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Reviews of Avari Lahore

5 out of 5
Avari Lahore
87 Shahrah-e-Quaid-e-Azam, Lahore, Punjab

Reviews

8.2

Very good

Rating 10 - Excellent. 82 out of 147 reviews" "
Rating 8 - Good. 30 out of 147 reviews" "
Rating 6 - Okay. 13 out of 147 reviews" "
Rating 4 - Poor. 7 out of 147 reviews" "
Rating 2 - Terrible. 15 out of 147 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Aribah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mr. Olivier Francais on 25 Apr,2024
Dear Guest,Thank you so much for your delightful feedback about our hospitality services! We are thrilled to hear that your experience with us was enjoyable and memorable. Providing exceptional hospitality is our core values, and your positive words reinforce our commitment to creating a warm and welcoming environment for our guests. We look forward to welcoming you back and providing you with another exceptional experience in the future.Kind Regards,Mr. Olivier Francais, Cluster General Manager, Avari Hotel Lahore

10/10 Excellent

AATIF

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here, breakfast was great. Air conditioning in the room was weak. And the comforter was very heavy, if you sleep under it, you will surely sweat a lot and it will be like sleeping in puddle of water. We asked for light comforter but they didnt have it. Otherwise it is a very nice hotel to stay in. Staff was courteous and super helpful. I will definitely stay here again.
Response from Mr. Olivier Francais on 8 Apr,2024
Dear Guest,We genuinely appreciate your patronage and the time you took to share your feedback. It's customers like you who motivate us to continually enhance our services and exceed expectations. We look forward to welcoming you back and providing you with another exceptional experience in the future.Kind Regards,Mr. Olivier Francais, Cluster General Manager, Avari Hotel Lahore

10/10 Excellent

Sol

Liked: Amenities
Everyone was polite & every thing was clean:)
Stayed 3 nights in Mar 2024
Response from Mr. Olivier Francais on 8 Apr,2024
Dear Guest,Thank you so much for taking the time to share your valuable review with us. Our team takes great pride in delivering top-notch service, and it's heartening to know that our efforts have made a positive impact on your stay. We will make sure to share your kind words with our entire Team, as they are the ones who work diligently to ensure every guest feels comfortable and cared for. We look forward to welcoming you back and providing you with another exceptional experience in the future.Kind Regards,Mr. Olivier Francais, Cluster General Manager, Avari Hotel Lahore

6/10 Okay

jagmeet

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
I was really happy with the service until my last day of stay. I ordered vegetarian biryani at night. I can't eat at many places in Pakistan because I am vegetarian. I always looked forward to eating biryani every day after my long day. However, on my last day, I found pieces of chicken in my vegetarian biryani. I wanted to talk to the Avari food manager or anyone, but nobody got back to me.
Stayed 4 nights in Mar 2024
Response from Mr. Olivier Francais on 2 Apr,2024
Dear Guest,We are truly sorry to hear that your stay fell short of your expectations. Please accept our sincere apologies for any inconvenience or discomfort caused during your time with us. We strive to create an exceptional experience for each guest, and it is disheartening to learn that we failed to meet your needs.Kind Regards,Mr. Olivier Francais, Cluster General Manager, Avari Hotel Lahore

2/10 Terrible

Ahmad

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mr. Olivier Francais on 21 Mar,2024
Dear Guest,We are truly sorry to hear that your stay fell short of your expectations. Please accept our sincere apologies for any inconvenience or discomfort caused during your time with us. We strive to create an exceptional experience for each guest, and it is disheartening to learn that we failed to meet your needs.Kind Regards,Mr. Olivier Francais, Cluster General Manager, Avari Hotel Lahore

2/10 Terrible

Ahmad

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I recently stayed at Awari, Lahore with my team. I had booked 6 rooms and requested twin beds in every room. When we arrived at the hotel, every room had just 1 bed and management offered a small roll up bed to cover us. On the booking I had requested 2 twins, but I was told that it was just a request. After a long wait, we were give 4 rooms with twin beds. Rooms are old an d outdated, hotel needs to upgrade the rooms. My room had just 1 standup lamp and 1 side table lamp. Also please do not have your laundry done at the hotel. For few t-shirts, socks, underwear and pants for 7 people over 6 day period, we were charged 75,000 Rupees, which roughly came out to $268 US dollars. You can get the same service from outside the hotel for 10,000 rupees. Overall I didn’t like rooms or how the management handle our situation. I will give credit to members who came to clean my room, the font door security and cafeteria members were friendly.
Stayed 7 nights in Mar 2024
Response from Mr. Olivier Francais on 21 Mar,2024
Dear Guest,We are truly sorry to hear that your stay fell short of your expectations. Please accept our sincere apologies for any inconvenience or discomfort caused during your time with us. We strive to create an exceptional experience for each guest, and it is disheartening to learn that we failed to meet your needs.Kind Regards,Mr. Olivier Francais, Cluster General Manager, Avari Hotel Lahore

10/10 Excellent

Shehryar, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities
Nice art
Stayed 4 nights in Feb 2024
Response from Mr. Olivier Francais on 21 Mar,2024
Dear Guest,Thank you so much for your positive feedback! It truly means a lot to us. We are thrilled to hear that you had a great experience and found value in our organization. Your kind words motivate us to continue delivering high-quality results and exceeding expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to welcoming you back and providing you with another exceptional experience in the future.Kind Regards,Mr. Olivier Francais, Cluster General Manager, Avari Hotel Lahore

10/10 Excellent

Rafiq

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was quiet, safe and relaxing with my 8 weeks old baby, specially the crib bed was clean and in good condition. The breakfast was delicious.
Stayed 1 night in Dec 2023
Response from Mr. Olivier Francais on 30 Jan,2024
Dear Guest,We genuinely appreciate your patronage and the time you took to share your feedback. It's customers like you who motivate us to continually enhance our services and exceed expectations. We look forward to welcoming you back and providing you with another exceptional experience in the future.Kind Regards,Mr. Olivier Francais, Cluster General Manager, Avari Hotel Lahore

2/10 Terrible

Amad

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
property need lot of updates
Stayed 1 night in Jan 2024
Response from Mr. Olivier Francais on 25 Jan,2024
Dear Guest,We genuinely appreciate your patronage and the time you took to share your feedback. It's customers like you who motivate us to continually enhance our services and exceed expectations. We look forward to welcoming you back and providing you with another exceptional experience in the future.Kind Regards,Mr. Olivier Francais, Cluster General Manager, Avari Hotel Lahore

4/10 Poor

harris

Liked: Property conditions & facilities
Disliked: Staff & service
The hotel was okay the staff was very very annoying
Stayed 2 nights in Jan 2024
Response from Mr. Olivier Francais on 24 Jan,2024
Dear Guest,We are truly sorry to hear that your stay fell short of your expectations. Please accept our sincere apologies for any inconvenience or discomfort caused during your time with us. We strive to create an exceptional experience for each guest, and it is disheartening to learn that we failed to meet your needs.Kind Regards,Mr. Olivier Francais, Cluster General Manager, Avari Hotel Lahore

10/10 Excellent

Hamid

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property
Stayed 1 night in Jan 2024
Response from Mr. Olivier Francais on 9 Jan,2024
Dear Guest,We genuinely appreciate your patronage and the time you took to share your feedback. It's customers like you who motivate us to continually enhance our services and exceed expectations. We look forward to welcoming you back and providing you with another exceptional experience in the future.Kind Regards,Mr. Olivier Francais, Cluster General Manager, Avari Hotel Lahore

2/10 Terrible

MUHAMMAD ZAFAR

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Mr. Olivier Francais on 9 Jan,2024
Dear Guest,We are truly sorry to hear that your stay fell short of your expectations. Please accept our sincere apologies for any inconvenience or discomfort caused during your time with us. We strive to create an exceptional experience for each guest, and it is disheartening to learn that we failed to meet your needs.Kind Regards,Mr. Olivier Francais, Cluster General Manager, Avari Hotel Lahore

2/10 Terrible

Majid

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont book in this hotel
The receptionist says there is no reservation in the system and there are no rooms available. After 34 hours of transit that is not what you want to hear.
Stayed 2 nights in Nov 2023
Response from Mr. Olivier Francais on 17 Dec,2023
Dear Guest,We understand your frustration with the level of service provided by our Team. Hospitality and attentiveness are cornerstones of our establishment, and we apologize for any instances where you felt neglected or unattended to. Rest assured, we will reinforce our customer service training to ensure that all team members are delivering a consistent and exceptional level of service to our guests.Kind Regards,Mr. Olivier Francais, Cluster General Manager, Avari Hotel Lahore

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and the staff were incredible. everyone was so professional and kind. This was the best experience as a hotel guest in my entire life. I cannot think of anything i i would change. 5 big stars!
Stayed 3 nights in Nov 2023
Response from Mr. Olivier Francais on 17 Dec,2023
Dear Guest,Thank you so much for your delightful feedback about our hospitality services! We are thrilled to hear that your experience with us was enjoyable and memorable. Providing exceptional hospitality is our core values, and your positive words reinforce our commitment to creating a warm and welcoming environment for our guests. We look forward to welcoming you back and providing you with another exceptional experience in the future.Kind Regards,Mr. Olivier Francais, Cluster General Manager, Avari Hotel Lahore

8/10 Good

MUSTASAM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was a memorable one at Avari Lahore. Hotel management and staff made every effort to facilitate my stay comfortable and memorable. Food was excellent, service was exceptional, No issues around cleanliness. I experienced warm hearted welcoming on arrival after travelling from long distance. World class hospitality.
Stayed 3 nights in Nov 2023
Response from Mr. Olivier Francais on 23 Nov,2023
Dear Guest,Thank you so much for your delightful feedback about our hospitality services! We are thrilled to hear that your experience with us was enjoyable and memorable. Providing exceptional hospitality is our core values, and your positive words reinforce our commitment to creating a warm and welcoming environment for our guests. We look forward to welcoming you back and providing you with another exceptional experience in the future.Kind Regards,Mr. Olivier Francais, Cluster General Manager, Avari Hotel Lahore

10/10 Excellent

Rudolph

Liked: Amenities
Excellent and memorable services. I booked for 2 night and I got to the hotel at 9 am and they let me check in and had the excellent breakfast at the same time. I didn’t have to eat outside because the restaurants and excellent clean food and a great buffet. Not exceeding 12 to 15 us Dollars. Walking distance to money exchange and a great shopping area. On can hire the car service see all the major attractions and Wagah Border for about 75 to 100 dollars for the day. It charges by hour and km. About 30 us cents a km and About 2.25 dollars and hour. Staff are extremely polite. Lahore is beautiful but foggy. Will definitely recommend this hotel. It also have free efficient pick up and drop off at the airport. A safe and hospitable Pakistan. Will love to return one day.
Stayed 2 nights in Nov 2023
Response from Mr. Olivier Francais on 6 Nov,2023
Dear Guest,Thank you so much for taking the time to share your valuable review with us. We greatly appreciate your recognition of our efforts. It is our goal to exceed our customers' expectations, and knowing that we have accomplished that with you is truly rewarding. Your satisfaction is what motivates us to continually improve and deliver exceptional experiences. We look forward to welcoming you back and providing you with another exceptional experience in the future.Kind Regards,Mr. Olivier Francais, Cluster General Manager, Avari Hotel Lahore

2/10 Terrible

Khuram

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
A brand I need some serious modernisation
Two star hotel, brandishing itself as a five star. very dated Deco. The phone lines weren’t working therefore no room service. Internet was constantly on and off. minibar was empty. in a dated hotel, living on a repetition of the past avoid all past. For the price.
Stayed 1 night in Oct 2023
Response from Mr. Olivier Francais on 23 Oct,2023
Dear Guest,We are truly sorry to hear that your stay fell short of your expectations. Please accept our sincere apologies for any inconvenience or discomfort caused during your time with us. We strive to create an exceptional experience for each guest, and it is disheartening to learn that we failed to meet your needs.Kind Regards,Mr. Olivier Francais, Cluster General Manager, Avari Hotel Lahore

10/10 Excellent

Mohammed

Stayed 1 night in Oct 2023
Response from Mr. Olivier Francais on 9 Oct,2023
Dear Guest,Thank you so much for taking the time to share your valuable review with us. Our team takes great pride in delivering top-notch service, and it's heartening to know that our efforts have made a positive impact on your stay. We will make sure to share your kind words with our entire Team, as they are the ones who work diligently to ensure every guest feels comfortable and cared for. We look forward to welcoming you back and providing you with another exceptional experience in the future.Kind Regards,Mr. Olivier Francais, Cluster General Manager, Avari Hotel Lahore

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay! I have stayed at several different hotels in Pakistan and now I will always stay at Avari. The staff make the difference. Special Kudo's to Saba in the restaurant and Uzair at the front desk and Mishal in housekeeping.
Stayed 2 nights in Sep 2023
Response from Mr. Olivier Francais on 2 Oct,2023
Dear Guest,Thank you so much for taking the time to share your valuable review with us. Our team takes great pride in delivering top-notch service, and it's heartening to know that our efforts have made a positive impact on your stay. We will make sure to share your kind words with our entire Team, as they are the ones who work diligently to ensure every guest feels comfortable and cared for. We look forward to welcoming you back and providing you with another exceptional experience in the future.Kind Regards,Mr. Olivier Francais, Cluster General Manager, Avari Hotel Lahore

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the excellent staff service and the cultural atmosphere of traditional Pakistan Ask for Saba at the dining room, great hostess/waitress
Stayed 1 night in Sep 2023
Response from Mr. Olivier Francais on 2 Oct,2023
Dear Guest,Thank you so much for taking the time to share your valuable review with us. Our team takes great pride in delivering top-notch service, and it's heartening to know that our efforts have made a positive impact on your stay. We will make sure to share your kind words with our entire Team, as they are the ones who work diligently to ensure every guest feels comfortable and cared for. We look forward to welcoming you back and providing you with another exceptional experience in the future.Kind Regards,Mr. Olivier Francais, Cluster General Manager, Avari Hotel Lahore

10/10 Excellent

Alton, Wheatley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thoroughly enjoyed my stay at this hotel. I travel often. The staff really stood out with exceptional service. Delicious dining. Excellent rooms.
Stayed 1 night in Sep 2023
Response from Mr. Olivier Francais on 25 Sept,2023
Dear Guest,We genuinely appreciate your patronage and the time you took to share your feedback. It's customers like you who motivate us to continually enhance our services and exceed expectations. We look forward to welcoming you back and providing you with another exceptional experience in the future.Kind Regards,Mr. Olivier Francais, Cluster General Manager, Avari Hotel Lahore

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding staff A warm feel of the real Pakistan
Stayed 1 night in Sep 2023
Response from Mr. Olivier Francais on 2 Oct,2023
Dear Guest,Thank you so much for taking the time to share your valuable review with us. Our team takes great pride in delivering top-notch service, and it's heartening to know that our efforts have made a positive impact on your stay. We will make sure to share your kind words with our entire Team, as they are the ones who work diligently to ensure every guest feels comfortable and cared for. We look forward to welcoming you back and providing you with another exceptional experience in the future.Kind Regards,Mr. Olivier Francais, Cluster General Manager, Avari Hotel Lahore

8/10 Good

Rashid

Liked: Cleanliness, staff & service, property conditions & facilities
Bathrooms need renovation and upgrade.
Stayed 1 night in Aug 2023
Response from Mr. Olivier Francais on 7 Aug,2023
Dear Guest,We genuinely appreciate your patronage and the time you took to share your feedback. It's customers like you who motivate us to continually enhance our services and exceed expectations. Our renovation process is going through.Regards,Olivier Francais, Cluster General Manager

10/10 Excellent

M I

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and excellent hotel would love to stay again
Stayed 1 night in Jul 2023
Response from Mr. Olivier Francais on 10 Jul,2023
Dear Guest,We genuinely appreciate your patronage and the time you took to share your feedback. It's customers like you who motivate us to continually enhance our services and exceed expectations. We look forward to welcoming you back and providing you with another exceptional experience in the future.Kind Regards,Mr. Olivier Francais, Cluster General Manager, Avari Hotel Lahore

10/10 Excellent

Mariam

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was the best part of our stay. Everyone was so thoughtful and kind. They also allowed me to do an early check in since I'd arrived on a 5 am flight. The food in the breakfast area was amazing. Special shout-outs to all the staff at this property. They're really ramping up the Pakistani hospitality standard. Would definitely stay again. Room was very clean and tidy, wifi worked really well. I didnt use the pool but it looked pretty good from the window. Breakfast was so so good. Special thank you to all the staff who really looked out and were so nice and welcoming.
Stayed 4 nights in Jun 2023
Response from Mr Olivier Francais Cluster General Manager Avari on 26 Jun,2023
Dear Ms. Mariam,Thank you so much for your delightful feedback about our hospitality services! We are thrilled to hear that your experience with us was enjoyable and memorable. Providing exceptional hospitality is our core values, and your positive words reinforce our commitment to creating a warm and welcoming environment for our guests. We look forward to welcoming you back and providing you with another exceptional experience in the future.Kind Regards,Mr. Olivier Francais, Cluster General Manager, Avari Hotel Lahore

8/10 Good

Amber

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was in the heart of Lahore and the gardens views were amazing. Breakfast was very good.
Stayed 1 night in May 2023
Response from Mr Olivier Francais Cluster General Manager Avari on 10 Jul,2023
Dear Guest,We genuinely appreciate your patronage and the time you took to share your feedback. It's customers like you who motivate us to continually enhance our services and exceed expectations. We look forward to welcoming you back and providing you with another exceptional experience in the future.Kind Regards,Mr. Olivier Francais, Cluster General Manager, Avari Hotel Lahore

10/10 Excellent

Asif

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You will not be disappointed
By far, still the best hotel in Lahore and my personal fav. My only negative comment is for the driver who took me back for the airport via airport shuttle service. He asked for money for a complementary service (they need more training)
Stayed 2 nights in May 2023
Response from Mr Olivier Francais Cluster General Manager Avari on 10 Jul,2023
Dear Guest,We genuinely appreciate your patronage and the time you took to share your feedback. It's customers like you who motivate us to continually enhance our services and exceed expectations. We look forward to welcoming you back and providing you with another exceptional experience in the future.Kind Regards,Mr. Olivier Francais, Cluster General Manager, Avari Hotel Lahore

10/10 Excellent

Calum

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Mr Olivier Francais Cluster General Manager Avari on 8 May,2023
Thank you for your rating.

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good welcome and free upgrade.
Stayed 1 night in May 2023
Response from Mr Olivier Francais Cluster General Manager Avari on 6 May,2023
Thank you for your valued feedback.

10/10 Excellent

Sukhpreet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Avari is by far the best I have ever experienced. Each and every single person of the staff is very polite and friendly. I was given so much affection and love that I never felt for a moment that I was in a different country. Just to mention a few names, Zahid at the front desk has a permanent smile on his face, Mishal of the house services is very polite. From the kitchen staff, Ali, Shahbaz, Umer, Saba, Suneeta and Nadeem Sahib very friendly, always welcomed me and even prepared fresh Parathas for me. On my last day, Naveed Sahib and Aslam from the front desk came out to see me off. Only thing I would recommend to the hotel management is to change flush system in the bathrooms, lots of water is being wasted. It might not be cost effective but will save so much of precious natural commodity "water". They should put sensor style flush system which uses much less water. I did not watch much TV but lack of entertainment channels is another area that can be improved. All in all, one of the best hotels in Lahore, will definitely stay there again.
Stayed 2 nights in Mar 2023
Response from Mr Olivier Francais Cluster General Manager Avari on 4 Apr,2023
Dear Guest,Thank you for your rating and valued feedback. We are delighted that you had a wonderful stay with us. We pride ourselves in providing excellent services and are thrilled to hear that our polite and friendly Team members met and exceeded your expectations. On the other hand, thank you for your valued feedback and suggestion. We appreciate that you have taken out time to share the ways in which we can improve our services, especially in regards to water wastage and adding more TV entertainment channels.You can be assured that we are keeping your feedback for further renovation since we are in process for the time being.Regarding TV channel selection , we shall make sure that we have larger variety.We shall make sure that your opinion will be reviewed on your next visit and look forward to welcoming you soon again in Avari Lahore. Kind RegardsMr Olivier FrancaisCluster General Manager Avari Hotel Lahore

10/10 Excellent

Amir

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great trip with staff being very friendly and helpful.
Stayed 9 nights in Feb 2023
Response from Mr Olivier Francais Cluster General Manager Avari on 7 Mar,2023
Dear Mr Amir,Thank you for your rating and valued feedback. We are delighted that you had a pleasant stay with us. We look forward to welcoming you soon again.Kind RegardsMr Olivier FrancaisCluster General Manager Avari Hotel Lahore

6/10 Okay

Mirza

Response from Mr Olivier Francais Cluster General Manager Avari on 7 Mar,2023
Dear Mr MIrza,Thank you for your rating. We look forward to welcoming you soon again with a better experience.Kind RegardsMr Olivier FrancaisCluster General Manager Avari Hotel Lahore

2/10 Terrible

Ahmed

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022
Response from Mr Olivier Francais Cluster General Manager Avari on 25 Feb,2023
Dear Mr Ahmed,We hope to welcome you soon again with a better experience with a better experience.

8/10 Good

zahid

2/10 Terrible

Humera

Travelled with family
Disliked: Cleanliness, staff & service
Sub standard service.
Response from Madiha Arsalan on 3 Jan,2023
Dear Ms Humera,Thank you very much for your feedback. We are sorry to hear you did not have a good experience with us. We hope to welcome you with a better experience.

8/10 Good

Mohammad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and reliable! Staff was helpful.
Response from Madiha Arsalan on 3 Jan,2023
Dear Mr Mohammad,Thank you for your valued feedback and rating. We look forward to welcoming you soon again.

8/10 Good

Imran

Liked: Staff & service, amenities

10/10 Excellent

Sardar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all Excellent
Response from Mr. Olivier Francais on 7 Nov,2023
Dear Guest,We genuinely appreciate your patronage and the time you took to share your feedback. It's customers like you who motivate us to continually enhance our services and exceed expectations. We look forward to welcoming you back and providing you with another exceptional experience in the future.Kind Regards,Mr. Olivier Francais, Cluster General Manager, Avari Hotel Lahore

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay!!!
Excellent and outstanding
Stayed 2 nights in Nov 2022
Response from Madiha Arsalan on 12 Dec,2022
Dear Mr Muhammad,Thank you for your rating and valued feedback. We are delighted that you had a pleasant experience with us. We look forward to welcoming you soon again.

10/10 Excellent

Agha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, great staff, clean and modern rooms but on the smaller side
Stayed 2 nights in Nov 2022
Response from Madiha Arsalan on 12 Dec,2022
Dear Mr Agha,Thank you for your rating and valued feedback. We are delighted that you had a pleasant experience with us. We look forward to welcoming you soon again.

10/10 Excellent

Laiq

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 2 nights in Nov 2022
Response from Madiha Arsalan on 12 Dec,2022
Dear Mr Laiq,Thank you for your rating and valued feedback. We are delighted that you had a pleasant stay with us. We look forward to welcoming you soon again.

8/10 Good

Rizwan

Stayed 3 nights in Nov 2022
Response from Madiha Arsalan on 12 Dec,2022
Dear Mr Rizwan,Thank you for your rating. We look forward to welcoming you soon again.

10/10 Excellent

Khalid

Stayed 4 nights in Nov 2022
Response from Madiha Arsalan on 12 Dec,2022
Dear Mr Khalid,Thank you for your valued rating. We look forward to welcoming you soon again.

10/10 Excellent

Javed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool area and pool staff needs improvement. GYM area should have an attendant to deal with hotel’s guests.
Response from Madiha Arsalan on 12 Dec,2022
Dear Mr Javed,Thank you for your valued feedback. Please accept our sincere apologies for the inconvenience faced by you. We have duly noted your concerns for immediate action. We hope to welcome you soon again with a better experience.

10/10 Excellent

Dean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Madiha Arsalan on 12 Dec,2022
Dear Dean,Thank you for your rating. We look forward to welcoming you soon again.

10/10 Excellent

Muhammad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a great atmosphere clean and friendly staff great service excellent breakfast I will recommend anyone going to Lahore and looking for a place to stay choose Avari Lahore
Stayed 2 nights in Oct 2022
Response from Madiha Arsalan on 12 Dec,2022
Dear Mr Muhammad,Thank you for your 5-star rating and valued feedback. We are delighted that you had a pleasant experience with us and that you loved the breakfast. We look forward to welcoming you soon again.

6/10 Okay

Zakia

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms old and smelly, and floor was being renovated. I think there were other rooms which we could have got - but they didn’t bother Just said” next time you will enjoy your stay!”
Stayed 4 nights in Oct 2022
Response from Madiha Arsalan on 12 Dec,2022
Dear Ms Zakia,Thank you for your valued feedback. Please accept our sincere apologies for the inconvenience faced by you. We have duly noted your concerns for immediate action. We hope to welcome you soon again with a better experience.

10/10 Excellent

Nadeem, Woodbury

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
One of the best hotels in Lahore in a central location. Staff was extremely courteous and efficient.
Stayed 2 nights in Oct 2022

8/10 Good

Ramandeep

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2022

8/10 Good

Tabarruk Hassan

Stayed 1 night in Jul 2022