Response from Anna, Concierge on 13 Feb,2023
Dziękujemy za tę ocenę.Pozdrawiamy z Krynicy!