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Reviews of Hotel Marco Polo Lahore

3 out of 5
Hotel Marco Polo Lahore
13 Abbot Road, Lahore

Reviews

5.8
Rating 10 - Excellent. 2 out of 21 reviews" "
Rating 8 - Good. 6 out of 21 reviews" "
Rating 6 - Okay. 5 out of 21 reviews" "
Rating 4 - Poor. 3 out of 21 reviews" "
Rating 2 - Terrible. 5 out of 21 reviews" "

5.6/10

Cleanliness

5.0/10

Staff & service

4.8/10

Amenities

5.8/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

8/10 Good

Fabien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay, with friendly staff that go above and beyond to satisfy your needs, and/or give you tips on how to do things in Pakistan. Amazing stay. Wifi reliable, and nice breakfast. Close to everything, and close to Orange Line subway.
Stayed 3 nights in Apr 2022
Response from rana naeem on 10 May,2022
thanks to compliments respected sir

2/10 Terrible

Waheed, Birmingham UK

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Stay far away from this dirty low class fake hotel 🏩 its the worse i have ever seen well below youth hostel standards
Stayed 4 nights in Aug 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities
Stayed 1 night in Apr 2019
Response from rana naeem on 14 Apr,2019
thanks for comments

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good.
Good hotel. Clean and tidy. Good place for a short stay. Great service. Location is good too.
Stayed 1 night in Dec 2018
Response from Hotel Marcopolo Lahore on 5 Jan,2019
thanks regads Management

8/10 Good

Mike, Florida

Nice hotel close to the city center convenient courteous staff.
Stayed 1 night in Nov 2018
Response from rana naeem on 23 Dec,2018
thaks sir

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place
Over all nice place to stay. Located a bit in commercial area.
Stayed 1 night in Oct 2018
Response from rana naeem on 23 Dec,2018
thanks to appriciate

4/10 Poor

Nadia, uk

Disliked: Cleanliness, staff & service, room comfort
Disappointing
Our rooms smelt stale, WiFi was non existent. Our sheets were dusty. I should have read the reviews before I booked.
Stayed 1 night in Sep 2018
Response from az on 19 Sept,2018
oh so sorry mame

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2018
Response from rana naeem on 21 Sept,2018
thanks to rating and your precious time to spend with us

6/10 Okay

Muhammad

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2018
Response from rana on 20 Oct,2019
thanks

2/10 Terrible

Muhammad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel ever
Well for a stay i will never suggest this hotel.First of all the person at reception was acting like he is owner of hotel.Now when we reached to room it was not like shown in pictures two beds were there instead of double bed room.Seriously got disappointed because of this.The washroom was smelling badly and even after complaining at reception no one take notice of it.we just checked out within 5-6 hours because of that bad smell and room condition very bad experience trust me if uh are going to book this one uh are just wasting your money out They just show wifi free there was no wifi not even a towel in washroom lolx cheap hotel
Stayed 1 night in Jul 2017
Response from rana on 20 Oct,2019
..so sorry

4/10 Poor

kingsley, australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not clean, non friendly staffs, I don't recommend
I don't recommend I will call you now I'm turning off autoroming
Response from rana on 20 Oct,2019
we are new management we will take action

2/10 Terrible

Johannes Antoon Peter

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Het was erg vies en niets was goed. Bedden onprettig! Vloer onder bed gewoon smerig! Aan t klussen etc etc Een dikke 0
Response from RANA NAEEM on 20 Jan,2023
Dear Sir you should inform to front desk or did you compalin any if you register any complain pls tell we will take action however we will take action thanks

2/10 Terrible

narinder

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Azam M on 7 Nov,2019
we say thanks for your precious comments

6/10 Okay

narinder

Disliked: Staff & service, property conditions & facilities, room comfort
Déception
Réceptionniste désagréable Restauration commandée autre on vous envoi autre chose Le personnel n’est pas content de travailler toujours la faire la gueule et attendre le pourboire Limite vous êtes obligé de lui donner 100 roupies pour qu’il s’en aille
Stayed 1 night in Nov 2019
Response from azam on 7 Nov,2019
we say thanks your valuable comment

8/10 Good

Rezah

Liked: Cleanliness, property conditions & facilities, room comfort
Hôtel cher par rapport service rendu
Séjour en général agréable hôtel très bien située Certains réceptionnistes font du gel surtout un qui est assez causto Room service correct
Stayed 1 night in Oct 2019
Response from Rana Naeem on 6 Dec,2019
Hôtel Marcopolo Lahore, merci pour vos précieux commentaires, vos précieux commentaires nous permettent toujours d’améliorer nos services.

2/10 Terrible

narinder

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from aza on 7 Nov,2019
we say thanks your valuae able comment

6/10 Okay

Mari

Travelled with group
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Need to learn about service
Service at reception was at a bare minimum. Never have I been greeted with less welcome anywhere... No smiles... Like they didn't want us to stay. The room was comfortable though. No daily cleaning service was offered.
Stayed 4 nights in Oct 2019
Response from naeem on 22 Oct,2019
we have throughly and strictly tookaction

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Hotel Marcopolo Lahore Team on 19 Jul,2019
sir thank you

6/10 Okay

Karim

Disliked: Cleanliness
Pas cool à mon sens
Serviettes tache, service lent courir après les serviettes chaque jours...
Stayed 4 nights in Oct 2018
Response from rana on 20 Oct,2019
oh sir

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017
Response from rana on 20 Oct,2019
thanks

8/10 Good

TÕNU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotell mittepirtsutajatele
Seljakotimehe jaoks väga viis hotell. Asukoht vaatamisväärsuste ja transportsõlmede suhtes hea.
Stayed 3 nights in Nov 2017
Response from rana on 20 Oct,2019
oh