La Roque-sur-Ceze Hotels from S$82

"The hotel advertises the hotel has air conditioning. Apparently, this is only true, if the operators of the hotel deem it to be hot outside. It doesn’t matter that the hotel room is like an oven. The woman who seemed to be in charge, stated categorically that ALL hotels in France turn off the air conditioning sometime in October. She admitted the rooms were hot and stuffy. Her solution was to “open the window”. The hotel has double glazing to shut out the noise from the A7/A9 motorways and for temperature control. There are no insect screens on the windows, so the room fills with bugs and flies, when the window is open. On a ground floor room, sleeping with the window open is a security issue. What is the point of double glazing if the hotel policy is “open the window”. When my wife went back to show the receptionist the hotel had air conditioning advertised, he again called the woman who said “She’s a crazy woman”, grinning to him as she came in. The woman/manager, offered to move us to a first floor room, admitting it was a security risk to have the window open. Moving was not solution as far as we were concerned, the issue of noise and bugs remained, if sleeping with a window open. She later apologised for calling my wife mad but was emphatic that ALL hotels in France were the same. She offered to cancel our booking and refund our money. We did not see this as a solution as we would have to waste time in and booking another hotel at late notice. Wifi terrible"

"Lovely staff and fabulous food at this magnificent castle with spectacular views over the vines. The staff could not have been more friendly or knowledgeable both at reception and in the restaurant. The food was lovely and well priced. The best cheese platter we have ever had for the price!! A mini-bar would have been handy. The bathtub had a hand-held shower mechanism and no shower screen which wasn’t ideal. We had a lovely stay! "