In-room safe, laptop workspace, soundproofing, iron/ironing board
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Reviews of Tucan Suites Apart Hotel – Hotel Asociado Casa Andina

3.5 out of 5
Tucan Suites Apart Hotel – Hotel Asociado Casa Andina
Jr. 1 de Abril 315, La Banda de Shilcayo, San Martin

Reviews

8.6

Excellent

Rating 10 - Excellent. 22 out of 40 reviews" "
Rating 8 - Good. 11 out of 40 reviews" "
Rating 6 - Okay. 3 out of 40 reviews" "
Rating 4 - Poor. 3 out of 40 reviews" "
Rating 2 - Terrible. 1 out of 40 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gustavo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Muy buen hotel para ir en pareja o amigos. Buen desayuno y hay algo diferente cada día. Así mismo, hay atención en la piscina y es rápido. Lo recomendaría bastante.
Response from Recepcion. on 13 Aug,2023
Buenos dias , mucha gracias por su preferencia .- Lo esperamos en su proxima visita.

6/10 Okay

cristiano

Liked: Staff & service
A bit too pricey and noisy, loud music with cheap speacker going all day, if resting is what you look for I would think twice, rooms face the pool so noise is constant, Had to call front desk and insist to have some people in the pool at 11pm stop making noise. Staff very friendly and food is very good.
Stayed 1 night in Apr 2023

4/10 Poor

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities
Not worth $130 USD
Shower was not that clean. Water pressure on the shower head was very weak. No wifi signal in room. Had to go to corner of balcony to get signal. Asked to change rooms but the only other room smelled like smoke.
Stayed 1 night in Mar 2023

10/10 Excellent

Ron

Liked: Staff & service, amenities, property conditions & facilities
Friendly staff. Food was excellent.
Stayed 1 night in Feb 2023

10/10 Excellent

Imane

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Philippe

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

4/10 Poor

Roya

Stayed 1 night in Sep 2022

8/10 Good

Manuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo bien excepto ubicación
Habitaciones muy grandes y limpias. Restaurante y piscina muy agradable. Localización bastante apartada del centro con un paseo poco agradable.
Stayed 2 nights in Aug 2022

2/10 Terrible

EDGARDO, Palmdale

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
False advertising, neglected facilities, lack of cleanliness in the room and bedding in poor hygienic conditions. awful experience.
Stayed 4 nights in Jun 2022

10/10 Excellent

EFRAIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant, best for families with kids.
It was very pleasant. The hotel personnel always available for helping us with any question or request. Breakfast was nice. Even in this covid situation we did have fun.
Stayed 3 nights in Jan 2021

10/10 Excellent

OneTreePlanted, Vermont

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay in Tarapoto - staff was amazing and rooms were great with a super cool center to eat and swim.
Stayed 2 nights in Nov 2019
Response from Okono Lee on 4 Dec,2019
Thank you so much for our comment, I hope you come back soon

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the hotel a lot. Super comfortable if you are traveling with family. The pool is a little small perhaps, especially given the angle in the photos they show. The rooms could use a little renovation, as there are some things that need maintenance and replacing like doorknobs that don't work, etc. The restaurant and bar are good. We saw rats by the pool at night, but that might be almost impossible to avoid without also poisoning the guests in Tarapoto. All in all, it was a comfortable stay for a big group.
Stayed 1 night in Jul 2019

8/10 Good

Joslyn

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic retreat in Tarapoto
Huge room with large balcony! Great service, clean. My only problem was that the in-room safe was not usable. Fast wifi. Lovely swimming pool. Excellent restaurant with interesting Peruvian/Japanese options, good breakfast with plenty of choice. Located a little away from the town centre and therefore quieter but, using the ubiquitous mototaxis, it still takes less than 5 minutes, 3-5 Sol, to get to the bars and restaurants. Though clearly a hotel pitched at tourists, worked well for business use too with the bonus of being able to relax properly between meetings.
Stayed 4 nights in Sep 2018
Response from Okono Lee Aquino on 1 Dec,2018
Good morning. Thank you for choosing TUCANSUITES APARTHOTEL, remember that your opnion is very important to us.

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed at the hotel in two occasions and enjoyed both. I found Franco particularly helpful. He went way out of his way for me and my travel companions to make our stay pleasant. I would definitely stay again.
Stayed 1 night in Jul 2018
Response from Okono on 18 Sept,2018
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2018

8/10 Good

Top, bangkok thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to visit
good place. Close to center. More space in the room. Staff can speak English.
Stayed 4 nights in Jul 2018

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Although I had a reservation, when I tried to check in, it seemed like I didn’t. It was a bit nerve wracking until they found it.
Stayed 1 night in Jul 2018

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All the staff is so friendly, and courteous. You feeling that you are home away from home. Food is great. Transfers from and to the airport. Wonderful buffet breakfast. Nice and clean pool. Reception great.
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely room but very disappointing breakfast
Stayed 2 nights in Jun 2018

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious Hotel with nice rooms
It was very difficult finding a nice hotel in Tarapoto so when I booked this Hotel I was a little scared. I am extremely happy to say the Photos do not justify what the hotel looks like. We got three bedrooms two matrimonial and one double. All the bedrooms are suites at this Hotel. You will have a full kitchen and a living room. Most of the rooms overlook the Pool with a large balcony. The double bedroom has two separate spaces for the beds so it gave each person a lot of privacy! There is a nice breakfast buffet each morning included in the price. If you want to eat at the Hotel the food price is very reasonable. This Hotel is about 5 minutes from the downtown center. But your not missing much by not being closer. Every motor ride is about 3 soles. There are several little food stores right next to Hotel if you just want to buy something quick. The only downside of this Hotel is the internet was horrible! It worked great at times and then would not allow any phones to connect. But I highly recommend this Hotel if you are staying in Tarapoto!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, comfortable, delicious food and good facilities.
Stayed 4 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Tarapoto
I've stayed at the Tucan a few times now and each time has been great. The hotel sort of has a Miami Vice vibe in its design. Modern with jungle theme! Its a great place I highly recommend it for work or vacation stay. Great internet connection if you need it for work plus its a very family friendly hotel. The staff are truly helpful. Easy to get a moto right out in front of the hotel plus they pick you up and drop you off at the airport. Highly recommended!
Stayed 4 nights in Oct 2017

10/10 Excellent

Angela, Potsdam

Stayed 2 nights in Jan 2024

10/10 Excellent

Domingo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen edificio, amplios cuartos
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Todo muy bonito
Stayed 3 nights in Oct 2019
Response from Okono Lee Aquino on 6 Dec,2019
Muchas gracias por sus comentarios, espero que vuelva a visitarnos.

10/10 Excellent

María

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Servicio personalizado y atención A1. Se preocupan porque nada te falte. La comida muy rica y variada
Stayed 1 night in May 2019

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019
Response from Tucan Suites Aparthotel on 29 Jun,2019
Muchas gracias por su opinión, no dude en contactarnos para cualquier consulta que gustosos los atenderemos.

8/10 Good

Fiorela, Lima

Liked: Cleanliness, staff & service, property conditions & facilities
Me encantó la habitación y la limpieza de las instalaciones, el personal muy amable y atento (incluso desde antes de llegar con sus coordinaciones por mail para el transporte). Todo increible! :) Lo único que no me gustó fue la cantidad de mosquitos debajo de las mesas del área del restaurante que nos llenaron las piernas de picaduras. (Sugieron colocar enchufes repelentes en esa zona).
Stayed 1 night in Nov 2018
Response from Okono Lee Aquino on 3 Dec,2018
Buenos días, muchas gracias por su comentario. Recuerde que su opinión es muy importante para nosotros.

8/10 Good

Maximo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from Okono Lee Aquino on 3 Dec,2018
Buenos días, muchas gracias por su comentario. Recuerde que su opinión es muy importante para nosotros.

8/10 Good

Veronica

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

JESUS

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Se siente el paso de paso de los años
Regresamos después de casi doce meses, la atención no fue igual en todos los colaboradores, lo del checkin regular, comedor excelente, housekeepers muy bueno El estado de la habitación regular, necesita un mejor mantenimiento, chapas cierran a golpes, tohallas limpias pero desgastadas, ropa cama bien Ubicación muy tranquila lejor del ruido vehicular Restaurante muy bueno, precios caros pero en su categoría
Stayed 1 night in Aug 2018
Response from Okono on 20 Sept,2018
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

10/10 Excellent

Antonio, Lima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great accomodation
Probably the best place to stay in Tarapoto. The Hotel is comfortable and a pretty quiet, the room we stay was bigger than expected, with a kitchen and with a big balcony. The location fair good, inside the city and the hotel is known by the locals. Kind and helpful personal, great food in restaurant, and tours provided at a good price. The only observation I may have is the TV hanging on a tube at the foot of the table was a little weird, but not a big deal.
Stayed 2 nights in Jun 2018

10/10 Excellent

MIRIAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen atencion y lindas sus instalaciones
Stayed 1 night in Jun 2018

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon hôtel Tarapoto
Bon hôtel dans une zone un peu périphérique, bon restaurant, manque peut-être un plus grande gamme de fruits au petit-déjeuner

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel céntrico al aeropuerto y ciudad
Pase solo una noche, sin embargo mi estancia fue agradable, el personal es muy servicial y la comida es agradable.
Stayed 1 night in Apr 2018

8/10 Good

andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
schönes hotel
Das Hotel war sehr schön. Das Zimmer war gross und schön mit blick auf pool. alles sehr sauber. sehr nettes staff. dDas Restaurant war sehr gut gutes Essen. Das Frühstückbuffet hatte eine sehr kleine Auswahl. ansonsten top!
Stayed 5 nights in Jan 2018

10/10 Excellent

Carlos Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel limpio y lujoso
Recomiendo el hotel al 100% es muy seguro, las habitaciones son cómodas y el personal muy servicial. Fue una hermosa estadía.