Ladbroke Holiday Rentals

"The room was spacius and clean but the shower controls need attention. We enquired about dinner as we were going to the theatee. We were not informed that the hotel offered pre theatre early dinners and so ate elsewhere. Very good breakfast with plenty of choice."

"Good location but the hotel itself was a bit run down. The bedroom was basic and the tele wouldn’t work. Uncomfortable bed and the pillows like rocks. My bedroom 71 was located directly by an access door to the floor and was noisy up till midnight starting again at 5:00am. Extremely noisy in general with people shouting down corridors in the night. Not a very relaxing experience after a long drive and a busy next day."

"This is the best hotel in Coventry and is a lot very building with a very good breakfast. They steadfastly refuse to fit an entry system so if you’re out late , expect to have to bang on the windows and hope someone hears you "

"Great stay, lovely rooms, comfy beds, nice breakfast!"

"Convenient and comfortable."

"Good location. Good breakfast. Pretty average hotel accommodation, no frills but adequate equipment in the room."

"Room was clean and pleasant. Staff were all helpful and friendly particularly Elizabeth on the desk. We upgraded our room to onevinnthe coach house which was quirky and nicely decorated and i really aporeciated the elemis toiletries. Reasonable selection of cold breakfast food and a decent english breakfast. Only drawback is the spa area which is very shabby with many cracked tiles in the steam room and by the pool. There was no hot water in the spa area and changing rooms as the boiler was broken. I chose the hotel partly because i trust macdonald hotels but in this case for the spa! So that was a pity really. I got the impression that they were understaffed that day- it was a Bank Holiday. "

"Room was nice. Property had all you'd need."

"My wife and our two young children arrived at 6pm to be told that the prepaid family room, booked and paid for two months in advance, was unavailable because the hotel had overbooked. That is a breach of the booking we paid for, and the explanation given ("it's what the airlines do") was wholly inadequate. In a frustrated and passive aggressive tone, the male reception staff member even said “I’ve had to deal with this stuff all day!” My wife was left stranded hours from home with one autistic child, while the reception staff were dismissive and unhelpful. The options offered were unreasonable: 1) separate rooms for a mother and young children (expecting one of the children to stay in a room on her own!), 2) a twin room for two children to share a single bed, or 3) find another hotel. After escalation, the hotel eventually arranged alternative accommodation in a Ramada hotel 10 minute’s drive away, but it was inferior, in a less suitable location, and required my wife to walk from a separate carpark in an undesirable area at night with children and luggage. Ultimately, the hotel failed to provide a reasonable alternative promptly, and its handling of the matter fell far below any acceptable standard of care. We incurred distress, inconvenience, and a clear loss of the service we contracted for. We will not return and I would urge anyone to reconsider using this hotel."