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Reviews of Natol Homestay - Kuching

2.5 out of 5
Natol Homestay - Kuching
Block J 3/4, Eden Height Condominium, Lorong 4 A, 900B, Kuching, Sarawak

Reviews

6.0
Rating 10 - Excellent. 0 out of 3 reviews" "
Rating 8 - Good. 2 out of 3 reviews" "
Rating 6 - Okay. 0 out of 3 reviews" "
Rating 4 - Poor. 0 out of 3 reviews" "
Rating 2 - Terrible. 1 out of 3 reviews" "

6.0/10

Cleanliness

6.0/10

Staff & service

4.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Phang

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Basic but comfortable and clean. This could be a great place to stay if you have business nearby but there wouldn't be much reason to stay in this residential area otherwise. I suggest accepting airport pick up. It is not easy to find the place. Taxi driver couldn't find it and people in the neighbourhood weren't aware of it. The person who was supposed to meet us didn't answer the phone so it took a long time to get into the building.
Stayed 1 night in Nov 2018
Response from Lisa on 15 Nov,2018
Hi.. Thank you for staying at Natol Homestay. We regret any inconvenienced caused by our staff. We will improve from time to time. Perhaps we will see u again in Natol Homestay / Natol Travelers & Business Inn in future..

8/10 Good

Jordan

Liked: Staff & service
Very friendly staff. A little complicated with check in but everything else was sorted. Friendly and caring staff indeed.
Response from Chatty on 18 Apr,2018
Dear Jordan, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We apologies about your check-in was a bit complicated, and we will do our best to improve it. We look forward to seeing you on your next trip to Kuching! Best Regards, Chatty, Reservation staff