2 outdoor pools
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Reviews of Tortuga Village

3 out of 5
Tortuga Village
Boulevard Costa del Sol, km 66.5, contiguo a restaurante La Hola, La Herradura, La Paz

Reviews

8.6

Excellent

Rating 10 - Excellent. 41 out of 71 reviews" "
Rating 8 - Good. 17 out of 71 reviews" "
Rating 6 - Okay. 7 out of 71 reviews" "
Rating 4 - Poor. 4 out of 71 reviews" "
Rating 2 - Terrible. 2 out of 71 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Patricia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tortuga Village truly felt like paradise. We’ve stayed at a couple of resorts throughout the years but Tortuga Village is by far our favorite one! The bungalows are amazing, the staff’s attention to each client is superb, and the food was so delicious. 10/10 would recommend this resort to anyone and we cannot wait to come back!
Stayed 2 nights in Aug 2022

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 1 night in Aug 2022

8/10 Good

RAFAEL

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is amazing. Staff was very attentive to all our needs and went beyond the call of duty to make it a great experience. The food can use some improvements. It was not good.
Stayed 2 nights in Jul 2022

10/10 Excellent

Adela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, love it
Stayed 1 night in Jul 2022

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bungalows are an excellent concept for a vacation (specialy with a family). The beach is fantastic. The beach site with the palm unbrellas, chairs and bar is great. The service (employees), food, cleanliness and pool is excellent. To make this place paridise, it needs some small improvements ie coffee machine and small refrigerator (although there are ice boxes in which you can put ice to keep your beveages cold) and minor issue with the plumbing of the toilet of our bungalow. There are also Tours available from the site (very dependable Tour services). The overall review is this place is excellent and we will return.
Stayed 7 nights in Jul 2022

6/10 Okay

Nelson

Travelled with family
Liked: Cleanliness, staff & service
Need improve it
Stayed 2 nights in Jul 2022

10/10 Excellent

Evelin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, only needs to give more maintenance to the pool.
Stayed 2 nights in Jul 2022

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

kealoha

Stayed 1 night in Jun 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The facilities are nice with one big exception- there is NO hot water. We must have missed it if the listing said that because we were very surprised. Food and drinks were good, staff was lovely. Overall a nice place but be prepared for cold showers.
Stayed 1 night in Jun 2022

8/10 Good

claudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
La atencion de su personal es excelente y lo que no me gusto es que las cabañas se mueven como que es hamaca, el agua caliente no funcionaba adecuadamente y no habia jabon para bañarse pero lo solucionaro N
Stayed 1 night in Jun 2022
Response from TORTUGA VILLAGE on 10 Jun,2022
Buen dia Claudia, estamos dando seguimiento a tus observaciones en este momento , son de mucha ayuda

10/10 Excellent

fatima

Stayed 1 night in May 2022

10/10 Excellent

chiwa

Stayed 1 night in May 2022
Response from TORTUGA VILLAGE on 16 Jun,2022
Gracias por tu visita, regresa pronto T

10/10 Excellent

RAUL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I LIKED THE FRIENDLY STUFF AT THE PROPERTY. I DIDN'T LIKE THE SHOWER WATER PRESURE.
Stayed 1 night in Apr 2022
Response from Tortuga Village on 16 Jun,2022
Thank your visit. We are looking into the problem and working on a solution.

8/10 Good

Darcel

Travelled with family
Liked: Cleanliness, staff & service, amenities
Overall everything was really amazing & beyond my expectations to a certain point, I booked my stay for 5 days & I had no hot water & there was no real effort to accommodate my inconvenience. Also the hotel didn’t really have source of transportation & the transportation that I did have cost me $100 per ride which was absurd but i really didn’t have a choice. I would definitely come again but not soon.
Stayed 4 nights in Apr 2022
Response from Tortuga Village on 16 Jun,2022
Thank you for visit. We dont have our own transportation as it is the case for most hotels in El Salvador. We recommend to rent a car which runs you about 30-40 dollars per day for longer stays.

10/10 Excellent

Kelly

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I like the great food that they have variety and also the great staff that they have includong the precios facility but there is one thing ! The AC didn't work so we were in fire because it was really hot and that was sad because everything else was perfect!!
Stayed 1 night in Apr 2022

10/10 Excellent

Alvaro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2022

8/10 Good

Emerson

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like almost everything about this place. Very clean, quiet, great beach and awesome food. My only concern was the stairs handrails, they are very unsafe for little kids
Stayed 1 night in Feb 2022

8/10 Good

Casey C

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice property. Enjoyable stay. Beautiful view. Wished their was more activities but otherwise it was good.
Stayed 7 nights in Feb 2022

6/10 Okay

Ashley

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love the view of the beach everything was beautiful, but the price of the menu is not the same price once the bills comes in. Last minute before our flight was gonna charge us for the coffee and orange juice when it’s complimentary breakfast and my other family who also came with us wasn’t charge when they also ordered the same food as us. Always keep an eye with the price of the menu and the bill.
Stayed 2 nights in Jan 2022

10/10 Excellent

Everardo

Stayed 2 nights in Dec 2021

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent vacation
We were a family of 6 staying at Bungalow#1. We will definitely go back in the future. Nestor was our server the whole time very good server, the food from the restaurant was excellent! The view and the sound of the ocean was amazing. We also did a boat tour with ruta acuaticas Molina they pick you up & drop you off at the hotel 100% recommended.
Stayed 2 nights in Nov 2021
Response from Tortuga Village on 22 Nov,2021
Nos encanta recibir grupos como el de ustedes que saben disfrutar en familia les esperamos nuevamente.

10/10 Excellent

Teresa Bermudez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience was amazing, the food and the staff were great. Would recommend and would return!
Stayed 2 nights in Oct 2021

10/10 Excellent

Hans

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Destination in El Salvador Beaches
Amazing place. Makes you forget about the city. Everything is carefully integrated into the surrounding environment. The staff is super friendly and helpful, it has a very good restaurant and the beach is very peaceful. Definitely coming back in our next trip to El Salvador beaches.
Stayed 3 nights in Sep 2021

10/10 Excellent

sandra m avelar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the everything😉
Stayed 1 night in Aug 2021
Response from Patricia C. on 25 Aug,2021
Gracias por tu reseña, regresa pronto.

2/10 Terrible

Mirna

Disliked: Staff & service, amenities, property conditions & facilities
This property is a joke! Overpriced, don’t care about clients, food takes forever to come out. We stayed for half a day and left. We had a very strong storm during the night of our stay we lost power at 1 am and water as well in the morning we heard we weren’t going to get power any time soon, we didn’t care much of the light since we had the beach and pool, what got us mad was a male who approach to us who works at the hotel telling us he was very sorry about what was happening but since it was a very small place the owner didn’t care to place a
Stayed 1 night in Aug 2021
Response from La Gerencia on 16 Sept,2021
Buenas tardes lamentamos mucho el inconveniente, sucedido y por parte de gerencia se procedió a hacer reintegro de mas del 50 % a su tarjeta de credito, sus comentarios nos ayudan mucho ya se gestiono solución en el hotel por este inconveniente

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff amazing ocean view felt very safe and staff was very attentive. Bungalows where a/c controlled loved them highly recommend to stay there if your looking for a piece full and quiet place.
Stayed 2 nights in Jul 2021
Response from Tortuga Village on 17 Aug,2021
Gracias por preferirnos, esperamos regreses pronto

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful, feels extremely exclusive and remote. The beach is not crowded at all.
Stayed 2 nights in Jun 2021
Response from Tortuga Village on 16 Jun,2021
Gracias por tu visita, nos encanto tenerte alojado

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Stayed 1 night in Jun 2021
Response from Tortuga Village Hotel Boutique on 16 Jun,2021
Gracias por tu visita Jennifer, regresa pronto

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such a wonderful time during our stay at Tortuga Village. The staff were extremely friendly, the bungalow so super clean and so cute and we had easy access to both the pool and the gym. Since there are a limited number of bungalows in the village, it never felt too busy or overwhelming. All of the staff were so friendly and more than happy to help with any requests. The food was delicious, and I highly recommend grabbing a mojito at their tiki bar and hanging out on the beach.
Stayed 3 nights in May 2021
Response from Patricia on 18 May,2021
Than you for your comments

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bungalows are amazinggg!!
Stayed 1 night in May 2021
Response from Patricia on 18 May,2021
Comeback soon !

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2021
Response from Tortuga Village Hotel Boutique on 16 Jun,2021
Gracias por tu visita

8/10 Good

Hector

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Tortuga Village Hotel Boutique on 16 Jun,2021
gracias por tu visita , regresa pronto

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Tortuga Village Hotel Boutique on 16 Jun,2021
Gracias por tu reseña Manuel , regresa pronto

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to relax. Nice beach location Staff were great and friendly. More food choices will be great but overall we enjoyed our stay.
Stayed 1 night in Mar 2021
Response from Patricia Cortez on 19 Apr,2021
Gracias por tus comentarios, pasaremos a gerencia tus observaciones de alimentos

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Check-in was not as expected, our room was not ready, the staff was not helpful with the exception of a server/waiter who went above-and beyond. Breakfast is served too late and no one told us where and how to get the breakfast, we left without eating breakfast, on our way out we saw that other guests were having breakfast. Not the service we expected from a such a nice place.
Stayed 1 night in Feb 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Everything was ok room smelled bad, pool was alright not much to choose from with the food good staff was friendly to expensive for what it’s worth they made me get another bungalow since we had 5 people they said only 2 per room and said breakfast was included but didn’t explain only 2 per room so we had to pay extra for additional breakfast since we had 5 people I would not come back again
Stayed 1 night in Jan 2021

8/10 Good

WALTER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2020
Response from Tortuga Viillage on 16 Dec,2020
Gracias por tu reseña esperamos regreses pronto

10/10 Excellent

Marisabel, El Salvador

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
El personal muy amable, el lugar tal cual lo describe su sitio, cómodo, con todo lo necesario, una vista preciosa, la piscina al pie de tu terraza, volveremos sin duda. Lo único que nadie comenta es que los búngalos se mueven por el tipo de construcción, se puede sentir como si estuviera temblando.
Stayed 1 night in Nov 2020
Response from Tortuga Village on 16 Dec,2020
Gracias por tu visita y tur comentarios , regresa pronto

4/10 Poor

antonio, los angeles ca.

Travelled with family and small children
Liked: Cleanliness, staff & service
Dicen un horario de estadia y luego lo estan sacando una hora antes y los precios de los alimentos muy caros'realmente no es para cualquier consumidor.
Stayed 1 night in Oct 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
beach and hotel is nice, service good but food not too good.
Stayed 1 night in Feb 2020
Response from TV on 14 Feb,2020
Gracias por tus comentarios, son muy valiosos para nosotros lo tendremos en cuenta

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2019
Response from Patricia Cortez on 28 Nov,2019
Gracias por su reseña Regrese pronto

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Patricia Cortez on 28 Nov,2019
Gracias Por su reseña

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is really nice and is like a litte heaven, i love it because is not big and really private, the employee makes a differences, nice and to make your stay incredible
Stayed 1 night in Oct 2019
Response from Patricia Cortez on 19 Oct,2019
Muchas gracias por tu reseña espermaos regreses pronto con familia y amigos

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great, more than what I expected. They don’t have a restaurant service.
Stayed 1 night in Sep 2019
Response from Patricia Cortez on 2 Oct,2019
Muchas gracias por su reseña esperamos regrese pronto

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019
Response from Patricia Cortez on 31 Aug,2019
Gracias por tu reseña esperamos regreses pronto

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
So clean and different, great service and beautiful beach access, tours available and great food
Stayed 1 night in Aug 2019
Response from Patricia Cortez on 15 Aug,2019
Gracias por tu puntuación esperamos regreses pronto

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2019
Response from PATRICIA CORTEZ on 9 Aug,2019
Gracias por sus comentarios son muy valiosos para nosotros

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Patricia Cortez on 7 Aug,2019
Gracias por su puntuación esperamos regrese pronto