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Reviews of Crowne Plaza Kuwait Al Thuraya City, an IHG Hotel

5 out of 5
Crowne Plaza Kuwait Al Thuraya City, an IHG Hotel
Farwaniya Block 3 - Street 103, Farwaniya

Reviews

8.6

Excellent

Rating 10 - Excellent. 41 out of 69 reviews" "
Rating 8 - Good. 18 out of 69 reviews" "
Rating 6 - Okay. 3 out of 69 reviews" "
Rating 4 - Poor. 3 out of 69 reviews" "
Rating 2 - Terrible. 4 out of 69 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities
One of the most beautiful hotels in Kuwait
Stayed 1 night in Jan 2024

10/10 Excellent

Ayman

8/10 Good

ANOUD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Came from America and had a great experience with my husband
Stayed 10 nights in Nov 2023

10/10 Excellent

Parag

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Hassan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Andrew

Stayed 4 nights in Jun 2023

10/10 Excellent

Parag

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Cheap Hotel close to airport
This is a hotel where one should only stay if having a late or early flight departure. It is in the middle of nowhere with no view but the roads. It shares the same location as the Holiday Inn so you might as well save your money & stay there instead as their rates are even cheaper. The breakfast is delicious though & there is extensive choices. The hotel is also offering several dining establishments which are all great except the dinner buffet at Al Ahmady which was of poor quality with a nonexistent ambiance. The room are spacious but the AC is very cold even when you raise the temperatures or stop it altogether, I actually has to wear so much more clothes inside my room as it would be very cold. Super weird. Because of the cheap price, there is very limited service:I.e if you ask for a taxi that is public & not from the hotel, they do not want to help you & even if you insist, please expect a waiting time of 30-45min before they bring you one. Overall not a great experience but you get what you pay for.
Stayed 2 nights in Apr 2023

8/10 Good

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Haidar

10/10 Excellent

Lovai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thanks to Saroja and also the receptionist on 22nd Sept night duty (sorry forgot her name) were very welcoming and great customer service.
Stayed 1 night in Sep 2022
Response from Manu on 8 Oct,2022
Dear Mr.QaedWe thank you for letting us know that you enjoyed your stay.We are looking forward to welcoming you back again in the near futureBest regards

10/10 Excellent

Qaed Motlaq

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very Good hotel
Stayed 3 nights in Sep 2022
Response from Manu on 8 Oct,2022
Dear Mr.QaedWe thank you for letting us know that you enjoyed your stay.We are looking forward to welcoming you back again in the near futureBest regards

8/10 Good

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2022
Response from Manu on 5 Jul,2022
Dear Mr. Ian Thank you for the positive review and we are glad to know that you enjoyed your stay with us. We look forward to welcome you back in the near future and to serve you better Best regards

8/10 Good

Kareema

Stayed 2 nights in Jun 2022
Response from Manu on 5 Jul,2022
Dear Ms. Kareema Thank you for the positive review and we are glad to know that you enjoyed your stay with us. We look forward to welcome you back in the near future and to serve you better Best regards

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Overall service and cleanliness is too good.
Stayed 3 nights in Jun 2022
Response from Manu on 5 Jul,2022
Dear Sir Dear Ms. Fawziya Thank you for the positive review and we are glad to know that you enjoyed your stay with us. We look forward to welcome you back in the near future and to serve you better Best regards

8/10 Good

Fawziya, Doha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the hotel and services, staff are friendly, lots of restaurant available in the hotel with different taste and culture
Stayed 4 nights in May 2022
Response from Manu on 5 Jul,2022
Dear Ms. Fawziya Thank you for the positive review and we are glad to know that you enjoyed your stay with us. And also very happy about the positive feedbacks about the staff and the hotel facilities We look forward to welcome you back in the near future and to serve you better Best regards

10/10 Excellent

Mohammad, Kuwait City

Stayed 1 night in May 2022

10/10 Excellent

Falah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 5 nights in Mar 2022
Response from Manu on 22 May,2022
Dear Mr. Falah Thank you for the positive review and we are happy that you enjoyed your stay with us. We look forward to welcoming you back with us in the near future

10/10 Excellent

Abdulrahman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super friendly, very diverse and accomodating. The room was very clean and bed was comfortable. Will definitely recommend and visit the hotel again.
Stayed 1 night in Dec 2020

10/10 Excellent

K

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for business
My 'go to' hotel in Kuwait
Stayed 2 nights in Mar 2020

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 3 nights in Feb 2020
Response from Zaid Mashini on 2 Mar,2020
Dear Valued Guest, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Zaid Mashini Cluster Director of Sales & Marketing- Kuwait

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from zaid mashini on 16 Feb,2020
Dear Valued Guest, Thank you so much for your 5 stars review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Zaid Mashini Cluster Director of Sales & Marketing - Kuwait

10/10 Excellent

Tarique

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from zaid mashini on 16 Feb,2020
Dear Valued Guest, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Zaid Mashini Cluster Director of Sales & Marketing - Kuwait

8/10 Good

SAMEER

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome experience
Very good experience, excellent service and enjoyed my stay .
Stayed 1 night in Jan 2020
Response from zaid mashini on 16 Feb,2020
Dear Valued Guest, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Zaid Mashini Cluster Director of Sales & Marketing - Kuwait

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great comfort
Reception most helpful. Concierge very attentive and polite as well. Very comfortable room, especially good bed. Looking forward to next stay in this excellent hotel.
Stayed 1 night in Feb 2020
Response from zaid mashini on 16 Feb,2020
Dear Valued Guest, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Zaid Mashini Cluster Director of Sales & Marketing - Kuwait

4/10 Poor

Mooza

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Extra breakfast charges
They were not clear about the breakfast charges and charged us extra for my child even when I reserved the room with the number of guests and their ages. I tried to explain for 40 minutes in the reception desk but they were not helpful and put the extra charges on my bill. I'm disappointed that I had to pay for something that was not mentioned in the website or during the reservation.
Stayed 5 nights in Dec 2019
Response from Zaid Mashini on 16 Feb,2020
Dear Valued Guest, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Zaid Mashini Cluster Director of Sales & Marketing- Kuwait

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's good and clean but the food that served by the room service wasn't as expected and what what was in the menu.
Stayed 2 nights in Dec 2019
Response from zaid mashini on 16 Feb,2020
Dear Valued Guest, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Zaid Mashini Cluster Director of Sales & Marketing - Kuwait

8/10 Good

Fares

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a great stay , very comfortable , friendly staff , and good food .
Stayed 2 nights in Dec 2019
Response from zaid mashini on 16 Feb,2020
Dear Valued Guest, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Zaid Mashini Cluster Director of Sales & Marketing - Kuwait

10/10 Excellent

Parween

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was great, I will stay there for sure
Stayed 4 nights in Dec 2019
Response from zaid mashini on 18 Feb,2020
Dear Valued Guest, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Zaid Mashini Cluster Director of Sales & Marketing - Kuwait

8/10 Good

Helena

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Zaid Mashini on 17 Dec,2019
Dear Valued Guest, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Zaid Mashini Cluster Director of Sales & Marketing - Kuwait

8/10 Good

S, Riyadh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near airport, excellent room, great gymnasium! Will be back!
Stayed 1 night in Aug 2019
Response from Zaid Mashini Cluster Director of Sales & Market on 18 Aug,2019
Dear Valued Guest Thank you so much for your 4 stars review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Zaid Mashini Cluster Director of Sales & Marketing- Kuwait

10/10 Excellent

KANAN, Riyadh

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, easy check-in, accommodating of requests, good restaurants on site.
Stayed 3 nights in Jul 2019
Response from Zaid Mashini Cluster Director of Sales & Market on 20 Jul,2019
Dear Valued Guest, Thank you so much for your 5 stars review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Zaid Mashini Cluster Director of Sales & Marketing- Kuwait

10/10 Excellent

Domini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An awesome day
It was an excellent day our children enjoyed the day.
Stayed 1 night in Jun 2019
Response from Zaid Mashini on 25 Jun,2019
Dear Domini Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Zaid Mashini Cluster Director of Sales & Marketing- Kuwait

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food in the restaurants was very good. Staff was very friendly.
Stayed 2 nights in Mar 2019

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019
Response from Zaid Mashini on 19 Feb,2019
Dear Valued Guest Thank you for the positive rating. We look forward to welcoming you back in our Hotel Regards Zaid Mashini Cluster Director of Sales and Marketing

10/10 Excellent

JUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2019
Response from Zaid Mashini on 24 Jan,2019
Dear Valued Guest Thank you for the positive rating. We look forward to welcoming you back in our Hotel Regards Zaid Mashini Cluster Director of Sales and Marketing

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Bad service and not a clean hotel. Unprofessional they even made us pay twice and didn’t check the Expedia payment. Had to call back for a refund
Stayed 4 nights in Jan 2019
Response from Zaid Mashini on 24 Jan,2019
Dear Valued Guest, Thank you for your review and rating. We apologize that your recent stay did not meet expectations, and your feedback will be communicated to the concerned departments. We do hope to have the opportunity to welcome you back in the future so that we can provide a better experience. Sincerely, Zaid Mashini, Cluster Director of Sales and Marketing

10/10 Excellent

Eric, Stanford va

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel! The Spa was a amazing time. I do love the different choices of restaurants in the hotel to eat at.
Stayed 2 nights in Oct 2018
Response from Zaid Mashini on 8 Nov,2018
Dear Valued Guest, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us and that you feel you received great service. It's something our people takes great pride in, so we value your feedback. We will be sure to pass your kind words along to our staff. We hope to see you again soon! Regards, Zaid Mashini Cluster Director of Sales and Marketing

10/10 Excellent

Nate, Kuwait

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding service, very friendly and helpful!!!!
Stayed 1 night in Sep 2018
Response from Zaid Mashini on 16 Sept,2018
Dear Mr. Nate, Thank you for the positive review and rating. We look forward to welcoming you back in our Hotel. Regards, Zaid Mashini Cluster Director of Sales and Marketing

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
Amazing stay, good breakfast, outstanding service.
Stayed 8 nights in Aug 2018
Response from Zaid Mashini on 16 Sept,2018
Dear valuable guest, Thank you for the positive review and rating. We look forward to welcoming you back in our Hotel. Regards, Zaid Mashini Cluster Director of Sales and Marketing

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
Amazing stay, good breakfast, outstanding service.
Stayed 4 nights in Aug 2018
Response from Zaid Mashini on 16 Sept,2018
Dear Valuable Guest, Thank you for the positive review and rating. We look forward to welcoming you back in our Hotel. Regards, Zaid Mashini Cluster Director of Sales and Marketing

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
Amazing stay, good breakfast, outstanding service.
Stayed 1 night in Sep 2018
Response from Zaid Mashini on 16 Sept,2018
Dear Valuable Guest, Thank you for the positive review and rating. We look forward to welcoming you back in our Hotel. Regards, Zaid Mashini Cluster Director of Sales and Marketing

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Zaid Mashini on 9 Aug,2018
Dear Valued Guest, Thank you for the positive rating. We look forward to welcoming you back in our Hotel. Thankfully, Zaid Mashini Cluster Director of Sales and Marketing

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Zaid Mashini on 25 Jun,2018
Dear Valued Guest, Thank you for the positive rating. We look forward to welcoming you back again very soon. Regards, Zaid Mashini, Director of Sales and Marketing

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Zaid Mashini on 25 Jun,2018
Dear Valued Guest, Thank you for the positive rating. We look forward to welcoming you back again very soon. Regards, Zaid Mashini, Director of Sales and Marketing

4/10 Poor

Iain

Disliked: Property conditions & facilities, room comfort
Could be better
With regret I have to write this , unfortunately the cistern in the toilet in the room was faulty and effectively ran continuously throughout the night. I was staying for 2 nights so I reported this after quite a disturbed night's sleep and was promised this would be addressed while I was out during the day. I returned after a long day of meetings and alas after one flush the continued water flow happened again. I expressed my disappointment to the hotel on check out and no apology but a token 5000 to my IHG account. What I wanted was simply sorry but this level of service from a Crown Plaza is disappointing as they are trying to portray a premium level of service.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Another bad hotel
Very complicated design and very nisy rooms .. with no doubts one of the worst IHG hotels
Stayed 1 night in Mar 2018
Response from Zaid Mashini on 8 Aug,2018
Dear Valued Guest, On the outset, we would like to thank you for your valuable feedback. Kindly accept our apology for not being able to meet your expectation. Your feedback has been shared with the team and we will work towards improving our services. If given another opportunity we will ensure a pleasant stay. Regards, Zaid Mashini, Cluster Director of Sales and Marketing