Living area

Reviews of Suites Sur Lac

4 out of 5
Suites Sur Lac
2192 chemin du Lac-Supérieur, Lac-Superieur, QC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1016 out of 1462 reviews" "
Rating 8 - Good. 328 out of 1462 reviews" "
Rating 6 - Okay. 79 out of 1462 reviews" "
Rating 4 - Poor. 24 out of 1462 reviews" "
Rating 2 - Terrible. 15 out of 1462 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

MOJTABA

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
All of their amenities are closed during may, however, they do not mention this anywhere in the Expedia and they get a significant amount for the property fee. as a result you go there with nothing to do, no swimming pool, no kayaking, and ... , do not recommend this place doing may.
Stayed 2 nights in May 2024

10/10 Excellent

stephanie

Liked: Cleanliness, property conditions & facilities
Good overall stay. Clean and nice modern condos.
Stayed 2 nights in May 2024
Response from Suites Sur Lac on 22 May,2024
Stephanie, Thank you for the review! We are thrilled you enjoyed your stay with us and we hope you visit us again soon!

8/10 Good

Dhamil

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice and quite place to relax
Stayed 2 nights in May 2024
Response from Suites Sur Lac on 22 May,2024
Dhamil, Thank you for the review! We are thrilled you enjoyed your stay with us and we hope you visit us again soon!

10/10 Excellent

Eliezer

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Feb on 13 May,2024
Eliezer, Thank you for the review. We hope you enjoyed your stay with us and we welcome you to visit us again!

10/10 Excellent

Lisbeth Neva

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely spot on the lake for rest and relaxation. The suite had everything we needed. Would stay here again.
Stayed 4 nights in May 2024
Response from Feb on 11 May,2024
Thank you for your feedback! We're delighted to hear that you enjoyed your stay at our hotel and found the place lovely and relaxing. We hope to welcome you back for another enjoyable stay in the future!

4/10 Poor

Ramnik

Travelled with family
Disliked: Amenities, property conditions & facilities
Loved the views and quietness surrounding the property. What we had a huge issue with was that the blinds literally dropped on my cousins head. I went to the front desk and told them about it and we were unable to have anyone from maintenance come by and have a look. Very disappointing.
Stayed 3 nights in Apr 2024
Response from Feb on 2 May,2024
Ramnik, Thank you for your feedback. We've noted your comments and have taken steps to address them promptly. We hope to have the opportunity to host you again in the future.

8/10 Good

Hui Qiong

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Condo was clean bit entire place needs a refresh
Stayed 2 nights in Mar 2024
Response from Feb on 1 May,2024
Hui, Thank you for your feedback. We've noted your comments and have taken steps to address them promptly. We hope to have the opportunity to host you again in the future.

8/10 Good

Valerie

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Leena on 16 Apr,2024
Valerie, Thank you for the review! We are thrilled you enjoyed your stay with us and we hope you visit us again soon!

10/10 Excellent

M.Mazen

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This was the second time in this hotel the place so nice and quiet and the unit are very clean.
Stayed 3 nights in Apr 2024
Response from Leena on 16 Apr,2024
Thank you for your feedback! We're delighted to hear that you enjoyed your second stay at our hotel and found the place nice, quiet, and clean. Providing a comfortable and clean environment for our guests is always our top priority, and we're pleased to know that we met your expectations. We appreciate your continued support and hope to welcome you back for another enjoyable stay in the future!

6/10 Okay

Paulo

Travelled with family
Disliked: Property conditions & facilities
( ) good localization and nice view of the lake. (-) Missing curtain on the window of the master bedroom (fixed next day by maintenance staff) Could be cleaner.
Stayed 3 nights in Mar 2024
Response from Leena on 10 Apr,2024
Paulo, Thank you for your feedback. We've noted your comments and have taken steps to address them promptly. We hope to have the opportunity to host you again in the future.

10/10 Excellent

Xiaohua

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property is new and clean. Great for families as the kitchen is fully equipped and the room space is big. Located beside the lake with stunning view in the balcony. Looking forward to stay here next time in summer or fall.
Stayed 3 nights in Mar 2024
Response from Leena on 2 Apr,2024
Xiaohua, Thank you for sharing your experience! We're delighted to hear that you enjoyed your stay at our property and found it to be clean, spacious, and well-equipped for families. The stunning view of the lake from the balcony must have been a highlight of your visit. We're thrilled that you're already considering returning in the summer or fall—we can't wait to welcome you back for another memorable stay!

10/10 Excellent

Jan Anthony

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
We really did like the drive out here plus the room we were staying at, although it wasn’t fully stock. The manual they left says that we are responsible to stock up the things that they didn’t, like the sugar. We got in late due to traffic getting out of the city, so if you come late there is only one dining place and they were ‘so-so’. It as good but pricey plus the service is mediocre if you’re not French. There is food in and around the area but you do have to drive. We came late May and the pool and lakes aren’t ready for use yet, so that was a bit disappointing.
Response from Leena on 25 Mar,2024
Jan, Thank you for your feedback. We're glad you liked the drive and the room, although we apologize for any inconvenience with the stock. We'll address this to improve. We're sorry to hear about your dining experience and the limited options. Your comments about the pool and lakes in late May are noted, and we apologize for any disappointment. We appreciate your feedback and hope to host you again for a better experience. If there's anything else we can do, please let us know.

8/10 Good

Nahal

Travelled with family and small children
Liked: Cleanliness, amenities
My husband and I stayed here fie 5 nights with our 13 yr old daughter. The place is clean and has everything we needed. The only thing could be upgraded is the mattress. The mattress wasn't very comfortable.
Stayed 4 nights in Mar 2024
Response from Leena on 18 Mar,2024
Nahal, Thank you for your review! We're glad you found the place clean and well-equipped for your stay. We appreciate your feedback about the mattress, and we'll consider it for future improvements. We hope to welcome you back again in the future!

4/10 Poor

Stephen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful peaceful spot but customer service was non-existent unfortunately.
Stayed 4 nights in Mar 2024
Response from Leena on 18 Mar,2024
Stephen,It's disappointing to hear about the lack of customer service, especially in such a peaceful setting. If there's anything specific you'd like to share about your experience, feel free to let me know.

10/10 Excellent

AICHA

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Leena on 13 Mar,2024
Aicha, Thank you so much for the glowing 5-star review! We're thrilled to hear that you had such a positive experience with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If you ever need anything in the future, don't hesitate to reach out. We look forward to serving you again soon!

10/10 Excellent

Theo

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Leena on 4 Mar,2024
Theo, Thank you for the perfect 5-star review. We are thrilled you enjoyed your stay with us!

10/10 Excellent

Tim

Liked: Cleanliness, property conditions & facilities
Wonderful property and great service. We were very happy with our stay and the accomodations.
Stayed 3 nights in Feb 2024
Response from Leena on 29 Feb,2024
Tim, Thank you for the wonderful review! We are thrilled you enjoyed your stay with us. Hope you visit us again soon

10/10 Excellent

Bing

Stayed 2 nights in Feb 2024
Response from Leena on 21 Mar,2024
Bing, Thank you for the review. We hope you enjoyed your stay with us and we welcome you to visit us again!

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We truly enjoyed our stay at Suites sur Lac. Our suite was peaceful and did feel and look like a cabin on the lake. It was spacious, beautifully decorated, and was stocked with necessities; coffee on the porch was a treat. Check-in/check-out was seamless and the concierge was responsive via phone and email. I highly recommend a stay here when visiting Mont Tremblant and surrounds in any season.
Stayed 2 nights in Feb 2024
Response from Leena on 27 Feb,2024
Maria, I am so pleased you had a wonderful stay with us. We hope to see you visit us again!

8/10 Good

Shahid, Mississauga

Travelled with family
Liked: Property conditions & facilities
Definitely Not 8 mins from Mont Tremblant as advertised- more like 20 in good winter driving conditions No one to assist after 7pm Our unit was not quite ready - no starter kit in the kitchen, extra sheets were crumpled and neatly stuffed in the closet Property is well maintained but above issues must be addressed & corrected
Stayed 3 nights in Feb 2024
Response from Leena on 27 Feb,2024
Shahid, Thank you for the feedback this helps us create a more memorable stay in the future. We hope you choose to stay with us again,

10/10 Excellent

Darcy

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Leena on 27 Feb,2024
Darcy, Thank you for the perfect 5-star review1

4/10 Poor

STEVEN

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I'm really disappointed with the outcome of this stay. The reviews are great and the place looks great but, at the end of the day, there is simply no service or assistance or instructions. You're left on your own, given access to an online "concierge" that you have to navigate on your own and really no assistance for anything for your stay. I arrived to a room with a broken blind over the large sliding door that I ended up fixing myself after waiting on hold for over 30 minutes, never did speak to anyone - the contact number gets directed to another facility all together. I ran out of paper towel (1 small roll for 6 days), there weren't enough tea towels, ran out of coffee (only a tiny amount of ground coffee for 6 days) no way to properly do dishes, and the kitchen is sparsely equipped - though you can get by for a short stay. The good things were distance to the North lift, nice setting, overall comfortable room. After making a couple of attempts while staying to contact someone, and no success, I had to try again on my return home because I left my bathing suit. Had I stayed in a hotel or a place with direct contact to a person, I am confident that I would have gotten it back but because of a lack of service/people to contact it's gone for good - not the end of the world, just indicative of the lack of service that you'll experience overall. I've stayed at other places in Tremblant that I'd recommend first, going back again in a couple weeks but not staying here.
Response from Leena on 7 Mar,2024
Steven, I apologize for the disappointing experience. We'll address the issues you raised to improve our service. Please let us know if there's anything we can do to assist you further. We appreciate your feedback and hope to regain your trust in the future.

8/10 Good

Sunil

Travelled with family
Liked: Cleanliness, property conditions & facilities
Advertised as 8-10 minutes to tremblanc but in reality it was 22 minutes (not a big deal but need to update and be honest for future renters). not much restaurants around. nice property but nothing to do in the area. ok if going to tremblanc for skiing. Grocery store on property was well stocked with over 1000 Sku's almost anything you wanted was at this small unique grocery/bakery On property, There was a wristband for access to something, but unfortunately nothing was available in terms of activities or even a gym. No pool, Hot tub or sauna on property.
Stayed 3 nights in Feb 2024
Response from Leena on 22 Feb,2024
Thank you for sharing your experience with us. We apologize for any inconvenience regarding the distance to Tremblant and the lack of nearby restaurants. Your feedback is valuable, and we'll take steps to ensure accurate information for future renters.We're glad to hear you found the grocery store well-stocked and convenient. We apologize for any confusion regarding the wristband access and the lack of available activities or amenities on the property. Your comments will be reviewed internally for improvements.We appreciate your input and hope to have the opportunity to welcome you back for a better experience in the future.

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed our stay. Nice market and restaurant within walking distance.
Stayed 4 nights in Feb 2024
Response from Leena on 22 Feb,2024
Thank you for your positive review! We're delighted to hear that you enjoyed your stay with us and found the market and restaurant within walking distance convenient. We hope to welcome you back for another enjoyable stay in the future!

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff were so helpful and it was so easy to communicate with them. We had reserved 2 condos since we were multiple families and they were assigned in different buildings. We called when we arrived and Melissa was super helpful and was able to get us into the same building. The unit was clean and cozy. The kitchen had everything we needed. Well maintained. The north hill of Tremblant was only a 7 min drive which was very convenient but the ride to the village was a long 20 min. Quiet area.
Stayed 2 nights in Feb 2024
Response from Leena on 19 Feb,2024
Caroline, Thank you for the review. We are happy you and your family enjoyed your stay! We hope you visit soon

10/10 Excellent

Michael, Newburyport

Liked: Cleanliness, amenities, property conditions & facilities
Little additional information regarding what is advertised on website- example No one had information regarding a daily snow shoe excursion which is advertised on website.
Stayed 2 nights in Feb 2024
Response from Leena on 19 Feb,2024
Michael, Thank you for the review. I will have our staff look into the excursion and be better prepared to help with questions next time!

10/10 Excellent

Sebastian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable, good heating, ample amount of towels, clear instructions and lovely view!
Stayed 2 nights in Feb 2024
Response from Leena on 19 Feb,2024
Sebastian, Thank you for the wonderful review. We hope you visit us again soon!

8/10 Good

Yuanying

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
we liked the kitchen, we hope next time there's instructions for how to use dish washer, or there's sponges for hand wash plates.
Stayed 3 nights in Jan 2024
Response from Leena on 9 Feb,2024
Yuanying, Thank you for your comments. we are pleased that you liked the kitchen. We hope that on your next stay, you will be able to take full advantage of all the amenities we have to offer.

8/10 Good

Oleg

Liked: Cleanliness, property conditions & facilities
Strange floor plan, would prefer to have telephone shower had. Good location.
Stayed 3 nights in Feb 2024
Response from Leena on 8 Feb,2024
Oleg, Thank you for the review. We hope to be as transparent as possible with our listing. We would love to host you again!

10/10 Excellent

Andrew

Stayed 9 nights in Jan 2024
Response from Leena on 8 Feb,2024
Andrew, Thank you for the 5-star review!!

2/10 Terrible

David

Stayed 4 nights in Dec 2023
Response from Suites Sur Lac on 31 Jan,2024
David, we are sorry to see that your stay with us did not live up to your expectations. We strive to offer top notch accommodations as well as service, so we would love to have more details as to what we could have done differently to have made you experience with us a better one!

10/10 Excellent

Geoff, Oakville

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Suites Sur Lac on 24 Jan,2024
Thanks for this perfect score of five-stars, Geoff! We're glad you were impressed with your stay. Visit again soon!

10/10 Excellent

Christina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place,clean and everything you need is in the unit. 5-8 min from north side of Tremblant and very peaceful and beautiful surroundings…will definitely return soon!
Stayed 2 nights in Jan 2024
Response from Suites Sur Lac on 22 Jan,2024
Christina, thank you for posting this review! We can't wait to welcome you back!

10/10 Excellent

Eric

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2024
Response from Suites Sur Lac on 22 Jan,2024
Thanks for this perfect score of 10/10 Eric! We're glad you were impressed with your stay. Visit again soon!

10/10 Excellent

Ratna

Travelled with family
Liked: Cleanliness, room comfort
Amazing property at Mont Treblant
Excellent property. Perfect location.
Stayed 3 nights in Jan 2024
Response from Suites Sur Lac on 17 Jan,2024
Ratna, we try to be transparent with regards to our listings, including descriptions, lists of amenities, photos...but how do we describe the view??? It is just something you have to experience for yourself! We are so delighted to know you found it as amazing as we do! Thank you for staying with us, we hope to have you back!

10/10 Excellent

Serban

Liked: Cleanliness, property conditions & facilities
I liked everything, with the exception of bedroom side table sockets which didn't work! :-( I will be back soon! -:)
Stayed 5 nights in Jan 2024
Response from Suites Sur Lac on 17 Jan,2024
Serban, thank you for letting us know about the bedside sockets, we will check it out. We are so happy to hear we get to host you again soon!

10/10 Excellent

Justin

Liked: Cleanliness, room comfort
Perfect getaway
We’ve been coming here as a getaway for years and this trip we got engaged on the lake at sunrise. This place has a huge sentimental value for us and we will be coming back for years to come.
Stayed 2 nights in Jan 2024
Response from Suites Sur Lac on 17 Jan,2024
Justin, congratulations!!!! We couldn't be more honored to be your special place! Thank you for making this your go-to for getaways! See you next time!

8/10 Good

MAXIMILIANO, Doral

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great except that the balcony door was not closing, I called the administration, they said somebody was coming to fix it. We left the property 4 days later and nobody never came to fix it.
Stayed 4 nights in Jan 2024
Response from Suites Sur Lac on 11 Jan,2024
Maximiliano, we pride ourselves on providing great service, so the failure to get to your door right away is inexcusable and we apologize! We will make sure someone from our maintenance team gets in to check it out. We hope you had a great visit to the area and and appreciate you taking the time to review your stay. We hope if you are back this way again you will stay with us, we will for sure provide 5 Star service!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Jan 2024
Response from Suites Sur Lac on 11 Jan,2024
Jennifer, Thank you for sharing this perfect 10/10 rating! We hope this means you loved your visit enough to come back! We would love to host you again!

10/10 Excellent

santana marie

Stayed 3 nights in Jan 2024
Response from Suites Sur Lac on 9 Jan,2024
Santana Marie, Thank you for sharing a review of your recent experience. Our team here at Suites Sur Lac is committed to providing a high-quality guest experience, and we’re thrilled to hear that we made a good impression on you! We hope you’ll visit us again soon!

8/10 Good

Idalia

Travelled with family
Liked: Cleanliness, amenities
I loved my stay over all. I stayed for 2 nights. However i was excited about the fire place in my room but it was not working. I let the person in charge know and she tolled me that someone will come by the next day. No body ever came and i was very disappointed. I did miss having a cosy fire place for my stay in Mont Tremblant😞
Stayed 2 nights in Jan 2024
Response from Suites Sur Lac on 9 Jan,2024
Idalia, we are so sorry the fireplace was not working and we were not able to get it fixed during your stay! We are sorry for the disappointment it caused you, an evening in front of a fireplace does sound cozy. We are glad to know that your overall stay was great and we hope you had plenty of time to enjoy the many wonderful things this area has to offer!

10/10 Excellent

Nelson

Travelled with family
Liked: Cleanliness, room comfort
Amazing!
Súper bonito, una vista hermosa, un lugar que da paz y tranquilidad.. Súper para ir en familia..
Stayed 10 nights in Dec 2023
Response from Suites Sur Lac on 9 Jan,2024
Thank you Nelson! The photos pretty much confirm your words! Thank you so much for taking the time to post this! We cannot tell you how good it makes us feel to know that our guests have had a perfect stay!

8/10 Good

Tiffany

Stayed 2 nights in Dec 2023
Response from Suites Sur Lac on 9 Jan,2024
Tiffany, thanks for taking the time to rate your stay! We are glad you had a positive experience and hope you left with some great memories.

10/10 Excellent

Igor

Liked: Cleanliness, amenities, property conditions & facilities
We had a amazing experience. Very friendly and helpful staff, amazing view, beautiful lake, delicious food in restaurant on site. Grocery store next to the property. Another nice restaurant in 8 min walking distance. Close to Mont Tremblant. There is no sauna and winter pool, but we do not consider them as key features of our stay there, but it will be nice to have in a club space they already have.
Stayed 6 nights in Dec 2023
Response from Suites Sur Lac on 9 Jan,2024
Igor, we are thrilled to hear that you had an amazing stay! It is our goal to make sure each guest feels at home when staying with us, and we appreciate it when they take the time to share their experience so future guests know what they have to look forward to! We hope you will be back soon!

10/10 Excellent

Jake

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We had a great stay at this property. It was very clean upon arrival, the kitchen was loaded up with plenty of utensils, plates, and other supplies for cooking through out the week. There was a nice restaurant within the same lot as well as an ice skating rink, pool, game room, lake access, and a perfect little grocery store. 20 minute back-road drive to Tremblant village. Highly recommend this property and would stay again.
Stayed 4 nights in Dec 2023
Response from Suites Sur Lac on 31 Jan,2024
Jake, thank you so much for the recommendation! We are happy to see that you made use of many of the amenities we offer! Thanks for including details so future guests will know just what they can expect! We are so pleased you had a great stay and look forward to hosting you again!

10/10 Excellent

Kelly

Stayed 4 nights in Dec 2023
Response from Suites Sur Lac on 3 Jan,2024
We are so pleased to learn that you enjoyed your stay Kelly! We hope you will be back!

10/10 Excellent

Miyako

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was great place to stay! We had a very good time. However when we arrived there, it was dark, and so hard to find the property. I wish you have more lights in the parking lot.
Stayed 3 nights in Dec 2023
Response from Suites Sur Lac on 3 Jan,2024
Miyako, thanks for the feedback! We are so pleased you enjoyed your stay!

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2023
Response from Suites Sur Lac on 3 Jan,2024
Pamela, thank you! We're glad you enjoyed your visit and appreciate you taking a moment to leave us a rating.

10/10 Excellent

Lynne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed the beautiful scenery and quiet atmosphere. The property is a short drive to the Mont Tremblant North Chalet! The space was perfect for our family to enjoy after time on the slopes. We would definitely return.
Stayed 4 nights in Dec 2023
Response from Suites Sur Lac on 3 Jan,2024
Lynne, we are so pleased you chose to stay with us for your family ski trip and that it was the perfect space for you! We look forward to your return visit!

10/10 Excellent

Sevda

Stayed 2 nights in Dec 2023
Response from Suites Sur Lac on 17 Jan,2024
Sedva, thank you for taking a minute to let us know you had a 5 Star stay with us!