"We stayed one night at Gradiali in Palanga with our toddler and overall we really enjoyed our stay.
The staff were genuinely friendly and warm. Every interaction felt pleasant and welcoming and that truly made a difference.
Check in was very busy with a long line and it did not quite feel like a 4.5 star spa experience at that moment. It felt more like a conveyor of arrivals. Maybe staggered check in times could help avoid so many guests arriving at once and make the experience feel calmer from the start.
The only area that was not quite what we expected was the spa and pool zone. We went on a Wednesday evening thinking it might be quieter but it was very crowded. There was loud music playing and a class happening in the pool that could be heard throughout the entire area so everyone had to listen to it. For me a spa is a place to relax and unwind and unfortunately it did not feel very relaxing that evening. It felt more like a water park atmosphere.
There is also a pizza place in the middle of the spa area. I understand it is probably meant to be convenient and family friendly but for me personally a fast food spot in the middle of a spa felt slightly off brand.
Breakfast was average but there were plenty of options so perhaps I just did not choose the right combinations.
On a very positive note, my husband had a Thai massage and he absolutely loved it. Huge compliments to the therapist as it was a real highlight of our stay.
Overall we had a nice stay especially than"
